Canopus DOES NOT SUPPORT USERS- "RC" Lies.
Freon
This is the same thing all over again.
imde...@my-deja.com
Hello,
We will continue support..No need for worry.
Thank You,
RC
Canopus Tech Support
--------------------------------
Date: Tue, 30 Nov 1999 09:14:49 -0800
I'm afraid that due to our closure of Graphics production, we will no
longer produce these boards, nor provide driver updates. Warrantly
against defects is still in effect, however.
Thank You,
RC
Canopus Tech Support
P.S. When Replying to Tech Support messages, Please use the
Reply feature of your email program; Do not create a new
message. This will help us keep track of your problem
incident.
For the latest Canopus Graphics Adapter Drivers you can download
them here:
http://www.justedit.com/support.htm
For the latest DV Capture Hardware drivers, you can download
them here:
http://www.justedit.com/video2/software.htm
For General Questions about the Product you have or Techniques in
editing, please visit our User's Group:
http://www.justedit.com/video2/support.htm
Canopus is hiring! For details follow this link:
www.canopuscorp.com/job.htm
------------
This, the tag lines still point to drivers even though there are none.
How lame. I wonder if this is how they treat the high end clients.
Other Companys still provide driver updates, the Spectra 2500 drivers
should be updated for at least as long as the CHIP COMPANY Rivia makes
updates, when you make a board that is not conpatible with the basic
drivers...
I would not buy there products again, driver support is KEY in the PC
world, Go matrox or someone who will give you support.
Sent via Deja.com http://www.deja.com/
Before you buy.
Mike Rehmus
Freon
Piss poor.
Mike Rehmus <mi...@byvideo.com> wrote in message
news:8269dr$hk1$1...@autumn.news.rcn.net...
Mike Rehmus
strongly disagree with you.
Freon <noth...@none.com> wrote in message news:3846c...@news.mocc.net...
Freon
owners who would have, at one point, strongly disagreed as well. So what's
your point?
Mike Rehmus <mi...@byvideo.com> wrote in message
news:826qal$cll$1...@autumn.news.rcn.net...
Mike Rehmus
customers, that's all.
I've taken my computer in for them to look at and they've fixed the problem
even though it was a motherboard problem and not a Canopus problem at all.
Visit their site and log onto the user group message boards. You won't find
many, if any claims that Canopus does not support their users (obviously
centered on their video products, not their display adapters). Actually,
you will find positive statements about the Canopus support.
You may be entirely correct about their treatment of their display cards. I
own one, the RexFX and have had great support for it. (the card cost about
$600 and is tightly tied to their video products). Where do you even get a
Canopus video card these days? I don't think their video group handles it
and I'm fairly certain their San Jose facility isn't big enough to handle
another group.
Have you e-mailed Hiro Yamada, the Canopus President and asked him for help?
Freon <noth...@none.com> wrote in message news:38470...@news.mocc.net...
Bob
Any time I needed help with the boards I purchased from them I always
received support promptly.
Bob Davis,
VID-COM
Tom Elliott
Tech support is made up of human beings, just like the phone company you can call two
or more times for information and get different operators and get different answer
from them as to
what is the phone number of....
Yea, I know that when one calls tech we expect support and answers that work.
In my case I have NO beef against Canopus. I purchased a card from them, directly
over the www.
I was on the phone with their tech for EIGHT HOURS on THEIR nickel.
We could not get the card to work on my then current motherboard.
They took the card back.
Paid for the return trip.
Did not charge for a restocking fee.
Gave me a full refund.
Now, I do not know if that particular tech is still with them. I hope he is. He did a
good job.
Even though I do not presently have any of their products, if I felt I could use one
of their cards, I would not hesitate in going again. I got good service. The board
just would not work on my motherboard. We tried everything. We came close to a three
way with my motherboard manufacturer but Canopus declined. After eight hours on long
distance enough all ready.
Yours,
Tom Elliott
Mike Rehmus wrote:
>
> Bullshit
> Freon <noth...@none.com> wrote in message news:3844a...@news.mocc.net...
Freon
period of time.
Maybe you should just do a little history search and see what I am talking
about for yourself.
BTW, this thread has nothing to do with any of their DV products, so why do
you keep bringing it up like it is?
Freon
Gary Bettan <vide...@cris.com> wrote in message
news:SZG14.17$cg.1...@news.optonline.net...
