I'll never buy a Morrow again
Christopher Dunn
Morrow claims that they stand behind their snowboards, but forget about
it if the board is more than twelve months old.
I don't get the chance to snowboard more than 5 or 6 times a year, but
I love the sport, and two seasons ago I spent nearly $400 on a Morrow
deck hoping that it would last me for several seasons given that I
would not be pounding the hell out of it. Well, it turns out my board
was defective, but the defect didn't manifest during the 1-year
warranty period. After only 12 uses, it fell apart between trips this
past season just sitting in my garage!
I sent it back to Morrow, but they refuse to replace it, claiming it is
too old. I guess they don't expect their boards to last very long, and
with that message, they will not get another penny of mine. I need a
board that is going to last for a reasonable number of uses and whose
manufacturer guarantees the quality of its product.
-- C Dunn
P.S. - I'm looking for new board (obviously). Any recommendations?
Notaname
In <4mo8dn$g...@dfw-ixnews7.ix.netcom.com>
cd...@ix.netcom.com(Christopher Dunn ) writes:
>
>Morrow claims that they stand behind their snowboards, but forget
about it if the board is more than twelve months old.
Try a Burton Air. Nothing fancy, but quite beefy. That's why so many
shops use them as rentals. This is a good time of year to check the
shops, as they often sell them off at the end of the season. I got mine
from a shop for 275$ with Torque bindings. It's pretty stiff, so if you
do much pipe riding it may not be a great choice. Good luck.
Clinical Audit Department
In article <4mo8dn$g...@dfw-ixnews7.ix.netcom.com>, cd...@ix.netcom.com
writes
>Morrow claims that they stand behind their snowboards, but forget about
>it if the board is more than twelve months old.
>
>I love the sport, and two seasons ago I spent nearly $400 on a Morrow
>deck hoping that it would last me for several seasons given that I
>would not be pounding the hell out of it. Well, it turns out my board
>was defective, but the defect didn't manifest during the 1-year
>warranty period. After only 12 uses, it fell apart between trips this
>past season just sitting in my garage!
>
>I sent it back to Morrow, but they refuse to replace it, claiming it is
>too old. I guess they don't expect their boards to last very long, and
>with that message, they will not get another penny of mine. I need a
>board that is going to last for a reasonable number of uses and whose
>manufacturer guarantees the quality of its product.
>
>-- C Dunn
>
Better buy Burton
he...@penny.net
I own an Avalanch Damian Sanders Pro. THE best board, I've ever ridden,
or owned. AND Avalanch has a lifetime guarentee, that's standing behind
thier product. And If you don't know who Damian is ya better check your
history!!!!
Heitz.
Crispin Cowan
In article <4mo8dn$g...@dfw-ixnews7.ix.netcom.com>,
Christopher Dunn <cd...@ix.netcom.com> wrote:
>Morrow claims that they stand behind their snowboards, but forget about
>it if the board is more than twelve months old.
>P.S. - I'm looking for new board (obviously). Any recommendations?
Burton gave me warranty replacement on a binding that broke 3 years
after I bought it, 2 years after the warranty had expired. Draw your
own conclusions :-)
Crispin
-----
Crispin Cowan, Professor of Computer Science
Oregon Graduate Institute | Electronically:
Department of Computer Science | analog: 503-690-1265
PO Box 91000 | digital: cri...@cse.ogi.edu
Portland, OR 97291-1000 | URL: http://www.cse.ogi.edu/~crispin/
Boycott Olympic, USSA, and FIS Snowboarding
and RIDE Snowboards
Lucien Joppe
Hi,
Burton did the same with my old M6 bindings and with the bindings
of a friend of mine.
So, the warranty is good......
BUT WY DO ALL THE BURTON BINDINGS BREAK AFTER 3 YEARS
(I bought a Rad Air Tanker 172 and a Rad Air Reto Lam 156 last month)
Good luck
Lucien
slinkster
>>Morrow claims that they stand behind their snowboards, but forget
>about it if the board is more than twelve months old.
Buy a Burton. They make any kind of board you could possibly want (within
reason), and they have one of the best customer service departments I've
ever heard of. And their boards are tough to begin with.
--mark
Adam Robb
I AGREE WITH OTHERS BUY A BURTON AIR 6.1 THIS IS WHAT I AM PLANNING ON
BUYING. IT HAS GREAT FLEX FOR THE PIPE AND ENOUGHT STIFFNESS FOR SOME
HARSH FREE RIDNG. I DON'T THINK THEY ARE MAKING THEM ANYMORE BUT IF YOU
ARE REALLY INTERESTED LEAVE A MESSAGE AT ONE OF MY POSTS
((ROBB))
Chris Blain
On Thu, 9 May 1996, Lucien Joppe wrote:
> BUT WY DO ALL THE BURTON BINDINGS BREAK AFTER 3 YEARS
>
I have an ancient Burton Safari (88 or 89?). One of the four
vertical supports for the rear binding broke a long time ago (probably
about three years after I got it, come to think...) and I planned on using
it until it fully broke (didn't affect binding flex too much). Well, I'm
still using the 'ol thing and it hasn't broken through yet. I was, and
still am, impressed with the company's products.
-Chris
*
* * Chris Blain (chr...@bdel.com)
* C * Black Diamond Equipment Ltd.
* * 2084 East 3900 South, SLC, UT 84124 phone: 801-278-5552
*
DISCLAIMER: Unless otherwise indicated, this correspondence is personal
opinion and NOT an official statement of Black Diamond Equipment Ltd.
Oren Jacob
I purchased a set of Morrow M3 bindings and the aluminum base plate
that they came with fatigue damaged itself to death before the end
of the second season. The metal webbing between bolt holes eroded
completely through from the weight shifting that I was doing while
riding as well as the repeated application of torque due to adjusting
stances. I think that their stuff is shit. "Aircraft grade aluminum"?
What the hell does that mean? Design your stuff so that under normal
wear and tear is doesn't fall completely apart in less than two years
or go out of business, I say.
I've had good experieneces with Burton and Rossignol's warranty repair
history is, well, phenomenal in my experience. They replaced a board that
diodn't even have a manufacturing defect. It was run over by a 18 wheeler
on highway 80 more than 1 year after I purchased it and, with no questions
asked, sent a brand new board (this years model!) in less than 5 working
days!!! That's right, the same work week. I was up and running again
the next weekend. Buy Rossi. Buy Burton. Morrow is trash.
oreo
Chuong Nguyen
Yeah, Burton's not bad.
=)
Christopher Dunn
Thanks, Heitz. I'll check out Avalanche. (no "e" on the end?)
-- CD
Christopher Dunn
In <4mqqah$f...@reuter.cse.ogi.edu> cri...@helix.cse.ogi.edu (Crispin
Cowan) writes:
>
>Burton gave me warranty replacement on a binding that broke 3 years
>after I bought it, 2 years after the warranty had expired. Draw your
>own conclusions :-)
>
I like the sound of that. I've heard similar accounts of Burton's
quality. Thanks, Crispin.
-- CD
Christopher Dunn
In <3190AD...@smtplink.coh.org> Giselle Tan <gt...@smtplink.coh.org>
writes:
>Christopher Dunn wrote:
>>
>> Morrow claims that they stand behind their snowboards, but forget
>>
>> After only 12 uses, it fell apart between trips...
>>
>> I sent it back to Morrow, but they refuse to replace it, claiming it
>> is too old. I guess they don't expect their boards to last very
>> long, and with that message, they will not get another penny of
>> mine. I need a board that is going to last for a reasonable number
>> of uses and whose manufacturer guarantees the quality of its
>Hi Christopher,
>
>That's a tragedy about your deck but I think that your last comment
>about Morrow is true...they dont expect it to last because their core
>isnt wood. When I was going to buy my first board, the universal
>advice was to get a wood core board for durability. The foam cores
>are lighter but tend to disintegrate over time. In the end I bought a
>Gnu dukester. Rode it 15x this year and plan to do the same next
>year.
>
>GJ
>By the way Gnu has an excellent warranty program. I sent my board
>back to them because a guy smashed into me and his edge gouged my
>sidewall, letting moisture into the core. They fixed it up no
>problem.
Hi Giselle,
Thanks for the recommendation. I'm anxious to get some $$$ together so
I can get out to the shops (SF Bay Area) during the off-season.
Meanwhile, I'm going to check out Gnu and several other brands that
have been recommended to me.
-- CD
Tyler Bogues
Go for GNU of-------or Lib Tech, Ya gotta pay to get the better board.
--
Tyler Bogues -- cy...@freenet.carleton.ca
PO Box 53 RR2
Kinburn .Ont
Koa 2ho
Neal Champion
Roll up roll up to the Burton appreciation society.
Champ (member)
------------------------------------
Kawasaki ZZR1100
Marin Rocky Ridge
Burton Air 6.6
Jackson Soloist
...but surely I'm more than a list of consumer durables!
michel moriniaux
cd...@ix.netcom.com (Christopher Dunn ) writes:
|> Morrow claims that they stand behind their snowboards, but forget about
|> P.S. - I'm looking for new board (obviously). Any recommendations?
Go for Burton, they have replaced every single piece of equipment I've
broken in the past years!
--
*--------------------------------------------------------------------------*
| @..@ Michel Moriniaux e_mail: mori...@epita.edu |
| (\--/) EPITA French Computer Science School |
| (.>__<.) "Forgive them Jah, they don't know what they're doing |
| ^^^ ^^^ They blame the Rastaman" Aswad. "Live & Direct" |
*----------Mitchouille-la-grenouille---------------------------------------*
obi wan kenobi
Why doesn't anyone here understand that when they say a year, they mean
it. My friend or myself have dealt with Burton, Morrow, Rossi and Flite
in the past few years. I have broken every deck I have (less race
boards) in the last 4 years. Burton is great, but when I broke a board
less than a year after the warrany ran out, they would only sell me a
replacement for like $200. Still good. My friend broke a morrow, and
before his warranty ran out, called them to tell them the problem. Then
he rode it the rest of the season (putting it out of warranty) and sent
it back. He got the next years, and after he told them that the
bindings he had didn't fit (new hjole pattern), they sent him new
bindings.
I would suggest writing a fairly nasty letter to the warranty
department. That worked wonders for me.
--obi wan
ps The companies do need to make money. This is not accomplished by
giving away boards.
pps does anyone know if Burton is out of last years Custom 59s? I will
be sending mine back shortly, and would like to know if I'll be getting
next years.
SCN User
YES! I've been riding a Burton Air 6.1 for three seasons now. Great all
around board. I wouldn't trade it for anything.
Greg.
Jack Michaud
In article <4n0f49$7...@lace.colorado.edu> obi wan kenobi <put...@rtt.colorado.edu> writes:
>Why doesn't anyone here understand that when they say a year, they mean
>it. My friend or myself have dealt with Burton, Morrow, Rossi and Flite
>in the past few years. I have broken every deck I have (less race
>boards) in the last 4 years. Burton is great, but when I broke a board
>less than a year after the warrany ran out, they would only sell me a
>replacement for like $200.
This is probably because you told them the truth about what you did to
your board, which is the right thing to do. There is no way any company
would replace a board that got ran over by an 18 wheeler if they in fact
knew that's what happened. Burton's warrantee statement explicitly says
that they're not responsible for owner abuse of the board. I've known
Burton to go beyond the 1 year thing if a board simply konks out, but
people, if you trash your board, don't come crying when you get a big fat
"sorry" from the board company!
-Jack
gmic...@hopper.unh.edu
UNH Engineering '96
http://pubpages.unh.edu/~gmichaud
**Boycott RIDE, Free Leonard Peltier,
Nuke the gay unborn whales for Jesus.
Bosse
In article <4mo8dn$g...@dfw-ixnews7.ix.netcom.com>,
cd...@ix.netcom.com(Christopher Dunn ) wrote:
A lot, and then:
>
> -- C Dunn
>
> P.S. - I'm looking for new board (obviously). Any recommendations?
There's a relative new swedish brand (about 3 years old) called Train.
I've riding a train board for 2 yrs and I'm most happy about it. Before
this board I've had top models from Sims, Burton, Lamar + a few more small
brands.
The train I'm riding now is the best so far (Train Amtrain, 156cm).
It wont get you bankrupt like buying a Burton for plenty of $$$.
Choose wisely.
Jigen99
Christopher Dunn wrote:
>
> Morrow claims that they stand behind their snowboards, but forget about
> it if the board is more than twelve months old.
>
> I love the sport, and two seasons ago I spent nearly $400 on a Morrow
> deck hoping that it would last me for several seasons given that I
> would not be pounding the hell out of it. Well, it turns out my board
> was defective, but the defect didn't manifest during the 1-year
> warranty period. After only 12 uses, it fell apart between trips this
> past season just sitting in my garage!
>
> too old. I guess they don't expect their boards to last very long, and
> with that message, they will not get another penny of mine. I need a
> board that is going to last for a reasonable number of uses and whose
> manufacturer guarantees the quality of its product.
>
>
> P.S. - I'm looking for new board (obviously). Any recommendations?Go to the store where you bought the thing, and ask them to help you out.
