Phase One, bunch of damn fools?
Matt Clara
Capture One moved from version 3 to 4, there were many changes made. As in,
it's completely different. While I'm sure it's more powerful, it's also no
longer intuitive. How intuitive was it? I never once read a manual or
checked a helpfile with version 3. With version 4, I find myself consulting
it for even little things. BUT, that's not what I'm here to bitch about.
No, I'm not. I wanted to send a message to them, sharing my experience, and
I cannot, for the life of me, figure out how to simply send them an email.
There may be a way if I could remember my login info, or cared enough to dig
through back up discs to find it. Other than that, they want to send you to
their "partners," i.e., camera stores that sell their goods. Like they
care. All of this leave me a bit annoyed, and perplexed, as the, "we don't
give a shit what you have to say" treatment is what one might expect from a
really big corporation, like MS, not from a tiny niche player like PhaseOne.
That is all.
DMac
You're not alone in your frustration Matt. I went through the same thing
with Photodex and DXO. With DXO they license you to use the software on
2 computers but when one gets stolen (the laptop) getting its license
cancelled and another one issued took 2 weeks! At least it happened.
I too need to contact phase one but my record of user names and
passwords was on the laptop. I sent a message to hostm...@ventelo.dk
the listed technical support person for both phaseone.com and
captureone.com domains and it bounced.
Legally they have to keep contact records for domains up to date and
working.
After all this crap I discovered that you can create a new profile and
use it to gain access to their support form. It's day 11 now and I still
haven't heard from them but in the mean time I did discover Nikon
Capture NX2 does just as good a job on my Nikon files as C1 did!
For me it has reached the point where I'll be phoning the company and
demanding a refund. The application stopped working with the message my
serial number is invalid. Probably the thief who pinched the laptop put
it up on some pirate software site.
The situation of downloading expensive software and being left to your
own resources is only going to get worse. Even the mongrels who offer "a
full refund is not completely satisfied" sit back in silence as you try
to get the refund and never do.
It's called "Rafferty's rules" in Australia. The only time it's illegal
is when you get caught out doing it.
DMac
>
> http://www.phaseone.com/Content/ContactUs/AboutUs.aspx
>
That email address (info) never gets a reply (for me anyway) but thanks
for the effort.
Matt Clara
news:14rm159k7npr653ir...@4ax.com...
Thanks, Yuki. I guess clicking on Contact wasn't enough!
Wolfgang Weisselberg
[stolen laptop]
> I too need to contact phase one but my record of user names and
> passwords was on the laptop.
[...]
> The situation of downloading expensive software and being left to your
> own resources is only going to get worse.
Lessons (hopefully) learned:
1. Encrypt your laptop
2. have up-to-date backups, including from your laptop
-Wolfgang
Alan Browne
I used CaptureOne briefly and wasn't too happy with the interface (a
couple years ago). After that getting OFF of their weekly e-mail advert
list took a couple weeks of trying.
Bizare company in any case. But I do hope to get a PhaseOne back for my
500C/M one day, although probably used.
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Matt Clara
news:qLKdnaODBsMB4oDX...@giganews.com...
> On 25-05-09 22:13, Matt Clara wrote:
>> I use PhaseOne's Capture One software, and have for several years. When
>> Capture One moved from version 3 to 4, there were many changes made. As
>> in, it's completely different. While I'm sure it's more powerful, it's
>> also no longer intuitive. How intuitive was it? I never once read a
>> manual or checked a helpfile with version 3. With version 4, I find
>> myself consulting it for even little things. BUT, that's not what I'm
>> here to bitch about. No, I'm not. I wanted to send a message to them,
>> sharing my experience, and I cannot, for the life of me, figure out how
>> to simply send them an email. There may be a way if I could remember my
>> login info, or cared enough to dig through back up discs to find it.
>> Other than that, they want to send you to their "partners," i.e., camera
>> stores that sell their goods. Like they care. All of this leave me a bit
>> annoyed, and perplexed, as the, "we don't give a shit what you have to
>> say" treatment is what one might expect from a really big corporation,
>> like MS, not from a tiny niche player like PhaseOne.
>> That is all.
>
>
> I used CaptureOne briefly and wasn't too happy with the interface (a
> couple years ago). After that getting OFF of their weekly e-mail advert
> list took a couple weeks of trying.
>
> Bizare company in any case. But I do hope to get a PhaseOne back for my
> 500C/M one day, although probably used.
>
It is a bummer that the most cost effective medium format system still
involves film (uless you're high volume).
DMac
We all have hind sight Wolfgang but thanks for the timely reminder!