Jet 6" Jointer a Disappointment
adkins
with the Jet 6" Jointer.
Because of current space limitations I purchased the anniversary
edition of the Jet
JJ-6CSXW Woodworking Jointer rather than the Delta DJ-15 or DJ-20. I
finally got around to assembling the Jet last weekend. I found that:
A) when I slide the fence forward or back it will not hold (stay)
square to the table.
B) the seam on the stand body either had rust or oil on it when it was
painted at the factory. This has bleed through.
C) the jointer did not come with the two extra sets of blades as was
supposed to be included with the anniversary edition.
So I e-mailed Jet Tools and asked for replacement parts. They
recommended that I take it to my nearest Jet Service Outfit (an eighty
mile round trip). I was hoping that by bolting on new parts, I could
save the time of returning it.
Making a couple of trips, one to take it for repair and two to pick it
up, i.e., four or five hours of screwing around and 160 miles of
driving to get it fixed was not an option I was willing to go for. My
response to Jet was why would I want to hassle with getting it fixed
when I could simply return it for a full refund or exchange.
To Jet's credit they were fairly responsive in answering my e-mails and
did finally next day air ship to me a blank stand and two sets of
blades, the fence is on back order.
The problem is the stand is without trim, No decals etc. and I am still
waiting for the rest of the back ordered parts. If it weren't an 87
mile round trip to Woodcraft and raining, I'd throw the jointer in the
back of my truck and let Woodcraft deal with Jet and a returned
jointer. Along with marginal cutting performance, my experience with
this jointer has been nothing but bad. Did I just get a lemon or is
this the norm with Jet. Should I go for a Delta?
Dan Adkins
adkins
I purchased the jointer from Woodcraft in Salt Lake City and it came with an
unconditional 1 year return policy from Woodcraft. Every time I have dealt with
this store they have been very helpful and I have no complaints with them..
However, I took the route of contacting the so called "Jet Tool Doctor" as
advised in Jet's pamphlet which came with the tool, i.e., j...@jettools.com.
Jet has been fairly responsive, however they wanted me to take it to the closest
repair station which is 40+ miles each way through heavy traffic. My
response to Jet was why would I want to hassle with getting it fixed (two round
trips makes 160 miles of driving and weeks of waiting) when I could simply
return it for a full refund or exchange.
I asked Jet to send me the parts and I'd bolt them on. After many emails Jet
agreed, but when the stand body arrived it was blank with no decals etc. and the
rest of the fence parts are on back order. The whole experience has just gone
to hell in a hand basket and has become more hassle than it is worth. I am sure
having trouble getting this resolved in any easy fashion.
Different manufactures seem to have some specific pieces of equipment which are
better than their respective competition. I just wonder if the jointer is not
one of Jet's strong points.
Dan Adkins
Mark Trombley wrote:
> Dan,
>
> I have the "Old Blue" version of that jointer and am quite happy with. The
> fit and finish was fine on mine and I had no complaints.
>
> I did have some problems with the Jet 2hp cabinet saw that I purchased from
> WoodCraft. Couldn't get the arbor aligned any closer than .004" out of
> parallel with the miter slot. A few calls to Woodcraft and the regional Jet
> rep got me a discounted 3hp saw to replace it with. I also had some
> problems with belts (on the first saw) and a warped throat plate but Jet
> over-nighted parts to me to replace them.
>
> All in all I am happy with the service I got from Jet. I also have several
> Delta machines and believe that their and Jet's quality is more or less at
> the same level. I think who you buy them from has more bearing on your
> satisfaction than either one of the brand names. We are fortunate in the
> Detroit area because there are several good distributors for both brands who
> will stand behind what they sell and who will run "interference" with the
> supplier for you. It makes all the difference. Sounds like that isn't the
> case with you.
>
> Just out of curiosity, is your source for Jet and Delta the same dealer? I
> know Delta has more service centers then Jet but I don't know if it makes a
> real difference. If you do decide to go to Delta I hope you have a better
> experience.
