Horizon Hobbies, Just had a BAD experince. Please help boycott.
Ken
topic but I need some revenge. If I get one other customer to boycott
Horizon my goal is reached.
Just tried to order some stuff from Horizon Hobbies. They are
pathetic! I had them ask for a signed FAX Form to confirm my order and
authorize them to ship to APO addresses.
I have made hundreds of internet orders and never have I had to fill
out a separate form for an APO order. Let alone send it back to the
states via a fax, This costing me even more!
Horizon also wanted me to authorize AIR postal service. This would be
way to expensive. Besides all mail sent to APO addresses is sent via
air if it's First class. First class is allot cheaper than AIR.
I'm in the Military and am thrilled when I can find companies to send
there wares to APO addresses. Secondly even more excited when those
companies don't try to rip me off by charging way more than they have
to.
Thank you for listening to me.
Ken Bryant
Cliff Griffin
trying to cover their tails in ensuring they know exactly what you want.
That way they don't get complaints from the CC company. I mean, heck, an
overseas FAX doesn't cost more than $3-4 at the most depending on your
long distance carrier, and it would be well worth the hassle of making
sure everything is in order! Afterall, if an overseas order is botched,
it costs a lot more to fix.
I've had very good service from Horizon, and will in no way boycott
them. We regularly hear (and sometimes take heed) to complaints about
customer no-service on the NG, but rarely are they as trivial as having
to fill out a fax form!
Cliff
kak...@my-deja.com
Cliff Griffin <cl...@griffinlab.com> wrote:
>
> I've had very good service from Horizon, and will in no way boycott
> them. We regularly hear (and sometimes take heed) to complaints about
> customer no-service on the NG, but rarely are they as trivial as
having
> to fill out a fax form!
>
> Cliff
Have to agree. I have had exceptional service from Horizon - orders
processed promptly, replacements for defective parts shipped to me
even BEFORE I return the bad part; their tech guys being willing to
spend a lot of time explaining anything I want - from what the
differences are between servo X and servo Y, to how to open up
the case on a 10X to remove the throttle ratchet.
.
I only wish I could get this level of service from every company
I deal with.
Gordon
Sent via Deja.com http://www.deja.com/
Before you buy.
The Flyer
Saito 150 repaired after a crash and they done an excellent job at the
repair, time, and best of all was about 50.00 cheaper than I expected
it to be. Great Co.
Scorpionjack
I too have Items sent to an APO, But I have not had a problem with HH, CH,
Tower or any other major company. Only one I'm having trouble with now is
getting the F3A Tai Ji (shipped from China) they want $640. Shipping
(NOT!!!) Waiting on my Genesis 25% Cap right now, Well anyhow. Take care
Jack
"Ken" <brya...@hotmail.com> wrote in message
news:rdblqscgncsleub7i...@4ax.com...
Ken
I'm stationed over seas and must suffer with poor service.
Ken
Ken
difficult. Nearest fax machine is 30K away. Then there are the added
charges. Second, Why should I have to go Fax something for the order I
just placed. If there Web site is accurate everything should and could
be done via E-mail. But no that is not the case, they want ME the
customer to go even further out of my way and send a FAX saying I
authorize them to use the US Post office. Further more they want to
charge me to do this.
You say it's trivial. That is your perspective. I disagree. All this
running around would make my 124 dollar order 150. I am NOT willing to
pay 25 extra dollars and waste several hours of my life chasing around
for a company to Cover there Butt!
This was a first time order from Horizon and it has left me sour.
Ken
On Mon, 28 Aug 2000 12:29:51 -0700, Cliff Griffin
<cl...@griffinlab.com> wrote:
>It doesn't sound like THAT bad of an experience, more like they are just
>trying to cover their tails in ensuring they know exactly what you want.
>That way they don't get complaints from the CC company. I mean, heck, an
>overseas FAX doesn't cost more than $3-4 at the most depending on your
>long distance carrier, and it would be well worth the hassle of making
>sure everything is in order! Afterall, if an overseas order is botched,
>it costs a lot more to fix.
>
>I've had very good service from Horizon, and will in no way boycott
>them. We regularly hear (and sometimes take heed) to complaints about
>customer no-service on the NG, but rarely are they as trivial as having
>to fill out a fax form!
>
>Cliff
>
>
>
>
Ken
I'm in Germany, Perhaps you can send me a list of companies you have
had success with. As I'm sure you know it's difficult to get a good
one.
