Warning: Ham Radio Outlet. Portland Oregon
Bob Miller
...excerpted.....
>
>I?d appreciate the name of a reputable mail order Ham dealer that
>treats its customers properly.
Amateur Electronic Supply. Milwaukee and other locations.
1-800-558-0411
www.aesham.com
I've ordered all my stuff from them, and never had a problem, even on
returns.
Bob
n5ahy
73,
>
>TR KD7HBD
>
>
>
>
>Sent via Deja.com http://www.deja.com/
>Before you buy.
Gregg Schwabauer
personable as a block of wood.
The McClerks at Radio Shack my not be much help, but they sure try.
GAS
KB7WWD
Gresham, OR
TR wrote:
> Warning regarding poor customer service at Ham Radio Outlet, Portland
> Oregon. Be careful when dealing with this retailer. They recently
> botched a parts order, then lied to me to cover their mistakes.
>
> I was in need of a new SWR meter to get going on 6m I contacted HRO in
> Portland and ordered one. I live in Seattle and it should only take 2-3
> days to get one here. They shippe the wrong meter. I call back HRO to
> inform them of the mistake. They informed me that UPS would pick up the
> wrong meter and they would ship out the correct meter. It should be
> there in 2-3 days. When the returned meter gets back to them, they will
> issue a credit. I assumed that a new charge was being issued for the
> correct meter. I wasn’t real pleased with the mix up, but they seemed
> to have handled it fairly.
>
> Well, the new meter does not arrive in 2-3 days. I called back and was
> told it was not shipped when they had planned on Friday. They confirmed
> it had gone out on the following Monday. I wait 3 more days and no
> meter. I called HRO back. They confirm that it was shipped on Monday.
> Rick says he shipped it himself. I wait again, till the following week,
> still no meter. Today UPS picked up the old meter. I call back HRO and
> ask where the new meter is. I’m now told they will ship it out as soon
> as the old meter gets back. That would add another week or more to the
> order. I informed Rick that I was told that the meter had already been
> shipped (twice). He said that is not their policy, nor how their
> computer works. I cancelled my order. Rick really didn’t seem to care.
> No apology or concern. It probably just saved him from having to
> actually ship the correct meter.
>
> I was flat out lied to. You do not tell a customer on two occasions
> that you shipped something that you did not ship. Then fall back on
> “Company Policy” to cover for your mistakes. I had no problem with them
> charging me for the new meter, then crediting me when the wrong meter
> was returned. Others, like Universal Radio, have done this for me when
> there was a product problem. HRO basically deceived me, then put me in
> a position where I have to wait 3-4 weeks (because of their error) to
> get a meter that should have been delivered in 2-3 days.
>
> Mistakes can happen anywhere. How they are dealt with reflects the kind
> of customer service you can expect from a retailer. Bad customer
> service is one thing, but intentional deception should not be tolerated.
>
> I’d appreciate the name of a reputable mail order Ham dealer that
> treats its customers properly. 73,
Charles T Johnston
meter lamps in my new Yaesu YS-60 PEP reading meter would occasionally dim
and darken the left half of the meter face. I called them after 2 days of
this malfunction. I ordered a new one and sent the old one back. Got the
new one in 2 days and a prompt credit to my Visa card. They were friendly
about the return and sorry for the trouble it caused me. I will continue to
deal with AES even though there is an HRO much closer.
--
Charles T Johnston - AB7SL
ct...@primenet.com
Charles' Ham Radio Pages
http://www.primenet.com/~ctj92
"Gregg Schwabauer" <gri...@cyberhighway.net> wrote in message
news:3843424F...@cyberhighway.net...
Dan
I recently purchased an Icom 207H from www.rad-comm.com and was very happy
with them.
Arrived in about 4 days and was $20 cheaper than anyone else in the country.
HRO couldn't even touch there price.
I will definately let them have first shot at my next purchase.
73 Dan / N7WPD
TR <kd7...@my-deja.com> wrote in message news:81v9su$g64$1...@nnrp1.deja.com...
f...@per.com
headed fat boy who looks like George on the Seinfeld Slow,
you know who you are) are extremely RUDE. They couldn't
care less about helping customers, being fair or anything
else that would benefit the customers. I wish HRO would
yank their store out of Portland.
