Grand Opening of www.NorthWorstAir.org Web Site
rjr...@rjriley.com
the opening of the NorthWorstAir web site and discussion group.
This site was created because of a combination of, 1) complaints from
Professional Inventors Alliance members and 2) especially because three out
of four flights I took with NorthWorst over two years had serious problems.
My loss in time and damaged luggage and equipment, including a $4000
notebook computer which they broke during security screening, was about
$6,000 -$8,000.
My experience has been that NW gives service with "attitude", and boy what
an attitude. NW has a bureaucracy which makes the worst of Federal
government look friendly.
The web URL: www.northworstair.org
The northworstair discussion group: northw...@onelist.com.
The purpose of the web site and discussion group is to provide a centralized
source of information for consumers, legislators, and journalists and about
legislative efforts which are designed to reign in less than reputable
airlines.
Enjoy, feel free to pass on to others.
Ronald J. Riley (810) 655-8830
1323 West Cook Road
Grand Blanc, MI 48439
President, Professional Inventors Alliance
http://www.rjriley.com/pia
Advisory Board President,
Alliance for American Innovation, Inc., Wash, DC
http://www.Alliance-DC.org/
E-mail rjr...@Alliance-DC.org or rjr...@rjriley.com
Personal page: http://www.rjriley.com/about-rjriley/
Views expressed are my own.
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MoltenPlastic
>Ronald J. Riley ( www.rjriley.com/about-rjriley/ ) is pleased to announce
>the opening of the NorthWorstAir web site and discussion group.
>
>This site was created because of a combination of, 1) complaints from
>Professional Inventors Alliance members and 2) especially because three out
>of four flights I took with NorthWorst over two years had serious problems.
>My loss in time and damaged luggage and equipment, including a $4000
>notebook computer which they broke during security screening, was about
>$6,000 -$8,000.
>
>My experience has been that NW gives service with "attitude", and boy what
>an attitude. NW has a bureaucracy which makes the worst of Federal
>government look friendly.
>
>The web URL: www.northworstair.org
>The northworstair discussion group: northw...@onelist.com.
>
>The purpose of the web site and discussion group is to provide a centralized
>source of information for consumers, legislators, and journalists and about
>legislative efforts which are designed to reign in less than reputable
>airlines.
>
>Enjoy, feel free to pass on to others.
>
>Ronald J. Riley
Careful, Ron. alt.flame.airlines is infested with net cops, ie people
who will whine to your ISP if they don't like your website or your
Usenet posts. Apparently, some people feel that it is "wrong" to
expose the truth about airlines and some of the people who work for
them.
mga...@my-dejanews.com
pla...@heat.org (MoltenPlastic) wrote:
> Careful, Ron. alt.flame.airlines is infested with net cops, ie people
> who will whine to your ISP if they don't like your website or your
> Usenet posts. Apparently, some people feel that it is "wrong" to
> expose the truth about airlines and some of the people who work for
> them.
>
Oh, God, not you again! Back in your hole, you cretin!
Deb and Mike Killarney
Jason Mayfield
: Professional Inventors Alliance members and 2) especially because three out
: of four flights I took with NorthWorst over two years had serious problems.
I flew Delta four times in the past two years. Three of the flights have
serious problems. Will you open a Delta sucks site too? Get a life.
: My loss in time and damaged luggage and equipment, including a $4000
: notebook computer which they broke during security screening, was about
: $6,000 -$8,000.
Since when does NW do the security screening? I guess any idiot can open
a web site now and spout off....the beauty of the internet...
--
"And another thing -- Hanson blows." - Donald Trump
Jason Mayfield
Arlington, VA
Michael Voight
MoltenPlastic wrote:
>
>
> Careful, Ron. alt.flame.airlines is infested with net cops, ie people
> who will whine to your ISP if they don't like your website or your
> Usenet posts. Apparently, some people feel that it is "wrong" to
> expose the truth about airlines and some of the people who work for
> them.
My complaint isn't about the website, though I think it contradicts
itself in a few places.
My complaint is crossposting to non airline related groups like
rec.travel.cruises. But who listens anyway. Now we've got people
screaming racism because there was only one bassinet available for 3
babies.