Ken
Scorpionjack
TowerHobbies Setup your account and away you go!
http://www.towerhobbies.com/help/security.html
Central Hobbies Same thing Just received an order today
http://www.centralhobbies.com/shipping.html
HorizonHobbies (Never had a Problem) but you say you did.
http://www.horizonhobby.com/orderinfo.asp
Genesis (Dany Racine very nice!) 25% Cap is being shipped soon.
http://www.aei.ca/~genesis/
RC Showcase Dave Garrison and Mike Dooley very helpful they Ship quick.
http://www.rcshowcase.com
Lonestar Balsa (Riley Wooten Super Nice and his Staff are great)
http://www.lonestar-models.com/
GCBMRC (Mike and Laurie super nice to talk to Motor sent Express and arrived
in 5 Days)
http://www.gcbmrc.com/
HobbyPeople & Global Another Great Company talked to these guys they really
support there Products (Mike Greenshields)(http://www.hobbypeople.net).
http://www.globalhobby.com/
That is just a few!
From now On in Your APO Address just indicate to them that shipping is to
New York.
When I make an order I let them know that I am in Japan but my Address is
APO AP which is shipping to California.
All of theses Retailers Are very good and very fast service.
Have Fun
--
ScorpionJack's Model Supplies of Okinawa
John F. Hamilton(Jack)
PSC 80 Box 21589
APO AP 96367
Ph# 011816117323098
Email: Scorpi...@hotmail.com
"Ken" <brya...@hotmail.com> wrote in message
news:i2fmqs8rs6u6nj0kf...@4ax.com...
Malcolm Logan
so, you can't blame them for being careful - that's business. Anyway, no
need to get overwrought about it - and be sure to keep your fingers away
from any sensitive buttons ! Wiedersehn.
Ken <brya...@hotmail.com> wrote ..........
> Just tried to order some stuff from Horizon Hobbies. They are
> pathetic ! ...............
bgc
low ability, low cost, help they hire.
"Ken" <brya...@hotmail.com> wrote in message
news:rdblqscgncsleub7i...@4ax.com...
> First an apology to the news group, I know this is not necessarily on
> topic but I need some revenge. If I get one other customer to boycott
> Horizon my goal is reached.
>
> Just tried to order some stuff from Horizon Hobbies. They are
Yarom Boss
customer service and replacement policy.
Some of their planes are lemons, especially during the first manufacturing
runs, but that's another story..
"Ken" <brya...@hotmail.com> wrote in message
news:rdblqscgncsleub7i...@4ax.com...
> First an apology to the news group, I know this is not necessarily on
> topic but I need some revenge. If I get one other customer to boycott
> Horizon my goal is reached.
>
> Just tried to order some stuff from Horizon Hobbies. They are
> pathetic! I had them ask for a signed FAX Form to confirm my order and
> authorize them to ship to APO addresses.
>
bspeed
Yarom Boss wrote:
>
> I doubt you will find sympathy here. Horizon is known for their outstanding
> customer service and replacement policy.
'
WHAT? you wont sympathize for a US Serviceman in Europe? damn, shame on
you.
Did you READ and COMPREHEND the post?
let me guess, you are an "ARFER".
Doug Smith
the market place............... they sell great products and back them with
outstanding service............... other suppliers could sure learn a thing or
two from them........
Doug
bspeed wrote:
> Yarom Boss wrote:
> >
> > I doubt you will find sympathy here. Horizon is known for their outstanding
> > customer service and replacement policy.
> '
> WHAT? you wont sympathize for a US Serviceman in Europe? damn, shame on
> you.
> Did you READ and COMPREHEND the post?
>
> let me guess, you are an "ARFER".
-----= Posted via Newsfeeds.Com, Uncensored Usenet News =-----
http://www.newsfeeds.com - The #1 Newsgroup Service in the World!
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bspeed
Doug Smith wrote:
>
> No Way ! ! ! Horizon is one of the best if not the "BEST" suppliers in
> the market place............... they sell great products and back them with
> outstanding service............... other suppliers could sure learn a thing or
> two from them........
>
> Doug
>
> bspeed wrote:
>
> > Yarom Boss wrote:
> > >
> > > I doubt you will find sympathy here. Horizon is known for their outstanding
> > > customer service and replacement policy.
Doug Smith
something.......
bspeed wrote:
> yet another person who does not read an comprehend, simultaneously
>
> Doug Smith wrote:
> >
> > No Way ! ! ! Horizon is one of the best if not the "BEST" suppliers in
> > the market place............... they sell great products and back them with
> > outstanding service............... other suppliers could sure learn a thing or
> > two from them........