It's not your job to deal with Morrow. If you did not hit rocks or drop
the board out of a 10 story window and it fell apart, the store where you
bought the board should replace it for you and then deal with Morrow
themselves. It's not that big of a deal to replace a board, and if your
store stands behind you and Moroow wants to keep their accounts, they'll
do it for you. I run a shop, and if I don't see any outward signs of
rider abuse when a board is returned, I'll take it back and get it
repaired or replaced. If you have any questions, you can email me.
Michael Kelly Larsen
SCN User (bu...@scn.org) said something to the effect of:
: >I AGREE WITH OTHERS BUY A BURTON AIR 6.1 THIS IS WHAT I AM PLANNING ON
: >BUYING. IT HAS GREAT FLEX FOR THE PIPE AND ENOUGHT STIFFNESS FOR SOME
: >HARSH FREE RIDNG. I DON'T THINK THEY ARE MAKING THEM ANYMORE BUT IF YOU
: >ARE REALLY INTERESTED LEAVE A MESSAGE AT ONE OF MY POSTS
: >
: >((ROBB))
: >
: >
: YES! I've been riding a Burton Air 6.1 for three seasons now. Great all
: around board. I wouldn't trade it for anything.
: Greg.
I said the same thing until this last week. Traded w/ a friend of mine who's
considerably smaller than I am; a Burton Air 6.1 for a Burton Air 6.6.
I hate to break the news to the guy, but he's *not* getting the 6.6 back *B^).
I'd have to agree, though, that the Air 6.1 is the most bullet proof board
I've yet to set my feet upon. At 6'2" & 220#, though, the extra 5cm will
help immensely incertain situations.
In short, both of these boards are beauties, and if you have them, they are
worth holding on to.
-- Varelse
--
Michael Kelly Larsen Cisco Systems, Core Products Business Unit
Software Engineer 170 W. Tasman Drive, San Jose, CA 95134
Email: mla...@cisco.com Voice: (408) 526-4684 FAX: (408) 526-8282
http://www.cyberboarder.com/~mlarsen/
http://wwwin-eng.cisco.com/People/mlarsen/mlarsen.html
--------------------------------------------------------------------
"Live to ride. Ride for life. Pray for snow!" - Snowboarder's Mantra
"Read - Understand - Apply - Persist - Achieve" - Stuart McRobert
slinkster
In article <mg23750-12...@dialup102-6-4.swipnet.se>,
Bosse <mg2...@gaia.swipnet.se> wrote:
>The train I'm riding now is the best so far (Train Amtrain, 156cm).
>It wont get you bankrupt like buying a Burton for plenty of $$$.
Noticing that the poster's email address is in Sweden, perhaps we should
keep in mind that while Burtons are extremely expensive in Europe (kind of
like Nideckers in the US), Burtons are not overpriced in the US.
--mark
Christopher Dunn
In <3196C0...@tribeca.ios.com> Jigen99 <jig...@tribeca.ios.com>
writes:
>Go to the store where you bought the thing, and ask them to help you
>out. It's not your job to deal with Morrow. If you did not hit rocks
>or drop the board out of a 10 story window and it fell apart, the
>store where you bought the board should replace it for you and then
>deal with Morrow themselves. It's not that big of a deal to replace a
>board, and if your store stands behind you and Moroow wants to keep
>their accounts, they'll do it for you. I run a shop, and if I don't
>see any outward signs of rider abuse when a board is returned, I'll
>take it back and get it repaired or replaced. If you have any
>questions, you can email me.
Thanks, J. As a matter of fact I did try dealing with the shop first
(Any Mountain, Redwood City, CA), and they basically refused to help me
beyond giving me Morrow's customer service number. It was only then
that I went to a different shop (Windsurf Bicycle Whse., SSF, CA),
where someone was helpful enough to send the board back to Morrow for
me. Morrow flatly denied me a replacement. (They read my letter of
explanation before dismissing my case, but what they never did was look
at the defect and explain how the damage might have been prevented. It
seems clear to me that if they don't assume responsibility for the
defect, then I must have been mistreating the board somehow in order
for it to fall apart, but they haven't even addressed that.)
Consequently, when I do buy a new board, I will definitely not be
shopping for it at Any Mountain. Where is the shop that you run? SF
Bay Area??
-- CD
John Tarng
marh...@ix.netcom.com(Notaname) writes:
>In <4mo8dn$g...@dfw-ixnews7.ix.netcom.com>
>cd...@ix.netcom.com(Christopher Dunn ) writes:
>>
>>Morrow claims that they stand behind their snowboards, but forget
>about it if the board is more than twelve months old.
>>P.S. - I'm looking for new board (obviously). Any recommendations?