Skippy
http://www.aesham.com
Another is Denver Radio , http://www.denverradio.com
on the east coast but what the hey ... then there's Burghardt in the
midwest pretty decent dealers . Good luck on six and hope you find a
dealer you're comfortable with . I know it's tough , 73 de kb2tke
Bill Richter
On Mon, 29 Nov 1999 22:01:01 -0800, f...@per.com wrote:
>True. And several of the salesman (especially that bald
>headed fat boy who looks like George on the Seinfeld Slow,
>you know who you are) are extremely RUDE. They couldn't
>care less about helping customers, being fair or anything
>else that would benefit the customers. I wish HRO would
>yank their store out of Portland.
>
>
>
Wes Stewart
>Someone should send this thread to their corporate offices.
>
I travelled from AZ to Anaheim last week to visit inlaws. I drove over to HRO,
one morning to look around. I wandered around the store for 10-15 minutes
without once even being acknowledged.
I was interested in the new Yaesu solid-state KW (mega$) but they can ring up a
NO SALE!
I remain N7WeakSignal
John
not the first HRO thread to point out faults at more then one of
there locations. I stopped dealing with them years ago. I do
still check there prices from time to time but have never found
another shop that wouldn't at least match there price if not
beat it either out right or by reduced shipping costs.
John Mackey
KA5IDI
Wes Stewart <n7...@arrl.net> wrote in message
news:3843ebdc....@news.azstarnet.com...
g...@eer.com
every one of them that work there. Most of them are totally
clueless about what they sell too.
Richard Williams
all beat. I don't even check prices
elsewhere. Completely friendly, honest service.
Rick Williams VE9HF
<g...@eer.com> wrote in message news:3843F4CB...@eer.com...
Charles T Johnston
for each one ( a transceiver and a linear) Texas Towers had the best prices.
--
Charles T Johnston - AB7SL
ct...@primenet.com
Charles' Ham Radio Pages
http://www.primenet.com/~ctj92
"Richard Williams" <richard.a...@attcanada.net> wrote in message
news:iRS04.5051$fy1...@tundra.ops.attcanada.net...
Fractenna
>
>Reg.
>
Makes one wonder WHAT?
Phil
Reg Edwards
time ? It makes one wonder ?
Reg.
James
Maybe they will post back and offer to make things right.
AES is tops as well as the other stores posted except HRO.
73 chuck
Bill wrote:
> Someone should send this thread to their corporate offices.
>
Joseph Mowery
TR wrote:
> In article <81v9su$g64$1...@nnrp1.deja.com>,
> TR <kd7...@my-deja.com> wrote:
> > Warning regarding poor customer service at Ham Radio Outlet, Portland
> > Oregon. Be careful when dealing with this retailer. They recently
> > botched a parts order, then lied to me to cover their mistakes.
> <snipped details>
>
> Thanks to all for the suggestions, advice and tips. I was really
> surprised at the volume of e-mail I received. It seems HRO Portland has
> alienated a lot of customers. I should have known better. I spent many
> years as an avid Shortwave Listener (SWL). HRO Portland had a bad rep
> with SWLs. It was assumed this was because we were not REAL hams. With
> my Amateur license fresh in hand, I can tell them that they were not
> being singled out. HRO Portland is capable of treating anyone poorly.
>
> See you on the bands.
>
> 73, TR
> --
James Parsons
disappointed.
--
James (Jim) Parsons, K5ROV USAF, Ret. Ham for 58 yrs.
k5...@earthlink.net QCWA, NWQRP, Fists, ARRL
EX: W1RLA, K5FBB, K4FEO, SV0WN (CRETE), SV0WN (RHODES),
DL4NC, DL4JP, KA2FC (JAPAN), KA2JP (JAPAN).
JOHN 3:16
Brian Kelly
Yanks are often much more interested in expedience and are not as
sensitive to service as is found in other realms. HRO has the goods
right now and that's what they trade on. If you don't buy the goods
someone else will, there are 720,000 U.S. hams, etc.
>
But even we have limits. HRO is over mine. General Motors had to learn
the hard way that Americans have limits and I suspect that HRO will
one day stub it's toe on it's lousy attitude and service. Which of
course starts right at the top of HRO corporate heirarchy.