> >
> > Doug
> >
> > bspeed wrote:
> >
> > > Yarom Boss wrote:
> > > >
> > > > I doubt you will find sympathy here. Horizon is known for their outstanding
> > > > customer service and replacement policy.
tlukins
Horizon is a very good company to do business with, I have found them
very willing to help and be more than fair.
>
webspuds
> Horizon is a very good company to do business with, I have found them
> very willing to help and be more than fair.
So "where" is your bad experience ??
--
We B. Spuds
AKA "webspuds"
webs...@hotmail.com
Jerry Festa
I'll add my $.02 worth once my G-23 gets back here....been over a week
and no phone call, email or mail...wonder how the Master Charge is
doing:-)
Jerry
There are three kinds of modelers, those who can count, and those who can't!
obscure...@gmail.com
> First an apology to the news group, I know this is not necessarily on
> topic but I need some revenge. If I get one other customer to boycott
> Horizon my goal is reached.
>
> Just tried to order some stuff from Horizon Hobbies. They are
> pathetic! I had them ask for a signed FAX Form to confirm my order and
> authorize them to ship to APO addresses.
>
> I have made hundreds of internet orders and never have I had to fill
> out a separate form for an APO order. Let alone send it back to the
> states via a fax, This costing me even more!
>
> Horizon also wanted me to authorize AIR postal service. This would be
> way to expensive. Besides all mail sent to APO addresses is sent via
> air if it's First class. First class is allot cheaper than AIR.
>
> I'm in the Military and am thrilled when I can find companies to send
> there wares to APO addresses. Secondly even more excited when those
> companies don't try to rip me off by charging way more than they have
> to.
>
> Thank you for listening to me.
>
> Ken Bryant
First I want to thank you for serving in the military. I served in the Marines so I know how important mail and packages overseas are.
That being said I'M BOYCOTTING HORIZON HOBBY!!!!
But I got a whole mess of reasons to do so. The biggest reason is they own and build EFlite and Blade RC aircraft. Don't know about their planes but most of the helicopters just plain suck... until you figure WTF your doing and replace the parts that should have been Microheli or something other than cheap plastic garbage. Not to mention that but they misrepresent their products.
Case in point the CX2 sucks... really?? no tail rotor, and blades that break if you even think about flying it. Even with a DX6i it sucks. You have to hold your breath for fear of causing any air turbulance in the room.
The SR sucks too. It's got a sloppy head and the tail motor is going to burn out on you. That is if your main doesn't catch the whole thing on fire first.
The 500 3D isn't a 500 in the first place!!! Good manufacturers like Gaui use the diameter of the rotor arc as the measurement. ie a Gaui 425 has 425mm blades. Go measure a Blade 500's blades somewhere around 396mm?. Hey numbers are important. Also again we have the some of the same issues with quality on that Heli in comparison to their competitors.
I've found it hit and miss with their tech support at Horizon. But overall they just made me feel like an idiot and insulted the hard work I was putting into learning this great hobby.
I'm flying Gaui now and what a difference! I'm sure a lot of people will bark and cry about my post but I don't care. I blew a lot of money on Blade stuff CX2, SR, Nano (pretty cool if you upgrade and set it up right), MQX, 500 3D, etc, etc. etc.
Hey I'm still a newbie but I used to work on real CH53E helicopters in the Marines so I know just a little bit LOL. My advice is to spend a LOT of time on a simulator and find what you like to fly in there. Some people need to graduate through the different types of helicopters but I crashed A LOT until I dropped $800 on a Gaui 425 with a flybar and yes I still mess up. The only difference is the cost of parts. The stuff that breaks on mine is usually really minor and easy to get and fix. Course I live real close to their distributor but hey... National Hobbies in Phoenix, AZ has been great to me. They are located just miles from a distributor and they will mail out parts that are in stock next day or even same day sometimes.
Bottom line I ended up spending a LOT more money trying to learn and go through the steps with Blade then if I had just started out with Gaui or probably Trex (that's my next).
MOST IMPORTANT: This is supposed to be fun and I don't find it fun or funny to be lied to and cheated into buying lousy crap by Horizon owned stuff.
That's all I gotta say about this. I will go out of my way to avoid Horzion. It's no wonder why so many get discouraged...
NOW for you jerks that like to flame people for expressing their opinions shut your pieholes. Express your opinion, don't hassle someone else for theirs.