>Try a Burton Air. Nothing fancy, but quite beefy. That's why so many
>shops use them as rentals. This is a good time of year to check the
>shops, as they often sell them off at the end of the season. I got mine
>from a shop for 275$ with Torque bindings. It's pretty stiff, so if you
>do much pipe riding it may not be a great choice. Good luck.
Try Option. I ride the Free Series 153. It's a sweet board. Option also
has a Pipe series if pipe riding is your inclination. My buddy is an Option
rep and he said that they only had ONE return (all North America) during this
season (or was it last season). Sounds like a ridiculously low number but
I'm sure that my friend wasn't shitting me.
I'm also impressed with Gnu/Lib Tech. The Matt Cummins and the Emma Peel
are great boards.
Alan Lo
>it if the board is more than twelve months old.
>
>I love the sport, and two seasons ago I spent nearly $400 on a Morrow
>deck hoping that it would last me for several seasons given that I
>would not be pounding the hell out of it. Well, it turns out my board
>was defective, but the defect didn't manifest during the 1-year
>warranty period. After only 12 uses, it fell apart between trips this
>past season just sitting in my garage!
>
>I sent it back to Morrow, but they refuse to replace it, claiming it is
>too old. I guess they don't expect their boards to last very long, and
>with that message, they will not get another penny of mine. I need a
>board that is going to last for a reasonable number of uses and whose
>manufacturer guarantees the quality of its product.
>
>-- C Dunn
>
I've been quietly reading this thread, since I cracked my Morrow
Slick 57 and had it sent back through a dealer. The damage was
a blown sidewall, both toe and heel side. The mounting plate
basically pull off the deck. I have heard from others, including
a snowboarding instructor, that this was a defect in the early slicks.
Although mine was a 94/95 (about 1-1/2 old at the time) they
replaced it with a new 96/97 slick 58 even though it was technically
out of warrenty.
Can you elaborate more on the damage on your Morrow? Was it a Slick?
I guess YMMV.
Alan
--
Alan Lo
University of CO at Boulder l...@rastro.colorado.edu
Boulder, CO 80309-0215 http://ucsub.colorado.edu/~loa/Home.html
Leonard Teo
Christopher Dunn wrote:
>
> P.S. - I'm looking for new board (obviously). Any recommendations?
I've got a Burton Twin 58 that's lasted about two seasons of reasonable
riding.
I'm really impressed cuz the thang still has heaps of camber and rides
beaut.
Yeah, I'm going with the 'buy a Burton' recommendation.
Len
Christopher Dunn
In <4naih0$j...@lace.colorado.edu> l...@rastro.Colorado.EDU (Alan Lo)
writes:
>I've been quietly reading this thread, since I cracked my Morrow
>Slick 57 and had it sent back through a dealer. The damage was
>a blown sidewall, both toe and heel side. The mounting plate
>basically pull off the deck. I have heard from others, including
>a snowboarding instructor, that this was a defect in the early slicks.
>Although mine was a 94/95 (about 1-1/2 old at the time) they
>replaced it with a new 96/97 slick 58 even though it was technically
>out of warrenty.
>
>Can you elaborate more on the damage on your Morrow? Was it a Slick?
>I guess YMMV.
>
>Alan
>
Hi Alan,
The Morrow was not a Slick, and basically, the top surface of the deck
just separated from the core.
Thanks for the information, though. (YMMV?)
-- CD
Ian Sadkovich
> >Morrow claims that they stand behind their snowboards, but forget about
> >it if the board is more than twelve months old.
> >
>
> I've been quietly reading this thread, since I cracked my Morrow
> Slick 57 and had it sent back through a dealer. The damage was
> a blown sidewall, both toe and heel side. The mounting plate
> basically pull off the deck. I have heard from others, including
> a snowboarding instructor, that this was a defect in the early slicks.
> Although mine was a 94/95 (about 1-1/2 old at the time) they
> replaced it with a new 96/97 slick 58 even though it was technically
> out of warrenty.
>
The Slick series of boards are for beginners and are not designed to
take a pounding and thats why they are priced cheap also. I have to
agree with you on this past years boards being kinda shitty. I received
one of Morrows first boards in '96 and they did not get the glue right
on the cap so it chipped and started to delam. I sent it in at the end
of the season and already 3 weeks later I have my new '97 Revert X. I
have to say that Morrow has a very good warranty service. Get it back
to them within a year and there is no problems. Any company would do
the same including BURTON!
Ian Sadkovich
************************************************************************************
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The Midwests only real Snowboard Page
http://www.engr.wisc.edu/~sadkovic
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