>
Brian Kelly w3rv
Tom DeFelice
My .02 cents
Tom
K2TDF
Skippy <wran...@northnet.org> wrote in message
news:3843485C...@northnet.org...
> Hi , I've had good luck with Amateur Electronic Supply . Their url is
> http://www.aesham.com
> Another is Denver Radio , http://www.denverradio.com
> on the east coast but what the hey ... then there's Burghardt in the
> midwest pretty decent dealers . Good luck on six and hope you find a
> dealer you're comfortable with . I know it's tough , 73 de kb2tke
>
> >
> > Warning regarding poor customer service at Ham Radio Outlet, Portland
> > Oregon. Be careful when dealing with this retailer. They recently
> > botched a parts order, then lied to me to cover their mistakes.
> >
ka4cnh
will stay with them until things go awry! 73, Dave-KA4CNH
George T. Baker
>From a customer who has lost count of the number of radios that he has
carried out the door over the last 15-20 years!
72/73, George
Fairview, TX 30 mi NE Dallas in Collin county
Amateur Radio W5YR, in the 54th year and it just keeps getting better!
R/C since 1964 - AMA 98452 RVing since 1972
Gregg Schwabauer
than by mail or internet.
Since Portland Radio Supply closed HRO is the only game in NW Oregon and
SW Washington.
The real question is how much more successful could they be with a
properly hired, trained and managed staff? When all else fails, blame
the management.
GAS
KB7WWD
John P. Franklin
Portland...............however......
When I have gone in there I have averaged out probably more than a couple
hundred bucks a whack there each visit.................. You don't suppose
that I get good treatment cuz I "bought it" do you????? Hmmmmmmmm
73's and happy holidays
Pat
Tom DeFelice
with them.
TOm
Tom DeFelice <kc2...@bellatlantic.net> wrote in message
news:ISY04.188$Wn4....@typhoon1.gnilink.net...
MC 10kW Jesus
the left hand not knowing what the right hand is doing. "Rick" could just be
a disgruntled employee for all we know.
I've made one purchase from HRO myself years ago. Like someone else said,
they had the enthusiasm of a small soap dish.
It strikes me that business in the '90s (and probably into 2000) is
understaffed and less than perfectly organized. I deal with different
vendors every day and if I snub everyone that didn't return phone calls I'd
have no business left.
MC
David Snyder Hale
the "I don't really care"-attitude from them (Burbank store). I
thought there was maybe a problem with my antenna but there was the
possibility that the problem was in the rig. I didn't buy the rig
from them, but thought they might be willing to talk about it (you
know, since you would think they were interested in radio), and also
thought I could try my rig with one of their antennas.
From the look on their faces you would have thought I had just brought
down a load of dirty laundry and asked them to wash it. Their antennas
were for demo of new radios only, and as for talking about my possible
problem, they said, "call Kenwood if you think it's your radio...join a
club if you want to try a different antenna." They just didn't even
want to talk to me about radio stuff, but preferred taking inventory (there
was no one else in the store). I got infinitely more useful discussion
from newsgroup folks.
Oh well. I just view them as a catalog store now, with the typical
so-called "customer service" of the 90's.
--
Dave * N3WTK (DM04xf) * http://isi.mtwilson.edu * n3...@arrl.net
KK4TL
Memphis Amateur Electronics
1465 Wells Station Road
Memphis, TN
800-238-6168
901-683-9125 (in TN)
Good guys. I go in there several times a month. Good selection of new and
used gear and the prices are usually comparable to the nationally known
dealers.
Lloyd - KK4TL - Memphis
Paul B.
mention taking his matter up with management before whining in the
newsgroups? Yes I agree he was treated very poorly. But I wonder if he
really had to "Air Dirty Laundry" to get action. He makes no mention of
going through the channels to try to get help.I think if "HRO" did not
care about their customers they would never have called him. I personaly
have never bought there, however his (TR's) posts will not stop me if I
need something. If something happens and I dont get good service,
posting to the NG will be a last resort not a first resort.
