Opened My Waterrower today... Feeling Let Down
janekxxxnospamneverczekaj
for the footboard either even though the instructions clearly show one.
Even worse, I have two black plastic, what I imagine to be, footrests
but there appears no way to fit them onto the footboard so that they
will stay in place. I suspect that they could slide underneath the
footstrap, (already attached to the footboard contrary to the
instructions), but surely that would come loose in time, causing the
footrests to fall away, and be of no use?
I was so much looking forward to this and for weeks now I have been a
'mad person' telling everyone I know about my 'wonderful' Waterrower -
how wrong I was.
Jan.
janekxxxnospamneverczekaj wrote:
>
> Oh, and just checking the various bolts that I require it seems that I
> don't have the right bolts to put the WR together either anyhow, and
> parts of it are already assembled even though they are in the
> instruction booklet as needing assembly.
>
> I can't help wondering if I have got something that someone else has
> returned.
>
> The rear spacer seems a much lighter stain than the staining of the
> other components also. I was really expecting much higher quality than
> this, especially for over some £800.00
>
> Jan.
>
> janekxxxnospamneverczekaj wrote:
> >
> > Hi,
> >
> > After months of deciding do I go for a Waterrower, Concept II or ERG
> > whatever I ordered, as some of you recall, a Waterrower a few months
> > back. I ordered the Waterrower Club and it arrived about 6 - 8 weeks
> > ago.
> >
> > Due to pressure of work I haven't got round to opening the box until
> > tonight and, frankly, I got to say that I am quite disappointed. You
> > know, one of the reasons that I bought the WR is the supposed build
> > quality but, looking at my WR, I have to say that I feel let-down.
> >
> > The black stain on the rails seems more like black paint and there are
> > runs on the rails. It actually still feels tacky which is amazing
> > bearing in mind that it has been sitting in a box in my hallway for
> > around 6 weeks - I can't remember how long ago it arrived... There are
> > remnants of paper or cardboard attached to the rails in places which
> > gives the impression that it was packaged before the stain was dry. I've
> > tried removing them with a damp cloth but they seem ingrained into the
> > stain now.
> >
> > Add to that the stain on the footboard has a large almost circular mark
> > in the top left corner of about 3 inches diameter which is clearly where
> > the stain has been poorly applied. It is a splodge! I wouldn't mind so
> > much but it is where I am going to be looking at it directly each day
> > when I use the rower - it will be in my line of sight on every catch.
> >
> > So, I am very, very disappointed and let down by my Waterrower. I have
> > just put it together after weeks of waiting excitedly to do this and...
> > I just don't want to look at the darn thing. I daren't look any closer
> > at it for fear of finding something else wrong with it.
> >
> > A very disappointed Waterrower purchaser.
> >
> > Jan.
mir
plastic rectangle that's screwed to the footboard by first pushing down
the cleat-like object that secures the center of the footstrap (all but
the heel cups being pre-assembled to the footboard). The cleat thing is
spring-loaded, and you're pushing back projections under the black
rectangle which engage recesses on the inboard back side of the heel cups
to hold them in place. These are a little tricky to engage securely, so
once you release the cleat, you have to wiggle the heel cups a bit to be
sure they're engaged and won't slip.
Is it possible that you have the wrong instructions? This heel cup
installation is addressed in the instructions with my WR. Earlier
versions of the WR had a wooden bar across the bottom of the footboard for
a heel rest.
mir
In article <3A202109...@xxxnospameverntlworldxxx.com>,
janekxxxnospamneverczekaj says...
janekxxxnospamneverczekaj
with my Waterrower which, bearing in mind my other quality issues, does
not bode well. It's almost as if the WR I have has been put together
without any thought as the one that I have is definitely not a quality
product.
This may sound pathetic, but I am feeling really despondent at the
moment. Due to family reasons I mostly work from home and I had built
myself up that this 'quality' waterrower was going to be my quality
time/opportunity to exercise from home, etc.
I know that I am going to have to contact the WR manufacturer on Monday
and I hate doing this kind of thing in Britain as you never know what
attitude you are going to get when you complain about something. It's
hassle and stress that I can certainly do without at present.
Jan.
freakshow
bollocks thread...your story somewhat corroborates with my gripe about
"worlds best" boatbuilders
I would never use a water rower, much less consider buying one. I don't know
of any elite rowers who would either.
