To install - download\u00a0installer, run it and follow the screen instructions. To update you do not need to uninstall it first - just do the same steps as for installing."}}," type":"Question","name":"Can I install it on multiple computers and where to enter registration key?","acceptedAnswer":" type":"Answer","text":"You can install on any computer you want within reasonable limits. Registration key is entered from About box."," type":"Question","name":"Do I need to pay for updates?","acceptedAnswer":" type":"Answer","text":"No, all updates are for free. You buy TubeDigger only once."," type":"Question","name":"Video cannot be displayed in web area or page not correctly displayed - how to fix it?","acceptedAnswer":" type":"Answer","text":"Switch to embedded Chromium browser in settings. To avoid confusions: TubeDigger does not use installed Chrome, it uses\u00a0Chromium Embedded Framework."," type":"Question","name":"Downloads cannot be detected, are there any solutions for this?","acceptedAnswer":" type":"Answer","text":"Try to refresh current page, clear cache of Internet Explorer, switch to embedded Chromium (iPad) browser, restart TubeDigger or reboot your PC."," type":"Question","name":"Video still cannot be played or downloads still cannot be detected, is there still any solution for this?","acceptedAnswer":" type":"Answer","text":"Yes, please press button 'Monitor Browsers' and open that video in\u00a0external browser: Firefox (preferable), Internet Explorer, K-Meleon, Cyberfox, Pale Moon, Tor Browser. Sometimes it may be required to clear recent history of your browser (e.g. for last hour) by pressing Ctrl-Shift-Del in your browser. Pressing Ctrl-Shift-Del in TubeDigger clears cache of Internet Explorer (only when IExplorer selected)."," type":"Question","name":"What is the difference between Chromium1 and Chromium3 embedded browsers and what of them better to use?","acceptedAnswer":" type":"Answer","text":"Chromium1 is outdated, not developed anymore, single-process implementation and has no HTML5 support. Chromium3 has HTML5 support, multi-process implementation and has performance similar to Google Chrome. Switch to Chromium3 or keep using IExplorer. Also you may use multiple instances of TubeDigger with different types of embedded browsers."," type":"Question","name":"How to display only highest resolution\/bitrate of detected videos? Can it be customized?","acceptedAnswer":" type":"Answer","text":"Reset checkbox 'Detect all resolutions\/bitrates of video' in settings.For customization use command line argument '-res=...', see bottom of this page."," type":"Question","name":"How to download HD and 4K videos?","acceptedAnswer":" type":"Answer","text":"Start downloading video in default resolution, then switch resolution in player to required one (1080p,etc), move time slider back to 00:00 and wait until new download becomes detected. For 4K+ resolutions use embedded browser Chromium (WebM 4K). For HD videos use embedded browser Chromium or IExplorer (Windows 10)."," type":"Question","name":"Why audio or video track cannot be played in recorded file but was playable on site?","acceptedAnswer":" type":"Answer","text":"Probably it is because of Speex audio codec. Latest\u00a0VLC\u00a0and\u00a0MPC-HC\u00a0can play it. You may try to convert that video using \"FLV [Video:Copy Audio:AAC]\". Also try option 'Fix FLV' - if fixed file will contain unsynced audio and video - try to fix original video using option 'Fix FLV2' and then process that fixed file using option 'Fix FLV' or \"FLV [Video:Copy Audio:AAC]\" or other converting format."," type":"Question","name":"Why no audio track in downloaded .ts file?","acceptedAnswer":" type":"Answer","text":"Download also audio file with name \"... - audio.ts\" and join two .ts files using option 'Join' in converting dialog."," type":"Question","name":"What is the difference between modes 'D-L Mode' and 'Rec Mode'?","acceptedAnswer":" type":"Answer","text":"\u00a0In 'D-L Mode' TubeDigger downloads media file separately from what is playing in the web page area, in 'Rec Mode' TubeDigger records media stream that is currently playing in the web page area. Some live streams must be recorded in 'Rec Mode' and for most popular live streaming sites TubeDigger switches to recording mode automatically, so you will not need to remember about it."," type":"Question","name":"Is 'Rec Mode' like screen capturing?","acceptedAnswer":" type":"Answer","text":"'Rec Mode' is NOT screen capturing. In 'Rec Mode' TubeDigger records media packets that come through network card and recorded file has quality as in 'D-L Mode'."," type":"Question","name":"What is 'Rec+ Mode' and what is the difference between 'Rec Mode'?","acceptedAnswer":" type":"Answer","text":"'Rec+ Mode' is enhancement for recording RTMP streams in 'Rec Mode' and is intended for cases where 'Rec Mode' does not work. Also 'Rec+ Mode' supports resuming. It can be turned on\/off in settings."," type":"Question","name":"Is