73 Paul B.
In article <81v9su$g64$1...@nnrp1.deja.com>,
janssenjq
Wes Stewart wrote in message <3843ebdc....@news.azstarnet.com>...
>On Tue, 30 Nov 1999 08:00:57 GMT, So...@body.com (Bill Richter) wrote:
>
>>Someone should send this thread to their corporate offices.
>>
HRO,
>one morning to look around. I wandered around the store for 10-15 minutes
>without once even being acknowledged.
>
>I was interested in the new Yaesu solid-state KW (mega$) but they can ring
up a
>NO SALE!
>
>I remain N7WeakSignal
The same thing happened to me in their Virginia location. ==Not very
friendly folks.
>
>
>>
>>
>>
>>On Mon, 29 Nov 1999 22:01:01 -0800, f...@per.com wrote:
>>
>>>True. And several of the salesman (especially that bald
>>>headed fat boy who looks like George on the Seinfeld Slow,
>>>you know who you are) are extremely RUDE. They couldn't
>>>care less about helping customers, being fair or anything
>>>else that would benefit the customers. I wish HRO would
>>>yank their store out of Portland.
>>>
>>>
>>>
Richard Harrison
"Yes I agree he was treated very poorly. But I wonder if he really had
We`ve all been mistreated by trades people at some time and can
sympathize with TR. In the past there was little recourse. Now we have
the internet and revenge is sweet indeed! No TV consumer advocate is
even needed. Business will be better for it. Three cheers for TR!
Best regards, Richard Harrison, KB5WZI
Pacific Crest
SD. Great staff, service AND prices.
Dan
NX9C
Portland, Oregon
RDK
Ai de hua
Ron Patterson
>Warning regarding poor customer service at Ham Radio Outlet, Portland
>Oregon. Be careful when dealing with this retailer. They recently
>botched a parts order, then lied to me to cover their mistakes.
>
I too have experienced poor customer service at the Burbank store on
several occasions. I have dealt with the San Diego store for years and
they are great. I don't even bother with Burbank anymore, I wait until
I go to San Diego or I make my purchase via mail order.
Ron Patterson W6FM
Radio
$) with HRO in Denver, Colorado and no problems either in person or over the
phone. There are at least two HRO stores that are good. Burghardts in S.
Dakota is good too.
N7VWX
"Joseph Mowery" <jmo...@crosslink.net> wrote in message
news:38443510...@crosslink.net...
> I have never had any trouble with HRO in Woodbridge Virginia.
>
>
> TR wrote:
>
> > In article <81v9su$g64$1...@nnrp1.deja.com>,
> > TR <kd7...@my-deja.com> wrote:
> > > Warning regarding poor customer service at Ham Radio Outlet, Portland
> > > Oregon. Be careful when dealing with this retailer. They recently
> > > botched a parts order, then lied to me to cover their mistakes.
> > <snipped details>
> >
> > Thanks to all for the suggestions, advice and tips. I was really
> > surprised at the volume of e-mail I received. It seems HRO Portland has
> > alienated a lot of customers. I should have known better. I spent many
> > years as an avid Shortwave Listener (SWL). HRO Portland had a bad rep
> > with SWLs. It was assumed this was because we were not REAL hams. With
> > my Amateur license fresh in hand, I can tell them that they were not
> > being singled out. HRO Portland is capable of treating anyone poorly.
> >
> > See you on the bands.
> >
> > 73, TR
> > --
wils...@worldnet.att.net
activities realtive to our interests....
My only problem with this is it's appearence in a Swap group.
Really should be in the amateur groups fpr discussion.
Dan
>In article <8261pt$b8d$1...@nnrp1.deja.com>,
> Paul B. <n7...@my-deja.com> wrote:
>> AS you people hoot, holler and gloat, ask yourself why did TR not
>> mention taking his matter up with management before whining in the
>> newsgroups?
>
>Paul,
>
>You seem to be calling into question my actions and intenions so I will
>answer your concerns directly. From my Shortwave listening days HRO
>Portland had a poor reputation for customer service to non-hams. I
>needed the part quickly, they are close, and I had hoped that as a ham,
>my treatment would be different. The treatment I received was beyond
>poor. HRO has agreed with me.
