Thnx - Art
It might not be broken but you might have to pay a pro to disassemble
the camcorder and remove the tape. There might (or might not) be a
defective part inside the camcorder that cause the tape to wrap around
the rotating part in the first place?
Sorry but I don't know where you might find a cheap service manual.
If you buy one from Sony it won't be cheap. An operators manual
probably won't help you much.
Dave