zZounds did not protect my amp at all
Ra
My Fender Super Reverb just arrived.
Here is the email I sent to the dealer:
I cannot believe that you would do this to me?
You just shipped my amp to me, in an oversize box,
without so much as a shred of cardboard, foam, peanuts
or ANYTHING to protect it.
The amplifier was also in that box, UPSIDE DOWN.
The bottom of the box is sprinkled with shattered knob pieces
and the Bass pot is bent so badly, it can't be adjusted.
I don't know if it works.
I am afraid to plug it in.
I am sorry... but I feel obligated to warn everyone possible
that if they send their hard earned money to Zzounds,
their cherished equipment is going to be shipped
with absolutely zero consideration for it's survival.
I really am astonished and so disappointed in this $1200 purchase
and I am shocked that zZounds.com
would treat my Fender Super Reverb amp in this careless manner.
regards,
Robert Denney
--
best regards,
Ra
http://thrilltone.com
----------------------
I Seek The Tone
----------------------
tom walls
@freetoys.com says...
>
> My Fender Super Reverb just arrived.
> Here is the email I sent to the dealer:
>
>
>
> I cannot believe that you would do this to me?
> You just shipped my amp to me, in an oversize box,
> without so much as a shred of cardboard, foam, peanuts
> or ANYTHING to protect it.
>
> The amplifier was also in that box, UPSIDE DOWN.
> The bottom of the box is sprinkled with shattered knob pieces
> and the Bass pot is bent so badly, it can't be adjusted.
>
> I don't know if it works.
> I am afraid to plug it in.
>
> I am sorry... but I feel obligated to warn everyone possible
> that if they send their hard earned money to Zzounds,
> their cherished equipment is going to be shipped
> with absolutely zero consideration for it's survival.
>
> I really am astonished and so disappointed in this $1200 purchase
> and I am shocked that zZounds.com
> would treat my Fender Super Reverb amp in this careless manner.
>
>
> regards,
> Robert Denney
>
>
a chance to make things right?
--
Tom Walls
the guy at the Temple of Zeus
Max Leggett
>
>My Fender Super Reverb just arrived.
>Here is the email I sent to the dealer:
Holy moley. Let us know what the response is.
-------------------------------------------------------
Is it not strange that sheep's guts should hale
souls out of men's bodies?
Willie 'The Lion' Shakespeare
-------------------------------------------------------
rpguitar
> a chance to make things right?
Normally I'd agree with that philosophy, but this example is pretty
egregious. If an Ebay seller sent me something like that I wouldn't
think twice about immediately posting negative feedback. Shipping
product safely is not a lost art; it's basic and 100% expected service
that should be taken for granted. Especially from a major retailer.
mike
I agree with Roger completely.
Ra
"Max Leggett" wrote
> Holy moley. Let us know what the response is.
Absolutely.
I will give a full report of their next move, good or bad.
I'm not willing to cover up these kind of atrocities, as some might suggest,
simply because they replace the amp.
I want them to properly pack the next amp that some poor sucker is waiting for.
Keith Adams
wouldnt last long anyway ? Might as well just save you the grief and at the
same time put it out of its misery. Anybody who'd pay $1200 for a circuit
board amp is a dumb ass anyway For any of you RI Super Reverb owners please
dont hold it against me. They're fine enough amps. I just dont like this
wormy piece of dog shit.
"Ra" <use...@freetoys.com> wrote in message
news:BgKwh.11897$qt....@bignews5.bellsouth.net...
imloafin
The shipper is apparently at fault. If the amp is insured, and it
should be, the carrier will likely deny a damage claim due to improper
packing. Request a full refund from the dealer, including all
shipping costs, or repair to the amp - to your satisfaction; your
choice of action.
Note: You may have to present the amp and shipping box to the
carrier's local depot for inspection, have them declare the shipper/
packer to be negligent.
> Rahttp://thrilltone.com
Phil
the bottom and the tubes are upright?
On Feb 2, 12:10 pm, "Ra" <usen...@freetoys.com> wrote:
> Rahttp://thrilltone.com
Jim
> Maybe they realized that it was a circuit board built piece of crap and
> wouldnt last long anyway ? Might as well just save you the grief and at the
> same time put it out of its misery. Anybody who'd pay $1200 for a circuit
> board amp is a dumb ass anyway For any of you RI Super Reverb owners please
> dont hold it against me. They're fine enough amps. I just dont like this
> wormy piece of dog shit.
I'll tone it down a notch without disagreeing:
Ra, PLEASE consider getting a refund from zZounds, locating a silver
face Super Reverb (AVOID the high wattage ultralinear model), and
getting a tech to go through it.
Check out mine:
http://www.timeelect.com/sjsr.htm
ChrisT...@gmail.com
policy...) and it was in its box from the factory upside down. I think
that is standard for tube amps.
Ra
> Ra, PLEASE consider getting a refund from zZounds, locating a silver face Super Reverb (AVOID the high wattage ultralinear model),
> and getting a tech to go through it.
> Check out mine:
> http://www.timeelect.com/sjsr.htm
I am considering this Jim. Thanks.
It appears that Fender may have gotten a great sound out of the SR RI
despite the fact that it isn't wired point to point.
(I've already ordered a full tube upgrade)
It appears to have more thrilled owners than most amps.
I chose this reissue over an original, because for my first good tube amp,
I wanted to explore the sounds without worrying about tweaking and repairing it.
I do agree that your path is a much better investment.
It also removes the fear of wondering how zZounds will pack my replacement.
Jim
> "Jim" wrote
>
>
>>Ra, PLEASE consider getting a refund from zZounds, locating a silver face Super Reverb (AVOID the high wattage ultralinear model),
>>and getting a tech to go through it.
>
>
>>Check out mine:
>>http://www.timeelect.com/sjsr.htm
>
>
>
>
> I am considering this Jim. Thanks.
>
> It appears that Fender may have gotten a great sound out of the SR RI
> despite the fact that it isn't wired point to point.
It's the flexible fish board stuff. NOT circuit board. You can see it
in my pics at Rich's site.
Jim
> "Jim" wrote
>
>
>>Ra, PLEASE consider getting a refund from zZounds, locating a silver face Super Reverb (AVOID the high wattage ultralinear model),
>>and getting a tech to go through it.
>
>
>>Check out mine:
>>http://www.timeelect.com/sjsr.htm
>
>
>
>
> I am considering this Jim. Thanks.
>
> It appears that Fender may have gotten a great sound out of the SR RI
> despite the fact that it isn't wired point to point.
> (I've already ordered a full tube upgrade)
> It appears to have more thrilled owners than most amps.
>
> I chose this reissue over an original, because for my first good tube amp,
> I wanted to explore the sounds without worrying about tweaking and repairing it.
>
> I do agree that your path is a much better investment.
> It also removes the fear of wondering how zZounds will pack my replacement.
You may want to call Rich Koerner and tell him that I sent you. Mr.
Koerner is not the cheapest tech out there, but he is *THE* Super Reverb
man. I wouldn't trade mine for an original black face. Why should I?
Mine sounds WAY better. ...and did you see his packing job? Shipping
was EXPENSIVE, but it could've been Waterford crystal it would've been
intact.
My amp was "won" off of ebay at a very attractive price because it said
"local pickup only" in NYC. But I contacted the owner and got him to
agree to hand deliver to Rich in Jersey.