>
> Mark
David Anderson
of equipment which are better than their respective competition. " I believe you
received a lemon. I have the blue version of that jointer and have been extremely
happy with it. The reason I bought it was because so many on this group
recommended it. I own several Jet products and have yet to have trouble. Their
customer service may need to rethink some of their strategies but with the current
state of Delta tools (and higher price) I will stick with Jet.
I would definitely return it if possible. It is like a car, you can replace all
the parts you want, but it will never be the same.
Best of Luck
David
Rod
fully enclosed cabinet model, not the anniversary edition. The fence is
square and adjusts easily and is square. It does a good job. I also have the
12" Jet Surface Planer and am also very happy with it. I am not a Jet
fanatic - I have a Powermatic 66 table saw, a Rockwell 14" Bandsaw, a Delta
Belt/Disk sander, an old Craftsman Radial Arm Saw and an old Craftsman
lathe.
I am very pleased with all my tools. I use them a lot - I am currently
building a complete set of kitchen cabinets for my son. I've built wall
clocks, a cradle, mantles, shelf units, picture frames and on and on.
Tools are like cars, you can get a lemon, but it doesn't mean that every one
is a lemon. Watch the posts on this newsgroup and you'll hear people
complaining about their experiences with Delta, Grizzly, Porter Cable,
DeWalt and many others. You'll also hear people praising these
manufacturers.
Good luck and hope you get things "ironed" out.
adkins <gad...@uswest.net> wrote in message
news:370E9486...@uswest.net...
> Thought I would share with the rec.woodworking newsgroup my experience
> with the Jet 6" Jointer.
>
> Because of current space limitations I purchased the anniversary
> edition of the Jet
> JJ-6CSXW Woodworking Jointer rather than the Delta DJ-15 or DJ-20. I
> finally got around to assembling the Jet last weekend. I found that:
> A) when I slide the fence forward or back it will not hold (stay)
> square to the table.
> B) the seam on the stand body either had rust or oil on it when it was
> painted at the factory. This has bleed through.
> C) the jointer did not come with the two extra sets of blades as was
> supposed to be included with the anniversary edition.
>
> So I e-mailed Jet Tools and asked for replacement parts. They
> recommended that I take it to my nearest Jet Service Outfit (an eighty
> mile round trip). I was hoping that by bolting on new parts, I could
> save the time of returning it.
>
> Making a couple of trips, one to take it for repair and two to pick it
> up, i.e., four or five hours of screwing around and 160 miles of
> driving to get it fixed was not an option I was willing to go for. My
> response to Jet was why would I want to hassle with getting it fixed
> when I could simply return it for a full refund or exchange.
>
Mark Trombley
Dan,
diligent
adkins wrote:
> Thought I would share with the rec.woodworking newsgroup my experience
> with the Jet 6" Jointer.
>
> Because of current space limitations I purchased the anniversary
> edition of the Jet
> JJ-6CSXW Woodworking Jointer rather than the Delta DJ-15 or DJ-20. I
> finally got around to assembling the Jet last weekend. I found that:
> A) when I slide the fence forward or back it will not hold (stay)
> square to the table.
> B) the seam on the stand body either had rust or oil on it when it was
> painted at the factory. This has bleed through.
> C) the jointer did not come with the two extra sets of blades as was
> supposed to be included with the anniversary edition.
>
> <snip bad news>
>
> The problem is the stand is without trim, No decals etc. and I am still
> waiting for the rest of the back ordered parts. If it weren't an 87
> mile round trip to Woodcraft and raining, I'd throw the jointer in the
> back of my truck and let Woodcraft deal with Jet and a returned
> jointer. Along with marginal cutting performance, my experience with
> this jointer has been nothing but bad. Did I just get a lemon or is
> this the norm with Jet. Should I go for a Delta?
