Avoid NScale Supply!
Neal
They must do so much business that they have become calous, and arrogant.
They don't care if you come to them or not. They don't care if you're happy
or not. They can afford to lose business, and pick only the customers that
are 'easy' to work with.
If you insist on even the mildest justification for anything they pat
response is 'maybe you should just go elsewhere';....so I did. :-)
Make them earn thier money. Starve them a little and maybe they'll feel the
pinch enough to get a heart, and a conscience.
Gary
>
>They must do so much business that they have become calous, and arrogant.
>They don't care if you come to them or not.
They are not the best when it comes to customer service. I can't understand
the attitude they have. I dealt with them once last year, I won't do it again.
I get better prices and MUCH better service at Caboose Hobbies.
Gary
Lindy9113
Dave
in Kansas
M.M.
Mike from Great White North
sona...@webtv.net
Try Brooklyn Locomotive Works. Pleasant people to deal with..
Judy
Neal
Pete is the coolest, and their prices are way low.
I'm currently having him custom paint a Kato F-7 A+B set in Northern Pacific
for me.
They're good!
Another place I recently discovered is Southern Digital. This guy is way
pleasant and smart. He knows DigiTrax DCC so well, that I'm buying my
DigiTrax Empire Builder from him, just because he took the time to answer
all of my questions on the phone. The bonus is that he sells all the Peco
stuff too! Check him out, and say Neal said Hi.
http://www.digitalcommandcontrol.com/
Neal
<sona...@webtv.net> wrote in message
news:1243-388...@storefull-106.iap.bryant.webtv.net...
Mark Salvaterra
With all respect to others who have had problems, I just ordered AGAIN from N
Scale Supply and it was effortless. 2 locos and some other cars. And let me
tell you NO ONE COULD BEAT THEIR SALE PRICE! [$30 flat for a LL GP-20]
You guys want to tell me who has an advertised price that beats that?
So, what are you guys talking about?
Yes, it tries to bother me when I read posts like above because
my experience is nothing like these other gentlemen. Also, I have been using
N Scale Supply (not exclusively BTW) for years with absolutely nothing but
excellent service.
I have and will continue to shop Caboose Hobbies, but I don't know what people
are talking about regarding prices. BLW - I agree with the comments, have
not used them yet. I seem to remember their prices being high, re-visited
their site recently because of all the talk and have found more reasonable
prices.
I think N Scale Supply has an awesome website, which took many hours of work
to put together. None of these other sellers mentioned here are even in the
ballpark. Yes, you can order, but you can't see everything. And ease of
access is phenomenal. Except for Caboose, their websites are not as
comprehensive, either.
I don't have a personal interest in N Scale Supply, but when I read people
writing things like - "starve them out" and the like, I think that's wayyyyy
wrong. We don't need vindictiveness like this in our hobby. You can take
your business elsewhere, no one's stopping you.
Let me tell you something, you'll go somewhere else and then they'll screw up
and you'll be mad at them next.
So, I'm here saying I contradict what the above persons have written. Yes,
they might have had problems or bad service, but I am a person that has had
nothing but excellent service, and I haven't spent tons of money there. I
have shopped there for years (3-4) and have not had any of these other
people's issues. I have been treated with respect.
They have always responded with information quickly. They have been
extraordinarily helpful in research, like, "What MT coupler should I use?"
Tell me who has a better website for N Scale? No One!
Respectfully,
Mark Salvaterra
In article <1243-388...@storefull-106.iap.bryant.webtv.net>,
domho
Mark Salvaterra wrote in message ...
>
>With all respect to others who have had problems, I just ordered AGAIN from
N
>Scale Supply and it was effortless. 2 locos and some other cars. And let
me
>tell you NO ONE COULD BEAT THEIR SALE PRICE! [$30 flat for a LL GP-20]
***I go to N Scale Supply's site daily, and have never seen this 'sale'
mentioned. Their posted price for all the LifeLike GP20s was, and is $40.00.
>I have and will continue to shop Caboose Hobbies, but I don't know what
people
>are talking about regarding prices. BLW - I agree with the comments, have
>not used them yet. I seem to remember their prices being high, re-visited
>their site recently because of all the talk and have found more reasonable
>prices.