Michael
5224255
I am not familiar with NorthWorstair perhaps, you would be kind enough to
respond to a few questions.
rjr...@rjriley.com<RJR...@RJRILEY.COM wrote in message
<7bskt3$sfs$1...@nnrp1.dejanews.com>...
>Ronald J. Riley ( www.rjriley.com/about-rjriley/ ) is pleased to announce
>the opening of the NorthWorstAir web site and discussion group.
Where does NorthWorstAir operate ?
>) complaints from Professional Inventors Alliance members
What are the types of complaints ?
>) especially because three out of four flights I took with NorthWorst over
two years had serious problems.
1.) What was the nature of the serious problems ?
2.) The one flight you had without serious problems, was it number 1, 2, 3,
or 4 ?
>My loss in time and damaged luggage
How was your luggage damaged and were you compensated ?
> $4000 notebook computer which they broke during security screening ?
1.) How was it damaged ?
2.) Who is they, was more than one person involved ?
>My experience has been that NW gives service with "attitude", and boy what
>an attitude. NW has a bureaucracy which makes the worst of Federal
government look friendly.
1.) What experience and/or knowledge do you have in airline daily operations
?
2.) How did you arrive at the conclusion that every person with this company
had negative attitudes ?
Since, you only had limited involvement, ( four fights in two years ) .
3.) What personal knowledge and/or experience do you have about employees
and management
that you have never dealt with deserves your judgment ?
Maybe you dealt with all personnel of this carrier during your four
flights
>The web URL: www.northworstair.org
>The northworstair discussion group: northw...@onelist.com.
>The purpose of the web site and discussion group is to provide a
centralized
>source of information for consumers, legislators, and journalists and about
>legislative efforts which are designed to reign in less than reputable
>airlines.
It is not my intention to negate you efforts. Only to respectfully request
equal solicitation of positive as well as
negative discussion.
To berate the efforts of an entire origination because of the actions of a
few is wrong !
>Enjoy, feel free to pass on to others.
>
>Ronald J. Riley (810) 655-8830
>1323 West Cook Road
>Grand Blanc, MI 48439
>President, Professional Inventors Alliance
>http://www.rjriley.com/pia
>Advisory Board President,
>Alliance for American Innovation, Inc., Wash, DC
>http://www.Alliance-DC.org/
>E-mail rjr...@Alliance-DC.org or rjr...@rjriley.com
>Personal page: http://www.rjriley.com/about-rjriley/
>Views expressed are my own.
>
Deb and Mike Killarney
have been employed by Northwest for more than thirty years and have always
gone out of my way to satisfy our customers. After all, they do pay my
wages. Granted, the storm in DTW turned into an ugly situation. You can be
assured that Northwest is doing all in its power to see that this never
happens again. I have flown on all of the major U.S. carriers and most of
the international carriers and from what I've seen, no airline is perfect.
Also, not all of the employees are perfect. On a positive note, there are
quite a few of us striving for perfection and customer satisfaction. Mr.
Riley, your web page could be put to much better use.
Mike Killarney
NW SFOFF
Malcolm Weir
<m.kil...@worldnet.att.net> caused to appear as if it was written:
>Mr. Riley obviously spends more time complaining than he does inventing.
Well, yes.
On the web site in question the guy boasts that he uses a bitch about
airlines in general, and NWA in particular, as an ice breaker for whatever
lobbying he wants to do in Washington.
Which is smart lobbying, but lousy ethics, in my view. (Although the whole
business of lobbying strikes me as suspect).
> I
>have been employed by Northwest for more than thirty years and have always
>gone out of my way to satisfy our customers.
Sure. Reading the whines demonstrates quite clearly that "vendetta" is an
appropriate term for this guy's actions.
Look at the way he claims that having an address as a P.O. box is
unprofessional and indicative of being "shiftless' (sic) and "fly by night".
Like the IRS... whose address is a P.O. box!
Lastly, he is quick to insist, now, that NWA is responsible for the actions
of the security screeners, but fails to note why he didn't approach NWA at
the time.
> After all, they do pay my
>wages. Granted, the storm in DTW turned into an ugly situation.
And this Riley guy clearly turns into an ugly character, "making a big scene
and yelling". Hardly a constructive attitude, regardless of the situation.
