"I lost the USB cord to my Oracle Rocket. I called your company on the
phone and was told that you did not have the cord separately. I was told I
would have to buy the whole kit for $120 in order to get the cord I needed.
Well that is not a good policy. Is there no way you could get a cord to
replace the one I lost. I was also told to go to radio shack and buy one
there. Well I did that. I spent $20 on the cord and it did not work. What
kind of service is that? Please let me know if you have a spare cord I can
buy or have to replace my lost one.
PS. My club is having a launch This Friday Feb. 4th and it would be nice to
have the cord in hand so I can launch my rocket with them."
Thanks,
KT"
>If any one out there has an Estes Oracle USB cord they would like to part
>with I would be willing to buy it. I lost my Estes Oracle USB cord. I
>tried to get one from Estes by phone and their customer service rep told me
>that they did not have them separately. He told me to buy another kit for
>$120 to get another cord. He also suggested to go to Radio Shack and get a
>USB cord there. I did the Radio Shack thing but it did not work. Here is
>what I just emailed Estes customer service.
>
>"I lost the USB cord to my Oracle Rocket. I called your company on the
>phone and was told that you did not have the cord separately. I was told I
>would have to buy the whole kit for $120 in order to get the cord I needed.
>Well that is not a good policy. Is there no way you could get a cord to
>replace the one I lost. I was also told to go to radio shack and buy one
>there. Well I did that. I spent $20 on the cord and it did not work. What
>kind of service is that? Please let me know if you have a spare cord I can
>buy or have to replace my lost one.
>
>
>
Like it or not, it's not their fault that you lost it. However, the
cable is a standard USB mini-B cable, which should be available at just
about any computer store (including Radio Shack). You indicate that the
cord from Radio Shack 'did not work', but that doesn't tell what the
problem was. If it doesn't fit, you bought the wrong one. If it does
fit, but 'doesn't work', then you have a bad Oracle.
David Erbas-White
Very un-estes like...
> Like it or not, it's not their fault that you lost it. However, the
> cable is a standard USB mini-B cable, which should be available at just
> about any computer store (including Radio Shack). You indicate that the
> cord from Radio Shack 'did not work', but that doesn't tell what the
> problem was. If it doesn't fit, you bought the wrong one. If it does
> fit, but 'doesn't work', then you have a bad Oracle.
Or a bad Radio Shaft cable...
I'd try a name brand cable from an electronics store or office supply store,
instead of RS.
--
Bob Kaplow NAR # 18L >>> To reply, there's no internet on Mars (yet)! <<<
Kaplow Klips & Baffle: http://nira-rocketry.org/Document/MayJun00.pdf
www.encompasserve.org/~kaplow_r/ www.nira-rocketry.org www.nar.org
"Congress shall make no law respecting an establishment of religion, except
to encourage attendance in Christian churches; or prohibiting the free
exercise thereof, except to require prayer in schools; or abridging the
freedom of speech, except for those questioning the Bush administration; or
of the press, except that not owned by Rupert Murdoch; or the right of the
people peaceably to assemble, except those protesting pre-emptive wars; and
to petition the government for a redress of grievance, except those we don't
like." -former U.S. Sen. Gary Hart
> Like it or not, it's not their fault that you lost it. However, the
> cable is a standard USB mini-B cable, which should be available at just
> about any computer store (including Radio Shack). You indicate that the
> cord from Radio Shack 'did not work', but that doesn't tell what the
> problem was. If it doesn't fit, you bought the wrong one. If it does
> fit, but 'doesn't work', then you have a bad Oracle.
I admit it was my fault I lost the cable. Never said it was not. I am just
amazed that a company like Estes would not have spare parts. The cable I
bought from Radio Shack was a Mini B 4 pin. The housing was to big to fit
into the female receptical on the rocket. I used my grinder to grind the
housing down so It would fit (being carefull not to nick the wire strips or
pins). Now it fitts but does not work. I checked at Radioshack, Office
Depot, Office Max, Best buy, etc. They all had the same Mini B cables with
the housing that was to big to fit into the rocket.
KT
I'm wondering if it might be a B 5 pin cable. I'd go to Compusa or
better yet Microcenter and get a usb cable 'kit'. The kit should
include many adapters to allow to fit *almost* anything usb. I got a
kit from Microcenter and have yet to not have a proper fit and function.
Ted Novak
TRA#5512
IEAS#75
(I know that the answer to my question is "no")
http://ca.groups.yahoo.com/group/EstesOracle/\
Time to join that group.
>I admit it was my fault I lost the cable. Never said it was not. I am just
>amazed that a company like Estes would not have spare parts.
>
>KT
My guess is that the Oracle product is entirely manufactured and
packaged in China or some place similar. Estes probably does not have
any parts on hand. Still, a better company would either send you a
new complete Oracle package, or open up a package, pull out the cable,
and send it to you.
Alan
> If any one out there has an Estes Oracle USB cord they would like to part
> with I would be willing to buy it. I lost my Estes Oracle USB cord. I
> tried to get one from Estes by phone and their customer service rep told
> me
> that they did not have them separately. He told me to buy another kit for
> $120 to get another cord. He also suggested to go to Radio Shack and get
> a
> USB cord there. I did the Radio Shack thing but it did not work. Here is
> what I just emailed Estes customer service.
>
> "I lost the USB cord to my Oracle Rocket. I called your company on the
> phone and was told that you did not have the cord separately. I was told
> I
> would have to buy the whole kit for $120 in order to get the cord I
> needed.
> Well that is not a good policy. Is there no way you could get a cord to
> replace the one I lost. I was also told to go to radio shack and buy one
> there. Well I did that. I spent $20 on the cord and it did not work.
> What
> kind of service is that? Please let me know if you have a spare cord I
> can
> buy or have to replace my lost one.
Good news.. My above email worked, sort of. Estes emailed me back and said
it was a standard USB cord I could get at any store. Also some of you said
the same thing. I went to Comp USA, Fry's Electronics, Radio Shack, Best
Buy, Office max, Office Dept etc. None of them had the "Standard" cord that
would fit the Oracle. So I emailed Estes again and asked them to tell me
the manufacture so I could buy it directly from them because none of the
stores carried their standard cord. I just recieved and email reply from
Estes that said they had 5 extra cords and they would mail me one out that
day for no charge.
KT