reCaptcha Server Problems
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Roger
Jul 25, 2008, 5:51:46 AM7/25/08
to reCAPTCHA
Hi I can't seem to load the recaptcha webpage this morning (10.00 am
UK time) and the recaptcha on my webpage does not appear, which i
guess is linked (and means no one can get past that point).
is this a common problem?
It is obviously crucial that the uptime of the server is close to
100%.
Any input appreciated
UK time) and the recaptcha on my webpage does not appear, which i
guess is linked (and means no one can get past that point).
is this a common problem?
It is obviously crucial that the uptime of the server is close to
100%.
Any input appreciated
Roger
Jul 25, 2008, 6:22:39 AM7/25/08
to reCAPTCHA
Ok it's now about 11.20 am and the site has just come back up. perhaps
I was unlucky (having just installed my first recaptcha), but I hope
this is not a regular occurrence.
I was unlucky (having just installed my first recaptcha), but I hope
this is not a regular occurrence.
Roger
Jul 25, 2008, 6:26:55 AM7/25/08
to reCAPTCHA
scary but it's just gone again (11.25) - i guess they are having
problems. off for coffee for me to decide whether to bypass captcha
for now. looks too unreliable
problems. off for coffee for me to decide whether to bypass captcha
for now. looks too unreliable
GungaDan
Jul 25, 2008, 6:40:04 AM7/25/08
to reCAPTCHA
broken at the moment.
I'm in the UK too, BTW.
Dan
IMcL
Jul 25, 2008, 6:40:55 AM7/25/08
to reCAPTCHA
I've been using rcCaptcha for over a year now and this is the first
time I've seen problems like this. Some of my pages were rendered
useless and my mailbox is laden with queries from users.
Importantly, there is no fallback position that we can install on our
own servers for use when api.recaptcha.net is not contactable. This is
a significant architectural oversight.
time I've seen problems like this. Some of my pages were rendered
useless and my mailbox is laden with queries from users.
Importantly, there is no fallback position that we can install on our
own servers for use when api.recaptcha.net is not contactable. This is
a significant architectural oversight.
Roger
Jul 25, 2008, 6:44:31 AM7/25/08
to reCAPTCHA
Glad I'm not the only one! I have had to by-pass for now.
I was wondering if there was a way to test for a valid response from
the server. Might look into that when I have time.
perhaps they are upgrading, but i can't find any warning anywhere.
Roger
I was wondering if there was a way to test for a valid response from
the server. Might look into that when I have time.
perhaps they are upgrading, but i can't find any warning anywhere.
Roger
GungaDan
Jul 25, 2008, 8:08:32 AM7/25/08
to reCAPTCHA
Roger
Jul 25, 2008, 9:43:37 AM7/25/08
to reCAPTCHA
It's now 14.40 and the recaptcha website appears to be working
normally but I still don't have a recaptcha box on my webpage. I'm
wondering if this is a general problem.
so my bypass will have to remain in place for now.
Don't these things eat up your time!!
normally but I still don't have a recaptcha box on my webpage. I'm
wondering if this is a general problem.
so my bypass will have to remain in place for now.
Don't these things eat up your time!!
chrisj
Jul 25, 2008, 11:14:09 AM7/25/08
to reCAPTCHA
It seems that there a problem with recaptcha's DNS. This is what we
have found out...
"It appears that their 'NS2' is able to provide DNS results for the
'www' record, which is a CNAME to 'recaptcha.net', but it is unable to
return a result for 'recaptcha.net' by itself".
All in all, it seems like about half requests are getting DNS results
- so some people are able to get to the site and some aren't. We have
resort to our fallback position - not good. I asked recaptcha for a
fallback solution too, but they weren't interested.
Come on guys - please fix this issue and give us an offline backup
solution!!
have found out...
"It appears that their 'NS2' is able to provide DNS results for the
'www' record, which is a CNAME to 'recaptcha.net', but it is unable to
return a result for 'recaptcha.net' by itself".
All in all, it seems like about half requests are getting DNS results
- so some people are able to get to the site and some aren't. We have
resort to our fallback position - not good. I asked recaptcha for a
fallback solution too, but they weren't interested.
Come on guys - please fix this issue and give us an offline backup
solution!!
reCAPTCHA Support
Jul 25, 2008, 1:52:05 PM7/25/08
to reca...@googlegroups.com
Hi folks,
We're working on this issue. It appears to affect a portion of UK users. We'll get back to you when we know more.
