> So. if anyone out here has a similar problem, please EMail me, you might
> be interested in a Class Action law suit.
With all due respect for the fact that these people have apparently got
some legitimate beefs with Winnebago - an outfit that has indeed made
some manufacturing and customer relations blunders, I just gotta say that
a class action lawsuit gives me a rash.
Here is somebody that apparently went out and paid $90,000 for something
that doesn't satisfy. Fine, I understand their frustration. What I do
NOT understand is why anybody in their right mind thinks that a class
action lawsuit is gonna do anything but enrich some lawyers and further
inflate the cost of everything Winnebago sells. COMPANIES don't pay the
costs of these greedy lawsuits, CUSTOMERS do. Do you realize that the #1
reason it is almost impossible to buy a new single-engine aircraft is
that the lawsuits drove the manufacturers outa business? Some guy gets
drunk and flies into a barn and the widow sues Piper for a zillion bucks.
Free advice (no legal fees): for far less than a lawsuit will cost you in
time, money and aggravation, you can hire a competent RV place to fix your
coach. Go ahead and badmouth Winnebago for the rest of your life if you
want to, even send them the bill (AFTER you've paid the guy who fixes it
right) and try to persuade them to pay it.
But PLEASE spare us the whining. This country already has too many people
who think their money entitles them to immunity from problems. I don't
care if you paid $500,000 for a custom-made entertainer coach, stuff happens!
GRRRRRRR
wi...@epix.net - KD3XR - W F Sill, Tunkhannock, PA
<snip>
>Here is somebody that apparently went out and paid $90,000 for something
>that doesn't satisfy. Fine, I understand their frustration. What I do
>NOT understand is why anybody in their right mind thinks that a class
>action lawsuit is gonna do anything but enrich some lawyers and further
>inflate the cost of everything Winnebago sells. COMPANIES don't pay the
>costs of these greedy lawsuits, CUSTOMERS do. Do you realize that the #1
>reason it is almost impossible to buy a new single-engine aircraft is
>that the lawsuits drove the manufacturers outa business? Some guy gets
>drunk and flies into a barn and the widow sues Piper for a zillion bucks.
you've got a confusion here between two different situations. what do
you suggest that someone does when they are essentially 'cheated' out
of their lifetime savings towards retirement - just grin and bear it?
What alternative other than legal do these folks have? come to think
of it - this is an excellent one - on the 'net'... I know it has given
me second thoughts about what I'm going to consider in the next couple
of years in my search.
>Free advice (no legal fees): for far less than a lawsuit will cost you in
>time, money and aggravation, you can hire a competent RV place to fix your
>coach. Go ahead and badmouth Winnebago for the rest of your life if you
>want to, even send them the bill (AFTER you've paid the guy who fixes it
>right) and try to persuade them to pay it.
>But PLEASE spare us the whining. This country already has too many people
>who think their money entitles them to immunity from problems. I don't
>care if you paid $500,000 for a custom-made entertainer coach, stuff happens!
what you seem to be advocating is allowing companies who make bad
products to be immune from their activities - the truth of the matter
is that we all suffer and we all pay when this happens - not each
person each time but as a society. Before the advent of consumer
laws... class action lawsuits, etc.. it was possible for any
entreprenueur to call himself a 'company' and sell products that not
only did not work but killed people - and your answer seems to be"
tough - that kind of stuff happens". hmmmm are you one of 'them'?
What do you suggest that a family does when their breadwinner is
killed by badly designed products?
>GRRRRRRR
We all suffer when bad companies make bad products. It's fundamentally
unfair to suggest that there is no recourse. Customers don't exist to
benefit business - it's the other way around.
Motorhomes are large, complicated systems, and nearly all of them are
going to have shake-down problems. We live near 3 factories that
produce $700,000+ Prevost bus conversions. We also belong to a motor
coach camping group that includes mostly bus owners. Believe me, even
the biggies have their share of problems. And yes, one time our
engine did die at a most inopportune time. And yes, it was scary. I
attributed it to water in the gas, but I am not going to go off the
deep end and sue the gasoline company.
These problems should have been put to bed in 1989, not 1996 when
everything is long out of warrantee. Lynda states that more than a
year passed between the first two trips. You can't let any vehicle
sit that long and expect it to run like a top the next time you use
it. Motorhomes require TLC. You can't just treat them like a shovel.
Where was the selling dealer in all this? Why did she feel compelled
to write to the Winnebago CEO after the first use? Something is
missing in this scenario.
As to being over-weight before anything is loaded, come on Lynda,
Winnebago couldn't get away with that. It is an unfortunate fact
that, as we consumers demand larger coaches with more features, the
truck chassis are being pushed to the limit. Our Elandan has a GVWR
of 17,000 pounds. With fuel, water, propane, two of us on board and
provisions for a weekend, we are at 15,100. That leaves another 1,900
pounds for things required by extended travel. If you insist on taken
everything, including the kitchen sink, you WILL overload these truck
chassis. People who need a lot of weight carrying capacity need a
coach built on a bus chassis, like Gillig, Spartan or Roadmaster. Of
course you are then talking about a lot more money. Unfortunately,
you can't have it both ways.
Extending the length of the chassis by cutting and welding an
extension is common practice in the industry. Our Elandan is built in
that manner. And Winnebago doesn't just TACK weld them. Lynda, have
you been under there and actually looked at the welds? I have no
problem at all with the welding workmanship performed by Winnebago. I
can't believe John Deere would void the warrantee because of that.
Chevrolet certainly doesn't. I am certain that John Deere engineering
was very much aware of how their chassis would be used by Winnebago.
A big company like Winnebago doesn't just drop down to the local
tractor dealer and buy a chassis when they want to build a motor home.
They send out requests for quotation to the manufacturer with very
specific requirements.
They say a boat is a hole into which you pour great sums of money. In
many respects a motor home is the same. Owning one entails a lot of
responsibility, not only in driving, but in the care and maintenance
over the life of the coach. Leaving them outside, like we have to do,
takes its toll on the life of sealants, rubber moldings, etc. We have
to keep at them continually to avoid problems.
I think Lynda should take her SuperChief to a knowledgeable RV dealer,
get the problems fixed and take her lumps for not being more
aggressive with the selling dealer back in 1989. Winnebago wouldn't
have the market share they enjoy today if they built a totally crappy
product. No one would buy them and they would be out of business.
They fact that they are still in business after 37 years tells me they
are satisfying most of the customers most of the time. If she feels
compelled to bring suit against the manufacturer 7 years after the
fact, so be it. However, I feel a class action suit is completely
unwarranted.
My $.02. Dick Hughes
wi...@epix.net wrote:
>
>On 22 Feb 1996, Kanga Mom wrote a long beef including:
>
>> So. if anyone out here has a similar problem, please EMail me, you might
>> be interested in a Class Action law suit.
>
><snip>
>With all due respect for the fact that these people have apparently got
>some legitimate beefs with Winnebago - an outfit that has indeed made
>some manufacturing and customer relations blunders, I just gotta say that
>a class action lawsuit gives me a rash.
> >Here is somebody that apparently went out and paid $90,000 for something
> >that doesn't satisfy. Fine, I understand their frustration. What I do
> >NOT understand is why anybody in their right mind thinks that a class
> >action lawsuit is gonna do anything but enrich some lawyers and further
> >inflate the cost of everything Winnebago sells. COMPANIES don't pay the
> >costs of these greedy lawsuits, CUSTOMERS do.
Larry sez:
> you've got a confusion here between two different situations. what do
> you suggest that someone does when they are essentially 'cheated' out
> of their lifetime savings towards retirement - just grin and bear it?
Larry, I'm sorry I was not clear enough so you could understand. I object
to class action lawsuits. I did NOT say they just oughta grin & bear it,
not was anything said about being cheated outa their life savings.
Frankly, if they dumped their life savings into a motorhome, they are very
unwise - and if they think a roof leak and a fuel supply problem is
justification for parking the rig for YEARS, they have offered further
proof they are unwise. My advice was to get it fixed and enjoy it, THEN
try to get some satisfaction!
