Experience w/Dragon Associates (martial arts supplies)

[Mike Sigman]

<sea...@my-deja.com> wrote in message news:889l0i$vsv$1...@nnrp1.deja.com...
> This is a final update to the situation I experienced with Dragon
> Associates of Thousand Oaks, California. This company sells mail-order
> martial arts supplies, including custom-embroidered obi, dogi and
> hakama.
>
> In mid-1998, I ordered an embroidered obi from Dragon. It arrived 3
> weeks later than the company promised. And when it finally arrived, I
> was disappointed to find that it was thin, flimsy and cheap-looking. The
> embroidery job was beautiful, but the quality of the belt was extremely
> poor.
>
> Dragon completely ignored 2 emails from me explaining my dissatisfaction
> with the obi and asking how they would prefer to handle the return. It
> wasn't until after I instructed my credit card not to honor the charge
> that Dragon suddenly responded.
>
> In his letter, a Mr. David Chambers of Dragon Associates claimed that
> his company could not "process my complaint" unless I revealed the
> name, address and phone number of my sensei, my style, years studied,
> and my rank!
>
> I was surprised at the demand for my sensei's name and my rank, etc,
> and wondered what Mr. Chambers was hoping to do with the information.
> I replied to Mr. Chambers, informing him that the information he
> demanded was irrelevant to the customer/vendor relationship and would
> not be forthcoming. I asked him to reply with an on-topic, relevant
> response outlining how he preferred the return to be handled.
> Dragon never responded.
>
> The situation has now been resolved to my satisfaction, though obviously
> not to Dragon's. :o) My credit card company credited my account with
> the full amount of the purchase, and Dragon hasn't been heard from
> since.
>
> Based on my experience, I would recommend that anyone ordering from this
> company ensure they order by credit card only (so the charge can be
> stopped in the event of unsatisfactory service, as I did) and be
> extremely cautious in revealing any personal information to them.

Oh please. Here you are with your anonymous post, unsigned, coming through
a hard-to-trace source. Are you the Fruitcake that I heard about who
ordered a certain embroidery specifically and then found out that the
calligraphy didn't say what you thought it did and wanted your money back?

I'll bet you are. I've seen your stupid posts where you still fritter
your time away attacking someone's reputation because you're too embarrassed
to admit you screwed up yourself.

Post your name. You call yourself a martial artist and you post
backstabbing anonymous snipery? Give us the dates of the occurrence; I'll
check into the other side of the story and post back to this newsgroup.

Mike Sigman