Notice to reCAPTCHA re Puzzles

[Keith Roberts]

I use a website extensively that requires reCaptcha to push each ad. I push/post ads throughout the day.

I congratulate reCaptcha on not using those street signs.

That being said, here are the main issues:

1. Lack of consistency in the photos. For example, if you're trying to solve a traffic puzzle, sometimes pedestrian lights are included and sometimes not, causing puzzles to be solved incorrectly. Additionally, sometime you must include light or distance traffic lights and other times, it isn't required.

2. Bus: Fedex, delivery trucks, and RVs aren't buses. And this is inconsistent also. This causes problems.

3. Please stop making me solve up to 10 puzzles in a row, fail me, then take up to 8 seconds to load a photo in a puzzle. I've had to sit several minutes in order to successfully solve a puzzle.

4. Provide a method to remove "blacklisting" on an account. I've used the same email address for 15+ years. I only use this one email address.

5. Incorrect classifications/tags on photos. Refer to traffic lights, buses, and chimneys. Vent pipes aren't chimneys.

I understand that the purpose is to avoid "robots" or suspicious activity. But I use the same laptop, network, accounts, and website multiple times daily. This is my business, posting ads for my customers and my businesses.

Finally, by making the audio nearly impossible to use, photos that are extremely dark, blurry, and/or grainy, Google is possible in violation of the ADA law and in California. By federal and California, there must be accommodations accorded to them.

I appreciate the hard work and effort that has been accomplished to this date. Please don't fall short of humanitarian concerns and accommodations.

Thank you

If this was posted to the wrong group, please direct me to the correct group.

[ow...@delong.com]

I have to agree with Keith here. It's been maddeningly frustrating, especially when it's unclear whether traffic lights that span (e.g.) 4 image blocks, 2 of which include only protruding sheet metal in the frame of the traffic light should click all 4 boxes (sometimes this is correct) or just the two that contain actual lights (sometimes this is correct). Get it wrong and you don't get another chance, you get a whole new puzzle with the same ambiguity.

This similarly applies to street signs, busses (loved the puzzle I couldn't get past until I figured out that the drawing of a bus on a street sign counted as a bus -- IT'S NOT A BUS, IT'S A CHARACTURE OF A BUS!!) and others.

If you're going to supply puzzles where such ambiguity apples, either provide a clear and consistent set of rules for what counts to the user (and follow them yourselves for that matter) or allow for the ambiguity in interpreting correct results (e.g. in the aforementioned 4-block traffic light, clicking 2, 3, or 4 of the boxes should be considered valid).