YOU could buy a silver face, disassemble the chassis and speakers, ship
to Rich, and let him do his magic! That way, you won't pay for shipping
the cab back and forth. Don't overlook his speaker refurb, it's worth it.
Frank Piotrowski
tom walls
rpgu...@gmail.com says...
they do something stupid. Whoops. At any rate, maybe Ra already
contacted them and found them unhelpful, but it didn't sound like it.
The Repair Guy
>My Fender Super Reverb just arrived.
>Here is the email I sent to the dealer:
I hope you took pictures immediately.
The Repair Guy
repairguy1993 dot netfirms dot com
Peter Huggins
cartons so the chassis is on the bottom. Of course the original factory
packaging is quite adequate and never results in the kind of damage
described here. The fault must therefore lie with inadequate
re-packaging by zzounds (however if the carton was dropped by the
shipper they would also be partly responsible for the damage). My
understanding is that zzounds is usually pretty good with this sort of
thing so this must have been an exception and they should replace or
refund according to the buyers preference.
---------------------------------------------------------------------------
" I`d dance with you Maria, but my hands are on fire " - Bob Dylan
" We had a knob, and all we had to do was turn it." - Les Paul
Grins, Peter
http://community.webtv.net/guitarmaniax/THISISTHE
http://community.webtv.net/guitarmaniax/unfinished3
steinbergerstyler
minimal but adeqaute...don't quite know what they were thinking here,
presumably the amp came with some protection when it was shipped from
Fender...
I returned a high-price item because I just didn't want it and they
gave me a full refund fast with no hassle...I'm sure you'll get your
money back.
On Feb 2, 11:10 am, The Repair Guy <repairguy1...@yahoo.com> wrote:
Ra
> You may want to call Rich Koerner and tell him that I sent you. Mr. Koerner is not the cheapest tech out there, but he is *THE*
> Super Reverb man. I wouldn't trade mine for an original black face. Why should I? Mine sounds WAY better. ...and did you see
> his packing job? Shipping was EXPENSIVE, but it could've been Waterford crystal it would've been intact.
> YOU could buy a silver face, disassemble the chassis and speakers, ship to Rich, and let him do his magic! That way, you won't
> pay for shipping the cab back and forth. Don't overlook his speaker refurb, it's worth it.
Thanks Jim. That sounds like a wise option.
I like the idea of stripping the guts because I'd like to build a wood cabinet,
or at least upholster the thing with leather.
I'm gonna start looking around.
I hope my refund isn't hung up forever.
No response from zzounds.
Ra
>I would also recommend contacting Fender and let them know of this as well.
Thank you. I'll do that now.
Ra
>>My Fender Super Reverb just arrived.
>>Here is the email I sent to the dealer:
> I hope you took pictures immediately.
yes
http://thrilltone.com/pics/zzounds1.jpg
oasysco
> ----------------------
> I Seek The Tone
> ----------------------
Fist off, I'm a litttle surprised about the SR coming in an oversized
box. ZZ only does that if the gear is open-box or a customer return. I
ordered a TRRI from them a couple of years ago. It was a blem -
customer return and was $300 off. It arrived in its orig box that was
totally decrepid and just by luck it didn't fall out. The amp had a
problem with the reverb and something else. They acknowledged the
problems, sent me a return slip and I paid nothing for shipping.
ZZ has the ebst return policy of any online retailer. Of course, I've
returned 50% of the stuff theyv'e sent me because of problems, but
they make it really painless for returns. In fact, I just pasted the
return slip on the amp, placed it at the front door, made a call and
that was that.
I'd buy from them again due to their return policy. They also have the
fastest shipping of any, though MF has really come up fast on them at
times.
Greg
Ra
They finally called.
They blame FedEx.
FedEx took it out of the box and removed the packing and the original box
and they put it back in a different box, upside down, with zero packing.
When I told him that the 'new' box also says Fender
and that there is a zZounds shipping label on the outside of it,
he seemed a bit flustered but he's sticking to his story.
It sounds like they're scurrying to cover their ass
and maybe even they have no clue how this happens.
I mentioned the 'disgruntled employee pissing in the coffee'
and that got him stammering but I'm not sure if he actually said anything coherent?
He's going to either have FedEx pick it up or send me an RMA for UPS.
I asked if I was supposed to buy packaging or just throw it in upside down again.
That seemed to stump him again.
I asked for my money back now but he said he won't trust me with a $1000 purchase.
I bought an amp from SameDayMusic.com once.
It farted out after a couple of weeks and they not only replaced it,
they sent the replacement before even worrying about me sending back the defective unit.
At least zZounds is responding and making some promises now.
Be careful out there people. It's a minefield. All we have is each other.
Dave M
> wouldnt last long anyway ?
Are you saying this because Fender tends to use PC boards
for their lower-quality amps, and not because PCB
construction is inferior?
Frank Piotrowski
forget to drop the "reputation" bomb.
If their management have any brains, they know that the impact on their
reputation would be far more detrimental than the cost of doing the right
thing and making you whole, either via a refund or a new replacement amp.
I'd also ask them to put themselves in your place and ask what they would
do, if as individual customers, someone did this to them, or as a company
what would they do if Fender sent them a shipment of new amps, and packaged
and delivered the amps in this manner.
Chickenhead
opened" item. They sent you opened "B stock." Unless it was advertised as
"B Stock" or "demo" or "open box" or some such thing, THE BOX WAS NOT
FACTORY SEALED. There is always a discount from a large dealer for this,
especially when sending out an item from a major retailer like Fender. The
fact that they did not tell you before hand is enough to make me choose to
never deal with zZounds. Incidentally,zZounds seems to have more than its
share of these type of problems, shipping delays, not indicating items for
sale aren't actually in stock, etc.
If I get B-Stock one time when it's not advertised as such, I will NEVER buy
from that retailer again and I will spread it all over the web for the next
five years.
Sure, anyone can screw up, but they need to make this right and make it
right fast. Sorry, but they do NOT get the same slack as a small shop where
you can call up and talk to the person who will be doing the shipping or the
person standing next to them.
This is inexcusable, especially given the time it takes to ship something
like that and the aggravation of having to send it back. Correct me if I'm
wrong, but Fender Super Reverb's aren't exactly cheap either.
Keep us posted. They should offer a full refund including shipping, and
pay it quick. They should give you a $50 gift cert too for the aggravaton.
Keep us posted. Take a refund, do not deal with them again, and keep us
posted.
If you are the least bit unsatisfied with their response, please be so kind
as to post the details as many places as possible so that others are warned
(resellerratings, epinions, etc.). That is outrageous.
So far, my best "major retailer" online experiences have been with American
Musical Supply (www.americanmusical.com) and www.samedaymusic.com . I
believe Music123 is the same company as samedaymusic.com, but sameday offers
a 60 return policy and guaranteed same day shipping for the same price.
There's a few other retailers that have sent me used, open-box, or not had
in-stock, etc. The prices are pretty much the same (MAP) at all of them, so
I always go for the dealers that have been reliable for me and others.
"rpguitar" <rpgu...@gmail.com> wrote in message
news:1170437540....@k78g2000cwa.googlegroups.com...
Chickenhead
nor end up with a less valuable product. I would only accept full refund
including shipping, or, in the alternative, immediate (possibly express)
shipping of another one, properly packed and factory sealed. There's no
reason they can't cross-ship in this case.