>
> Dan Adkin
> Dan, I have had the same jointer about 6 weeks and it works perfectly.
> The white paint and decals are perfect. You got a lemon. Send it back.
Duane GregoryPonca City, OK
--
*********************************************
The only question of importance: How do you get into heaven?
Randy Hubbard
MORE Lemons shipped by ALL the machinery companies than is acceptable. It's
a lot cheaper to correct assembly problems BEFORE you ship the product than
thru the warranty or service depts. Unfortunately some of the Bean Counters
haven't looked at the BIG Picture yet...
Randy
Rod wrote in message <370ec...@news.access1.net>...
>I have a Jet 6" Jointer that I am totally pleased with. It is the JJ-6CS,
>fully enclosed cabinet model, not the anniversary edition. The fence is
>square and adjusts easily and is square. It does a good job. I also have
the
>12" Jet Surface Planer and am also very happy with it. I am not a Jet
>fanatic - I have a Powermatic 66 table saw, a Rockwell 14" Bandsaw, a Delta
>Belt/Disk sander, an old Craftsman Radial Arm Saw and an old Craftsman
>lathe.
>
>I am very pleased with all my tools. I use them a lot - I am currently
>building a complete set of kitchen cabinets for my son. I've built wall
>clocks, a cradle, mantles, shelf units, picture frames and on and on.
>
>Tools are like cars, you can get a lemon, but it doesn't mean that every
one
>is a lemon. Watch the posts on this newsgroup and you'll hear people
>complaining about their experiences with Delta, Grizzly, Porter Cable,
>DeWalt and many others. You'll also hear people praising these
>manufacturers.
>
>Good luck and hope you get things "ironed" out.
SNIP
David J. Maschke
and the fence paint was chipped. I asked for some touch-up paint. They
sent me a new fence, rails and all. I'm still waiting for the touch-up
paint.
-DJM
--
Remove .xspam to e-mail
adkins <gad...@uswest.net> wrote in message
news:370E9486...@uswest.net...
> Thought I would share with the rec.woodworking newsgroup my experience
> with the Jet 6" Jointer.
>
> Because of current space limitations I purchased the anniversary
> edition of the Jet
> JJ-6CSXW Woodworking Jointer rather than the Delta DJ-15 or DJ-20. I
> finally got around to assembling the Jet last weekend. I found that:
> A) when I slide the fence forward or back it will not hold (stay)
> square to the table.
> B) the seam on the stand body either had rust or oil on it when it was
> painted at the factory. This has bleed through.
> C) the jointer did not come with the two extra sets of blades as was
> supposed to be included with the anniversary edition.
>
> So I e-mailed Jet Tools and asked for replacement parts. They
> recommended that I take it to my nearest Jet Service Outfit (an eighty
> mile round trip). I was hoping that by bolting on new parts, I could
> save the time of returning it.
>
> Making a couple of trips, one to take it for repair and two to pick it
> up, i.e., four or five hours of screwing around and 160 miles of
> driving to get it fixed was not an option I was willing to go for. My
> response to Jet was why would I want to hassle with getting it fixed
> when I could simply return it for a full refund or exchange.
>
> To Jet's credit they were fairly responsive in answering my e-mails and
> did finally next day air ship to me a blank stand and two sets of
> blades, the fence is on back order.
>
> The problem is the stand is without trim, No decals etc. and I am still
> waiting for the rest of the back ordered parts. If it weren't an 87
> mile round trip to Woodcraft and raining, I'd throw the jointer in the
> back of my truck and let Woodcraft deal with Jet and a returned
> jointer. Along with marginal cutting performance, my experience with
> this jointer has been nothing but bad. Did I just get a lemon or is
> this the norm with Jet. Should I go for a Delta?
>
> Dan Adkins
>
>
>
>
>
Frank Howell
adkins wrote:
Dan
A few years ago there were numerous posts about Delta's 37-190 6" jointer
problems. Most involved coplanar problems with the infeed and outfeed
tables.
