I wanted to make sure that the rod I chose was in fact the rod on sale, so I
tracked down a clerk (no easy task in a WallMart) who assured me, "Yes -- this
rod, the rod in your hand, is on sale for $20." I would have paid in sporting
goods, but decided that as I had a few more minutes, I might as well pick up a
few rolls of film, so I headed for the electronics dept., and then to check
out.
After a five-minute wait (seems like half an hour, doesn't it?), I put my
merchandise on the counter. As the check out clerk rang up my purchases, I
slid my VISA card through the processor and punched the buttons that said this
was a credit purchase. Then she handed me the slip to sign and I noticed the
total was higher than expected. Sure enough the rod was listed at $35. I
asked her to change the price but she told me she couldn't and that I would
have to go to Customer Service where they could take care of the problem.
I looked at the long line at Customer Service and realized that I didn't have
time to wait again (I only had a few minutes left before I was to meet my
friends) so I handed her back the merchandise and told her I didn't want it
after all. Then she informed me that my card had already been billed for the
purchase (even though I had not signed the slip) and that the manager would
have to come round to remove the charge from my card.
So I had to wait anyway. And of course all the folks standing behind me in
line also had to wait. The manager finally got there and so I took a moment to
explain the problem to him, thinking that he would change the price and I could
take the rod and get of there. But no -- he simply removed the charge from my
card.
By now I was getting a little pissed off. This guy had not apologized. He had
not made any attempt to make me, the customer, happy. He had merely "fixed"
the immediate problem of my credit charge.
I decided that I had not properly communicated the problem to him. So I went
over once again -- very slowly this time -- what had happened. How I had made
sure I had the correct rod at the correct price and how the bar code reader had
charged me the incorrect price. I was very polite and again I expected him to
immediately realize what it would take to set the situation right. All he had
to do was say, "Gosh I'm sorry. Let me change that price for you." But no.
He did nothing.
By now I getting really pissed. But I'm still polite. So I explain that
surely other anglers like myself are going to see that sign and think that they
have a bargain. Surely he doesn't want them to also be unpleasantly surprised
when they go through check out. Surely not! Doesn't he want to either change
the bar code reader to show the correct price or at least go back to sporting
goods and take down that sign. Surely he doesn't want to mislead more
customers.
He looked at me, shrugged, and walked off. And he wasn't headed toward
sporting goods.
I've been in business most of my 56 years and I can tell you than when a
customer brings a problem to my attention I do NOT shrug. I do NOT walk off.
I take the customer and his/her problem very seriously.
Sure, I'll shop at WallMart again. I have to. I live in a rural area where
most stores close at 5:30 p.m. If I want something at the last minute I'm
forced to drive the half hour to the nearest all night giant. Sure I'll shop
there again and they'll get my money.
But it will be a long time before they get my trust.
-----
Family, Friends, Fishing
Rob Storm
http://www.stormsrestaurants.com
TNBass
________________
"RStorm453" <rsto...@aol.comnospam> wrote in message
news:20010218112542...@ng-md1.aol.com...
<snip>
Hope this helps Norm
Al
Have fishing rod...will travel.
Jim
Another plus for Kmart.
--
Why is it called "Common Sense", when so few have it?
Good Fishing - Moe
Moe's Guide Service (Lake Okeechobee) -
http://members.aol.com/moefran/index.html
To view or post newsgroup ROBF Photos
http://members.aol.com/recbass/robf_index.html
--
Go Fishing. And may your fish be as big as your tales.
Columbia, SC Lake Murray
"TNBass" <TN-...@excite.com> wrote in message
news:cwTj6.297975$iy3.63...@news1.rdc1.tn.home.com...
Mark McCoy
<a href="http://members.aol.com/mmccoy01/index.html">McCoy's Market</a>
Bumpus Mills, Tennessee
Thanks for your information. It sounds like you approach a shopping trip to
WallMart with the same intensity that some of us approach a weed bed full of
bass. However, it's obvious that the WallMarts where you live and the ones
where I do business are somewhat different, e.g. "In a smaller store you maybe
followed around by clerks thinking you are going scoff something." Clerks?
Follow you around? Around here statements like that can bring tears of
laughter.
I found several of your comments interesting:
"-if you talk to clerks try to talk to them at their intelligence scale. That
might depend of where you sit on the scale . . . no offense intended." I'm
not sure exactly what you mean here, but it seems that you're implying that
WallMark clerks have lower IQs. Actually, many WallMart clerks seem very
intelligent. I think many problems lie in the fact that the stores are very
large, understaffed, and the organization itself is far more concerned with
making money than it is with giving good service.
