The deeper you go, the more you learn.
First, I have verified that that Rubio only has 2 plants, both
in Belgium as stated in their FAQ.
I also discovered that the customer service at Special Hardwood
Products in GA is far superior to Rubio Monocoat USA in TX. Not
only can you talk directly to a live person at SWP, they are willing
to help you determine how much product you need based on your
actual requirements. RMUSA will simply regurgitate the published
spread rates and you are left on your own to tell them how much
product you want to buy.
Jason at SWP was extremely helpful with helping me put together
my order. If you order by phone, the prices are considerably cheaper.
e.g. $131 per liter vs. $159 on-line, $19 per 100ML vs. $25.
When we were done discussing my specific needs, I mentioned to Jason
that I found the customer service at RMUSA to be less than satisfying.
He said that he hears that all the time. Very much surface level. (NPI)
Once you start to get into the details, like I tried, they fail miserably.
SWP is basically "a bunch of flooring guys". They were the first importers
of the Rubio products and have been using the interior stuff for 17 years.
When RMUSA opened their sales office in TX, the guys from SWP trained
their staff.
Another fun fact: On the RMUSA site, they state that you must use 10%
Oil Part B (the accelerator) when using the exterior product on horizontal
surfaces. Jason didn't mention that, so I asked him about it. He said that
RMUSA started pushing that stuff on their website a few months ago. He
called them on it and asked for an explanation. He knows that the accelerator
shortens the cure time of the interior products from 21 days to 5, meaning
that you get maximum water protection more quickly. However, the hybrid
product already has a cure time of only 7 days and in reality, it reaches
maximum water protection in under 48 hours. Not only does the Part B not
actually speed up the water protection cure time, the accelerator is clear, so
it offers no UV protection. That means that you are diluting your UV protection
by that 10% with no offsetting advantage. In addition, it makes refinishing
more difficult because Part B is a hardener which means future application
of the Hybrid oil won't be absorbed as much as without it.
So I placed my order with Jason and hope to start finishing the Cedar for the
outdoor sectional next weekend. I'm going to finish the parts first and then
assemble it once it dries. There are approximately 60 - 70 pieces of 2 x 4's
ranging from ~24" to 55". I'll be using pocket holes for any screws that won't be
exposed and plugs for all others. I like that I can apply the Rubio product on the
plugs without worrying about it not blending in with the surrounding oil. At least
that's what I have been told. ;-)