> I do not feel that your experiences with the graphics card division can be
> extended to their support for their DV editing cards. Canopus' tech
support
> and commitment to it's users is simply the best in the business. As a
> reseller they give us great support as well.
That's all fine and dandy. This thread is about their standard graphic card
division, not DV.
> I am not trying to dismiss your frustrations. It stinks to have a product
> that gets dropped by the vendor. Eventually the support vanishes.
It has nothing to do with "vanishing" support. They failed to properly
support them while they were still selling them.
Then, after they discontinued the line, they promissed updated drivers and
failed to deliver.
> I hope that you will be able to find updated drivers for your card. I have
> found that for most graphics cards, you can find excellent drivers by
going
> to the chipset vendors website. I have a Diamond Viper 770 in my system,
but
> I run it with the Nvidia detonator drivers. (something I recommend for
> everyone using the Viper770 with DTV).
Had they stuck with the reference design like everyone else, people could
have used the company reference drivers without a problem.
Unfortunately, for thousands, they didnt.
Freon
Bob <bo...@castles.com> wrote in message
news:8277h...@enews3.newsguy.com...
> I disagree with you completely. Canopus does support their products 100%.
> Any time I needed help with the boards I purchased from them I always
> received support promptly.
Apparently you never bought a Voodoo card from them.
If you did, you would know that they dont support their products 100%.
Gary Bettan
extended to their support for their DV editing cards. Canopus' tech support
and commitment to it's users is simply the best in the business. As a
reseller they give us great support as well.
I am not trying to dismiss your frustrations. It stinks to have a product
that gets dropped by the vendor. Eventually the support vanishes.
I hope that you will be able to find updated drivers for your card. I have
found that for most graphics cards, you can find excellent drivers by going
to the chipset vendors website. I have a Diamond Viper 770 in my system, but
I run it with the Nvidia detonator drivers. (something I recommend for
everyone using the Viper770 with DTV).
Gary
The Electronic Mailbox 800 323-2325
http://www.videoguys.com
Chris Hurd
Freon wrote...
> This thread is about their standard
> graphic card division, not DV.
Incorrect.
This is an unmoderated forum. Threads change and
elvove as they progress, that's what's great about usenet.
So what about the graphics card -- that's pocket change.
Suck it up and move on. I change graphics cards at least
once a year, bigger and better every time. They're not
supposed to have a long run. It's a chicken-feed market,
and Canopus made an intelligent move by getting out
of it. You can make an intelligent move yourself by
getting a new card and getting over it.
If you had any experience or any familiarty with the Canopus
DV division, you would know that user support is one of their
strong points. To many Canopus users, it's the best thing
about the company, better than their excellent product line.
A large percentage of Canopus users are Fast, Pinnacle
and Miro refugees who were *really* cut off from support
on expensive video capture boards. They wanted more
than anything else to find a decent capture card from a
company with excellent user support. They did the smart
thing and flocked to Canopus. The proof is in the message
boards, check it out for yourself. Complain about "lack of
support" there, and you'll get laughed at. Canopus support
is the main thing that retains Canopus customers... that, and
their excellent product line. Their DV cards are made for
future upgrades specifically.
Sorry to hear you whine about a little 'ol graphics card,
but I'm glad to hear that Canopus is getting out of that
penny-ante line so they can concentrate on the real
meat of the business, their DV division.
I'm going to keep giving them my money. After
all, my DV Rex paid for itself in less than a month.
Thank you, Mr. Yamada, where ever you are!
And thanks for the outstanding user support.
Chris Hurd
San Marcos, TX
Philip Williams
>snipped
> BTW, this thread has nothing to do with any of their DV products, so why
do
> you keep bringing it up like it is?
This coming from the guy that first posted the following message in
rec.video, rec.video.desktop and rec.video.production:
"How could anyone buy their boards after their Voodoo fiasco?
This is the same thing all over again."
Perhaps Mr. Freon could explain what his initial post to these newsgroups
had to do with Canopus' DV products? We're anxiously waiting for your
reply.
Oh, and by the way, here in the video production type NGs (that's right, not
all newsgroups with "video" are about 3D games), we rather like Canopus.
They arguably make the best DV solutions for PCs. So, when you go slamming
them around here, expect to find an argument or two.
Philip Williams
www.philipwilliams.com
Gary Bettan
<ch...@mediadesign.net> wrote:
>
>Thank you, Mr. Yamada, where ever you are!