>
>I think N Scale Supply has an awesome website, which took many hours of
work
>to put together. None of these other sellers mentioned here are even in
the
>ballpark. Yes, you can order, but you can't see everything. And ease of
>access is phenomenal. Except for Caboose, their websites are not as
>comprehensive, either.
****Could not agree more with Mark on several statements here....N Scale
Supply easily has the best website---well organized, quick loading, looks
good, lots of inventory. Not the BEST (lowest prices) but seems to aim for a
straight 20% off of MSRP. I have never been able to decide whose site is the
worst--Walthers or Caboose Hobbies(Denver). I can forgive Caboose, with that
monstrous inventory and cash flow, it would be an enormous undertaking to
upgrade to a state of the art site. At the risk of unintentionally offending
any other shops, Caboose Hobbies has the greatest, most helpful, friendliest
staff of any shop in the Western 2/3rds of the country. You never know if
that part-time clerk solicitously waiting on you, is a Doctor or a Lawyer
having fun working in the train store on his weekenf off from his real job.
I shop there 3 or 4 times a year and it's a 1700 mile drive for me. Oh
yeah...Denver's traffic sucks!
***It's only fair to note that I have not frequented ANY of the Los Angeles
shops(even worse traffic!) and have never been to San Diego(can't understand
Spanish and I'm afraid someone might see me associating with those San Diego
modelers wearing propeller-equipped beanies!)
Rich Howey
>
>I don't have a personal interest in N Scale Supply, but when I read people
>writing things like - "starve them out" and the like, I think that's
wayyyyy
>wrong. We don't need vindictiveness like this in our hobby. You can take
>your business elsewhere, no one's stopping you.
*** agreed, agreed, agreed. Good post Mark!
>Respectfully,
>Mark Salvaterra
TOM
>
>
> ***It's only fair to note that I have not frequented ANY of the Los Angeles
> shops(even worse traffic!) and have never been to San Diego(can't understand
> Spanish and I'm afraid someone might see me associating with those San Diego
> modelers wearing propeller-equipped beanies!)
> Rich Howey
propeller on my beanie for almost a year now...
Not since I installed the flashing LED marker light... :>))
<><><> TOM <><><>
Proud Member Of The Haggis
Mark Salvaterra
Dear Rich,
My receipt is dated 12/7/99 for the sale price. These and others were
on sale for about 2-3 weeks. It was fast compared to usual. I picked
up 2 CB&Q road names. You might have missed it because it was around
Christmas time and we all get busy.
Mark
In article <s88dp68...@corp.supernews.com>, "domho" <do...@ndak.net>
wrote:
>***It's only fair to note that I have not frequented ANY of the Los Angeles
>shops(even worse traffic!) and have never been to San Diego(can't understand
>Spanish and I'm afraid someone might see me associating with those San Diego
>modelers wearing propeller-equipped beanies!)
>Rich Howey
>
>>
Des
heh
k, had ta add my two cents worth.
Des
John Stephens
>have never been to San Diego(can't understand
>Spanish and I'm afraid someone might see me associating with those San Diego
>modelers wearing propeller-equipped beanies!)
>Rich Howey
OK, Rich, you really do owe me a lunch this time. I'm keeping a very close
eye on your activities from now on. BTW, where is 1700 miles from Denver?
John Stephens
A Haggister
domho
be functioning well in a couple more minu
TOM wrote in message <38847B36...@funtv.com>...
>domho wrote:
>>
>>
>> ***It's only fair to note that I have not frequented ANY of the Los
Angeles
>> shops(even worse traffic!) and have never been to San Diego(can't
understand
>> Spanish and I'm afraid someone might see me associating with those San
Diego
>> modelers wearing propeller-equipped beanies!)
>> Rich Howey
>
TOM
Shore!!! They make 'em in Z Scale, for pin heads... :>))
No Hellraisers (sp?) allowed... :>))
TOM
> >
> > <><><> TOM <><><>
> >Proud Member Of The Haggis
A sad addendum... Since my girlfriend left me, I call 'em
ditch lights... :<((
Des
>
>Shore!!! They make 'em in Z Scale, for pin heads... :>))
>
>
> <><><> TOM <><><>
>Proud Member Of The Haggis
Pinheads!!! lol!! Now THAT was phunny! :)
Des
T9362J
Merle F. McClelland
<t93...@aol.com> wrote:
> Thanks for the tip I was about to place an order with them.