>
>We can only speculate as to the outcome, had I taken it over Rick’s
>head at that time. My experience when there is a long term, ongoing
>customer service problem, it stems from management problems. To
>escalate a problem to its source (management), at best cures the
>immediate issue. Its affect on long term customer service is
>questionable. Additionally, as far as I was concerned, once I had
>cancelled the order with HRO, the transaction was complete. To take it
>up to management is a waste of my time. To warn my fellow hams (as you
>refer to as “you people”) is doing them a service.
>
>What you call "whining" I call a warning. My fellow hams have a right
>to know how a dealer may treat them. Especially when it is serious or
>deceitful. That is one of the important functions of the Newsgroups. I
>have an obligation to be honest in my words. I have been. I also wish
>to be fair. That is the reason I created a separate thread to post the
>updates regarding calls from HRO.
>
>As far as the “hoot, holler, and gloating”, I heard others sharing
>their concerns with HRO customer service. This is good info for HRO to
>have. I also heard many recommendations of dealers providing excellent
>service. This is good info for hams to have. This is what the
>newsgroups do. I see this as a very positive tool.
>
>>Yes I agree he was treated very poorly.
>
>We agree on this.
>
>>But I wonder if he really had to "Air Dirty Laundry" to get action. He
>>makes no mention of going through the channels to try to get help
>
>
>What you call "airing dirty laundry" was simply the truthful details of
>my transaction with HRO. I see nothing dirty about that. Any business
>providing superior customer service would appreciate the world knowing.
>If the customer service is poor, the customers need to know this too.
>Nothing "dirty " here, just the truth. I consider “dirty laundry” to be
>more along the lines of a personal disagreement with the sales person.
>That is not what happened. I don’t know Rick personally. This is simply
>about the handling of a business transaction by HRO. HRO concurred with
>the details of my problem.
>
>My post was a warning to fellow hams, not as you say an attempt to get
>"action" from HRO. My order with HRO had been cancelled and a new one
>placed with AES. At that point I have no need for any action on HRO’s
>part.
>
>>I think if "HRO" did not care about their customers they would never
>have called him.
>
>This came to HRO's attention after another poster e-mailed some of the
>posts to all the HRO stores. Had this not happened, we can only
>speculate as to how HRO management would have responded to my post, if
>at all.
>
>> I personaly have never bought there, however his (TR's) posts will
>>not stop me if I need something.
>
>You have the right to do business with anyone you want to. At no time
>did I ask that anyone not conduct business with HRO. I provided
>truthful information about my dealings with HRO. It is up to each
>person to decide how to use that information.
>
>> If something happens and I don’t get good service, posting to the NG
>will be a last resort not a first resort.
>
>This is a free country. Handle your problems as you see fit. 99.9% of
>the problems I have with anyone are dealt with directly. I don’t make a
>habit of running to the newsgroup to solve my problems. Each issue is
>different, with unique problems and situations. With the history of HRO
>Portland among SWLs and the treatment I received, I do not question my
>actions at all. HRO is now taking a very serious look at its customer
>service policies and the hams were allowed the opportunity to share the
>negative and positive experiences they have had. In the long run this
>will be a good and healthy experience for all involved.
>
>Paul, I appreciate your input. Please don’t take my response as a
>flame. That is not my intent. Only an opportunity to share my thoughts
>and reasoning that lead to my actions. Some may disagree. That’s OK
>too.
>
>73,TR. KD7HBD
>
>> 73 Paul B.
Vince
On Tue, 30 Nov 1999 08:00:57 GMT, So...@body.com (Bill Richter) wrote:
>Someone should send this thread to their corporate offices.
>
>
>
>
>
>
>On Mon, 29 Nov 1999 22:01:01 -0800, f...@per.com wrote:
>
>>True. And several of the salesman (especially that bald
>>headed fat boy who looks like George on the Seinfeld Slow,
>>you know who you are) are extremely RUDE. They couldn't
>>care less about helping customers, being fair or anything
>>else that would benefit the customers. I wish HRO would
>>yank their store out of Portland.
>>
>>
>>
>>TR wrote:
>>
>>> Warning regarding poor customer service at Ham Radio Outlet, Portland
>>> Oregon. Be careful when dealing with this retailer. They recently
>>> botched a parts order, then lied to me to cover their mistakes.