My suggestion? call them...demand a complete refund, then go buy yourself a
Concept 2 or a Row Perfect...the real, high quality, BEST ergs.
Stick with the industry standards rather than these "super amazing worlds
best" which no one ever uses.
I'm sure Nick will have some rant about waterrower...i wait in breathless
anticipation.
freak.
janekxxxnospamneverczekaj
<janeknospame...@xxxnospameverntlworldxxx.com> wrote in message
news:3A204117...@xxxnospameverntlworldxxx.com...
Jim Dwyer
They are reliable well made machines and the customer support is excellent!
"freakshow" <secur...@zdnetonebox.com> wrote in message
news:3a20...@turakina.six.asn.au...
Tim Granger
Jim Dwyer <jim....@sympatico.ca> wrote:
>I agree. Send it back before you put it together and get a Concept II.
>They are reliable well made machines and the customer support is excellent!
What do we have here - judge, jury and executioner?! All this critism
of bad customer support, and from the original post it looks like the
suppliers have yet to be contacted!
I'm not making any judgement about who is at fault, or whether anyone at
all is at fault, but surely a little more tolerance and patience would
be a good thing. Having made the decision to buy a waterrower, you're
now letting one problem put you against the whole company and everyone
to do with them? It's life! You will encounter setbacks in this, like
in any endevour that you put yourself through. It's how you deal with it
that counts, and writing a post heavy with destructive critism can't
be the way forward.
Tim
janekxxxnospamneverczekaj
All the research that I did, all the information that I received on here
pointed me towards the fact that I was buying a quality product. I was
paying over £800 to buy this quality product.
My 'despondency' has changed to anger this morning, not at your post,
but at the fact that someone packed and decided to ship the WR that I
now have to me. The marked footboard alone is something that I would not
send out to anyone and I do feel let down - especially after I had
corresponded via email and telephone with the WR company before
purchasing.
Yes, you are right that maybe I am jumping the gun as I have not
contacted them yet. I will do so tomorrow. However, I posted here as,
when I made initial enquiries about buying a ERG, I had a WR sales guy
contact me though postings on this NG, even offering to come round to my
hosue to set-up the WR if I purchased one - and he lived in Australia I
believe.
I had perhaps hoped that I would wake up this morning and find a post
along the lines:
Hey Jan, Sorry to hear about your misfortune. Something must have gone
amiss and we're terribly sorry about it. We'll get this sorted straight
away!" At which point I would have been posting here what a wonderful
company WR are.
What concerns me is that I live in Britain and customer service in
Britain is generally lousy. I am not saying that the WR customer service
is lousy. When I contact them tomorrow morning they may be absolutely
brilliant and agree to exchange my WR straight away. If so, I will
certainly post here on the results. But I always have a niggling doubt
at the back of my mind that, when you purchase goods in the UK, you can
often get second rate customer service in Britain and I am aware of too
many stories where, once consuumers have handed over the cash, the
supplier is no longer interested.
Hopefully the WR company are not one of these.
Jan.
Tim Granger wrote:
>
> In article <EyZT5.9353$2A2.5...@news20.bellglobal.com>,
> Jim Dwyer <jim....@sympatico.ca> wrote:
> >I agree. Send it back before you put it together and get a Concept II.
> >They are reliable well made machines and the customer support is excellent!
>
Simon2
thing it is time to change your job and devote more of your life to rowing.
Maybe Waterrower have a customer support position that would suit you.
Martin.
janekxxxnospamneverczekaj
<janeknospame...@xxxnospameverntlworldxxx.com> wrote in article
<3A201B81...@xxxnospameverntlworldxxx.com>...
janekxxxnospamneverczekaj
admittedly. Hence my investment in an ERG. Apart from pressures of work,
family illness has taken the stuffing out of me over the past few years
and I've just got fed up with having to battle all the time. It does
take it out of you no matter how optimistic you try to be.
I like the WR, I look the look of it (not the one that I have but the WR
generally), I like the wooden built and the, what I think, is a clever
look at re-designing something.
I am just disappointed with what I got and, yes, maybe I am overtly
over-sensitive about this. I just wanted the darn thing to be as good as
I was told it would be.
Jan.
Nick Suess
specifically referred to here, I will enter the fray.
