Recaptcha just spinning

[Matt Broeders]

Hi,

Today, a client attempted to complete a registration wizard in our application. The last step of the wizard is a recaptcha. Up until today, this recaptcha was working normally. No changes have been made to our application. When the client clicks the checkbox to verify they are not a robot, the loading icon appears, and does not complete the verification process. Please see the attached image for reference. I reproduced this issue in every environment our application is running in, including my own local debugging environment. However, looking at the google's own demo implementation of the recaptcha (here: http://www.google.com/recaptcha/api2/demo), I see that it is working just fine. We checked that the js files were loading probably and were accessible, the recaptcha public key was correct, the browser type did not affect the outcome, the code to implement the recaptcha had not changed, and the page was not experiencing any errors or warnings. All of the things we checked appear correct. We even tried leaving the recaptcha loading for long periods of time ( > 1 hour) and from many different computers. I am wondering if anyone has had a similar problem, and if they were able to resolve it. 

P.S. We are implementing a regular instance of the recaptcha tool, however, I can provide further details about our implementation if need be.

[Arshad Shaikh]

Hi Matt,

I am getting same issue.

Can you give me the solution for that.

Thanks

[Michael Baumrucker]

I'm keeping an eye on this as we are heaving the exact same issue. We didn't change anything in our code, but the recaptcha stopped working a few days ago. The circle just keeps spinning, no error in the console, correct keys, etc.

[Paweł Tichoniuk]

Hello,

I have the same problem with recapctha. We didn't change anything in the code nor didn't add any new js library. It just started today, recaptcha doesn't work only on specific page, others are working fine, that's really strange.

[Quentin Burny]

Hi,

I'm also getting this issue since Friday (6th of november). It seems that it works on mobile but it does not work on our site anymore. No change to our code was made since Tuesday.

It seems it is working on mobile but not on desktops,

Has there been any update from Google on Recaptcha Friday ? I lost a lot of potentiel customers because of that issue !

Quentin Burny,

[Matt Broeders]

UPDATE:

I found that moving our recaptcha out of the modal window that we used for the final step, and placing it on the final step itself seemed to work. The recaptcha is now able to validate. Still have no idea why that is. I would be very curious to know if anyone else is able to resolve the issue in a similar manor.

[Rodrigo Contreras]

I have the same problem since today. suddenly recaptcha doesn't work and is state is loading....

[Matt Broeders]

UPDATE:

Not sure why, but I was able to fully resolve the issue by calling one of the api's methods - grecaptcha.reset();
I added that line to the end of the javascript function that loads the modal window, and it worked. The only catch is that it will now reset each time the modal window is opened. Thankfully, for me, that works in my favour, as it forces the user to re-verify prior to the submission.

Hope this solution works for others as well, and if anyone knows why the recaptcha stopped working in the first place, I'd still like to know! :)

[Michael Baumrucker]

Thanks! That solved the issue for me!

[Denisson Alexandre de Almeida]

Hi. I've had the same issue with recaptcha. It seems that the problem is related(at least in my case) to a fragment of my documentime, which contains the recaptcha node being appended (moved) through many other elements.
What I did to solve the issue was calling
grecaptcha.reset()
right after the recaptcha widget being displayed. After doing this, I was able to solve the captcha as usual.
P.S.: grecaptcha is a global var that is available when you use recaptcha library.

[Milan Simek]

This happens when the Captcha is moved, or was hidden before.

The issue is that the images that are normally displayed when validating, won't move with the captcha. So reCaptcha is waiting for user input.

[Matt Broeders]

The odd thing is this functionality (hide/unhide reCaptcha) used to work prior to Nov 6th, and suddenly stopped. There must have been some update to the reCaptcha source that changed this functionality?

[William Wynn]

Looks like it broke the 6th for me too. Pretty frustrating they made a breaking change like this with no warning (and right before the weekend). I wonder if it was intentional or just an oversight that needs a new unit test. My guess is it was unintentional since reCaptcha doesn't throw any warning or message when this happens.

Either way, I bet a lot of sites broke because of this.

[Nate Iorg]

Yep, lots of websites broke due to this. I agree, it's frustrating that they didn't even put anything on the dashboard to say, "Hey, if you move/hide the box you need to reset it". 

[Naouak]

I have a use case on my site where it's not moved nor hidden and it spins infinitely. I have deactivated Captcha on my website but I can't keep it like that infinitely.

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[Charles Bleisch]

I can verify that this is still occurring. Here's my scenario:

Running WordPress 4.3.1 with Contact Form 7 and its built in reCAPTCHA integration. Using the plugin Shortcodes Ultimate to create a button which links to a popup, with the contact form inside of the popup content. This was originally working when my pages were published on 11/2, then I learned on 11/6 that it was no longer working.

I've tried adding the grecaptcha.reset() with no luck. I'm not exactly sure how to call this javascript in conjunction with the js being run by Shortcodes Ultimate. Time for more tests.

[Charles Bleisch]

I was able to solve my ReCAPTCHA woes by following the recommendations on explicit loading here: http://mycodde.blogspot.com/2014/12/multiple-recaptcha-demo-same-page.html

Because our scenario includes two forms, each with a ReCAPTCHA field, grecaptcha.reload() wasn't working with the second ReCAPTCHA field. Loading them explicitly fixes this issue.

[Lance Otis]

It is now 1 december 2017, still have the problem. Suggestion of using grecaptcha.reset() resets the whole page and I loose the update.

[Ирина Сорока]

пятница, 6 ноября 2015 г., 19:57:22 UTC+2 пользователь Matt Broeders написал: