To: Wysong Distributors and Retailers
10.27.2009
Dear Valued Wysong Distributors and Retailers,
In light of our recent recall, we have been conducting thorough
retesting on all dry products.
Some additional products have been found to be suspect in terms of
moisture and water activity and we wish to recall them just to be on the
safe side. These lots include:
Maintenance™ (lot#090817)
Senior™ (lot#090811)
Synorgon™ (lot#090629)
The in-house examination of many bags from these batches has turned
up no sign of mold. But we believe there is that potential and so we
would like you to help us recall these as a precaution.
As with our previous recalled batches of product, we have no reason
to believe that these products present an imminent hazard to animals.
Nevertheless, please do not sell any of these products that you
have in stock, and withdraw the products from store shelves as soon as
possible.
A credit for all such product that you have in stock and withdrawn
from stores will be issued. As possible, customers should be told not to
feed the product.
We ask that you please act promptly. Let us know if we may be of
any assistance contacting stores. The number one complaint we have
received thus far is from customers who were not notified.
It is important to note that although the issuance of further
recalls may give the impression that this is a current or going to be an
ongoing problem, please understand that the subject of all of these
recalls are past Wysong batches of product from a defined time period.
And although we cannot be certain, we are confident that this will be
the last of our recalls pursuant to this past summer’s mold problem.
With the measures we have put in place we have no reason to believe
there will be problems moving forward, just as there have not been for
the past 25 years at our facility.
We know this is a great inconvenience and certainly not something
you need with the current economic state of affairs. We are devastated
in the thought that we have troubled and disappointed you. As we move
forward and this is behind us, we will figure out a way to make it up to
you.
Thank you for your continued efforts.
Sincerely,
Linda Sue and staff,
Wysong Corporation
Looks like they took down their original recall notice, but never fear…
on the Internets, everything is forever. The update to that page is
still there, but I couldn’t find this new one even with a lot of poking
around the site. It might be there, but if a recall notice is posted in
the woods and there are no bears there to see it… does it make a sound?
[UPDATE:] There is a link to info on the new recall on the front page of
their site now — it goes to an expanded version of their last update.