I was one of those posters. Many of the replies stated that they were
satisfied with their jointer's performance, indicating to me that "luck of
the draw" had entered the picture. I took my jointer to 2 authorized repair
dealers and one stated that the jointer was within specs, the other that
the knives were to high. Neither dealer turned on the machine to joint a
piece of wood to see if the machined performed its function properly. With
the machine still providing convex boards on a constant basis, I read all
the material that I could get my hands on and shimmed the outfeed table to
take card of the problem initially and then had the tables Blanchard ground
to take card of the problem permanently. Not everyone would go the this
length to fix the problem, but I had come to some conclusions about
Woodworking machinery. 1 No matter how many positive post you see about a
particular machine, a company can have a bad production run. In your case,
Jet had almost all positive posts in regard to it's jointer. 2 When you buy
machinery at the low end, you get what you pay for. 3 In many cases it is
quicker to fix it yourself, even if it means learning how to become a
machinist. If you own a number of woodworking machines you know what I
mean. Many Woodworkers will argue that you should not put up with these
defective machines and make the manufactures repair or replace it. I
certainly can't disagree with that philosophy. For myself I have found
that the deck is stacked against you, as you well know, when trying to get
the maker to honor its warranty. 4 If you are buying a more expensive piece
of equipment that is very heavy, buy it from Woodworking equipment dealer
who can make house calls, no matter how more it costs then mail order. Of
course where you live may make that not feasible.
The rec. woodworking news group has some wonderful information, I have made
many purchasing decisions based on these posts, but I have concluded that
no matter how many people post great reviews about "their tool", you are
not going to get "their tool".
Frank Howell
adkins
From all the replies, I have gotten from those in the rec.woodworking group I've
concluded that not all of Jet's Jointers are junk and maybe I just got the
occasional lemon.
Besides having a lemon and needing a jointer right now and not latter the two
problems I have are:
1) I phoned the Woodcraft Store and even if I did make the 87 mile round trip
for an exchange, they are out of the jointers and aren't expecting more until
the 5th of next month.
2) The particular Jet Rep. whose been working my complaint isn't much help. Even
after emailing to him an explanation of the problems with fence alignment and
digital photographs of the rust problems on the stand, proof of purchase etc.,
he wasn't willing to send new parts.
After several more emails, he finally did send a base. However, it was a plain
jane, no decals, no warning labels, nothing. He's told me the parts for the
fence are back ordered. This leaves me without a usable jointer and I am
beginning to wonder if Jet isn't just jerking me around. Apparently, you found
someone at Jet who cares about their customers. Can you give me your contact.
Dan Adkins
"David J. Maschke" wrote:
> I recently purchased the Jet aniversary cabinet saw. The fence box was open
> and the fence paint was chipped. I asked for some touch-up paint. They
> sent me a new fence, rails and all. I'm still waiting for the touch-up
> paint.
>
> -DJM
>
> --
> Remove .xspam to e-mail
> adkins <gad...@uswest.net> wrote in message
> news:370E9486...@uswest.net...
David Anderson
new representative. I had the same type of problem with Grizzly once. I will not
bad-mouth Grizzly because it was only once and have had good luck with them in the
past. Who you get to help you makes a HUGH difference.
David
L1R
anniversary addition but it has worked well for me,
Larry Nall
I bought the Shopline 6" which is a couple of notches below yours. It's
nice and heavy, tables are flat, fence and blades were square right out of
the box, finish is good, instructions were clear, all parts were present. I
am most satisfied.
A few months back I had the same experience with their 10" Contractors Saw.
The only dark spot so far was an Xacta fense that didn't fit. They wanted
to try a couple of quick fixes to make the thing fit even when I told them
it wasn't going to work. After a couple of shots they sent me a new one.
Didn't even ask for the old one back (I wonder if it can be adapter to a
router table . . . ).
No problems with Jet here. Surely you got a lemon.