Where the fuck do I get support

255 views
Skip to first unread message

Jens Heitzmann

unread,
Apr 1, 2013, 1:47:56 PM4/1/13
to reca...@googlegroups.com
My forum http://www.bloodpatches.net is being blocked by reCaptcha for over 3 Months now.
I want to know WHY, I want a resolution. I already posted nice and got ignored. I already got banned from google adsense, now here and NO ONE cares to tell me anything.

I want a statement, why my new server is being blocked and how I remove that block.

not so kind regards!

Jeff Conklin

unread,
Apr 1, 2013, 1:54:05 PM4/1/13
to reca...@googlegroups.com

What is being blocked?

You mentioned being on a new server. Can that make the appropriate calls out to confirm your captcha on submission?




--
You received this message because you are subscribed to the Google Groups "reCAPTCHA" group.
To unsubscribe from this group and stop receiving emails from it, send an email to recaptcha+...@googlegroups.com.
To post to this group, send email to reca...@googlegroups.com.
Visit this group at http://groups.google.com/group/recaptcha?hl=en.
For more options, visit https://groups.google.com/groups/opt_out.
 
 

Jens Heitzmann

unread,
Apr 1, 2013, 2:07:21 PM4/1/13
to reca...@googlegroups.com
I am getting only on that IP Adress some server error. You can try to register @ http://www.bloodpatches.net to see the error.
Accounts can't be created. And the EXACT same script + db just on another server works perfect.
It's only on this one IP

Jeff Conklin

unread,
Apr 1, 2013, 2:39:53 PM4/1/13
to reca...@googlegroups.com
Hello,

I do not speak German, so I used google to translate the pages as I filled out the form. After submitting the error, it took a good amount of time to return anything to my browser. Maybe 35 seconds. Within the page, I receive this error:

--
Die folgenden Fehler traten während der Registrierung auf
Ihre E-Mail-Adresse oder Ihr E-Mail-Anbieter wurde gesperrt. Bitte geben Sie eine andere E-Mail-Adresse an. Wenn Sie möchten, können Sie sich an den Administrator wenden.
Die grafische Sicherheitsüberprüfung konnte wegen Serverproblemen nicht durchgeführt werden. Bitte versuchen Sie es später noch einmal.
--

Translated through the browser, I see:

--
The following error occurred during the registration
Your e-mail address or your e-mail provider is not available. Please enter a different email address. If you want, you can contact the administrator .
The graphical security clearance because of server problems could not be performed. Please try again later.
--

I would assume the translation was not perfect, but it sounds like there are 2 errors. One saying I have a bad email. Since I used my real gmail account, I do not see why that would be an issue. And then a second error about "graphical security".

Since I am not familiar with your signup program, I can not quote you on the specific ways to address this. If this was me, I would make a test page outside your signup form to test the reCAPTCHA functionality alone. I see with their PHP example (https://developers.google.com/recaptcha/docs/php) that there is a check to see if the response is valid, and there is also an error message:

if (!$resp->is_valid) {
    die ("The reCAPTCHA wasn't entered correctly. Go back and try it again. (reCAPTCHA said: " . $resp->error;
}

I would try to capture the specific error being returned.

If you have already tried this, I do not have any other recommendations. Maybe someone else here has gone through this. But to me, when it takes that long form a form to submit and return, something within my coding is not able to resolve until it times out. In your case, the communication with the server may be timing out because your server blocks outgoing calls, or maybe you IP has been blocked by reCAPTCHA. Either way.. capturing the compete response / flow, as well as reviewing your server logs (which may require you to enable displaying errors) may help.
--

Jens Heitzmann

unread,
Apr 1, 2013, 3:11:26 PM4/1/13
to reca...@googlegroups.com
You tried to use a forbidden mailhoster.
If you trieg gmail use googlemail instead.


On Monday, April 1, 2013 7:47:56 PM UTC+2, Jens Heitzmann wrote:

Jeff Conklin

unread,
Apr 1, 2013, 3:24:07 PM4/1/13
to reca...@googlegroups.com
Hello again,

I went through the registration using googlemail instead of gmail.

This time it took about 45 seconds before anything was returned. And I received:


--
Die folgenden Fehler traten während der Registrierung auf
Die grafische Sicherheitsüberprüfung konnte wegen Serverproblemen nicht durchgeführt werden. Bitte versuchen Sie es später noch einmal.
--

Translated:


--
The following error occurred during the registration
The graphical security clearance because of server problems could not be performed. Please try again later.
--

This looks to be the same error as before. And since it took 45+ seconds, I wuold assume the call to google is being blocked or is not able to resolve. Are you sure your new server has the ability to send a post out? Have you checked your server error logs?

Also, the message mentions a server error. Is that the code being returned by the recaptcha servers? Or is that a generic error that you script creates when the recaptcha call fails?

As I mentioned before, I would make a recaptcha test outside my signup, and a lot of logging. By doing this, you will be able to narrow the issue down to something specific. Without specifics, it would be had to help you any further.



--

Jens Heitzmann

unread,
Apr 1, 2013, 5:21:07 PM4/1/13
to reca...@googlegroups.com
as stated.
the very same image of the server works everywhere, except on that ip.
so it's not my server, only the ip being blocked.


On Monday, April 1, 2013 7:47:56 PM UTC+2, Jens Heitzmann wrote:
Reply all
Reply to author
Forward
0 new messages