We're working on this issue. It appears to affect a portion of UK users. We'll get back to you when we know more.
reCAPTCHA Support
Jul 25, 2008, 3:43:41 PM7/25/08
to reca...@googlegroups.com
Hi everybody,
This issue has now been fixed for about an hour. We're working on preventing this problem in the future and decreasing the time it takes to respond to these issues.
- Ben
This issue has now been fixed for about an hour. We're working on preventing this problem in the future and decreasing the time it takes to respond to these issues.
- Ben
Roger
Jul 25, 2008, 5:13:24 PM7/25/08
to reCAPTCHA
Hi There Ben
Many thanks for this. We appreciate your efforts. is it something that
can recur?
Thanks again
Roger
Many thanks for this. We appreciate your efforts. is it something that
can recur?
Thanks again
Roger
Tupshin Harper
Jul 25, 2008, 5:25:41 PM7/25/08
to reCAPTCHA
Thank you, that will be greatly appreciated. In addition, some kind of
notification system (even if it's just a simple RSS feed) of status
and outage would be greatly appreciated. As a very signifcant user of
reCAPTCHA, we had numerous support requests this morning while we were
still trying to understand what the problem was.
Thanks,
-Tupshin
Director of Development
LiveJournal
On Jul 25, 12:43 pm, "reCAPTCHA Support" <supp...@recaptcha.net>
wrote:
notification system (even if it's just a simple RSS feed) of status
and outage would be greatly appreciated. As a very signifcant user of
reCAPTCHA, we had numerous support requests this morning while we were
still trying to understand what the problem was.
Thanks,
-Tupshin
Director of Development
LiveJournal
On Jul 25, 12:43 pm, "reCAPTCHA Support" <supp...@recaptcha.net>
wrote:
> Hi everybody,
>
> This issue has now been fixed for about an hour. We're working on preventing
> this problem in the future and decreasing the time it takes to respond to
> these issues.
>
> - Ben
>
> On Fri, Jul 25, 2008 at 10:52 AM, reCAPTCHA Support <supp...@recaptcha.net>
>
> This issue has now been fixed for about an hour. We're working on preventing
> this problem in the future and decreasing the time it takes to respond to
> these issues.
>
> - Ben
>
> wrote:
>
>
>
> > Hi folks,
>
> > We're working on this issue. It appears to affect a portion of UK users.
> > We'll get back to you when we know more.
>
> > On Fri, Jul 25, 2008 at 8:14 AM, chrisj <chris.jes...@jobsite.co.uk>
>
>
>
> > Hi folks,
>
> > We're working on this issue. It appears to affect a portion of UK users.
> > We'll get back to you when we know more.
>
reCAPTCHA Support
Jul 26, 2008, 12:43:05 AM7/26/08
to reca...@googlegroups.com
Thanks for your suggestion. We need to think a bit about what the best form for this system would be.
- Ben
- Ben
Roger
Jul 26, 2008, 5:31:58 AM7/26/08
to reCAPTCHA
Also it seems $resp from recaptcha_check_answer only returns is_valid
as true or false. It would help if there was a 'not_reachable'
variable that we could test for. I hesitate to change (in my case)
recaptchalib.php for obvious reasons. It seems others have changed
this especially when used as a plugin (e.g. with drupal). But probably
for me if the outage was a rarity then I could make-do with letting
people through when the server was unreachable. Under that condition i
could send myself an email as notification.
Any views, solutions welcome.
as true or false. It would help if there was a 'not_reachable'
variable that we could test for. I hesitate to change (in my case)
recaptchalib.php for obvious reasons. It seems others have changed
this especially when used as a plugin (e.g. with drupal). But probably
for me if the outage was a rarity then I could make-do with letting
people through when the server was unreachable. Under that condition i
could send myself an email as notification.
Any views, solutions welcome.
Justin
Jul 26, 2008, 6:53:19 AM7/26/08
to reCAPTCHA
Signup is broken!
https://admin.recaptcha.net/recaptcha/createsite/ reports:
admin.recaptcha.net could not be found.
https://admin.recaptcha.net/recaptcha/createsite/ reports:
admin.recaptcha.net could not be found.
reCAPTCHA Support
Jul 26, 2008, 8:17:20 AM7/26/08
to reca...@googlegroups.com
Hi Everybody,
I am the project lead for reCAPTCHA and I just wanted to send a quick note explaining the issue we had yesterday with some users from the UK.
For a period of time (starting in the morning UK time), our DNS provider had a problem with one of their servers, which affected a portion of the traffic from the UK. The issue was outside of our control (all reCAPTCHA servers were up and running), and we worked with our DNS provider to resolve it as soon as it was discovered. We've used the same DNS provider for over a year now, and we've been very happy with their service. After this issue, however, we will work with them to ensure that such problems don't occur, and if necessary reevaluate our decision to stay with them.