Two characteristics of janeknospam became abundantly clear in our earlier
correspondence. The first is that he does not read plain English messages
very carefully, the second is that he is extremely ready to throw around
highly pointed accusations without first making sure of his facts.
In relation to the first, he now says "he lived in Australia, I believe".
Yes, my address in Australia on the correspondence of the time would appear
to substantiate that amazing piece of forensic deduction. He previously
wrote as an accusatorial point something like "I reckon he must be on
commission from WaterRower!" after I had already several times used my
signature which said "distributor for WaterRower".
Which leads to the second point, and he is still using as an accusation the
fact that I offered to help him set up the machine. I made it clear that I
was at that time about to board a plane for London, and said that if he was
in or not too far from the London area, I'd gladly accept his order and take
the time during my visit to collect a machine from the factory, come out and
deliver it, and personally set it up for him. I'm sorry to have tried to be
so helpful. Sadly it seems no amount of customer care will satisfy this
aggressive and ignorant punk. At that time he openly accused WaterRower of
ripping off the British public, but nevertheless went ahead and bought from
them, only to go into this tirade of vitriolic public abuse before making
any attempt to contact their customer support people and sort out his
problem sensibly and amicably.
The one piece of substance in this is that he clearly has received a
WaterRower that is the latest version, with the new flexi-foot design, which
is a substantial improvement on the old wooden heel bar system. I recall
from my recent visit to the WaterRower factory that the instruction leaflet
enclosed with these machines refers to the old system, but a single page
insert has been printed to show the upgrade to the new system. These inserts
were folded into all the leaflets, and my guess is that our mate somehow
managed to discard or mislay this, and as a result of his own carelessness
is now sending shit flying in all directions.
As for comparisons between WaterRower, RowPerfect and Concept 2, I don't
intend to travel that road again, but I have never denigrated the other two,
and Cas and A3aan will know that I have also been very supportive of
RowPerfect.
Nick Suess
Scull Success Australasia
Distributor for WaterRower
PO Box 126, Bayswater, WA 6933,
AUSTRALIA
Phone: +61 (0)8 9271 0466
Fax: + 61 (0)8 9271 0455
Website: www.scull.com.au
E-mail: suc...@scull.com.au
"janekxxxnospamneverczekaj"
<janeknospame...@xxxnospameverntlworldxxx.com> wrote in message
news:3A2108C0...@xxxnospameverntlworldxxx.com...
Hi,
Jan.
> >I agree. Send it back before you put it together and get a Concept II.
> >They are reliable well made machines and the customer support is
excellent!
>
freakshow
this turn of events.
I must say you haven't disappointed.
You've failed to address any of the quality issues regarding water rower in
this particular individuals purchase....
If you sold me a product of a supposed 'quality' and I received it in the
condition that Jan (male or female? could you clarify Jan?) describes and
you started calling me an "agressive and ignorant punk" I would make it my
business to deliver you my own 'customer service' of 6'7" and 100kgs worth
of fist right through your arrogant face.
I still read that punk line and I almost boil with rage!!!
I continue here:
>At that time he openly accused WaterRower of
>ripping off the British public, but nevertheless went ahead and >bought
from
>them, only to go into this tirade of vitriolic public abuse before making
>any attempt to contact their customer support people and sort out >his
>problem sensibly and amicably.
Well, gee, he was dumb enough to give their, IMO crap product the benefit of
the doubt and buy it!!!...
So you just verbally abuse a disgruntled customer.
That's priceless.
And yet you still continue!!!
"The one piece of substance in this is that he clearly has received a
WaterRower that is the latest version, with the new flexi-foot design, which
is a substantial improvement on the old wooden heel bar system.
Any improvement to any part of that piece of shit would be an improvement,
Nick.
" I recall
from my recent visit to the WaterRower factory that the instruction leaflet
enclosed with these machines refers to the old system, but a single page
insert has been printed to show the upgrade to the new system. These inserts
were folded into all the leaflets, and my guess is that our mate somehow
managed to discard or mislay this, and as a result of his own carelessness
is now sending shit flying in all directions"
Not only do you shamelessly start promoting waterrower, but you again say
that the manufacturing faults are now your CUSTOMERS fault, and it's
potential mis-assembly is due to your customers ignorance, rather than the
not-so-off chance that maybe the factory didnt insert the right sheet.
I'm sorry to swear so strongly, but that is a fucking disgrace.