"-when dealing with the manager act like a joe blow customer not like an ace
basser." Al, the fact is that I AM a "joe blow customer" -- but the sort of
"Joe Blow" who likes to bass fish. Last title in the world that I would claim
is "ace basser." Fact is, the few "Ace Basses" that I know, also act like
ordinary, every-day, run-of-the-mill "Joe Blow" citizens when they are in
public. By contrast, some of the guys I meet, who strut around puffed up with
their own importance, are in fact, legends only in their own minds.
By the way, Al -- where did you get the idea that my name is "Norm"?
I agree. I do my best to spend my angling bucks with the what few Mom and Pop
shops are left. BTW -- any one looking for a good independant shop in Central
Texas should take a look at Joey Martin's in Marble Falls. Joey has a fair
amount of merchandise and is a treasure trove of stories and local lore.
chuckle, chuckle
Hi Moe, Sounds like you've had much better experiences with Kmart. Guess
I'll give them a try. So far, my favorite of the local retail giants is
Academy, but I have to drive an hour and a half to get to the nearest one.
-----
Family, Friends, Fishing
Rob Storm
--
Go Fishing. And may your fish be as big as your tales.
Columbia, SC Lake Murray
"RStorm453" <rsto...@aol.comnospam> wrote in message
news:20010219111039...@ng-cg1.aol.com...
<<big snip>>
Like all stores, you can have a bad experience anywhere but, at our local Kmart
they carry a larger varity than Walmart. They meet or beat Walmats prices and
they will special order in merchendise, if than can, to carry for the
locals.No, they can't get everything and I still have to use some other
sources, but when you buy worms, spinner baits etc,etc by the gross. I need to
save every penny I can.
In Michigan we have a law against a scanned purchase being more than the
sale price. (sign or whatever)
The law says they must... just a sec I have to get it out of my wallet...
If the item price is less than you were charged, the store must refund the
difference plus a penalty of 10 times that amount, up to $5.
Sure makes some sale items real bargains. I never say anything at the charge
counter I just go out the door and come right back in and go to the customer
service counter. They almost never even argue just pay me the penalty.
Check with your state and see if that is the case there too. If not maybe
you should talk with your state representative.
--
Good fishing,
Richard L. LaFay | (248) 753-6940 (work)
2887 Pontiac Court | (248) 373-6865 (home)
Auburn Hills, Michigan 48326
email ri...@ricklafay.com website http://www.ricklafay.com
Ranger Boats, Lowrance Electronics, Berkley Trilene, Rippler,
Bill Norman Lures, and Aqua-Vu underwater cameras.
I use them because I think they're the best!
--
Bob Rickard
--------------------------------------------------------------------
SECRET WEAPON -- World's absolute finest spinnerbaits!
All others are now obsolete . . . See for yourself at
http://inetsa.com/user/secretweapon
-----------------------<=- 0')))><
--------------------------------------------------------------------
"W00FUHgoofuh" <w00fuh...@aol.com> wrote in message
news:20010218170709...@ng-cn1.aol.com...
Rob
Okay some clarification is in order.
The type of store where the people are suspecting you of scoffing is the
smaller tackle shop not wallmart.
As far as calling you Norm, Rob, I had to use my memory since i could not go
back in my writing the reply. Something close to my brain came up with Norm and
i think it was like stormin norman or norm for short.
In regard to IQ's i know these days lots of people are underemployed. My
message was to play dumb.You can always use your smarts at any time. Ace basser
was meant to the newsgroup at large....again play dumb.
Talk about playing dumb or being dumb, Rob....did you know that Bob Redding
forwarded your orginal posting to the head honchos at Walmart....probably
without your permission too.
>at our local Kmart
>they carry a larger varity than Walmart. They meet or beat Walmats prices
Moe, I know you're not a neighbor of mine, because here in the Rochester, NY
area, Kmart is next to worthless. They have a poor selection of merchandise and
some prices are outrageous. Example: Shad Rap at $6.89 vs. $5.39 other places.
The stores look like they cater to the the fella that uses live bait and wants
very moderately priced rods and reels.
They can't come close to outfitting the typical spendaholic bass fisherman who
wants decent rods/reels and a good assortment of lures.
I might add that our Wal-Marts have a better selection, but still not very
much, but their prices are good on what they do have. But they're not the
Wal-Mart you'd expect after watching the ads on Bill Dance.