Our system is built to maximize uptime, and we've had no serious outages since we began running it over a year ago. Yesterday's issue was an isolated event and we hope that it never happens again.
For the future, we will (1) work on our API to provide some way for users to check the health of reCAPTCHA, and (2) work with our DNS provider to ensure that this doesn't happen.
Please let us know if you have any questions or suggestions. We try to provide the best CAPTCHA service on the Web, and pride ourselves on having near perfect uptime.
Sincerely,
--Luis von Ahn
Roger
Jul 28, 2008, 5:23:17 PM7/28/08
to reCAPTCHA
Hi Luis
I've just tested my recaptchas and once again they are not appearing -
it looks as if the server is again unreachable.
This is 22.00 UK time on 28 July 2008.
Roger Claxton
try http://www.dpht.co.uk/send_email_form.php
I've just tested my recaptchas and once again they are not appearing -
it looks as if the server is again unreachable.
This is 22.00 UK time on 28 July 2008.
Roger Claxton
try http://www.dpht.co.uk/send_email_form.php
reCAPTCHA Support
Jul 28, 2008, 5:26:44 PM7/28/08
to reca...@googlegroups.com
We're looking into this
Brandon CS Sanders
Jul 28, 2008, 6:28:44 PM7/28/08
to reCAPTCHA
$ ping recaptcha.net
ping: cannot resolve recaptcha.net: Unknown host
This is from 75.148.54.233 in Portland Oregon in the US.
ping: cannot resolve recaptcha.net: Unknown host
This is from 75.148.54.233 in Portland Oregon in the US.
Brandon CS Sanders
Jul 28, 2008, 6:46:27 PM7/28/08
to reCAPTCHA
$ ping recaptcha.net
ping: unknown host recaptcha.net
This is from 66.249.16.202 in Seattle Washington in the US.
ping: unknown host recaptcha.net
This is from 66.249.16.202 in Seattle Washington in the US.
reCAPTCHA Support
Jul 28, 2008, 7:18:33 PM7/28/08
to reca...@googlegroups.com
FYI, This problem has been fixed for a while.
- Ben
- Ben
Boby
Jul 29, 2008, 11:43:43 AM7/29/08
to reCAPTCHA
It is now not working from Romania.
I can ping recaptcha.net from my servers located in Germany, US and
Australia, but not from here.
I can ping recaptcha.net from my servers located in Germany, US and
Australia, but not from here.
reCAPTCHA Support
Jul 29, 2008, 6:56:32 PM7/29/08
to reca...@googlegroups.com
Hi folks,
Since this thread started, we've had a few people write to us about similar problems that they've had. In most cases, the issue is a problem with their local internet connection. If you have a problem pinging recaptcha.net, we'd appreciate you emailing us directly at sup...@recaptcha.net with the output from the following commands:
dig @ns1.peer1.net recaptcha.net
dig @ns2.peer1.net recaptcha.net
dig @ns1.peer1.net api.recaptcha.net
dig @ns2.peer1.net api.recaptcha.net
traceroute ns1.peer1.net
traceroute api.recaptcha.net
The original DNS issue (affecting a fraction of the users from the UK) has been fully fixed by our DNS provider, and it only affected a very small percentage of our traffic.
Since this thread started, we've had a few people write to us about similar problems that they've had. In most cases, the issue is a problem with their local internet connection. If you have a problem pinging recaptcha.net, we'd appreciate you emailing us directly at sup...@recaptcha.net with the output from the following commands:
dig @ns1.peer1.net recaptcha.net
dig @ns2.peer1.net recaptcha.net
dig @ns1.peer1.net api.recaptcha.net
dig @ns2.peer1.net api.recaptcha.net
traceroute ns1.peer1.net
traceroute api.recaptcha.net
The original DNS issue (affecting a fraction of the users from the UK) has been fully fixed by our DNS provider, and it only affected a very small percentage of our traffic.
- Ben
Boby
Jul 30, 2008, 5:17:54 AM7/30/08
to reCAPTCHA
Thank you!
The captchas work now well, only the recaptcha.net website is down
again for me but I don't need the website. I have asked several
friends throughout the country to check also out so I make sure it's
not only my local i-net connection and when I can't access it, they
can't access it.
Anyway, if I still have problems with the captchas I will email you
with the output of what you've asked.