>And thanks for the outstanding user support.
I think he's back in the office today. Yesterday he was visiting us,
going over plans for next year ;-)
Gary
The Electronic Mailbox http://www.videoguys.com
The Desk Top Video Editing & Production Experts
800 323-2325 or Free DTV tech advice (516) 759-1615
All DTV purchases include our 30 day customer assurance program
and FREE tech support
Freon
Philip Williams <phil...@REMOVETHISatlonline.com> wrote in message
news:PmO14.1941$8H.1...@newsfeed.slurp.net...
> This coming from the guy that first posted the following message in
> rec.video, rec.video.desktop and rec.video.production:
> "How could anyone buy their boards after their Voodoo fiasco?
> This is the same thing all over again."
> Perhaps Mr. Freon could explain what his initial post to these newsgroups
> had to do with Canopus' DV products? We're anxiously waiting for your
> reply.
Hmm.. This would all apply had I made the initial post, but I didnt. I just
replied to it.
bye.
Freon
Chris Hurd <ch...@mediadesign.net> wrote in message
news:s4eqvks...@corp.supernews.com...
> Howdy from Texas,
>
> Freon wrote...
>
> > This thread is about their standard
> > graphic card division, not DV.
>
> Incorrect.
Incorrect? Try reading the first message of the thread.
> This is an unmoderated forum. Threads change and
> elvove as they progress, that's what's great about usenet.
There was no progress. Someone posted a gripe about their crappy support
for the TNT and I replied. Their actions in this situation are no different
than what they did last time. That's it.
The person who replied to me "evolved" the thread to include DV, which was
completely unrelated to the message.
Philip Williams
> Hmm.. This would all apply had I made the initial post, but I didnt. I
just
> replied to it.
> bye.
Hmm.. you could have easily removed the THREE wrong groups when you replied
to the original post (mind you, that's three wrong out of four total, giving
you a 75% wrong posting rate, most impressive).
Hmm.. when you discovered that you were posting to THREE wrong newsgroups,
you could have apologized and left, or even just disappeared from here (hey,
we all make little goofs, we understand).
Hmm.. you could have not chastised members of rec.video.production and/or
rec.video.desktop for posting about DV cards, since those posts are
completely ON TOPIC in THREE out of the FOUR groups you're posting in.
Cross-posting to the unrelated groups was an innocent act, and happens
frequently. Your blaming others for being off-topic about DV cards in the
VIDEO PRODUCTION newsgroups is the pathetic part.
Anyway, I won't bother wasting any more time on you, since you appear to be
12 years old and don't understand Usenet or common courtesy.
bye.
Phil Taylor
in Montana
Mike Rehmus
post it to the proper Canopus user forum, it will sell for the right price.
--
Mike Rehmus
Videos and stuff for Model Engineers
mi...@byvideo.com
www.byvideo.com
Phil Taylor <ch...@montana.com> wrote in message
news:38488D10...@montana.com...
Freon
Philip Williams <phil...@REMOVETHISatlonline.com> wrote in message
> Hmm.. you could have easily removed the THREE wrong groups when you
replied
> to the original post (mind you, that's three wrong out of four total,
giving
> you a 75% wrong posting rate, most impressive).
I did not notice the headers nor did I know what group the guy posted from.
Which three are the wrong ones?
Seeing how rec.video.desktop is the first one in the list, maybe that is
where he is.
Ya think?
> Hmm.. when you discovered that you were posting to THREE wrong newsgroups,
> you could have apologized and left, or even just disappeared from here
(hey,
> we all make little goofs, we understand).
I only posted one general message in reply to the original. I did not look,
or care, where it was going.
The others were direct replies to YOU. Obviously I would not remove the
newsgroups when talking directly to you.
> Your blaming others for being off-topic about DV cards in the
> VIDEO PRODUCTION newsgroups is the pathetic part.
The subject matter of this thread was about Canopus graphics cards support.
Had you read the original post you would have known that before coming in.
Message 1 - about graphics cards support.
Message 2 - reply, about graphics cards support.
Message 3 - reply to graphics cards subject, talk about DV cards..
Notice a problem here?
> Anyway, I won't bother wasting any more time on you, since you appear to
be
> 12 years old and don't understand Usenet or common courtesy.
> bye.
