Quintana Roo: My vote for #1
Some.User
I want to nominate Quintana Roo for #1 in customer service.
I had a problem with my wetsuit and returned it to them for warranty
repair. The turnaround was less than a week!!!!!!
THANKS QR!
Regards,
Carlos Torres de Navarra
Coral Gables, Florida
GRACEUSA!HQCORP!cto...@gracefl.attmail.com
Stephen Vanslyke
I think QR is great for customer service, I phoned them last night and
got lots of great advice on wetsuit care and lubrication (the subject
of many a triathalete's fantasy).
My vote would also go out to SpeedPlay. The guys working at their
booth during Wildflower replaced the screws in on my cleats and showed
me how to maintain my pedals. They gave me some reference sheets and
asked for feedback on their products. (I'll put this in a separate post)
Steve
(vans...@cpac.washington.edu)
Scott Hoeschen
I too have had good response from QR.
The problem is, I've needed it. The seams on my very expensive Hydro
suit started coming apart the first week I had it. I was told by the rep
at Wildflower that they all do that because the glue doesn't stick (seems
like something that should have checked before they made the suits).
I also have a problem with the suit wearing a hole in my neck. I have to
wear a rash guard if I'm swimming anything over 1/2 mile.
All in all, I'm impressed with the organization but not the product.
Scott
Dan Empfield
In article <4ovib1$18...@useneta1.news.prodigy.com>, LUU...@prodigy.com
(Scott Hoeschen) wrote:
<<The problem is, I've needed it. The seams on my very expensive Hydro
<<suit started coming apart the first week I had it. I was told by the rep
<<at Wildflower that they all do that because the glue doesn't stick (seems
<<like something that should have checked before they made the suits).
I'm sitting here wondering which dipstick rep at QR said such a thing,
when I realize I might have been the dipstick.
Hydrophobics are difficult to glue. During the two year warrantee period,
we'll get 6 back out of every 100, and that will be because of seam
separation. This is right in line with our overall return rate, which is
about 6% during the two year warrantee period. A good portion of the
suits come back simply because our warrantee is no-fault, so we get suits
back for all sorts of reasons. Hydros have a higher rate of seam
separation than our standard suits, and a lower rate of returns due to
tears in the rubber (the slick surface is also a durable one, and resists
tears and nicks).
A 3%/yr return rate for a no-fault warrantee is acceptable to us. Insofar
as the seams on the Hydro, they're all difficult to glue, but they don't
all separate. Even I'm not a large enough dipstick to say that, although
I certainly could have been misconstrued.
So far as the neck goes, we've had very good success with it this year,
with almost zero complaints. Assuming that your zipper flap is not
getting folded over before the swim, maybe there's something about your
particular suit, some wayward stitch or something, that's to blame. Since
we do, after all, have this no-fault warrantee, take advantage of it and
send the suit back for our inspection/replacement. That's what the
warrantee is there for.
QRman
kyle brandon
In article <QRman-04069...@qrman.cts.com>, QR...@cts.com says...
i have a general question regarding QR suits. i bought one this weekend
(very nice) but it says not to use any petroleum jel... what can
be used? what's recommended?
thanks much,
k.
--
The opinions expressed in this message are my own personal views
and do not reflect the official views of Microsoft Corporation.
BPSullivan
ky...@microsoft.com (kyle brandon) writes:
> i have a general question regarding QR suits. i bought >one this
weekend (very nice) but it says not to use any >petroleum jel... what can
be used? what's recommended?
Kyle, Use Pam, found at the grocery store. I recommend staying away from
the butter flavor, especially if you are in the ocean where sharks might
find you even tastier. Or you can spend more money and get silicon spray
at skin diver's shops.
Brian Sullivan
bpsul...@aol.com
Dan Empfield
In article <4phi8f$4...@news.microsoft.com>, ky...@microsoft.com (kyle
brandon) wrote:
> i have a general question regarding QR suits. i bought one this weekend
> (very nice) but it says not to use any petroleum jel... what can
> be used? what's recommended?
Using Vaseline does not void the warranty as such, however it makes it
impossible for us to perform certain kinds of warranty work. Sometimes we
get wetsuits in the mail, with which we are asked to perform warranty
work, which have Vaseline all over the surfact of the suit, usually with
sand attached to the Vaseline. Besides not being very much fun to work
on, no adhesives will stick to the rubber with Vaseline all over it. That
is what we don't want to have happen.
If you want to put a little on particularly sensitive areas, that's okay.
Also, there is a new product which we kind of like called BodyGlide, which
comes in a roll on and doesn't wander over the suit as much.
QRman
kyle brandon
In article <QRman-11069...@qrman1.cts.com>, QR...@cts.com says...
where can this BodyGlide be found? surf shop? we've got lots of
those in Seattle! anyway i'm mostly looking for something to make it
easier to get my feet out. i'm 5'7'' at 155lbs. i had to get a med
suit and the legs are a little long... so it's kind time consuming to
get my feet out.
Dan Empfield
In article <4pmqcc$e...@news.microsoft.com>, ky...@microsoft.com (kyle
brandon) wrote:
> where can this BodyGlide be found? surf shop? we've got lots of
> those in Seattle! anyway i'm mostly looking for something to make it
> easier to get my feet out. i'm 5'7'' at 155lbs. i had to get a med
> suit and the legs are a little long... so it's kind time consuming to
> get my feet out.
It's brand new. I don't know if we'll be carrying it or not. But I think
Sammammish Valley carries it currently. Look on our dealer list, we have
their phone and address.
www.webcom.com/rooworld/dealer_list.html
QRman
Ted2tri
on another matter--my butt,my kilo frame, and my wheels thank you for the
hutchinson 23's---i will sacrifice a bit of speed for the comfort and
stability of the ride as well as less flatting!--tom dougherty
dvm(ted2tri)
BPSullivan
On June 20 ted...@aol.com (tom dougherty) wrote:
>on another matter--my butt,my kilo frame, and my >wheels thank you for
the hutchinson 23's---i will >sacrifice a bit of speed for the comfort and
stability of >the ride as well as less flatting!
I couldn't agree more. At first I was going to get some narrower racing
rubber, but I like the comfort too much on the hutch 23s. I cheat a little
and put 110-115 psi in them instead of the recommended 100. So far no
flats. Anyone got a reason that I shouldn't do this? Seems like at some
point their will be a price to pay, but the tire appears to ride better at
the slightly higher pressure. At least for me and my 178 lbs.
Brian Sullivan
bpsul...@aol.com
Marshall Burchard
Guy I just bought a Kilo from told me to put 120 psi in the Hutchinson
tires. They haven't blown up in the two weeks I have had the bike --
should er the pressure from now on?