Delta bans kittens and puppies as support animals on all flights and all emotional-support animals on longer hauls

[Leroy N. Soetoro]

https://www.marketwatch.com/story/delta-bans-kittens-and-puppies-as-
support-animals-on-all-flights-and-all-emotional-support-animals-on-
longer-hauls-2018-12-10

Delta Airlines said Monday that it will ban all emotional-support animals
on flights longer than eight hours and will ban all service and support
animals under four months of age on flights no matter the duration. The
policy will go into effect Dec. 18, ahead of the Christmas holiday travel
season.

“These updates support Delta’s commitment to safety and also protect the
rights of customers with documented needs — such as veterans with
disabilities — to travel with trained service and support animals,” said
John Laughter, Delta’s senior vice president for corporate safety,
security and compliance.

Delta DAL, -0.34% said it amended its animal policy after finding an 84%
increase in reported incidents involving service and support animals in
2016 and 2017, “including urination/defecation, biting and even a widely
reported attack by a 70-pound dog.”

The airline said the updated support- and service-animal age requirement
aligns with the vaccination policy of the CDC, and the eight-hour flight-
time limit for emotional-support animals is consistent with the principles
outlined in the U.S. Department of Transportation’s Air Carrier Access
Act.

As a result of the policy changes, customers ticketed on or after Dec. 18
will no longer be permitted to originate travel with emotional-support
animals on flights longer than eight hours and will no longer be permitted
to originate travel with service and support animals under four months of
age regardless of flight length. Customers with tickets purchased prior to
Dec. 18 who have already requested to travel with an emotional-support
animal will be allowed to travel as originally ticketed.

Regardless of a passenger’s booking date, emotional-support animals will
not be accepted on flights lasting longer than eight hours on or after
Feb. 1. Additionally, service and support animals under four months of age
will not be accepted on flights of any length on or after Feb. 1.

Delta said it will contact customers to adjust reservations if the policy
update impacts their travel plans. The full policy and additional
information on types of accepted animals and other questions related to
traveling with service and support animals is available on Delta.com.



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