eBay and Global shipping program

[mrautop]

I recently bought a guitar on ebay. As i paid for the item I was
forced to use Pitney Bowes Global shipping program. On the surface it
seems like a good idea, they deal with all the paperwork, customs,
import duties and taxes, (for a modest fee of course). However I
suddenly received a message saying that delivery had been cancelled
because it "contained items that were found to be restricted for
import to UK", and my money was refunded. I would rather have had the
guitar. The guitar maker gave me a list of materials used and none
appear on any UK import restricted list!

eBay have washed their hands of it saying, basically, they had done
their bit, and it is impossible to find anyone at Pitney Bowes to
explain their actions.

I have imported, over the years, many guitars and never had a problem.
This Global Shipping Program on the surface seems a good idea, however
it is proving to be a barrier to trade. If anyone is thinking about
using it, DON'T. Not only is the sale in jeppardy but you may never
see your goods returned either. If you see a seller using the program
ask him/her not to or you will not buy.

Anyone else had experience of this GSP and Pitney Bowes.
Ian W (UK)

[TD]

Were you interested to ask them to list the items they deemed restricted?

[mrautop]

On Wed, 26 Mar 2014 05:00:50 -0700 (PDT), TD <tonyde...@gmail.com>
wrote:

The problem is finding somerone to ask! It got as far as Erlanger, KY
and then the incredibly helpfull message
"Exception: Undeliverable-SYSTEM_RESTRICTION" was posted.

[Jim Soloway]

What was the guitar? There have been increases in shipping restrictions in the last 12 months or so that may be involved.

[mrautop]

On Wed, 26 Mar 2014 06:58:43 -0700 (PDT), Jim Soloway
<jimso...@gmail.com> wrote:

>What was the guitar? There have been increases in shipping restrictions in the last 12 months or so that may be involved.

It was a Chris Monck Diabolique 7 guitar. Body-African Mahogany/
Flamed Maple; Neck-Flamed Maple; Fretboard-Bolivian Rosewood; Nut-Cow
Bone.

[Jim Soloway]

Nothing in there that's especially controversial. I wonder if they just don't want to hassle with guitar or if they don't want to have to deal with SITES paperwork.

[TD]

I know the feeling. Sometimes this happens when I try to send e mail.

[mrautop]

On Wed, 26 Mar 2014 10:13:33 -0700 (PDT), Jim Soloway
<jimso...@gmail.com> wrote:

>Nothing in there that's especially controversial. I wonder if they just don't want to hassle with guitar or if they don't want to have to deal with SITES paperwork.

Perhaps they realised that they didn't have enough profit in the deal.
The infuriating thing is that I have no contact details and cannot
query the decision.

[Steve Freides]

There's always a way - Pitney Bowes has corporate offices - call,
explain the situation, get a real person to look into it for you.
Threaten legal action against them if you feel that's the only way to
get them to listen to you. There are all _sorts_ of possible
explanations, e.g., maybe the shipping program has decided not to handle
guitars except from specific manufacturers who've signed off on not
sending things with banned materials - and maybe ebay doesn't know this,
and maybe your seller doesn't know this. I'm just inventing things now,
but it's perfectly possible, and until you have an explanation, you just
don't know where the problem lies and where any fault may lie as well.

http://www.pb.com/contact-us should get you started.

NB: I have no experience with the program you're talking about, or
Pitney Bowes, or the seller, or you. I'm just saying that, if you poke
around enough, you will find someone willing to answer your questions or
you'll find a lawyer willing to take your case.

-S-

[thomas]

On Wednesday, March 26, 2014 7:30:08 AM UTC-4, mrautop wrote:

Why can't the guitar be shipped with an alternate service?

If you were in the US, you could probably file a small claims court case and they'd cave. But since you're not, I doubt there is much you can do.

[ott...@hotmail.com]

Not only is the sale in jeppardy but you may never
>
> see your goods returned either. If you see a seller using the program
>
> ask him/her not to or you will not buy.
>
>
>
> Anyone else had experience of this GSP and Pitney Bowes.
>
> Ian W (UK)

Contact the seller and have him ship by other means, nobody can force a seller to one shipper. What country is he shipping from?
Bg

[tom.ke...@gmail.com]

On Wednesday, March 26, 2014 7:30:08 AM UTC-4, mrautop wrote:

Has this been resolved yet? What was the outcome? I am having the exact same problem shipping a Schecter Hellrasier Extreme guitar to Canada. I would much rather have the guitar than a refund.

Tom

[dennis...@gmail.com]

четверг, 24 апреля 2014 г., 2:37:27 UTC+8 пользователь tom.ke...@gmail.com написал:

+1. Same here, Schecter shipping exception to Hong Kong. I guess it's the dimensions/weight problem.

[rico...@gmail.com]

Gleiche Situation. Music Man Petrucci. GSP, Exception Undeliverable. Gewicht , Volumen, Größe alles im Rahmen der Vereinbarung. ..Irgendwelche neuen Erkenntnisse über die Details warum nich zustellbar?
Jack

[kayve...@gmail.com]

Update from 2017 :

The same thing happened to me too. A Schecter Omen from GSP USA to Canada (Undeliverable - Item restricted at Global Shipping Center). They haven't issued any refund yet.