If I ever hear of someone considering purchase of products from you Nick, i
will strongly consider showing them this series of posts
and dissuading them
I also intend to e-mail this thread to Water-Rower HO. Let's see what they
have to say about how you represent their products.
I'm sure public insult of customers receiving faulty gear will *really* put
you in their good books.
Now, our friend Jan may be an ignorant retard for all you know. But clearly
he/she believes they have received an inferior product which you shamelessly
and rather annoyingly promote here. (blah blah i make a living offering
alternatives blah blah...not for long if you keep this attitude up mate)
Now, in my book...your customer is king.
Evidently, you think that they are just ignorant idiots who can neither
follow instructions or are just blind to the obviously perfect machine they
bought.
You know, Microsoft hires old folk to 'test drive' their products to see if
their product is truly user friendly and easy to operate, or learn how to
operate in a short time.
By that standard, you would probably shoot your test drivers, claiming that
if your 'superior' product isnt right in their books...it must be their
fault.
I sincerely hope Scull Success isn't a full time business from which you
hope to garner either marketshare or profit from, because if you treat your
customers or individuals who buy products from your recommendation and then
insult THEM when they have issues on its delivery....I feel your time in the
business will be short.
You lost at least one potential customer in me today.
I'm sure you wont be upset about that though.
Jan, when you do complain to WR, I hope they deal with your probelms more
politely and helpfully than Nick has...perhaps it will also teach you a
lesson to buy the recognised standard, even if it is a little more, or
doesn't look as pretty and revolutionary.
If they don't help you out like that...well....cross that bridge when you
come to it.
I don't think I can adequately express here the anger I feel towards the
contempt you have for someone with issues with a product you represent and
recommend.
You can feel free to ignore this post....but your lousy service and attitude
will catch up with your business one day.
Congratulations on adding your name to the list of fellows I regard as being
as professionaly competent and courteous as a dead, rotting horse, such as
Stewart Derwin of Ausrowtec or HansPeter Madritsch of Euro/WM fame.
Sincerely
The Freak.
Nick Suess <ni...@scull.com.au> wrote in message
news:3a21bf6b$0$18...@motown.iinet.net.au...
Nick Suess
Thanks for your comments.
Lousy service and attitude are not terminology that I am accustomed to
seeing used in relation to the way I do business, and there might be others
on rsr ready to spring to my defence on this one.
I have worked hard over the last year to promote WaterRower, which I believe
to be a good product, but which it is clear you dislike, describing it as
"crap", and that is your prerogative so to do. My problem with Janek is that
despite all my earlier efforts to give him advice that was informative and
accurate about the product I represent, and in no way detracted from those I
don't represent, all he ever did was respond with abuse and accusations of
rip-offs, and when I offered to spend half a day of my visit to London
personally delivering it and setting it up for him, the abuse simply became
worse.
Yes, he spent his money with WaterRower, and now he seems hell-bent on
publicly rubbishing the product and demanding his money back before he has
even got it out of its box and assembled, all before he has attempted to
contact their customer service department. Is the customer always king? He
starts out that way, and complaints directed to the manufacturer should be
handled swiftly, courteously and efficiently. No argument there. But this
guy has set out to make such potentially damaging accusations, quite
possibly unfounded ones, and to make them publicly prior to any attempt to
check his facts. If he had deliberately set out to maximise the damage to
the product's image, his choice of tactics would be a damn good one.
I don't work for WaterRower. I am a distributor. If there really is a
quality control problem at WR, then I certainly take it seriously, even
though it is not directly within my power as a distributor to do anything
about it other than inform WR and demand that they raise their standards.
And it would be fair game for this to be placed in the public domain if
WaterRower's response and remedial actions proved to be unsatisfactory. But
I don't see that any quality control issue has yet been raised. This appears
to simply be a rubbishing exercise from someone who has already firmly
established his credentials as a malcontent. I notice that he is also
rubbishing customer service in all aspects of life throughout the entire UK,
and doesn't seem too happy with the universe in general.
Would you consider his style aggressive? If it isn't, I wonder what is.
Might you possibly consider that publicly rubbishing a product while still
in ignorance of how it actually fits together is in fact ignorant?
As for my third word, well you will all realise that it is of course a typo.
I meant to allude to the puckish nature of his exuberantly youthful
criticism. Sorry about that.
