ReCaptcha on iOS scrolling issue

[N Joyce]

I'm having the following issue with ReCaptcha on an iPhone SE (iOS 10.1) Safari and Chrome:

The "I'm not a robot" option renders fine, but when you check the box and the image challenge appears, the scroll is forced to the bottom of the page (the .focus() seems to jump to the div injected after the body) which means the challenge isn't in view and users have to scroll up. 

Does anyone else have this issue? Any ideas what may be happening or how I can fix?

[Jeff Brown]

[Jeff Brown]

Yes, I believe I have exactly the same issue on iPhone and iPad Pro. Since reCAPTCHA is a very popular it seems like many people should be having the same problem on these devices. If you don't know what is happening, it is very disorienting when the page gets scrolled to the bottom. One has to know in advance that scrolling up will reveal the "verify images" challenge. Hope someone can figure out a solution.

On Tuesday, October 25, 2016 at 10:30:02 AM UTC-5, N Joyce wrote:

[N Joyce]

Is there any other channel to raise issues like this with Google? I've put the same thing on this GitHub page: https://github.com/google/recaptcha/issues/130

I agree, it's not a great experience for our customers. 

[Stephen Narwold]

I'm having this problem as well. iPad Air 2 and iPhone 6s on iOS 10.0.3

[Jeff Brown]

I had the same problem, but for some reason I can't explain, it is working fine now on the iPhone and the iPad Pro.

On Tuesday, October 25, 2016 at 10:30:02 AM UTC-5, N Joyce wrote:

[Brad Atwater]

Agreed...this is now working for me as well!  

[N Joyce]

I can no longer reproduce this bug, seems a fix has been applied.

[Stephen]

Yeah, it's fixed for me too

-Stephen

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[Jeff Brown]

Yes, the initial image window is positioned properly now, but if I select the "audio challenge" the same problem happens. It scrolls all the way to the bottom of the page like before. Does anyone else see this?

On Monday, October 31, 2016 at 8:22:05 AM UTC-5, Stephen Narwold wrote:

Yeah, it's fixed for me too

-Stephen

On Oct 31, 2016 5:08 AM, "N Joyce" <njoycec...@gmail.com> wrote:

I can no longer reproduce this bug, seems a fix has been applied.

On Tuesday, October 25, 2016 at 4:30:02 PM UTC+1, N Joyce wrote:

I'm having the following issue with ReCaptcha on an iPhone SE (iOS 10.1) Safari and Chrome:

The "I'm not a robot" option renders fine, but when you check the box and the image challenge appears, the scroll is forced to the bottom of the page (the .focus() seems to jump to the div injected after the body) which means the challenge isn't in view and users have to scroll up. 

Does anyone else have this issue? Any ideas what may be happening or how I can fix?

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[N Joyce]

Yes, I can see recreate this. When clicking the audio challenge (after the original picture challenge has appeared) I am being scrolled to the bottom of the page. Again, iPhone SE iOS 10.1

[Jeff Brown]

Thanks for the confirmation. I hope this issue can be fixed also.

[Jeff Brown]

The original scrolling issue has returned, so now both the audio and visual challenges causes scrolling to the bottom of the page again.
Anyone else see this?

[N Joyce]

I can't reproduce on my iPhone SE iOS 10.1.1

[Lou Sarmiento]

Hi Guys,

I'm also experiencing the jumping issue in IOS 10.1.1 chrome and safari in iPhone 6s plus. Does anyone find solution?

[Arjun Duggal]

Hi,

I am getting the same issue on mobile devices. Is anyone able to find any resolution?

[Chetan Satasiya]

Hi Folks,

I have added below code in my CSS file but I am not getting the solution.

html {height:auto !important;}

Is there anyway I can fix the issue?

[Chic Development]

Hi JB

I am getting the same issue on mobile devices. Is anyone able to find any resolution?

Thanks.

[Dumber_Texan2]

Same issue on iPhone 6S running version 10.3.2.

On Tuesday, October 25, 2016 at 10:30:02 AM UTC-5, N Joyce wrote:

[edmond...@gmail.com]

Same problem here 9-13-17. Hired three Devs so far trying to get this working correctly with zero luck.

Mine scrolls to the bottom once you validate the images. so click im not a robot and images pop up to verify in correct place over the element but then you verify and takes you straight to the bottom of the page. Its crazy. literally tried it today on 15 sites different places and all scroll to the bottom. Something very wrong here.

has to be a callback javascript instructing it to scroll back up

On Tuesday, October 25, 2016 at 10:30:02 AM UTC-5, N Joyce wrote: