AA idiocy in Las Vegas
singlemalt
computer, all is ok. Get to airport and find that we have been assigned to
leave LV at 2 PM to DFW then to Austin. First class agent says original
flight to Austin was cancelled and we have been rescheduled. Led us to
believe that flight to DFW was cancelled. Got to gate and see flight to DFW
is there and going to leave as scheduled. Ticket agent would not let us on
plane, claiming it would be a "major transaction". He would not budge. I
requested to go on standby and he told me to go back to ticketing. Went
there and was stonewalled, people saying that's what the computer did.
Original ticket guy claims he told us that the DFW flight was going. None of
us 3 people remember him saying that. No one offered to help get us on plane
to DFW. In meantime, my son had gate agent call his supervisor and was told
to let us on the plane. When I got back to gate I asked agent how many first
class seats were open. There were 5. My son said not to worry because the
supervisor had cleared it for us. We went to gate and agent again said it
would be a "major transaction".
We called customer service and got hold of local supervisor. By that time
the plane and gone. Someone that answered the supervisors phone said we
should have been let on the plane. The gate agent that denied us access had
"flew the coop" and no one knew where he was. The supervisor came to see us
and apologized and said he would look into compensation for us.
Went to lunch. Came back and noticed flight to DFW leaving at 12 noonish.
Asked if we could get on and were quickly reticketed. Got to DFW and went to
get on plane to Austin and were told to stand to one side. Not sure what was
going on but it seems that when we were reticketed in LV they had put us on
"standby" status for DFW to Austin. I think I remember the DFW agent saying
that our status had been changed after we left LV.
Now remember, originally we were scheduled for the very same Austin flight.
Our luggage was on that flight. We did get on the plane but it was close.
I have flown with AA for 40 years, lots of ff miles. I have never been
treated like this. We felt that we were baggage the way the people in LV
were regarding us. Be very careful if you go to LV on AA. BTW, I asked for a
lead agent at the ticketing desk and was told that no lead agent or
supervisor was available.
Steve Cain
"singlemalt" <jol...@myway.com> wrote in message
news:JbWdnaybrKIaG6bW...@earthlink.com...
Fly Guy
> I have flown with AA for 40 years, lots of ff miles. I have never
> been treated like this.
Are you a member of the Flyertalk.com community?
I suggest you register with that site and re-post your experience to the
AA forum there.
You're more likely to get a coherent explanation as to what happened to
you, and what your options were at the time.
wolf
Austin was cancelled, no advance notice, no notice at all. Even though
my wife and I are both "gold" they said they couldn't rebook us until
the same flight the next day. Pretty poor for a route they are big in.
On the way back we were rebooked from our original flight due to weather
and given new baggage tags. When we got back to LAX no baggage. We told
the baggage people that we hadn't seen the new tags put on the bags.
Unfortunately I hadn't saved the first tag numbers. Next day AA called
and asked for more info on the bags (the baggage person hadn't entered
what we had told them about the bags). I mentioned about the tags.
Still they didn't know where the bags were. The next day I called and
finally talked to someone who gave a damn. In a matter of minutes, she
was able to get the original numbers and call the baggage room at LAX
who said they had the bags (with the original tag numbers). They don't
do names, just tags. Their service delivered one bag and said they had
forgotten the second bag. It came a couple of hours later. We laughed a
lot.
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