> You can be
>assured that Northwest is doing all in its power to see that this never
>happens again. I have flown on all of the major U.S. carriers and most of
>the international carriers and from what I've seen, no airline is perfect.
The amusing thing, to me, is the fact that Riley claims that he has
"credibility which makes it very difficult for them to sell these types of
claims". Maybe he's right, but I wonder where he keeps his credibility,
since it certainly isn't in evidence on that web site.
"Spoiled Brat" is the impression that the web site conveys to me.
"Petulant" is another attitude, and not forgetting "vindictive".
>Also, not all of the employees are perfect. On a positive note, there are
>quite a few of us striving for perfection and customer satisfaction. Mr.
>Riley, your web page could be put to much better use.
I wonder if NWA has a case against the guy for slandering them to people in
Washingtion? That would be fun...
The irony is that it is efforts like this that is stirring the pot in
Congress towards some half-baked alleged "Bill of Rights". Now, I'm all for
tougher rules on disclosure (of service levels, etc.), increased limits on
baggage compensation (the current ones are out of date), etc. but some of
the proposals are simply going to result in higher fares and higher levels
of compensation for delays, etc. Which is fine if you are delayed, but if
not, *I* don't want to pay more simply so that some goldhunter can make it
big when a flight is delayed and their schedule is messed up.
No one compensates me when my commute takes a long time due to rain...
>Mike Killarney
>NW SFOFF
Ah, just up the road...
Malc.
Michael Voight
Chris Stone wrote:
>
> X-No-Archive: Yes
> Deb and Mike Killarney wrote in message
> <7c9arq$6...@bgtnsc02.worldnet.att.net>...
>
> >Granted, the storm in DTW turned into an ugly situation. You can be
> >assured that Northwest is doing all in its power to see that this never
> >happens again...
>
> ...albeit under the threat of litigation.
No, primarily because they recognize they made a mistake and it has a
business inpact.
Michael
hehehe
"Airport" with Burt Lancaster, Helen Hayes, and Dean Martin, you'll remember
one passenger who complained about EVERYTHING. He's such a jerk that a
priest slaps him. Mr.. Riley is probably very much like that character.
He wants to blame NWA for *possible* damages by the security company.
Global Aviation Services handles ALL the security at Washington National
Airport, not just for NWA, but he insists on calling them a "NWA
contractor". It's highly doubtful that the problem was caused by the
security screening. I've had my laptop screened by x-rays many times, and
it still works fine. Perhaps he either packed the computer poorly (mine is
packed in a hard, cushioned case - I know do to that much) or it was a
defective computer to start with. In which case he has a case with whoever
sold him the computer, not the security company or NWA.
Later, when he starts screaming obscenities at an NWA agent he is pissed
that the agent didn't stick around for his abuse. Would you? Should
anybody?
No airline is perfect. These days, with full airplanes, crowded skies and
airports, we should *expect* more customer complaints. Has anyone tracked,
in an objective manner, whether customer service really is getting better or
worse? Do the airlines lose more or less luggage than before? Are they
more or less on time than in years past? If not, who's fault is it? The
airline, the FAA or the individual airport authorities?
If an airline pisses you off, FLY SOMEONE ELSE. No one is *making* anyone
fly a particular airline. There are *very* few cities without a choice in
air travel. The ones that are *really* bad will suffer, and those that are
good will prosper. We don't need some give-a-mint bureaucrats making
consumer decisions for us. We can pretty much figure this stuff out on our
own.
Malcolm Weir wrote in message ...
>and yelling". Hardly a constructive attitude, regardless of the situation.
>
>> You can be
>>assured that Northwest is doing all in its power to see that this never
rjr...@rjriley.com
"5224255" <522...@sprynet.com> wrote:
> Mr. Riley
> I am not familiar with NorthWorstair perhaps, you would be kind enough to
> respond to a few questions.
> rjr...@rjriley.com<RJR...@RJRILEY.COM wrote in message
> <7bskt3$sfs$1...@nnrp1.dejanews.com>...
> >Ronald J. Riley ( www.rjriley.com/about-rjriley/ ) is pleased to announce
> >the opening of the NorthWorstAir web site and discussion group.
>
with other stuff to basicaly repeat what I have already posted at:
http://www.NorthWorstAir.org .