http://12review-henneken-guitar.blogspot.com/
I would be interested in reading more opinions about him in case some
fellow RMMGJers have experience with his guitars.
That sucks. It's not unusual to have some settling-in issues that
require adjustment, and wood does crack. But you expect a builder to
stand behind his product and take care of those things. This guy
sounds as bad as Roger Borys when it comes to customer satisfaction.
David Moss, the webmaster, used to post a lot in here, and has
mentioned his guitar.
Hmmm... the last post in that blog was in 2006. I wonder what, if
anything, has happened in the meantime? And the luthier's web site,
<http://www.henneken-archtops.com/> doesn't appear to have been altered
since 2004.
There's more here than meets the eye.
No opinion about the guitars themselves, never having seen one, but I
have several thoughts about this type of situation.
1. Many boutique luthiers build guitars as a very part-time business,
just a few instruments a year and more a hobby than a vocation. Among
jazz guitars this is more common after Benedetto published his book and
videos about building archtop guitars.
2. Building a handful of guitars in five years is a very different
level of expertise than building hundreds or thousands over 10, 20, 50
years.
3. Many "innovations" by small builders are actually mistakes that have
been previously tried and rejected by larger makers (e.g., Gibson,
Guild, etc.). Wooden tailpieces pulled apart by string tension, for
example.
4. Large guitar makers can more easily buy, stockpile and properly
store better quality woods and get the wood at better prices due to
economies of scale.
5. Henekken's web site indicated it was last updated in 2005. That is
not an indication of an active business, IMHO.
6. It's easy to put up a Web site that makes one look like a master
craftsman without having any actual knowledge of building guitars.
7. Artisan businesses do not have a complaint department other than the
artisan, who may not be willing to admit making a mistake and may not be
able to afford to fix the mistake.
8. People enter into a new business venture frequently and the majority
of them go out of business within a year or two. That's just a fact of
market economics. Inadequate capitalization and a business idea that
wasn't as good as they thought are the two biggest causes.
I got to know Roger when I moved up here to Vermont - he's a great
guy, and did a ton of work on my Rivera 7 string for only $300. (Built
a new bridge, rebuilt the tailpiece, etc.) I can also vouch for the
stories about the problems he had in his shop. I won't go into them
further, but Van knows what I'm talking about.
Roger's #1 in my book, and I'll defend him any day of the week.
One could easily argue for the opposite of many of your points. For
example, an independent luthier usually handpicks his woods, settling
for nothing than top grade wood, meaning either Master grade (or AAAA)
or AAA grade wood. A mass manufacturer obviously cannot do that, since
such high quality is not available in the large quantities he needs,
hand-selecting wood is time-consuming, and he needs to keep the cost
of his product down anyway. According to http://www.alliedlutherie.com/soundboards.htm
, most US factories use AA grade wood.
Similarly, a "complaint department" is not necessarily more efficient
than the artisan personally answering your emails. Well-respected
luthiers build their reputation mostly based on the quality of their
work and word-of-mouth, and over the course of many years. The same is
true for some large guitar manufacturers, but others rely more on hype
and aggressive advertising.
--
Deacon Mark Cleary
Epiphany Roman Catholic Church