On Jul 30, 1:56 am, "reCAPTCHA Support" <supp...@recaptcha.net> wrote:
> Hi folks,
>
> Since this thread started, we've had a few people write to us about similar
> problems that they've had. In most cases, the issue is a problem with their
> local internet connection. If you have a problem pinging recaptcha.net, we'd
> appreciate you emailing us directly at supp...@recaptcha.net with the output
The captchas work now well, only the recaptcha.net website is down
again for me but I don't need the website. I have asked several
friends throughout the country to check also out so I make sure it's
not only my local i-net connection and when I can't access it, they
can't access it.
Anyway, if I still have problems with the captchas I will email you
with the output of what you've asked.
On Jul 30, 1:56 am, "reCAPTCHA Support" <supp...@recaptcha.net> wrote:
> Hi folks,
>
> Since this thread started, we've had a few people write to us about similar
> problems that they've had. In most cases, the issue is a problem with their
> local internet connection. If you have a problem pinging recaptcha.net, we'd
InterCoder
Jul 30, 2008, 7:17:05 AM7/30/08
to reCAPTCHA
Hi all,
I'm using reCpatcha too. ReCaptcha.net works for me, but I'm getting
'Could not open socket' everytime I'm submitting the form with the
captcha. Rarely it just works and most of the time I'm just getting
the error.
I'm from The Netherlands btw and it's not my internet connection nor
my host, because it worked for me yesterday and all the days before,
so...
It's a bit of a critical situation, because my whole website is
depended on reCaptcha... For now I have disabled reCaptcha, but I fear
the spam bots.
Thanks in advantage,
InterCoder
I'm using reCpatcha too. ReCaptcha.net works for me, but I'm getting
'Could not open socket' everytime I'm submitting the form with the
captcha. Rarely it just works and most of the time I'm just getting
the error.
I'm from The Netherlands btw and it's not my internet connection nor
my host, because it worked for me yesterday and all the days before,
so...
It's a bit of a critical situation, because my whole website is
depended on reCaptcha... For now I have disabled reCaptcha, but I fear
the spam bots.
Thanks in advantage,
InterCoder
reCAPTCHA Support
Jul 30, 2008, 8:11:02 AM7/30/08
to reca...@googlegroups.com
Can you please email the output of the following commands to sup...@recaptcha.net when run from the server that is having problems:
dig @ns1.peer1.net recaptcha.net
dig @ns2.peer1.net recaptcha.net
dig @ns1.peer1.net api.recaptcha.net
dig @ns2.peer1.net api.recaptcha.net
traceroute ns1.peer1.net
traceroute api.recaptcha.net
As I've mentioned before, it's quite possible this is an unrelated issue.
- Ben
- Ben
InterCoder
Jul 30, 2008, 8:32:37 AM7/30/08
to reCAPTCHA
I have a shared host, so I can't use these commands...
On Jul 30, 2:11 pm, "reCAPTCHA Support" <supp...@recaptcha.net> wrote:
> Can you please email the output of the following commands to
> supp...@recaptcha.net when run from the server that is having problems:
On Jul 30, 2:11 pm, "reCAPTCHA Support" <supp...@recaptcha.net> wrote:
> Can you please email the output of the following commands to
IMcL
Jul 30, 2008, 12:45:02 PM7/30/08
to reCAPTCHA
I am still having intermittent complaints from users about reCaptcha
not appearing. I didn't have any complaints about it before last week.
When I try it, it's fine, so I'll have difficulty producing traces.
not appearing. I didn't have any complaints about it before last week.
When I try it, it's fine, so I'll have difficulty producing traces.
InterCoder
Jul 30, 2008, 2:47:37 PM7/30/08
to reCAPTCHA
ok, Currently it's working again, but maybe in a few minutes it
doesn't work anymore, so....: *Crossing fingers*.
doesn't work anymore, so....: *Crossing fingers*.
Roger
Jul 30, 2008, 3:19:57 PM7/30/08
to reCAPTCHA
Hi Intercoder
I managed to download and install dig for windows as explained here:
http://members.shaw.ca/nicholas.fong/dig/
and along with tracert (command line) I managed to get all the answers
from my XP laptop.
I perhaps wrongly assumed it was relative to my ISP that the info was
required rather than relative to the website host.
pinging recaptcha.net working for me as at 20.20 UK time
Cheers All
I managed to download and install dig for windows as explained here:
http://members.shaw.ca/nicholas.fong/dig/
and along with tracert (command line) I managed to get all the answers
from my XP laptop.
I perhaps wrongly assumed it was relative to my ISP that the info was
required rather than relative to the website host.
pinging recaptcha.net working for me as at 20.20 UK time
Cheers All
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