I've ordered quite a bit of merchandise from N Scale Supply over the
last two and a half years via email, and have never had any problems. I
will definitely order from them again.
Not affiliated with NSS, just a pleased customer.
- Merle
Robert and Diana Wintle
Merle F. McClelland <m...@cts.com> wrote in message
news:040220001825061111%m...@cts.com...
I Anderso
months for a Digitrax decoder, which had been available here locally for
several weeks, I contacted them to see if they had received them, or had
Digitrax shipped them. They (N-Scale) said that they had no control over
Digitrax. I said fine & would they please cancel as I would pick up the
decoders (2) locally. They took a fit & were as rude as can be! I have
ordered some $3,000 worth of decoders & track from TTX without a hitch in
the past eight months, all of which would have gone to N-Scale if they had
been more polite. As a matter of interest here is the messages between
myself & N-Scale (unedited)!
Wilson
--------------------------------
+++++++++++++++------------------------------
I cannot offer any assurance as to delivery since I am captive to when
my manufacturers ship to me. I think you would be better served
taking your business elsewhere.
On Sun, 20 Jun 1999 13:24:47 -0500, you wrote:
>Did you actually order the BUDs? If so that is great and if not then I
>assume you were not interested in the order and I will try & find them
>elsewhere.
>
>If you were looking for an assurance, then I would want to know what you
>wanted. I would also expect an assurance that you could deliver in a
>reasonable time. It is not like I ordered and then cancelled as soon as I
>could find one locally, but a case of waiting serveral weeks after they
were
>available localy in a very small store. I also gave you an opportunity to
>provide the decoders prior to cancelling, which you were unable to do. As
>you are aware, products disappear and may not be available again for
lengthy
>periods such as the DZ120 decoders or North Coast throttles.
>
>Wilson
>
>
>>>-----Original Message-----
>>>From: Sales [mailto:sa...@nscalesupply.com]
>>>Sent: Tuesday, June 08, 1999 7:18 PM
>>>To: wanderso
>>>Subject: Re: DN148K
>>>
>>>
>>>I have cancelled your Digitrax order. If you still wish to get the
>>>Con-Cor BUDD cars in will need some assurance that you won't cancel
>>>that order as well.
>>>
>>>
>>>N Scale Supply www.nscalesupply.com Sales & Info
>>>4980 Kipling St, Unit #9 sa...@nscalesupply.com
>>>Wheat Ridge, CO 80033 1-800-304-5803 Fax: 1-800-727-7420
>>>On Tue, 8 Jun 1999 18:41:12 -0500, you wrote:
>>>
>>>>If you haven't shipped my order for the Digitrax DN148K decoders please
>>>>cancel and confirm cancellation. They are stock here in town and I will
>>be
>>>>picking up two this Thursday.
>>>>
>>>>Thanks,
>>>>
>>>>Wilson
Neal
They don't seem to be too interested in sales.
Great website, ...crappy service.
Run away! Run away!
Neal
I Anderso <iand...@mbnet.mb.ca> wrote in message
news:xd1n4.3300$a27.1...@news1.rdc1.mb.home.com...
Joe Guynn
"Neal" <ne...@NOSPAMmsengineering.net> wrote:
> Yep...N Scale Supply is a disgrace.
>
> They don't seem to be too interested in sales.
>
> Great website, ...crappy service.
>
> Run away! Run away!
>
> Neal
>
Over the past two years I have ordered from NScale Supply 9 times
and never once had a problem. All orders were received within a week.
I placed an order a few days ago and told Scot the bashing he was
getting on this NG...well I did hear his side of the story.
Joe in Indiana
>
Sent via Deja.com http://www.deja.com/
Before you buy.
domho
I figure it's Scott's shop, it's Scott's phone and it's Scott's time. He can
be rude if he wants to. Hell, if he wants to be rude to me, he can even call
me and be rude! He has the best model railroading dealer's website on the
WWW. I'd like to buy something from him in appreciation but I'm still too
price conscious.
I don't need to hear his side of the story. It's simply logical that a guy
isn't going to devote all that time and money to attract customers, then run
them off by being rude to them for no reason.
Rich Howey
John Smith
I bought a couple of things from N-scale supply and the service was a hell
of a lot better than www.walthers.com! Anyway I'd love to try some of these
other sites, but not if they aren't online.
Anyone try www.ehobbies.com yet?