downloads window resizable?","acceptedAnswer":" type":"Answer","text":"Yes, put mouse over caption 'Downloads', cursor changes, press left mouse button and move cursor up or down."," type":"Question","name":"What hot keys does TubeDigger have?","acceptedAnswer":" type":"Answer","text":"F1 - help, F2 - rename downloaded," type":"Question","name":"Are there hot keys to permanently delete finished download(s)?","acceptedAnswer":" type":"Answer","text":"Yes, press Shift-Backspace or Shift-Delete."," type":"Question","name":"Is it possible to set auto-refresh timeout during recording in case stream goes offline?","acceptedAnswer":" type":"Answer","text":"Select stream for recording and press key F7 - 2 minutes timeout starts and becomes displayed in main window caption. If no recording every 2 minutes - page will be refreshed. Leaving current page disables refresh timeout."," type":"Question","name":"How to record several live streams simultaneously?","acceptedAnswer":" type":"Answer","text":"To record multiple streams - start new instance of TubeDigger and hide it into system tray to reduce CPU usage.Or click scroll mouse button and selected item becomes open in new window (only in embedded Chromium browser)."," type":"Question","name":"Is it possible to mute volume, especially when multiple instances are recording?","acceptedAnswer":" type":"Answer","text":"Press Ctrl+M to mute/unmute."," type":"Question","name":"Is it possible to shutdown PC after all downloads finish?","acceptedAnswer":" type":"Answer","text":"Yes, press 'Shift+F4' and select 'OK'. To disable shutdown - press again 'Shift+F4' and select 'Cancel'."," type":"Question","name":"Is it possible to use custom User-Agent or different download folder?","acceptedAnswer":" type":"Answer","text":"Yes, please see bottom of this page regarding how to use command line arguments."," type":"Question","name":"How to download subtitles from some sites? ","acceptedAnswer":" type":"Answer","text":"In player press button with sign 'CC' or word 'Language' or letter 'S' and select subtitles. After short time file with extension .srt should appear in downloads window."," type":"Question","name":"Should subtitles have the same name as the video file?","acceptedAnswer":" type":"Answer","text":"Yes and with .srt extension, but in most cases such renaming is automatically."," type":"Question","name":"How to play videos with subtitles and what are the .srt files?","acceptedAnswer":" type":"Answer","text":"TubeDigger downloads subtitles and saves them in SubRip format (.srt files) that is supported by most players."," type":"Question","name":"How to display correctly Japanese\/Korean\/Chinese SubRip subtitles (.srt files) in VLC?","acceptedAnswer":" type":"Answer","text":"In VLC go to Tools -> Preferences... (set Show Settings to All) and Video -> Subtitles\/OSD, then change the Text Rendering Module from Default to Freetype2 font renderer. After that go to Video -> Subtitles\/OSD -> Text renderer and choose Unicode font (like MS Gothic, etc). Remember to press Save to save VLC settings and restart VLC after that to make sure changes are enabled. Refer\u00a0here\u00a0for more information."," type":"Question","name":"Why downloaded files can have normal names and also strange names containing random 8 characters?","acceptedAnswer":" type":"Answer","text":"It is very complicated to obtain real file name for HTTP streams - therefore unique 8 characters length name is generated to avoid name conflicts. Currently, we support name detection for most popular tubes - if you think that some site is missing - please\u00a0contact us. Also you may enable using page title for name detection in settings."," type":"Question","name":"What are the options 'Fix FLV' and 'Fix FLV2' in converting dialog?","acceptedAnswer":" type":"Answer","text":"Selecting these options may help to fix some FLV files - mostly live recordings."," type":"Question","name":"What is the difference between 'Fix FLV' and 'Fix FLV2' methods?","acceptedAnswer":" type":"Answer","text":"First method extracts audio\/video tracks and remuxes them, second one fixes timestamps."," type":"Question","name":"How to avoid being logged out on sites with login form?","acceptedAnswer":" type":"Answer","text":"Set checkbox 'Do not clear IE cookies' in settings. If you will notice after the degradation of capturing downloads - reset this checkbox. Please note that TubeDigger does not clear IExplorer cookies for most popular sites. For Chromium browser there is no possibility to keep cookies because they are stored in memory."," type":"Question","name":"What is the refund policy?","acceptedAnswer":" type":"Answer","text":"If you are not satisfied after your purchase, within 30 days after purchase your order can be fully refunded."," type":"Question","name":"Does TubeDigger have scheduler and command line arguments?","acceptedAnswer":low]}Copyright 2010-2023 TubeDigger.
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