I've asked the clerks at WalMart and K-Mart to see if they can stock certain
items, and up here they look at me like I have lost my mind. Is that because
they're thick, or they can't order 3/0 HP hooks, or just don't want to
bother?
I, too, have noticed a big difference in stocks at K-Mart in different parts
of the country.
TNBass
___________________________
"Moe Conway" <moe...@aol.com> wrote in message
news:20010219164017...@ng-cg1.aol.com...
I know just from experience that some Wal-Marts are better than K-Marts, and
some K-Marts are better than Wal-Marts. It all depends on where you live. I
have checked many different K-Marts and Wal-Marts while on vacation in Florida,
and I have found All-Star rods, Pinnacle Reels and Rods (Like Deadbolt
Limited's), and other quality fishing gear.
But if your buying Name Brand Tackle, why not spend $3.00 instead of $6.00
for the same thing...
Again, Wal-mart does offer some Pluses if you can deal with the annoying
minuses!!!
Bart A,
UglyBass.com
"Bob Rickard" <r.r.r...@worldnet.att.net> wrote in message
news:wfhk6.5087$TD1.4...@bgtnsc05-news.ops.worldnet.att.net...
Location, Location, Location.....
Bart A.
UglyBass.com
"RStorm453" <rsto...@aol.comnospam> wrote in message
news:20010219111657...@ng-cg1.aol.com...
--
Why is it called "Common Sense", when so few have it?
Good Fishing - Moe
Moe's Guide Service (Lake Okeechobee) -
http://members.aol.com/moefran/index.html
To view or post newsgroup ROBF Photos
http://members.aol.com/recbass/robf_index.html
Thanks for the clarification, Al. I sorta like the "Stormin' Norm" idea.
Mike
"RStorm453" <rsto...@aol.comnospam> wrote in message
news:20010218112542...@ng-md1.aol.com...
> sure I had the correct rod at the correct price and how the bar code
reader had
> charged me the incorrect price. I was very polite and again I expected
him to
> immediately realize what it would take to set the situation right. All he
had
> to do was say, "Gosh I'm sorry. Let me change that price for you." But
no.
> He did nothing.
>
> By now I getting really pissed. But I'm still polite. So I explain that
> surely other anglers like myself are going to see that sign and think that
they
> have a bargain. Surely he doesn't want them to also be unpleasantly
surprised
> when they go through check out. Surely not! Doesn't he want to either
change
> the bar code reader to show the correct price or at least go back to
sporting
> goods and take down that sign. Surely he doesn't want to mislead more
> customers.
>
> He looked at me, shrugged, and walked off. And he wasn't headed toward
> sporting goods.
>
> I've been in business most of my 56 years and I can tell you than when a
> customer brings a problem to my attention I do NOT shrug. I do NOT walk
off.
> I take the customer and his/her problem very seriously.
>
> Sure, I'll shop at WallMart again. I have to. I live in a rural area
where
> most stores close at 5:30 p.m. If I want something at the last minute I'm
> forced to drive the half hour to the nearest all night giant. Sure I'll
shop
> there again and they'll get my money.
>
> But it will be a long time before they get my trust.
--
Bob Rickard
--------------------------------------------------------------------
SECRET WEAPON -- World's absolute finest spinnerbaits!
All others are now obsolete . . . See for yourself at
http://inetsa.com/user/secretweapon
-----------------------<=- 0')))><
--------------------------------------------------------------------
"Fool4Bass" <bdgr...@home.com> wrote in message
news:mSzk6.99222$bb.12...@news1.rdc1.tx.home.com...
Good for you Mike -- glad you have such a great tackle shop. We have good ones
here as well. As I stated, the reason I was in WallMart was not that I was on
a fishing tackle buying expedition, but rather because I had an extra 30
minutes and nothing to do. I spend a lot of time of the internet and I'm sure
that some of the web-based shops are very good. The thing is that I prefer to
examine the merchandise before I buy. As one example, I like to pick up
rattling plugs and give them a good shake to make sure they actually rattle.
But each to his own.
Mike
"RStorm453" <rsto...@aol.comnospam> wrote in message
news:20010221010026...@ng-cg1.aol.com...
Although in our part of the world most of our "General Chainstores" don't
have decent fishing sections we do have a chain called Sportsman's
Warehouse. They're basically huge shops (Members of a franchise)dedicated to
all manner of sporting goods. The prices on the tag are almost always
cheaper then the small shops but do you know what? I very rarely go to them.
Strangely enough our local specialized store always ends up getting my
money. Why? Because every time I walk into it I'm guaranteed at least an
hour of fishing talk with the owner who I can see is just as nuts about
fishing as I am, hell, I'll have a huge list of things to do on a Saturday
morning walk into the tackle shop and three hours later walk out and not
have the time to do anything else. For some sick reason I prefer this to
walking into a huge store, taking my packet of plastic worms, putting them
on a counter and leaving in 10 minutes.
Most of the time I end up getting a better deal at the small shop simply
because the bigger stores have a policy of not discounting goods. Smaller
shops don't. While the price on the tag is higher more often then not the
owner will buy you a few cooldrinks during your chat, throw in a free
packet of worms and round down all his prices if you're a regular because
there is that sense of camaraderie.
Seriously, this is what makes us fishermen. Walking into a fishing shop at
10:00am chatting for a while, then realising it's suddenly 1:00 pm, you've
got bills to pay, you haven't brought lunch yet and you had an appointment
at 12:00 but somehow you don't care has got to be almost as big a part of
fishing as fishing.
I'm sorry but no faceless corporation can ever hope to usurp the guys that
actually care about the sport (Well at least I'm hoping so.)
--
So it goes.
>A few days ago I found myself... <sad story clipped>...hey get my trust.
>-----
>Family, Friends, Fishing
>Rob Storm
>
Gee Rob, it's a retail store staffed by kids and people who barely made it out
of high school making minimum wage. If you want short lines and quick personal
service go to a small privately owned sporting good shop. The prices will be
significantly higher (25 to 250 percent) but you'll get the level of service and
attention you desire.
You made a nice attempt to get a cheep rod for even cheeper price.
It didn't work out this time.
Get over it.
>I'm sorry but no faceless corporation can ever hope to usurp the guys that
>actually care about the sport
Hear! Hear! I could not agree more. As a matter of fact this afternoon, I
needed a spool of PowerPro line so I drove to Ace Tackle Shop in Austin. I had
guessed that the transaction would take five minutes or less, but the owner,
Doc Jensen, who is 88 years young, walked in and sure enough the next thing I
knew more than an hour had gone by. I love to talk to the old men who
pioneered our sport and who are in it for more that the money. I guess it
serves me right -- I'm referring to my unpleasant WallMart experience -- for
even darkening the door of one of the corporate giants.
-----
Family, Friends, Fishing
Rob Storm
I swore I'd never get into an insulting match with you Al but this is too
much.
It must be the greasy, shirtless denim jacket look about you that inspires
mistrust in store keepers.
If I were to guess I'd say that nobody else gets this feeling. Maybe it's
simply because you just don't GET what fishing is about. Maybe if you
started up a real conversation involving fishing, you'd realise that these
"diddlers" you badmouth are some of the only genuinely pleasant and decent
people left on this planet.
You really have no clue do you?
--
So it goes.
--
Bob Rickard
--------------------------------------------------------------------
SECRET WEAPON -- World's absolute finest spinnerbaits!
All others are now obsolete . . . See for yourself at
http://inetsa.com/user/secretweapon
-----------------------<=- 0')))><
--------------------------------------------------------------------
<no....@no.junk.mail.net> wrote in message
news:lp779tg0ovcs4ki33...@4ax.com...
>A few days ago I found myself in a neighboring town. It was 7 p.m. and most of
>the regular stores had closed so. I had thirty minutes before I was to meet
>friends for dinner, so I decided to see what kind of deals I could find at the
>But it will be a long time before they get my trust.
>-----
>Family, Friends, Fishing
>Rob Storm
>http://www.stormsrestaurants.com
The few occasions that i do get up the nerve to go Wal-mart and fight
my way through the ailse,i always run into somebody i dont
like.........
>I swore I'd never get into an insulting match with you Al but this is too
>much.
>
>It must be the greasy, shirtless denim jacket look about you that inspires
>mistrust in store keepers.
>If I were to guess I'd say that nobody else gets this feeling. Maybe it's
>simply because you just don't GET what fishing is about. Maybe if you
>started up a real conversation involving fishing, you'd realise that these
>"diddlers" you badmouth are some of the only genuinely pleasant and decent
>people left on this planet.
>
>You really have no clue do you?
>
>
>--
>So it goes.
>
>
Brendon
Don't get your b#lls in an uproar over my observation about the diddlers in the
small specialized store. I went into a store and the owner is in the back
talking to the diddlers and i'm waiting for quick service. It's damn annoying.
It is like walking into someone's livingroom when your a paying customer .
Sometimes i feel that i don't want to hold back in my writing or i'll get
writer's cramp and creativity could be stiffled.So it is told like it is.There
are some that like to fish and others that like to talk to diddlers about
fishing. I'm not the latter so i'm not insulting anybody.
>Avoid those cheep spelling books next time, Ace.
yawn.
That makes you the resident diddler there, doesn't it, al?
> With what is at walmart you can pretty well fish
> for any kind of fish.
And even catch a few of them.
> I've never been to a bass pro store but i would probably get
> lost, be awe struck and have my judgement impaired.
>
Just a friendly suggestion, Al. Never use "lost", "awe struck" and "judgement
impaired" to describe yourself in message again. It is like a great, big
creampuff floating over home plate, and everyone in this newsgroup will feel
duty bound to try to knock that one clean out of the park. You might just as
well have put up a website with a flashing banner ad that says "please abuse
me."
RichZ©
www.richz.com
>Jajwuth wrote:
>> You often see women
>> buying presents for their husbands/boyfriends and they have asked me for some
>> advice on what to get them.
>
>That makes you the resident diddler there, doesn't it, al?
>
>> With what is at walmart you can pretty well fish
>> for any kind of fish.
>
>And even catch a few of them.
Man,it's bad enough going in there and having to fight through the
crowds,much less having them come up to you and start bugging you when
your trying to get what you want and get out,I'd have to start taking
paxil......
Rich
Okay in regard to your comment about diddling, i only feel that it is polite if
a woman asks me a question concerning tackle to answer her. I'm sure anybody in
this group would do the same. It also helps her boyfriend/husband who is likely
to be a fellow basser.
The creampuff stuff is not me. If i was a creampuff i wouldn't say it.
--
~~~~
The RodMaker
(aka) The Shadow
You meet your destiny; on the road
you took to avoid it!
"Brendan" <nospam...@homail.com> wrote in message
news:970022$cji$1...@nnrp01.ops.uunet.co.za...
I've always felt more comfortable walking into the local tackle shop
than i ever have going to wal-mart.I walk into my local
wal-mart,automatically i feels like a criminal,i'm afraid to walk
around with a jacket on,or my hands in my pockets.When i shop at the
local shops,i feel at home,and yes i may have to wait on some of the
older guys to finish talking,or maybe pay a little more,but it beats
the crap out of the hassle of battling my way through wal-mart,and
having to deal with some zit faced punk who doesnt give a crap if im
satisfied or not.
A couple hours later, he was back. He wanted me to show him how to cast his
new rod and reel. Figuring I could always sell him some lures or terminal
tackle, I went outside with him. He hauled a 9 foot fly rod out of his car,
screwed onto the handle was a baitcasting reel. I asked him who sold him
this mismatched combo and he told me the clerk at K-Mart. He wasn't amused
when I told him how badly matched up the setup was and that there was no way
in hell that he was going to be able to easily cast this mess.
He ended up buying what I suggested, thanking me profusely for the knowledge
and service that I provided. I always remember this when I pay a little
more at a "Mom & Pop" bait shop. You don't patronize these type of places
for the prices, you do for the service and the localized knowledge.
--
Steve @ G & S Guide Service http://www.herefishyfishy.com
.
They have all cheap crap including a whole shelf of rubber worms that
never get sold. I happen to be friends with the sporting goods manager
and he informed me he can't order what he wants, only how much.
I am lucky to have a "Bass Pro Shop" outlet store? High Country Bass
Fishing, that sells anything out of Bass Pro and also stocks all the
"killer" stuff out of California you don't see very much of anywhere.
There is also a family bait shop a few miles away that I usually go to
and tell others about. The people that own it actually live in the back
of the store and do rod repairs and make many of the lures themselves.
They also have big fish contests and always know the local fishing
reports.
The only time I hit the big stores anymore is if I just need some hooks
or weights for fishing real quick. If I had a car instead of walking or
riding a bike, I'd stick to mom and pops.
Dan Dow
Anyone know what this is about?
Gone fishin
"Catch & Release"
Abe Watson
--
Bob Rickard
--------------------------------------------------------------------
SECRET WEAPON -- World's absolute finest spinnerbaits!
All others are now obsolete . . . See for yourself at
http://inetsa.com/user/secretweapon
-----------------------<=- 0')))><
--------------------------------------------------------------------
"Jerry Barton" <jbart...@home.com> wrote in message
news:3AA1D620...@home.com...