"Neal" <ne...@NOSPAMmsengineering.net> wrote in message
news:860m9j$1h64$1...@shadow.skypoint.net...
> I LOVE BLW! I'm practically on their Locomotive of the Month club ;-)
>
> Pete is the coolest, and their prices are way low.
>
> I'm currently having him custom paint a Kato F-7 A+B set in Northern
Pacific
> for me.
>
> They're good!
>
> Another place I recently discovered is Southern Digital. This guy is way
> pleasant and smart. He knows DigiTrax DCC so well, that I'm buying my
> DigiTrax Empire Builder from him, just because he took the time to answer
> all of my questions on the phone. The bonus is that he sells all the Peco
> stuff too! Check him out, and say Neal said Hi.
>
> http://www.digitalcommandcontrol.com/
>
> Neal
>
>
> <sona...@webtv.net> wrote in message
> news:1243-388...@storefull-106.iap.bryant.webtv.net...
domho
John Smith wrote in message <87nfbk$o...@news.dns.microsoft.com>...
>Why don't you guys give the URLs for these sites if they're that great?
>
Good point, John! I've wondered the same thing several times in the past.
Although sometimes they're pretty easy to find on your own, especially in
this case: http://www.nscalesupply.com/ , where his business name is also
his domain.--either by searching previous messages(http://www.deja.com ),
viewing previous messages in the thread or utilizing the NMRA links page:
http://www.ribbonrail.com/nmra/nmralink.html
My apologies for the oversight,
Rich Howey
Neal
Here are three sites to try:
Site 1. BLW is at www.blwnscale.com
Pete runs the place, and although he doesn't say much in his email, his
prices are usually among the lowest. He also has the best selection of
custom painted locomotives around (photos and all). His website isn't as
sharp as other sites (such as N scale supply) but your not paying him for
his web site development skills anyway. He has photos of everything, and he
moves tons of locomotives. By-the-way, he is also very polite (unlike
N-Scale Supply).
Site 2. Southern Digital just sells Peco and Digitrax: they're at
http://www.digitalcommandcontrol.com/
This guy has pretty inexpensive DigiTrax stuff (although not the lowest),
and very inexpensive Peco stuff (nearly the lowest I've found). But his real
quality is his friendliness. His is so nice ('how nice is he?') - he is
soooo nice that he practically will tutor you over-the-phone while you
figure out a DigiTrax problem, or a Peco switch problem. I know because it
happened to me. He is enthusiastic and he invites you to call him again
(even when you haven't purchased anything yet). He's one very nice person.
Site 3. N scale division is at : http://www.nscaledivision.com/
I just threw this one in for fun. I've never used this site, but it looks
interesting, and I plan on trying them.
By-the-way, I have never shopped at Walthers. I always wondered how they
were.
Neal
John Smith <rob.c...@not.planetmercury.net> wrote in message
news:87nfbk$o...@news.dns.microsoft.com...
> Why don't you guys give the URLs for these sites if they're that great?
>
Doug Oleinik
What kinds of service problems did you have with www.walthers.com?
(please email me directly). The only way to improve service is
to make sure the appropriate managers are aware of any problems
with their departments.
Thank you.
Doug Oleinik
do...@walthers.com
------------------------------------------------------------------
In article <87nfbk$o...@news.dns.microsoft.com>,
Neal
...what was his side of the story?
Joe Guynn <jdg...@my-deja.com> wrote in message
news:87li0f$rjf$1...@nnrp1.deja.com...
Anthony Martinez
Extremely helpful and fast service both on phone and internet. Was not
impressed with Scott at N Scale Supply. But, that's just my opinion.
Anthony
--
Come visit us: http://www.atlascomm.net/cheezhead/home.html
Don't forget to get your daily recommended allowance of oxygen...
or see your friendly Respiratory Therapist!
Doug Oleinik <do...@mail.walthers.com> wrote in message
news:87pngr$kfq$1...@news.inc.net...
I Anderso
If you read the message you saw both sides of the e-mail correspondence.
His only response was
> > > > I cannot offer any assurance as to delivery since I am captive to
> > when
> > > > my manufacturers ship to me. I think you would be better served
> > > > taking your business elsewhere.
> > > >
>
Wilson
"Neal" <ne...@NOSPAMmsengineering.net> wrote in message
news:87qkkj$4bk$1...@shadow.skypoint.net...