"imloafin" <imlo...@windstream.net> wrote in message
news:1170439211....@j27g2000cwj.googlegroups.com...
Jim
> If you have to go higher up their food chain to get this resolved, don't
> forget to drop the "reputation" bomb.
>
> If their management have any brains, they know that the impact on their
> reputation would be far more detrimental than the cost of doing the right
> thing and making you whole, either via a refund or a new replacement amp.
If they saw these posts and were REALLY smart, they'd give us all a code
for a 10% discount. Turn a negative into a positive. ...and fire the
schmuck that packed that amp!
Chickenhead
shipping has been exceptionally fast -- They have a few locations they ship
from, so even though they are technically located in Florida, my last two
shipments from them have come from Nevada and got here (Seattle) within a
few days. They ship fast too! Everything I've gotten from them over the
years has been exceptionally well packed. Every new item I've ordered was
factory-sealed. They've always promptly refunded my money on returns and
done cross-ships too when I wanted to exchange. They even quickly sent a
UPS return label and not charged me for shipping for a recent return of a
guitar that had an incorrect specification posted on their and the
manufcturer's website.
They offer a 45 day Money-Back guarantee and usually a free extra year or
two of protection beyond the manufacturer's warranty. BTW: Bad experiences
with 8thstreet.com (multiple times sent "open box" and previously returned
items advertised as brand new -- one fellow there was quite rude to me when
they sent me a bad guitar and asked if I "returned a lot of guitars." NEVER
BUY FROM 8THSTREET.COM.
The one or two times I tried to order from zZzounds, they neglected to
inform me the item wasn't in stock. After a week or so went by, I figured
it out and canceled the order. Given your experience, it is highly unlikely
they will ever get my business again.
Musiciansfriend used to occasionally send me an open box item as new, and
was more expensive than most as far as shipping went. Because they are
affiliated with Guitar Center or something, I always have to pay
Washington's 8-9% sales tax with them too. On the other hand, they've been
good about dropping the price to compensate for the tax when I call them on
the phone, and over the last two years or so they've never sent me B-Stock;
they seem to have cleaned up their act a bit.
Samedaymusic has superfast shipping and even though they send from somewhere
on the East Coast, I've always gotten a tracking # within one business day.
If they don't have it in stock, they make it quite clear on their website.
I've ordered from them a lot and NEVER received B-stock. Everything I
ordered was factory-fresh and received well-packed and undamaged. They also
give you 60 days to return an item, free shipping if you keep it, and the
one or two times I returned something for a reason that was not their or the
manufacturer's fault (I just didn't like it), the shipping charges they
ultimately assessed were very reasonable -- Something like $12-15 for a
guitar. They did not charge me a restocking fee either. They of course
will not charge you shipping to return an item that is damaged or defective.
Sweetwater.com screwed up an order on me (sent wrong item) and still
charged me hefty shipping after I returned it at my own expense. They also
can be a bit slow about shipping and occasionally sell things they don't
have in stock yet. They did offer me a $25 gift certificate at some point
to attempt to make it right and their salespeople usually know their
products pretty well. The Sales "Counselor" I used to have isn't there
anymore I don't think, and the new guy they've assigned me has tried very
hard to be helpful. Unfortunately, I'm not a fan of their system where when
you call you're supposed to talk to your assigned salesdewd -- Usually I
have to wait for them to call me back, if they actually do call back. When
I have an issue, I want it resolved ASAP and not to have to play phone tag
or wait for them to call me at THEIR convenience -- So I still shy away from
them.
"Chickenhead" <kurtWITHOUTTHES...@hoNOtmSPAMailTHANKS.com>
wrote in message news:3PednUf0MOUrXV7Y...@comcast.com...
danny...@cox.net
>
> ZZ has the ebst return policy of any online retailer. Of course, I've
> returned 50% of the stuff theyv'e sent me because of problems, but
> they make it really painless for returns. In fact, I just pasted the
> return slip on the amp, placed it at the front door, made a call and
> that was that.
>
> I'd buy from them again due to their return policy. They also have the
> fastest shipping of any, though MF has really come up fast on them at
> times.
>
> Greg
In what way is their return policy the "best"? American Musical Supply
and Music123 both have 45-day policies, and I have returned stuff to
both without problems. When I received an "open box" item from
American Musical that was missing some items, they sent me a brand-new
one for the open-box price, and paid shipping for the return and the
replacement. They also quickly shipped me a replacement for a
defective Magic Stomp, and then another one when the first replacement
was also defective, all without charging me anything.
Danny W.
Max Leggett
>On Feb 2, 2:13 pm, "oasysco" <wilderkom...@yahoo.com> wrote:
>
>>
>> ZZ has the ebst return policy of any online retailer. Of course, I've
>> returned 50% of the stuff theyv'e sent me because of problems, but
>> they make it really painless for returns. In fact, I just pasted the
>> return slip on the amp, placed it at the front door, made a call and
>> that was that.
>>
>> I'd buy from them again due to their return policy. They also have the
>> fastest shipping of any, though MF has really come up fast on them at
>> times.
>>
>> Greg
>
>In what way is their return policy the "best"? American Musical Supply
>and Music123 both have 45-day policies, and I have returned stuff to
The only time I ever had a problem [I've dealt with AMS, Music 123,
ZZ, Jeff Hale, and Glenn Murch [we won't mention Robbie Brown's
Guitar Town - fraud] was with a $20 patch cord from AMS. They replaced
it gratis, told me to throw the old one in the garbage, and bent over
backward to be good. Everyone [except maybe Mr Brown] is aware of how
info flashes about cyberspace, and one ungruntled costomer with a
useless amp can mean an immediate drop in sales. My forecast is that
ZZ replaces the amp with no extra shipping charges and apologises to
Ra for the inconvenience, simply because the'd be insane to do
otherwise.
-------------------------------------------------------
Is it not strange that sheep's guts should hale
souls out of men's bodies?
Willie 'The Lion' Shakespeare
-------------------------------------------------------
Chickenhead
Hey, good question about how to ship it back. I'd take a picture of the box
it came in too and one showing how it was packed -- You want to make sure
they don't try to claim your packaging was how it came to you. Phone
camera's are good for this sort of thing. After taking the pictures, I'd
return it better packed and eat the expense just so that you don't end up
with any liability whatsoever. Once you get your money back, or if you
don't quickly get your money back -- send the photos to Fender. I wouldn't
expect much from Fender though; unlike a lot of smaller instrument
companies, they probably don't care a whit as long as the orders come in.
That's truly amazing that he gave you that line of bull about FedEx
repackaging it -- I'm curious how he would "know" this, let alone the fact
that the physical evidence plainly shows he's full of crap. Did FedEx do
this in front of him? Did they tell him they did this? If so, was it
before or after they did it? Did he watch them do it and then do nothing
about it? Yep, it's a fibber alright.
BTW, if any of you own stock in zZounds, this might be a good time to sell.
"Ra" <use...@freetoys.com> wrote in message
news:Q0Owh.11919$qt....@bignews5.bellsouth.net...
oasysco
> On Feb 2, 2:13 pm, "oasysco" <wilderkom...@yahoo.com> wrote:
>
>
>
> > ZZ has the ebst return policy of any online retailer. Of course, I've
> > returned 50% of the stuff theyv'e sent me because of problems, but
> > they make it really painless for returns. In fact, I just pasted the
> > return slip on the amp, placed it at the front door, made a call and
> > that was that.
>
> > I'd buy from them again due to their return policy. They also have the
> > fastest shipping of any, though MF has really come up fast on them at
> > times.
>
> > Greg
>
> In what way is their return policy the "best"? American Musical Supply
> and Music123 both have 45-day policies, and I have returned stuff to
> both without problems. When I received an "open box" item from
> American Musical that was missing some items, they sent me a brand-new
> one for the open-box price, and paid shipping for the return and the
> replacement.
I've never paid to ship back a product to ZZ; like M123, they've
shipped me a product instead of waiting for the return to arrive. Of
course, like M123, they've got your CC.
I'm really talking 8 years back when MF and others would put you thru
the ringer for returns. ZZ was so far ahead in the area of hassle free
retns at that time. I still give them credit for that.
> They also quickly shipped me a replacement for a
> defective Magic Stomp, and then another one when the first replacement
> was also defective, all without charging me anything.
Yeah, they've caught up to ZZ, but ZZ was there first.
Greg
>
> Danny W.
Chickenhead
made by Fender and their parent and child companies they'd have to
restructure their business. My guess too is that Fender extends them
credit -- So they'd be in a tough spot if they quit Fender or threatened to.
But zZounds probably needs Fender a whole lot more than you need zZounds.
Their potential to damage Fender's business or reputation is minimal.
"Frank Piotrowski" <f.piot...@att.net> wrote in message
news:NVOwh.503699$Fi1.1...@bgtnsc05-news.ops.worldnet.att.net...
> I'd also ask them . . . .
Max Leggett
<kurtWITHOUTTHES...@hoNOtmSPAMailTHANKS.com> wrote:
>
>BTW, if any of you own stock in zZounds, this might be a good time to sell.
Listen to this dude, you investors. Ebay is a 5 star strong buy at S&P
and has been for a couple years, during which the stock has
underperformed the Dow by 40%. Exactly the same applies to Guitar
Centre. The smart money can crunch the figures, but it's the people at
the bottom of the food chain - guitar buying schmucks - who actually
determine what happens, and if the guitar buying schmucks get cheesed
off, then the smart money looks stupid. If ZZ does't do right by Ra,
then shorting the parent company looks like a money maker. Who owns
ZZ, ayway?
Frank Piotrowski
Zilkha) related to zZounds are privately held.
The following is from this link - http://www.hitsquad.com/smm/news/36/
"HarmonyCentral.com, Inc. is a privately-held company that owns and operates
Harmony-Central.com and zZounds.com two of the most successful and visited
sites of their kind. The company’s major funders include Vulcan Ventures
Inc. and Zilkha Venture Partners.
Harmony-Central.com, incorporated as Harmony Central, Inc., was founded in
1994 by Scott Lehman and Wilson Chan. At the time, both were majoring in
Electrical Engineering at the Massachusetts Institute of Technology (MIT).
By 1999, it became the leading Internet resource for musicians, producers,
and other audio/music professionals and enthusiasts supplying valuable
information from news and product reviews to classified ads and chat rooms.
The site attracts more than 70,000 unique visitors daily, and over 1.2
million unique visitors each month.
zZounds.com, incorporated as Sound Investment, LLC, was founded in September
1996 by Ray Campbell, a lawyer and former professional journalist. By 1999,
zZounds offered more than 100,000 items for sale online, and was filling
hundreds of orders per day.
In November 1999, Harmony-Central merged with zZounds. The two sites operate
independently, and are managed by HarmonyCentral.com, Inc."
Jim
> "Jim" wrote
>
>
>>You may want to call Rich Koerner and tell him that I sent you. Mr. Koerner is not the cheapest tech out there, but he is *THE*
>>Super Reverb man. I wouldn't trade mine for an original black face. Why should I? Mine sounds WAY better. ...and did you see
>>his packing job? Shipping was EXPENSIVE, but it could've been Waterford crystal it would've been intact.
>
>
>>YOU could buy a silver face, disassemble the chassis and speakers, ship to Rich, and let him do his magic! That way, you won't
>>pay for shipping the cab back and forth. Don't overlook his speaker refurb, it's worth it.
>
>
>
> Thanks Jim. That sounds like a wise option.
> I like the idea of stripping the guts because I'd like to build a wood cabinet,
> or at least upholster the thing with leather.
I'd think twice about that. Even if you liked the results, it'll
negatively impact resale value. I decided not to replace the grill
cloth. A used (but not thrashed) Super Reverb oozes "mojo." Recover
it, put on after market cloth... and you ruin it, IMHO.
If you want to go that route, search out a chassis and start from scratch.
Ra
>> Thanks Jim. That sounds like a wise option.
>> I like the idea of stripping the guts because I'd like to build a wood cabinet,
>> or at least upholster the thing with leather.
> I'd think twice about that. Even if you liked the results, it'll negatively impact resale value. I decided not to replace the
> grill cloth. A used (but not thrashed) Super Reverb oozes "mojo." Recover it, put on after market cloth... and you ruin it,
> IMHO.
> If you want to go that route, search out a chassis and start from scratch.
Right.
I'm starting to lean towards the idea of a separate cabinet and head.
Makes it easier, if you need work done on the electronics.
I'm even considering a cabinet and a Nano Head.
At least they are built well with quality components.
I've already got a few boosters to help push it.
I only play at home and want something that will offer killer low volume tone
along with excellent recording capabilities.
Andy
> "Jim" wrote
>
>>> Thanks Jim. That sounds like a wise option.
>>> I like the idea of stripping the guts because I'd like to build a wood cabinet,
>>> or at least upholster the thing with leather.
>
>
>> I'd think twice about that. Even if you liked the results, it'll negatively impact resale value. I decided not to replace the
>> grill cloth. A used (but not thrashed) Super Reverb oozes "mojo." Recover it, put on after market cloth... and you ruin it,
>> IMHO.
>
>> If you want to go that route, search out a chassis and start from scratch.
>
>
> Right.
> I'm starting to lean towards the idea of a separate cabinet and head.
> Makes it easier, if you need work done on the electronics.
You can still find the odd 'butchered' head+cab Super Reverb combo.
> I'm even considering a cabinet and a Nano Head.
> At least they are built well with quality components.
> I've already got a few boosters to help push it.
>
> I only play at home and want something that will offer killer low volume tone
> along with excellent recording capabilities.
Hmmm...'Low Volume' and Super Reverb in the same sentence don't mesh
with me.
Cheers,
Andy.
danny...@cox.net
> > On Feb 2, 2:13 pm, "oasysco"
>
>
> Greg<
Since zzSounds has only a 30-day policy, it seems like they're the
ones who need to catch up.
Danny W.
Ra
>> I only play at home and want something that will offer killer low volume tone
>> along with excellent recording capabilities.
> Hmmm...'Low Volume' and Super Reverb in the same sentence don't mesh with me.
Well, I'm not in an apartment and live alone, so it doesn't have to be THAT low.
I picked up a Carl Martin Hydra Boost and a Duncan Pickup Booster
to help push the tubes without requiring quite as much overall loudness.
I wanna push the tubes but without distortion.
Just clear effects like shimmer and feedback.
RickH
> My Fender Super Reverb just arrived.
> Here is the email I sent to the dealer:
>
> I cannot believe that you would do this to me?
> You just shipped my amp to me, in an oversize box,
> without so much as a shred of cardboard, foam, peanuts
> or ANYTHING to protect it.
>
> The amplifier was also in that box, UPSIDE DOWN.
> The bottom of the box is sprinkled with shattered knob pieces
> and the Bass pot is bent so badly, it can't be adjusted.
>
> I don't know if it works.
> I am afraid to plug it in.
>
> I am sorry... but I feel obligated to warn everyone possible
> that if they send their hard earned money to Zzounds,
> their cherished equipment is going to be shipped
> with absolutely zero consideration for it's survival.
>
> I really am astonished and so disappointed in this $1200 purchase
> and I am shocked that zZounds.com
> would treat my Fender Super Reverb amp in this careless manner.
>
> regards,
> Robert Denney
>
> --
> best regards,
> ----------------------
> I Seek The Tone
> ----------------------
Obviously they dont drug test their employees, such incompetance.
While I was building my house I had a kitchen full of cherry wood
cabinets delivered from a large home center. Upon delivery, the box
truck did not have anything tied down and all the cabinets were strewn
about in a pile, many ripped apart. I refused delivery of the $15,000
order and eventually got satisfaction, but fell way behind on
construction schedule. Send ZZ a link to this post, it's already cost
them more in bad press than their profit on that one amp, they better
fix it to redeem themselves. Good Luck.
Bahnzo
shipped this amp wasn't high. It doesn't take drugs to make you
stupid, there's a shitload of people out there naturally dumb.
2nd: As someone who *will* be buying a new guitar reasonably soon, I
just crossed this place off my list. And it's too bad because I've
heard some good things about ZZ, but unless they REALLY make this
right, and in a hurry, there is no way I'd ever buy anything from them
ever. Keep us informed......
-Ken
woland99
<kurtWITHOUTTHESPAMshapNOSPAM...@hoNOtmSPAMailTHANKS.com> wrote:
> Gotta' go with RP here. Assuming you did not buy a "B stock" or "previously
> opened" item. They sent you opened "B stock." Unless it was advertised as
> "B Stock" or "demo" or "open box" or some such thing, THE BOX WAS NOT
> FACTORY SEALED.
I suspect such practice - reselling returned items as new is
somewhat common with online retailers. I bought feew items
from zzounds.com before and couple time it definitely looked
as if box was resealed.
But nothing was damaged or broken so I did not complain.
But I would NEVER buy tube amp online - too many thing go
wrong with those and you are much better off paying a little more
in a local Mom'n'Pop that employs qualified amp technician and
will service your amp if anything goes wrong.
Here in Austin we have a place called Guitar Rez. They specialize
in higher end gears - eg. Bogner, Dr Z and Rivera amps.I bought
used Rivera from them and had problems with it - they kept fixing it
until I was satisfied. I do not think I would buy a stombox from them
- you can get better deal online but for amps or guitar it is hard to
beat their service.
JT
Grinner
>
> They blame FedEx.
> FedEx took it out of the box and removed the packing and the original box
> and they put it back in a different box, upside down, with zero packing.
>
> When I told him that the 'new' box also says Fender
> and that there is a zZounds shipping label on the outside of it,
> he seemed a bit flustered but he's sticking to his story.
>
> It sounds like they're scurrying to cover their ass
> and maybe even they have no clue how this happens.
> I mentioned the 'disgruntled employee pissing in the coffee'
> and that got him stammering but I'm not sure if he actually said anything
> coherent?
>
> He's going to either have FedEx pick it up or send me an RMA for UPS.
> I asked if I was supposed to buy packaging or just throw it in upside down
> again.
> That seemed to stump him again.
>
> I asked for my money back now but he said he won't trust me with a $1000
> purchase.
What the hell did he mean by that defamatory remark? It's not your fault ! !
! Do you have some sort of authority to make compaints to over there, like
trade prcatices or some sort of consumer protection agency? I'd be on the
phone to them in a flash in order to rip these smartarsed creeps a new
arsehole.
Jailhouse Bones Dupree
>> I asked for my money back now but he said he won't trust me with a $1000
>> purchase.
>
> What the hell did he mean by that defamatory remark? It's not your fault !
> ! ! Do you have some sort of authority to make compaints to over there,
> like trade prcatices or some sort of consumer protection agency? I'd be on
> the phone to them in a flash in order to rip these smartarsed creeps a new
> arsehole.
Obviously they aren't going to give hime a $1000 credit until they get the
amp back. I believe that's standard practice for any retailer.
Try it yourself sometime, buy something then go demand your money back
before you return the item and see how far you get.
--
Cheers!
Ra
>> YOU could buy a silver face, disassemble the chassis and speakers, ship to Rich, and let him do his magic!
> If you want to go that route, search out a chassis and start from scratch.
After thinking on the various options overnight, I am not excited about any of them.
I do not need to create an amplifier project right now.
I am building guitars right now. I am looking for something to best give them a voice.
I want the best sounding option in the $1000 price range.
I need it to sound great right now.
I wouldn't know if one of those old amps sounded right or not.
A new Super will at least give me a benchmark to base future evalutions on.
This is not the right time for me to try and put together a vintage amplifier.
I have too many other things to do.
Thanks though. I still think your ideas make for the best investment.
I am hoping to dabble in those areas in the future.
Better warn Rich though,
if he sends my amp back upside down, without any packing, I will talk about it.
Jim, want a pick? http://surfpick.com
LarryV
wrote:
> On Sat, 03 Feb 2007 20:25:15 +1100, Grinner wrote:
> >> I asked for my money back now but he said he won't trust me with a $1000
> >> purchase.
>
> > What the hell did he mean by that defamatory remark? It's not your fault !
think it's fair to rate ZZounds on this one episode, I've bought
things from them in the past and have always been satisfied with their
customer service. This just sounds like a fluke to me, and who knows,
it could be because of a disgruntled employee who wanted to elicit
this type of response to give them a bad name. At any rate, getting
damaged goods happens sometimes when you do business via mail. Any
company I've ever dealt with has solved the issue to my satisfaction.
Ra
"Keith Adams" wrote
> Anybody who'd pay $1200 for a circuit board amp is a dumb ass anyway For any of you RI Super Reverb owners please dont hold it
> against me. They're fine enough amps...
Thank you sir.
Your tact is exceeded only by your charm.
Would you mind putting that statement onto YouTube?
I'm curious to see if the words actually come out of your ass.
Chickenhead
cross-ship. Admittedly, they have my CC# on file.
I've never asked for the money back without returning the product first, but
most reputable e-tailers are delighted to ship you a replacement while
waiting for return of damaged goods. It's a small price to pay to keep from
having to give you your money back in full and have you take your business
elsewhere.
They should have shipped Ra a new amp immediately, if that's what he wanted,
while also shipping him a return label. If they don't get it back within a
reasonable period of time, they can charge his CC# or call him.
The proper response, instead of telling Ra they don't trust him and making
up a bogus story about it being FedEx's fault, should have been:
"We are so sorry that happened. We'll immediately send you another amp and
a return label for the old one. Just please be sure and return the old one
within 30 days[or 14 days or whatever] and call us if you don't receive the
return label within a few days."
That's how www.americanmusical.com and www.samedaymusic.com have responded
when I've received merchandise that had a problem.
If zZounds had done that the moment Ra contacted them, this whole thread
would have been about how well zZounds responded rather than what jerks they
are. If they had handled this right, this thread that could have been a
testimonial for zZounds instead of driving customers to their competition.
They would have also kept this one sale.
If I were their banker and saw a few of these threads, I would extend them
no further credit or I would raise the interest on their business line of
credit.
"Jailhouse Bones Dupree" <sp...@subatomicblues.com> wrote in message
news:pan.2007.02.03....@subatomicblues.com...
Ra
> They should have shipped Ra a new amp immediately, if that's what he wanted, while also shipping him a return label. If they
> don't get it back within a reasonable period of time, they can charge his CC# or call him.
>
> The proper response, instead of telling Ra they don't trust him and making up a bogus story about it being FedEx's fault, should
> have been:
>
> "We are so sorry that happened. We'll immediately send you another amp and a return label for the old one. Just please be sure
> and return the old one within 30 days[or 14 days or whatever] and call us if you don't receive the return label within a few
> days."
>
> That's how www.americanmusical.com and www.samedaymusic.com have responded when I've received merchandise that had a problem.
>
> If zZounds had done that the moment Ra contacted them, this whole thread would have been about how well zZounds responded rather
> than what jerks they are. If they had handled this right, this thread that could have been a testimonial for zZounds instead of
> driving customers to their competition. They would have also kept this one sale.
>
> If I were their banker and saw a few of these threads, I would extend them no further credit or I would raise the interest on
> their business line of credit.
When I first went into shock, all I was thinking of was a replacement.
I really wanted the amp.
If they had gotten back to me then and taken some responsibility for my suffering,
I would have agreed to a replacement.
By the time they informed me that they bore no responsibility for my situation, a few hours later,
I had realized that maybe I would be better off extricating myself from further dealings with this company.
I really get the creeps when I picture someone sitting with this wreck in front of them
and participating in these forums without alerting others to such a travesty.
I live on a little island. I don't care much for music store environments anyway.
The Internet is the richest source of [insert anything here] , in history. The Internet is also a minefield.
The most valuable asset I have in this marketplace,
is the people who share their experiences with me, good or bad.
Chickenhead
once, shame on you; fool me twice, shame on me" or "once bitten, twice shy."
After that discussion with customer service after shipping made a bad
boo-boo, my goal too would be to extricate myself from them as quickly as
possible.
Evidently, they made not one, but two serious mistakes. The first one,
mispacking the amp, can happen to anyone; mistakes happen. The second one,
the terrible customer service, can happen as well if you hire the wrong
person. But combined, they are evidence not of innocent error but, rather,
bad business practices.
Ra has experience as a seller with his Surf Pick business. I think he of
all people would be inclined to cut another business a break for an innocent
mistake. I've seen him on here for years and never seen him complain about
a seller like this, so I'm mighty inclined to take his warning seriously.
When you multiply the business they've likely lost just from this thread, I
can pretty much guarantee that the lost profit margins alone will well
exceed the full price of the amp. For every regular participant in this ng,
there are probably 10 lurkers. For every person that's gotten involved in
this thread, there are probably 10-20 regulars who have read it.
Most of us here are not teenagers with $200 to spend. Most of us are
either pros who spend thousands every year, or middle-aged folks with good
day jobs who are still very committed to the art form and spend just as much
as the pros or more. I personally spend thousands every year on new gear.
I'll bet our lawyers, doctors, engineers, dentists, etc., spend that much
too. Some of us also have teenagers who will spend hundreds or more a year
on gear.
As a "pro" or paraprofessional, I also make recommendations to musicians I
work with. On my recommendation, folks I gig with regularly now buy gear
from Samedaymusic or American Musical Supply. Some of them buy gear for
their kids too. All those people tell other people.
It doesn't take an Einstein to do that math and figure out that even at a 1%
profit margin, the loss to ZZounds for their wretched treatment of you will
far exceed the retail price of the amp.
Small niche marketers, like Redstone, Jhale, Legato Guitars, etc., certainly
understand the value of a group like this to their business. I'd bet any of
those folks would tell you how important their reputation and the comments
of people like us are. In fact, Dave at Redstone understood it so well that
he used us as a testing ground, review ground, and even gave away a few amps
to folks here in exchange for testing and endorsements. I'd bet any of the
folks I just mentioned would be happy to tell you (at least offline or in
private where they don't have to worry about being sued) what fools the
zZounds folks were to treat Ra that way.
If they did it to Ra, chances are they do it to others, and those others are
on other newsgroups, bulletin boards, review sites, and have friends and
business associates who are musicians and buy gear.
Check it out: Go to google groups, search for "zZounds" and watch what
comes up!
"Ra" <use...@freetoys.com> wrote in message
news:Hj4xh.44978$qt.1...@bignews5.bellsouth.net...
tom walls
> I really get the creeps when I picture someone sitting with this wreck in front of them
> and participating in these forums without alerting others to such a travesty.
>
Chills! ;-)
Jim
> "Jim" wrote
>
>
>>>YOU could buy a silver face, disassemble the chassis and speakers, ship to Rich, and let him do his magic!
>>
>>If you want to go that route, search out a chassis and start from scratch.
>
>
>
> After thinking on the various options overnight, I am not excited about any of them.
>
> I do not need to create an amplifier project right now.
> I am building guitars right now. I am looking for something to best give them a voice.
In my opinion, a good Super Reverb is THE amp that really brings out
subtle characteristics in different guitars. The reissue does it, just
not as well as the real thing. But I understand where you are coming
from. Still, if you can locate a good working Silver Face without a
mids control for the normal channel, give it a try. If owner has
documentation for a filter cap job, or if there is very little hum, it's
probably just fine as is. They are great without the Rich Koerner
treatment. That only makes them better.
> I want the best sounding option in the $1000 price range.
> I need it to sound great right now.
>
> I wouldn't know if one of those old amps sounded right or not.
> A new Super will at least give me a benchmark to base future evalutions on.
> This is not the right time for me to try and put together a vintage amplifier.
> I have too many other things to do.
>
> Thanks though. I still think your ideas make for the best investment.
> I am hoping to dabble in those areas in the future.
> Better warn Rich though,
> if he sends my amp back upside down, without any packing, I will talk about it.
Rich is OBSESSIVE on his packing. That won't happen!
Here's a picture of my dog Dylan disposing of Rich's packing material:
http://www.seattle-attorney.com/richs_box.jpg For size reference, Dylan
is over the standard Doberman size, at nearly 100 pounds.
> Jim, want a pick? http://surfpick.com
Direct Email: jim at seattle [hyphen or minus sign, not the underscore]
attorney dot com
Ra
"Jim" wrote
> Here's a picture of my dog Dylan disposing of Rich's packing material: http://www.seattle-attorney.com/richs_box.jpg
Haha!
Babe gets the packing materials here
http://freetoys.com/pics/babe2.jpg
Every Good Boy Deserves Fudge
{...Make sure 'zZounds" pays return shipping!}
"Ra" <use...@freetoys.com> wrote in message news:BgKwh.11897$qt....@bignews5.bellsouth.net...
>
> My Fender Super Reverb just arrived.
> Here is the email I sent to the dealer:
>
>
>
> I cannot believe that you would do this to me?
> You just shipped my amp to me, in an oversize box,
> without so much as a shred of cardboard, foam, peanuts
> or ANYTHING to protect it.
>
> The amplifier was also in that box, UPSIDE DOWN.
> The bottom of the box is sprinkled with shattered knob pieces
> and the Bass pot is bent so badly, it can't be adjusted.
>
> I don't know if it works.
> I am afraid to plug it in.
/CUT
Ra
"Every Good Boy Deserves Fudge" wrote
> Return the damn POS & get your money back, bro.
> {...Make sure 'zZounds" pays return shipping!}
I'm hopin' ... I'm hopin'
As someone else pointed out...
this is not the first complaint they have heard:
http://groups.google.com/groups/search?hl=en&ie=UTF-8&oe=UTF-8&q=zzounds
Ra
I want to point out that the same phony scumbags
who tell me that I "spoke too soon"
are the exact same worthless motherfuckers whom,
if I had followed their assbrained advice, would then be chiming in with:
"Well if you've had the amp for 3 days and you didn't cause the damage yourself,
then why didn't you say anything about it until now?"
Fuck you phonies.
I hope all your shit breaks down.
Nil
> I want to point out that the same phony scumbags
> who tell me that I "spoke too soon"
>
> are the exact same worthless motherfuckers whom,
> if I had followed their assbrained advice, would then be chiming
> in with:
>
> "Well if you've had the amp for 3 days and you didn't cause the
> damage yourself, then why didn't you say anything about it until
> now?"
Another "fact"? Wow, you're full of 'em!
Every Good Boy Deserves Fudge
>
> "Every Good Boy Deserves Fudge" wrote
>
>> Return the damn POS & get your money back, bro.
>> {...Make sure 'zZounds" pays return shipping!}
>
>
>
> I'm hopin' ... I'm hopin'
>
> As someone else pointed out...
> this is not the first complaint they have heard:
>
> http://groups.google.com/groups/search?hl=en&ie=UTF-8&oe=UTF-8&q=zzounds
wow..
yo,
I got a guitar from the Used Music Store {aka "Musicians F[r]iend"}
that was, well, used, and also cracked neck! right in half, no damage
at all whatsoever to the shipping box. The bridge pickup was also
removed completely, missing. And the guitar looked as if it had been
gigged for a month then stored in a dusty crawl space after that :(
Better off EMAILING 'customer service' on shit like that instead of phone.
Document everything via email, explain your position, attach photos/etc.
Email works MUCH BETTER from my experience. Than having to deal
with some ego-tripping, non-feeling droid on the phone who's trying to
defend the 'company BS at all costs, nevermind what happened you
receiving an obviously USED instrument sold as "new", completely
broken and totally unplayable..with fingerprints, dust and scratchmarks
galore..after shelling out near 1000's of dollars for an expensive musical
instrument they had advertised in their catalogue as "BRAND NEW" -
'UNPLAYED".
MF is as bad as Fry's Electronics, putting used/defective/broken
merchandise right back on the shelves to be sold as 'new'
to some other unsuspecting sucker..
Lumpy
> I will give a full report of their next move, good or bad.
>
> I'm not willing to cover up these kind
> of atrocities, as some might
> suggest, simply because they replace the amp.
>
> I want them to properly pack the next
> amp that some poor sucker is
> waiting for.
Maybe giving them the opportunity to resolve the
problem would be a sensible idea instead of
firing off a crossposted complaint.
Suppose they told you they were sorry and that
they fired the packing guy and there was a new
amp on the way via overnight.
Maybe somebody in shipping put shipping label
on some returned, broken amp by mistake. It's
not a good mistake to make, but stuff like that
happens.
Have you ever shipped the wrong picks to someone?
Lumpy
--
You were the Tidy Bowl Guy?
Yes. I'm cleaning your bathroom bowl.
www.lumpyvoice.org
Lumpy
> I want to point out that the same phony scumbags
> who tell me that I "spoke too soon"
>
> are the exact same worthless motherfuckers whom,
> if I had followed their assbrained advice, would
> then be chiming in with:
> "Well if you've had the amp for 3 days and you
> didn't cause the damage yourself, then why didn't
> you say anything about it until now?"
>
> Fuck you phonies.
> I hope all your shit breaks down.
Hard to imagine how zz wouldn't trust you with
a grand when you clearly are showing such a calm
and professional attitude about this.
Lumpy
--
You Played on Lawrence Welk?
Yes but no blue notes. Just blue hairs.
www.lumpyguitar.net
Bahnzo
a chance, to which they responded, "not our fault it's the shipper",
which is total horseshit since the amp was shipped w/o any packing
materials.
-Ken
Lumpy
> > Maybe somebody in shipping put shipping label
> > on some returned, broken amp by mistake. It's
> > not a good mistake to make, but stuff like that
> > happens.
> >
> > Have you ever shipped the wrong picks to someone?
Bahnzo wrote:
> This isn't some picks, this is an expensive amp. And
> he has given them a chance, to which they responded,
> "not our fault it's the shipper", which is total
> horseshit since the amp was shipped w/o any packing
> materials.
This is an amp. Expensive is subject to the interpretation
of who's buying it. It's not an organ transplant or a
one of a kind antique. It's a friggin Fender mass produced
amp. He could probably resolve the situation
pretty simply without all the histrionics.
Why all the riot inciting?
Lumpy
--
You played on "The Love Boat"?
Yes. White tux, huge sideburns.
www.lumpyvoice.org
oasysco
> They finally called.
>
> They blame FedEx.
> FedEx took it out of the box and removed the packing and the original box
> and they put it back in a different box, upside down, with zero packing.
>
> When I told him that the 'new' box also says Fender
> and that there is a zZounds shipping label on the outside of it,
Geezsch! FedEx didn't rebox the amp. I've gotten B-stock/customer
returns from ZZ before and once it was boxed i n a very unseemly
method - not the orig box, but with ZZ all over it. Anotehr time, the
orignal box was falling apart and I was aghast they didn't put it into
an outer box for shipping. Both times, the amps went back as they had
problems.
Still, for ease of returns - especially in the early days (90's-2000),
ZZ gets my vote as the leader. But unfortunately, they are sending out
gear that makes you return it. Happened to me twice with amps with
them.
For new gear? MF is first, Music123 and victorlitz next, samash.com,
zz after that.
Greg
>
> It sounds like they're scurrying to cover their ass
> and maybe even they have no clue how this happens.
> I mentioned the 'disgruntled employee pissing in the coffee'
> and that got him stammering but I'm not sure if he actually said anything coherent?
>
> He's going to either have FedEx pick it up or send me an RMA for UPS.
> I asked if I was supposed to buy packaging or just throw it in upside down again.
> That seemed to stump him again.
>
> I asked for my money back now but he said he won't trust me with a $1000 purchase.
> I bought an amp from SameDayMusic.com once.
> It farted out after a couple of weeks and they not only replaced it,
> they sent the replacement before even worrying about me sending back the defective unit.
>
> At least zZounds is responding and making some promises now.
> Be careful out there people. It's a minefield. All we have is each other.
>
> --
> best regards,
> Rahttp://thrilltone.com
lab~rat >:-)
>
>My Fender Super Reverb just arrived.
>Here is the email I sent to the dealer:
>
>
>
>I cannot believe that you would do this to me?
>You just shipped my amp to me, in an oversize box,
>without so much as a shred of cardboard, foam, peanuts
>or ANYTHING to protect it.
>
>The amplifier was also in that box, UPSIDE DOWN.
>The bottom of the box is sprinkled with shattered knob pieces
>and the Bass pot is bent so badly, it can't be adjusted.
>
>I don't know if it works.
>I am afraid to plug it in.
>
>I am sorry... but I feel obligated to warn everyone possible
>that if they send their hard earned money to Zzounds,
>their cherished equipment is going to be shipped
>with absolutely zero consideration for it's survival.
>
>I really am astonished and so disappointed in this $1200 purchase
>and I am shocked that zZounds.com
>would treat my Fender Super Reverb amp in this careless manner.
>
>
>regards,
>Robert Denney
That sucks, but next time may I suggest going into a mom & pop music
store and spending a few extra bucks. It won't kill you, you can try
out the amp right there in the store, and you don't have to wait for
it to be shipped.
Not to mention, it helps to keep those places in bidness so next time
you need a set of strings or whatnot...
--
lab~rat >:-)
Do you want polite or do you want sincere?
LarryV
> On Fri, 2 Feb 2007 12:10:58 -0500, "Ra" <usen...@freetoys.com> puked:
>
>
>
>
>
>
>
> >My Fender Super Reverb just arrived.
> >Here is the email I sent to the dealer:
>
> >I cannot believe that you would do this to me?
> >You just shipped my amp to me, in an oversize box,
> >without so much as a shred of cardboard, foam, peanuts
> >or ANYTHING to protect it.
>
> >The amplifier was also in that box, UPSIDE DOWN.
> >The bottom of the box is sprinkled with shattered knob pieces
> >and the Bass pot is bent so badly, it can't be adjusted.
>
> >I don't know if it works.
> >I am afraid to plug it in.
>
> >I am sorry... but I feel obligated to warn everyone possible
> >that if they send their hard earned money to Zzounds,
> >their cherished equipment is going to be shipped
> >with absolutely zero consideration for it's survival.
>
> >I really am astonished and so disappointed in this $1200 purchase
> >and I am shocked that zZounds.com
> >would treat my Fender Super Reverb amp in this careless manner.
>
> >regards,
> >Robert Denney
don't carry an extensive line of pro gear. The last several times I
called the local m&p store looking for specific gear, they don't carry
it. As much as everyone seems to dislike them, I can go to my local
GC and find just about any gear I'm looking for. Their customer
service (at least at my local GC) rivals any of the m&p stores around
here and I consistently get great deals and support from them.
>
> That sucks, but next time may I suggest going into a mom & pop music
> store and spending a few extra bucks. It won't kill you, you can try
> out the amp right there in the store, and you don't have to wait for
> it to be shipped.
>
> Not to mention, it helps to keep those places in bidness so next time
> you need a set of strings or whatnot...
> --
> lab~rat >:-)
> Do you want polite or do you want sincere?- Hide quoted text -
>
> - Show quoted text -
oasysco
Hey nobody complained (much) when MARS was the Walmart of music
stores.
Like it or not, consolidation and bigger outlets are the way things
are right now... Wal-Mart, Sam's Club, CostCo, GC, etc. Mom 'n Pops
shops are being squeezed in every sector. They either reinvent and
differentiate themselves or go under.
That said, the only casualty we had in our area from GC opening up was
the closure of MARS. The other indies are still open and doing well.
Of course they specialize in areas that GC doesn't: (1) custom sound
support (sell/install/maintain PA systems in churches, for ex), (2)
not being all things to all people, (3) carrying less, but a little
higher quality gear, (4) maintaining the best techs, etc.
Greg
Sean
> Frank Piotrowski wrote:
>> If you have to go higher up their food chain to get this resolved,
>> don't forget to drop the "reputation" bomb.
>>
>> If their management have any brains, they know that the impact on
>> their reputation would be far more detrimental than the cost of doing
>> the right thing and making you whole, either via a refund or a new
>> replacement amp.
>
> If they saw these posts and were REALLY smart, they'd give us all a code
> for a 10% discount. Turn a negative into a positive. ...and fire the
> schmuck that packed that amp!
>
>>
>> I'd also ask them to put themselves in your place and ask what they
>> would do, if as individual customers, someone did this to them, or as
>> a company what would they do if Fender sent them a shipment of new
>> amps, and packaged and delivered the amps in this manner.
>>
I'm posting now just in case they offer that discount only to people who
posted to the thread.
tom walls
> > If they saw these posts and were REALLY smart, they'd give us all a code
> > for a 10% discount. Turn a negative into a positive. ...and fire the
> > schmuck that packed that amp!
> I'm posting now just in case they offer that discount only to people who
> posted to the thread.
>
I should be up for a super-secret-double-discount since I defended them
(sorta).
--
Tom Walls
the guy at the Temple of Zeus
Sean
Well, yeah. They're great guys. Just great.
ha...@ykids.com
I just received my refund. 2/15/07
I am not buying another new amp.
I am awaiting delivery on a Super Reverb recreation.
I'm giving up some of the vintage value, in order to have great sound
and reliability.
regards,
Ra
Jim
> My Fender Super Reverb just arrived.
> Here is the email I sent to the dealer:
>
>
>
> I cannot believe that you would do this to me?
> You just shipped my amp to me, in an oversize box,
> without so much as a shred of cardboard, foam, peanuts
> or ANYTHING to protect it.
>
> The amplifier was also in that box, UPSIDE DOWN.
> The bottom of the box is sprinkled with shattered knob pieces
> and the Bass pot is bent so badly, it can't be adjusted.
>
> I don't know if it works.
> I am afraid to plug it in.
>
I'm resurrecting this post because I'm on the Zzounds spam list, and
they just got a BLEM Super Reverb. What a coincidence, huh? I called,
price is $999.
housemouse
> I'm resurrecting this post because I'm on the Zzounds spam list, and
> they just got a BLEM Super Reverb. What a coincidence, huh? I called,
> price is $999.-
That's funny. You know, I always watch the Blem stuff on a lot of the
big sites.
I saw a Blem Gibson LP junior on one site, and was interested, but
didn't buy right away. An hour or two later, it was gone.
A couple of weeks later, same thing. A few weeks go by - and one is on
there again, and they are offering an extra 10% off the blem stuff. I
buy it fast.
I get the guitar, and I kid you not - the body is literally made of 5
pieces of wood. 2 or 3 wouldn't be bad - but 2 of the pieces of wood
are about 3" wide - and in the middle of the body. That wouldn't be so
bad - but it is a vintage sunburst - and the pieces of wood have such
different grain patterns that it is very obvious. I have to say it
sounded pretty good, no worse than a few other LP juniors I have
tried. I decided I wasn't a JP junior sort of guy, and the multiple
pieces of wood sealed the deal even more - and I sent it back.
I see another Blem JP junior in the same finish on there again a week
later. I have to wonder if every time I saw it on there as a blem it
was the same guitar. It had a card in the bag from where someone
before me had returned it, and it mentioned it being a blem. So I know
that it was on there at least twice as a blem - once for the guy
before me, and once for me.
PRS Geek
"housemouse" <house...@klassmaster.com> wrote in message
news:1172259302....@8g2000cwh.googlegroups.com...
So, they just give you a description and no pic?
Jeff
Jim
I don't know of any retailer that will give any detailed information or
pictures for scratch and dent or customer return items. They will
generally refund money, but there's a high probability you are getting
another person's reject.
PRS Geek
"Jim" <as...@beforeyousend.com> wrote in message
news:12tus2m...@corp.supernews.com...
You can tell how often I scour the "online" scratch and dent guitar section,
eh?
I wouldn't do it man... Gotta' at least SEE the thing before I'd buy it.
Yikes.
Jeff