I am known for my readiness to speak my mind, especially in a forum such as
rsr where I hope we can step outside the strict formality of business
communication. Most folk seem to appreciate that quality in me. That's how I
am, and I am happy to be so, even though I do run the risk of it
occasionally getting me into scrapes. So I am now to be considered as akin
to Stewart Derwin and HansPeter Madritsch. Well, I really have made it to
the big time in Australian Rowing!
And, Freak, as for your delivery of 6'7" and 100kgs worth of fist right
through my 5'9" and 75kg worth of 50-something year old and arguably
arrogant face, well I'll gladly invite you to do so at the Nationals in
Queensland next April, as it would surely improve my looks and altogether
enhance my chances with the sheilahs. But on second thoughts I'd far rather
you simply joined me for a beer and a talk about rowing.
Nick Suess
Scull Success Australasia
PO Box 126, Bayswater, WA 6933,
AUSTRALIA
Phone: +61 (0)8 9271 0466
Fax: + 61 (0)8 9271 0455
Website: www.scull.com.au
E-mail: suc...@scull.com.au
.
"freakshow" <secur...@zdnetonebox.com> wrote in message
news:3a21...@turakina.six.asn.au...
Adriaan Koster
(nice things)
Goody! Another fun-filled winter of training commences!
Janek and mr. Freakshow, thanks for the show. I hope you
are as aggressive in your strokes as you are in your
postings. Maybe you should practice a little more on your
happy-thoughts though.
Remember, think happy-happy-thoughts (-:
Shalom,
A3aan.
nan...@nwlink.com
having lurked, i just feel the urge to weigh in as well.
I own a service business. Sometimes my cutomers are not happy. When they
tell me this, I can jump in (or the people who work for me can jump in as
they are empowered to do so) to fix or change the situation. If I am not
told of the problem, and not afforded tha opportunity to fix it, shame on my
customer, not me.
Nick has taken the road of anyone in an honorable business, namely to
listen, and be willing to help out and respond. Jan-whoever has taken the
low road, to malign and complain BEFORE giving anyone an opportunity to
assist him/her. Shame on Jan-whoever-they-are...
I am sorry service in britain sucks, and it may be getting worse here in the
states, but i have learned that a complaint well placed and honestly
rendered has never failed to get me some satisfaction.
Nick, be glad you didn't help this lout...
dan
Nick Suess wrote in message <3a221966$0$18...@motown.iinet.net.au>...
Robert Rockwell
5.
Jan,
I understand your frustration, but maybe you could have given WR customer
service a chance before trashing their product so many times on such a kinder,
gentler forum such as rsr. They might surprise you.
--Bob
Tim Wise
it
would be you better off contacting WaterRower directly and inform them of
your
dissatisfaction with the product they supplied you.
It is a little unrealistic to post to a newsgroup and expect the news to
filter
back to them. They are quite possibly unaware of the problems you have
experienced.
I would suggest also if you have spent 800 pounds (that's probably around
$2400AUS)
on any product that you don't leave it lying in the hallway but open on
delivery to check that
you received what you ordered and that it is in good condition.
Many companies have problems with their products be they Boeing or the
corner store,
if you are unhappy with their product do yourself (and them) a favour and
let them know
and give them a chance to fix it.
So far the your postings have results in abuse and probably a first in rsr,
threats
of physical violence. And you are still no closer to having your WaterRower.
I make this post not to rebuke you but to suggest where to direct your
energies
to get this matter resolved to your satisfaction.
For the record :
I don't own a WaterRower.
I have purchased equipment from Nick Suess and had great service.
I have purchased equipment on several occasions that didn't live
up to expectations for various reasons.
Tim Wise
janekxxxnospamneverczekaj wrote in message
<3A21302C...@xxxnospameverntlworldxxx.com>...
Adriaan Koster
> That was excellent stuff, Nick. You get my vote to be Mr. Miyugi in Karate Kid
> 5.
That' s MIYAGI, and pronounce the ' G' as in ' Shaggy' .
Great reference though, I can picture it now...
A3aan.
Robert Rockwell
for my spelling reference.
stupid website...
now back to fighting crane stance...
--Bob
Adriaan Koster wrote:
> Robert Rockwell wrote:
>
> > That was excellent stuff, Nick. You get my vote to be Mr. Miyugi in Karate Kid
> > 5.
>