HAL Installs New Shipboard & Security System!
Ray Goldenberg
I received this press release from Holland America and thought it
would be of interest. If you have missed any of my news' postings,
they are available on my web site.
Best regards,
Ray
LIGHTHOUSE TRAVEL
800-719-9917 or 805-566-3905
http://www.lighthousetravel.com
HOLLAND AMERICA TO INSTALL FIDELIO CRUISE SHIPBOARD AND SECURITY
MANAGEMENT TECHNOLOGY ABOARD ITS FLEET
Seattle, WA, April 11, 2002
Holland America Line has entered into a contract with Fidelio Cruise
Inc. to supply the Fidelio Cruise Ship Management System and Micros
POS, a state-of-the-art, fully integrated on-board management system,
on board the premium line's newest ships, beginning with the
1,848-passenger ms Zuiderdam.
"As we expand our fleet and enhance our on-board operations, we are
confident that the Fidelio Cruise program will help us provide more
efficient customer service and account management, and allow us to
interface more expediently between the head office, shipboard
management and passengers," said Stein Kruse, senior vice president of
fleet operations, Holland America Line.
Tony Heuer, President of Fidelio Cruise Group stated, "Fidelio Cruise
is delighted to have been given the opportunity to work with such a
major player in the cruise industry. We view this new liaison as a
major opportunity to further develop the existing product
incorporating the latest technologies available and to deliver a wide
ranging package of products to all departments within the Holland
America Line fleet operation."
He added, "We fully support Holland America Line in pursuing the
direction of offering the finest in customer service using the most
modern IT systems on the market. We look forward to a long and strong
partnership with Holland American Line as the delivery of such a
business critical application requires more than a standard business
relationship."
Holland America will install several modules to enhance passenger
handling and service on board. These include Gangway Security,
Enhanced Shore Excursions, Remote
Check-In (for hotel check-ins for passengers on pre-cruise packages,
an important element of the Holland America Line cruise product
package), Hotel Maintenance, Marketing and Promotions, SilverWhere
Dining Reservations and Passenger Survey Analysis.
These modules will allow Holland America Line to track all activities
on board, gathering valuable client data while offering the highest
levels of service to their discerning clientele.
The ms Zuiderdam - the first in a series of new 84,000-ton Vista class
cruise ships, due to sail its maiden voyage on December 14, 2002 -
will be the first Holland America Line ship to install the renowned
Fidelio Cruise integrated one database Ship's Property Management
System V7. Holland America plans to install Fidelio Cruise on all
Vista Class ships as well as convert the entire fleet following the
Zuiderdam installation. Installation dates for the fleet are to be
determined shortly.
About Fidelio Cruise
Formed in 1995 and headquartered in Hamburg, with a key operations
office in Fort Lauderdale Florida, Fidelio Cruise today is a global
company and currently supports 100 vessels representing 35 cruise
lines worldwide. Building on stable foundation provided by majority
shareholder, Micros Fidelio Software GmbH & Co KG , Fidelio Cruise
offers solutions that address operational, regulatory, legal and sales
and marketing challenges faced by cruise ship owners operating in
today's highly competitive cruise industry.
For more information on Fidelio Cruise Group or products, or to
arrange an in-office system demo, please contact Fidelio Cruise
(Germany) +49 40 39807-0 or USA +1 954 977 0808 or email
sa...@fcruise.com. Information is also available at www.fcruise.com.
About Holland America Line
Holland America Line has 10 luxury ships sailing to more than 280
ports of call and scenic cruising destinations on all seven
continents, including Antarctica. The company is a member of the
exclusive World's Leading Cruise Lines alliance, which also includes
Carnival Cruise Lines, Cunard Line, Seabourn Cruise Line, Costa
Cruises and Windstar Cruises.
In 2002, Holland America Line will offer 360 sailings within a
half-day's drive of 40 percent of North American households and
departing from 15 North American home ports.
Holland America Line is the highest-rated premium cruise line in the
world in the 2001 "Travel & Leisure" magazine "World's Best" Awards
and one of the word's three highest rated large-ship cruise lines in
the 2001 "Conde Nast Traveler" Readers' Choice Awards. The company
also has won its 10th consecutive "Best Overall Cruise Value" award
from the World Ocean & Cruise Liner Society (WOCLS).
For more information, consult a professional travel agent.