>>>
Hank Oredson
always found excellent service as well as good prices.
--
... Hank
"Radio" <cod...@gj.net> wrote in message news:384e...@news.gj.net...
> I know this posting is kind of late but I have done a ton of business
(mega
> $) with HRO in Denver, Colorado and no problems either in person or over
the
> phone. There are at least two HRO stores that are good. Burghardts in S.
> Dakota is good too.
>
> N7VWX
>
> "Joseph Mowery" <jmo...@crosslink.net> wrote in message
> news:38443510...@crosslink.net...
> > I have never had any trouble with HRO in Woodbridge Virginia.
> >
> >
> > TR wrote:
> >
> > > In article <81v9su$g64$1...@nnrp1.deja.com>,
> > > TR <kd7...@my-deja.com> wrote:
> > > > Warning regarding poor customer service at Ham Radio Outlet,
Portland
> > > > Oregon. Be careful when dealing with this retailer. They recently
> > > > botched a parts order, then lied to me to cover their mistakes.
> > > <snipped details>
> > >
> > > Thanks to all for the suggestions, advice and tips. I was really
> > > surprised at the volume of e-mail I received. It seems HRO Portland
has
> > > alienated a lot of customers. I should have known better. I spent many
> > > years as an avid Shortwave Listener (SWL). HRO Portland had a bad rep
> > > with SWLs. It was assumed this was because we were not REAL hams. With
> > > my Amateur license fresh in hand, I can tell them that they were not
> > > being singled out. HRO Portland is capable of treating anyone poorly.
> > >
> > > See you on the bands.
> > >
> > > 73, TR
> > > --
Dino
just go in to browse and would rather NOT be disturbed.
I really enjoy the people at HRO-Anaheim! My dealings
in Denver have been less than expected, but the problem
is MINE and not them.
If you want a cookie, ask for it.
Dino...K6RIX
Radio
browse around but the sales person(s) better be close by once I have a
question to ask. I was at HRO in Denver a few weeks ago and was left alone
until I had a question. There were two-three sales men right there when I
did, and they answered all my questions promptly and friendly.
I don't mind a clerk coming up and asking me if I need assistance, but I get
annoyed real fast when the upteenth one ask the same question.
N7VWX
"Dino" <di...@deltanet.com> wrote in message
news:Yfxd4.6773$406.5...@news1.rdc2.tx.home.com...
Lumpy (mobile)
> > >drove over to HRO, one morning to look around. I wandered
> > >around the store for 10-15 minutes without once even being
> > >acknowledged.
Then Dino:
> ...Did you go to the counter and ask for help? Many people
> just go in to browse and would rather NOT be disturbed.
Then Radio:
> Ditto your comments Dino, I personally would rather be left alone while I
> browse around...left alone until I had a question. There were two-three
> sales men right there when I did, and they answered all my questions
> promptly and friendly.
Now Lumpy:
I'm with Dino and Radio. I don't want to be approached by sales
people. At the most they can say something like 'Hi. Feel free
to look around, if you need anything, just ask'. But I don't
think it's fair for them to interrupt another ham/customer
just because I walked in.
And that's exactly what I've always gotten at HRO Denver.
Once I do ask, I have their complete attention for as long
as it takes. I've been there for over an hour with the same
sales guy and he dedicated himself only to me.
And while we're discussing it, I consider it in bad taste
for another customer to enter into the conversation and
offer comments or ask questions. If I'm considering
spending quite a lot of money on something, I have
always done my homework first and have some specific
questions. I don't want another person interjecting
his own q's or making the sales guy 'switch gears'.
If you were the other ham in Denver the day I bought
my Kenwood TH D7A then you know what I mean. When this
other ham started asking Q's, I politely said -
"I'd prefer to deal with this by myself.
If you have questions, I'd like for you
to wait till I'm through".
Discriminating shoppers, aren't we -
Lumpy ab0gd
--
Temporary Duty Assignment
West Hartford, Connecticut
The Very Unofficial Colorado APRS Page
http://www.digitalcartography.com
twi...@postoffice.pacbell.net
had very favorable experiences in both stores. They have the best response
to a customer that just wants to "look around", they leave you alone until
you look like you may have a question. They will not, however, divert
their attention from the customer they are dealing with just because you
are now ready with you questions.