> What alternative other than legal do these folks have? come to think
> of it - this is an excellent one - on the 'net'... I know it has given
> me second thoughts about what I'm going to consider in the next couple
> of years in my search.
In the first place, anybody who knows no method of getting a problem
solved other than calling a lawyer is not friend of the hobby or of me.
This is the basic problem I'm squawking about. There are DOZENS of
options better than lawsuits! One of which I mentioned:
> >Free advice (no legal fees): for far less than a lawsuit will cost you in
> >time, money and aggravation, you can hire a competent RV place to fix your
> >coach. Go ahead and badmouth Winnebago for the rest of your life if you
> >want to, even send them the bill (AFTER you've paid the guy who fixes it
> >right) and try to persuade them to pay it.
But you say:
> what you seem to be advocating is allowing companies who make bad
> products to be immune from their activities
Sorry, but I advocate no such thing. The MOST important thing you can do
to deal with unsatisfactory suppliers is DON'T BUY. If you are one of
those people who feel an obligation to use the courts to fix Winnebago,
get yourself a sword and go for it - but not with my blessing.
You say:
> - the truth of the matter
> is that we all suffer and we all pay when this happens - not each
> person each time but as a society. Before the advent of consumer
> laws... class action lawsuits, etc.. it was possible for any
> entreprenueur to call himself a 'company' and sell products that not
> only did not work but killed people - and your answer seems to be"
> tough - that kind of stuff happens". hmmmm are you one of 'them'?
>
> What do you suggest that a family does when their breadwinner is
> killed by badly designed products?
I guess you don't get it. These people are crying the blues because the
engine quit occasionally and the roof leaked. Those are not "safety"
problems exactly. I really don't personally feel a manufacturer should be
held liable for everything somebody does with the product. If it can be
clearly shown that the supplier is actually knowingly negligent, that's
another matter. I am quite sure Winnebago did not INTENTIONALLY ship a
machine with a fuel supply problem, not do they try to make sure the roof
leaks. Their poor customer response (assuming for the moment that the
customer gave them a decent opportunity to make good before threatening a
lawsuit) may well be cause for frustration, but it is hardly actionable
unless the party has good evidence. Even then, it's poppycock to assume
an entire class is injured becvause THEIR roof leaked!
> We all suffer when bad companies make bad products. It's fundamentally
> unfair to suggest that there is no recourse. Customers don't exist to
> benefit business - it's the other way around.
Larry, the people who suffer from buying bad products are PRIMARILY the
people who buy them. It costs me NOTHING to have GM make a bad car until
I buy a bad one. But it costs us all PLENTY when greedy clients and
unscrupulous lawyers get together to skin manufacturers. When it is
unjustified (like the idiocy over GM pickup fuel tanks) it is part of
what's driving good companies outa business.
There's no problem using this medium to air gripes and help people avoid
troublesome suppliers and buy from good ones. Its helpful to make people
aware of the need to a little research into the reputation of the dealer
and the manufacturer. In the case at hand, it appears the people did not
even trouble themselves to discover that the coach manufacturer doesn't
warranty the chassis ordinarily.
I guess what trips my trigger the most is that these people seem to think
it is OK to make the payments (WOW!) for a couple of years or more on a
coach they aren't using, and they appear to think a class action lawsuit
is the solution to problems that can (unless they've misrepresented them)
be completely cured for less than one payment! Am I missing something
here?
I own a Winnebago, so I'm very interested in what everyone has to say
either positive or negative.
Have a nice day, and I sincerely hope you get your problems solved.
It's very frustrating when you being held up. That's why I like places
like Wal-mart. No questions asked money guarantee for returns. But the
sad part about it, people take unfair advantage of that policy. They
have people that will buy an outfit, wear it, and then return it with
no intention of buying it. Be safe.
kang...@aol.com (Kanga Mom) wrote:
Regards,
Ken Krolikoski
Carrollton, TX
Me too ...
I have an '84 Chief (as in its twelve (12) years old) and have had but minor
trouble due to the age of the unit more than the fact that its a Winne.
Tell you what ... go buy a "Joe's Best" knock-off motorhome and come back in
seven years to get parts. I did and found that Joe went out of business two
years after I bought it. Winne still supplies me with parts and advice.
You have a seven year old unit for cripes sake! If it was 12 or 24 months
old I would feel for you. But seven years???
My next one will be a Winne.
---
Steve
Internet 1 : no...@apk.net
Internet 2 : no...@hamnet.com
Amateur Radio : no8m@no8m.#neoh.oh.usa.na
Please read this part first. The way that many newsreaders work
is that they 'quote' the original text, then add your response.
I DID NOT write the post that referred to 'whining' about the
folks with the Winne problems... I wrote the response.. which
was sympathetic.
Now .. if you read below.. you'll see that the original post
has been 'quoted' with ">" symbols... and my response below it:
Here is the original post:
>that doesn't satisfy. Fine, I understand their frustration. What I do
>NOT understand is why anybody in their right mind thinks that a class
>action lawsuit is gonna do anything but enrich some lawyers and further
>inflate the cost of everything Winnebago sells. COMPANIES don't pay the
>costs of these greedy lawsuits, CUSTOMERS do. Do you realize that the #1
>reason it is almost impossible to buy a new single-engine aircraft is
>that the lawsuits drove the manufacturers outa business? Some guy gets
>drunk and flies into a barn and the widow sues Piper for a zillion bucks.
here is my response: (notice that it does NOT has the "." symbol:
you've got a confusion here between two different situations. what do
you suggest that someone does when they are essentially 'cheated' out
of their lifetime savings towards retirement - just grin and bear it?
What alternative other than legal do these folks have? come to think
of it - this is an excellent one - on the 'net'... I know it has given
me second thoughts about what I'm going to consider in the next couple
of years in my search.
again - notice the ">" signifying the original post:
>Free advice (no legal fees): for far less than a lawsuit will cost you in
>time, money and aggravation, you can hire a competent RV place to fix your
>coach. Go ahead and badmouth Winnebago for the rest of your life if you
>want to, even send them the bill (AFTER you've paid the guy who fixes it
>right) and try to persuade them to pay it.
>But PLEASE spare us the whining. This country already has too many people
>who think their money entitles them to immunity from problems. I don't
>care if you paid $500,000 for a custom-made entertainer coach, stuff happens!
here is my response:
what you seem to be advocating is allowing companies who make bad
products to be immune from their activities - the truth of the matter
is that we all suffer and we all pay when this happens - not each
person each time but as a society. Before the advent of consumer
laws... class action lawsuits, etc.. it was possible for any
entreprenueur to call himself a 'company' and sell products that not
only did not work but killed people - and your answer seems to be"
tough - that kind of stuff happens". hmmmm are you one of 'them'?
What do you suggest that a family does when their breadwinner is
killed by badly designed products?
We all suffer when bad companies make bad products. It's fundamentally
unfair to suggest that there is no recourse. Customers don't exist to
benefit business - it's the other way around.
>kang...@aol.com (Kanga Mom) wrote:
>Excuse me, but there were only 6 weeks between the first and second trips
>and tell me that is too much time between trips.
I was only going by what you said, as follows:
>We tried to continue to use the coach, took one more trip after they
>"REPAIRED", it and our next trip seemed fine...mind you it was over a year
>later.
>I have heard from SEVERAL Winnebago owners who are ready to drive their
>coaches off the road. So whoever you know are a select few to have NO
>PROBLES>
Lynda, I am really trying to understand your problem, but the things
you are saying just don't make any sense. Do you realize that
Winnebago is one of the largest motorhome manufacturers in the entire
world? There are hundreds of thousands, maybe millions for all I
know, of satisfied Winnebago owners out there. Not just a select few
as you put it.
>Try having the warrenty upheld! They made John Deers chassies warrenty
>null and void because they cut, lenghtened and tack welded the thing.
>If you would like me to detail my fear of being is this nightmare, please
>let me know.
You really have my interest on this. I am going to personally visit
one of our local dealers, one of which I believe is the largest in the
United States, and discuss the warranty situation on the 1989 John
Deere chassis as used in the Winnebago SuperChief. Maybe you are
correct, but I want to find out for myself. It is difficult for me to
accept what you are saying.
>I pray you and your family are NEVERnear one of these when it stalls and
>the PS and PB are no longer functioning.
As I stated in my earlier post, I WAS in a situation like that, and it
was probably far more serious than in your case. We started down an
off-ramp on I-5, and just as I let up on the accelerator, the engine
died. There we were going down a very steep off-ramp, cross traffic
at the bottom, no power steering or brakes, and towing a 3,300 pound
Jeep Cherokee. Let me assure you, there is nothing scarier than that.
Fortunately, we were able to stop, but it took everything I had. As I
also said, I think it was water in the gas. It can happen to anyone.
I am not trying to make a federal case out of this. I am trying to
use my retirement years to help people, not add to their misery. It's
just that in your case, I think there are other avenues to pursue
besides trying to take on Winnebago in court.
Have you, for example, sent a letter to Action Line at the Good Sam
Highways magazine? They seem to be very helpful in situations such as
yours. It also allows the rest of us to see both sides of the story
when action is taken. I get the feeling that this may be your first
motorhome experience, and that you aren't aware of all the ways you
can get help.
In fact, one of the best ways to get help is to belong to an RV
group, like Good Sam, FMCA, or even the Winnebago-Itasca Travelers
Club. Go to some of their meeting and talk to other Winnebago owners.
That's a lot better than getting a biased view-point from a few
disgruntled people on the Internet.
I base my knowledge of Winnebago and other brands on being active in
FMCA and the Northwestern Bus Nuts, by attending many rallies and RV
shows, by talking to both owners as well as manufacturer's
representatives, and by reading everything I can. In this way I
believe I am better equipped to view the big picture, and not just a
narrow view-point. If I based my purchases on disgruntled owners, I
probably wouldn't ever buy anything. You will never find a product
that every single buyer is in love with.
If I can find out anything on the John Deere situation, I will let you
know.
Dick Hughes
Ron
They seem to have no quality control and absolutely no concern for
customer satisfaction.
I previous had an EXPLORER. They took care of their customers. Winne
need a big lesson, or maybe they're preparring to go out of business.
Ron
> I pray you and your family are NEVERnear one of these when it stalls and
> the PS and PB are no longer functioning.
I'm really sorry you people have this problem, but I am weary of reading
about it. If you live in deadly fear of having an engine stall, stay off the
road. People have that problem every day, and it is not worthy of the time
you spend groaning about it. Get it fixed or sell it and stay home where
you're safe.
GRRRRRRR again!
I just bought a brand new trailer. It's full of small flaws, has a
couple of serious design errors, and a few actual problems. I don't care
much. Anything that really bothers me I'll fix or get fixed, and let the
rest slide. The trailer is for 'relax and enjoy.'
The light aircraft liability problem has been fixed by legislation.
American small airplanes will be back.
BillM37401
> I thought this posting was just a nasty, adolescent joke. When I realized
> it came from Winnebago, I was truly shocked.
I think it probably was an adolescent joke, or possibly something
even more malicious. It's not at all hard to forge Usenet address
lines.... Even if companies have these opinions, they don't
express them, in public, to people who are suing them. (Only
my opinion, of course. I have no evidence of forgery.)
Christopher Gunn Molecular Graphics and Modeling Laboratory
1k1...@kuhub.cc.ukans.edu University of Kansas
Phone: 913-864-4428 or -4495 Malott Hall
Lawrence, KS 66045
Ralph
--
Ralph Lindberg N7BSN Ellen Winnie N7PYK e-mail <drag...@scn.org>
<http://kendaco.telebyte.com/rlindber>
RV and Camping FAQ <http://kendaco.telebyte.net/rlindber/rv/>
They call it Surfn' the Net 'cause it's so easy to wipe out