Yes, please dont waste any more of my time.
Thank you.
GrinVision
>From: "Philip Williams" phil...@REMOVETHISatlonline.com
>Date: Sat, 04 December 1999 02:05 AM EST
>Message-id: <s4h3l2...@corp.supernews.com>
>
>>snip
>> Hmm.. This would all apply had I made the initial post, but I didnt. I
>just
>> replied to it.
>> bye.
>
>to the original post (mind you, that's three wrong out of four total, giving
>you a 75% wrong posting rate, most impressive).
>
>you could have apologized and left, or even just disappeared from here (hey,
>we all make little goofs, we understand).
>
>rec.video.desktop for posting about DV cards, since those posts are
>completely ON TOPIC in THREE out of the FOUR groups you're posting in.
>Cross-posting to the unrelated groups was an innocent act, and happens
>VIDEO PRODUCTION newsgroups is the pathetic part.
>
>12 years old and don't understand Usenet or common courtesy.
>bye.
>
>
>
>
>
>
>
>
you guys ever thought of maybe switchin to decaf?
www.my.cybersoup.com/hippydude
grin
GrinVision
grin
imde...@my-deja.com
> Perhaps Mr. Freon could explain what his initial post to these
newsgroups
> had to do with Canopus' DV products? We're anxiously waiting for your
> reply.
>
right, not
> all newsgroups with "video" are about 3D games), we rather like
Canopus.
> They arguably make the best DV solutions for PCs. So, when you go
slamming
> them around here, expect to find an argument or two.
Actually I made the 1st post, and it did not contain the colorful lang
that followed. I actually am a video profesional, and based on there
great rep in that feild I bought there specta 2500 with confidance that
it was the best TNT card out there. And though not pro level the TV
out was useful for real time previews/demo's.
I was quite dissapointed to find out the support for the video card was
not up to the level I had come to expect. I am continueing my talks
with them, and RC and i are working to try and get a "final" driver
set. No promise's however.
I posted to these groups because they know Canupus and therefor would
be the most likly to assume as i did that the support ranged to all
products.
Also what they will do in one market space they might do in another,
and I thought the video market might want to watch that they get a
clear message that this kind of cut and run does not cast there company
in a good light... aka I would be a bit concerned if they would do this
in the video cards they might do it at a future date in other markets,
unless they see the mistake now.
I agree they make good high end cards, but support is a mindset for a
company and i think they need to show it at all levels. Even when
pulling out of a market.
imde...@my-deja.com
Hey gary, it was there support in the DV world that made my choice for
the 2D card. the thing is with other drivers you don't get the TV out,
also there card is non-referance, they actually made it better than
your average TNT but because of that stock drivers would be less than
perfect if they run.
I want to run with Nvidia drivers but I don't want to loose the
features of the card.
Also if you look at the 1st post I was told there would be support, and
there was none. I'll i want them to do is support the card as far as
Nvidia does. aka when nvidia stops updating TNT drivers they can be
done. But with them still updating drivers it seems to me canupus
should code a version of them that work on there card.
This is a issue for these groups in the minor sence that if we have
another leap or a new product as we always do in this market space it's
good to know that the product we buy today will get the expected
support.
Now if Nvida had not made any new drivers, I would not expect canupus
to. And yes this happens far to much. companys should get feedback
that we as consumers don't like this.
I posted to these groups because I know them, I have done video
production for some time, did beta test work on the Video Toaster, I've
even bought some NLE cards from you guys at Electronic Mailbox.
I'm sorry if this was the wrong group to post in, but this is where
people know who Canopus are, and i felt you should know that there
support is not the same on all things, this is a open talk right now
with me and RC at canopus, he's promised to bring it up at the tech
meeting and push for "final drivers" I think this move would go a long
way to restoring my faith.
It's hard, even with the evidance, to recomend there DV stuff with the
bad taise from the Video card stuff.
But I think that if i didn't like the company, and respected there
products i would not be posting nor have bought them. They make good
stuff and i know they support the high end... so far
Woofer8
>great rep in that feild I bought there specta 2500 with confidance that
>it was the best TNT card out there. And though not pro level the TV
>out was useful for real time previews/demo's.
>
>I was quite dissapointed to find out the support for the video card was
>not up to the level I had come to expect.
If that is a TNT chip from NVIDA, you might try using the latest driver that
they make available on their web site.
Craig H.