I also agree that a Q&A conversation between a salesperson and a customer
is strictly a two way conversation. If you have something additive, wait
for a break in the conversation; if not, do what I hope your parents taught
you, "shut up". I want my questions answered factually and accurately, not
littered with your feeble attempts to show how little you know.
Dan Hayman
expensive purchase and are treated with--lets just say a lack of
respect--well, it makes you want to spend your money elsewhere....
Dwight Stewart <ste...@amouse.net> wrote in message
news:3879EB51...@amouse.net...
>
> Radio wrote:
> >
> > Ditto your comments Dino, I personally would rather be left alone while
I
> > question to ask. I was at HRO in Denver a few weeks ago and was left
> > until I had a question. There were two-three sales men right there when
I
> > did, and they answered all my questions promptly and friendly.
>
>
> pace. I really hate being bothered by the salesperson. I consider it
> an intrusion. I don't even want them to ask me if I need assistance -
> if I did, I would ask (duh!).
>
> With that in mind, I think HRO has it right. Leave the customer
> alone, but be there when the customer wants assistance.
>
> Auto dealers are the absolute worst. I recently went shopping for a
> new vehicle. At almost every dealership, the salesperson approached the
> moment I got out of my car. Even after I told them I didn't help (I was
> looking), they continued to hang around within hearing distance
> (preventing my wife and I from talking in private). By the end of
> several days of shopping around, I was ready to kill the next
> salesperson who came up.
>
>
> Dwight Stewart
> Amateur Radio, Technician
> F.C.C. License: W5NET
> http://www.qsl.net/w5net
Radio
elsewhere. Unfortunately, that has "never" happened to me at the HRO store
in Denver, for lets say, numberous "years".
"Dan Hayman" <danh...@accomplishments.com> wrote in message
news:jl3h4.2908$eX.6...@newsread1.prod.itd.earthlink.net...
Lumpy (mobile)
>
> If I was treated with a "lack of respect" I too would take my business
I echo the same comments. HRO Denver has always been
perfectly respectful and helpful in their customer
service.
But perhaps in the bigger picture -
Any retail outlet, HRO, WalMart, Sears etc who treats someone
with "lack of respect" is likely having an individual employee
problem, not a store policy problem. I dare say there are no
stores that would recommend that their employees treat the
customers with "lack of respect".
The retail industry is BRUTAL. Every customer is different.
Guessing at what each individual customer wants in the way
of service is VERY difficult. Some want to be left alone.
Some want to be led by the hand. It's probably a little
easier when you're considering ham to ham contact in
places like HRO. It's REALLY tough when youpre considering
a 17 year old at their first job trying to deal with an
experienced bargain hunter trying to get everything he/she
can out of the deal.
Original poster:
Can you describe your "lack of respect" experience?
I'm reading this on rec.radio.amateur.antenna
Newsguy
beam antenna
to my station. Stopped in the local (New Castle DE) HRO and had a nice chat
with
the store manager. When I left, I had a complete list of what I needed
(some of which
is not available at HRO) and pricing. Hard to get that from a web store!
john scoggin, N3SKO/AAT3BF
Oscar D. Jackson Jr. M.D. <osc...@surfsouth.com> wrote in message
news:38890102...@news.surfsouth.com...
> Have to comment on my experience. Went to the Atlanta HRO while
> visiting. Absolutely wonderful experience with the radios laid out so
> one can use them and compare. Very informative and when I had a
> question someone was always there to answer. Spent almost 2 hours
> there and left very much informed and the better. I have delt with
> AES in the past and have had excellent service. The advantage here
> was being able to analyze and compare in real life radios with the
> same signal. Will definately give them my business!
> Oscar D. Jackson Jr.
> KB4HAM
> osc...@surfsouth.com
Oscar D. Jackson Jr. M.D.
Guido Kaz
HRO is very helpful even to a German like me with a bad english.
I hope I can visit the Atlanta store once before I go back to Germany permanent.
Special thanks and greetings to Mark
KF4QHM
DG9GK
Guido