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Tool review: Red-Line X Point power tool setup gauge

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Ed Bennett

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Jul 7, 2003, 10:11:58 PM7/7/03
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Hi Folks,

I have a new review on my web site. They say that imitation is the
most sincere form of flattery.... Yes, the "Red-Line X Point Model
XPT" is an attempt by the folks at "Hart Design" to copy the unique
features of TS-Aligner Jr. Read all about it at:

http://www.ts-aligner.com/tsjrvsxpoint.htm

Other alignment tool reviews at:

http://www.ts-aligner.com/comparison.htm

Happy reading!

Ed Bennett
e...@ts-aligner.com
Free video: http://www.ts-aligner.com

PC

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Jul 8, 2003, 1:01:26 AM7/8/03
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Ed,

I'm still happy that I bought the TS-Aligner.

Phil

Unisaw A100

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Jul 8, 2003, 4:43:42 AM7/8/03
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Phil wrote:
>I'm still happy that I bought the TS-Aligner.


Ditto what Phil said. Buy the best and cry once. Or in
this case cough up an extra $20 ($500 CAN David). I mean,
$20? Why would anyone even think twice?

Oh by the way Ed, I ended taking an awl and pushed a few
holes into the foam in my case. Made for a nice place to
store the allen wrenches.

UA100, happy TSAligner Jr. owner...

Ed Bennett

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Jul 8, 2003, 4:46:21 PM7/8/03
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Thanks guys! I have received several messages from customers and
postential customers asking about this thing. "Did you sell the
rights to the Jr?", "Did you re-design the Jr.?", "Is this a new
model?", "Will you match the price?", etc. So, I made a deal with a
friend to obtain one for "competitive analysis". I hope it answers
all the right questions and saves people some frustration. On paper
it looks like you could save $20, but they make up for the difference
in shipping/handling fees. And, who can afford to save this much
money if the darn thing doesn't work?

I made an attempt to contact Hartville before publishing, no response.
Didn't bother with Woodworker's Supply. Probably a more formal means
of communication will yield a more timely (and formal) response.

Ed Bennett
e...@ts-aligner.com
http://www.ts-aligner.com


Unisaw A100 <Unisa...@wi.rr.com> wrote in message news:<oc0lgvsfna9q036h1...@4ax.com>...

Robin Lee

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Jul 9, 2003, 11:30:16 AM7/9/03
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Ed -

I never say anything bad (publicly) about another company in our industry -
though in the case of Hartville, I can't "Not say" enough...

You'll notice that that they've also copied numerous products of ours too -
Made in China, of course..

Welcome to the club!

Rob

"Ed Bennett" <e...@ts-aligner.com> wrote in message
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Ed Bennett

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Jul 9, 2003, 7:45:10 PM7/9/03
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Hi Rob,

The folks at Hartville have always been good to me. They sold a ton
of Aligners (quite literally!) when they featured them in their
catalog. When I had capacity problems they were patient. They always
paid invoices on time. And, they put up with my rants when a
competitive product was featured on the front cover. It's really my
fault (the bad machinery deal) that forced them to drop the Aligner
products (can't sell what you can't get!). So, I felt obligated to
initiate an exchange before publishing the review. I didn't feel any
obligation toward Woodworker's Supply so I didn't make any attempt to
contact them.

Not a bad word about the folks at Hartville, just a nuts and bolts
review of a product that they are now selling. I'm quite sure that
nothing in the article came as a surprise to them. Their lack of
response indicated to me that the relationship has changed. We're now
competitors. One way that I compete is by educating my customers. I
want them to be well informed on the differences between my products
and those sold by competitors. It's just good business. There is no
better customer than the one who knows all the facts and makes a good
decision. There is no worse customer than the one who learns all the
facts after the sale and develops a bad case of "buyer's remorse".

Thanks,

"Robin Lee" <rl...@leevalley.com> wrote in message news:<BxWOa.197$O03....@news20.bellglobal.com>...

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