The best post You'll ever read about Benelli warranty service
Claudia Smith
Findlay, OH
419-422-5740 ......... csmi...@woh.rr.com
Concerned shooters:
This is a story about Benelli USA refusing to refund the original purchase
price paid
for a shotgun after the consumer returned the shotgun three times to the
Benelli Service
center for repair. The consumer has the original receipt showing he paid
the sum of $767. to an Authorized Benelli dealer in the state of Texas
regardless of implications by the Benelli service manager. The receipt has
these words printed at the bottom, "New guns carry a manufacturers warranty
only." Doesn't this mean the responsibility to repair a defective firearm
belongs to Benelli USA? Since Benelli USA has failed to repair the firearm
shouldn't they refund the original price paid to the Authorized Benelli
dealer? The consumer also has phone records showing Benelli USA was called
a total of nine times during the year 2001 trying to resolve this issue.
I have been a rifle/pistol shooter for over 3 decades. Approximately a year
ago I decided
to learn the discipline of skeet shooting. I purchased a Franchi 48 AL
Deluxe 28 gauge
shotgun warranted by Benelli USA. The shotgun failed to fire on many
occasions leaving only a very small indentation on the primer. This problem
continued to plague me even after the shotgun was repeatedly returned to the
Benelli warranty service department
3 times during the summer and fall of 2001. During my first attempt at
firing at clay targets the problem was so severe that another shooter
allowed me to use his over/under shotgun to complete the 25rds. of skeet. My
shotgun was returned to Benelli USA for the fourth and final time during
December 2001. I requested a refund for the original purchase price of
$767. I also filed a complaint with the Better Business Bureau. I did
not request the additional $45. I had spent on shipping the firearm to
Benelli warranty service center during 2001.
Months later I received notice from Craig Johnson, the customer service
manager at Benelli USA offering $141.76 less than the original purchase
price. The following pages
contain copies of :
1. My original complaint with the
Better Business Bureau
2. The service manager's written
reply to my refund request
3. My reply to the Better Business
Bureau
4. A letter the BBB sent me just
before Mr. Johnson's offer
of $625.24
COMPLAINT INFORMATION to Better Business Bureau
Benelli USA
17603 Indian Head Highway
Accokeek, MD - USA - 20607
(301)283-6931
Complaint #: 500242
Complaint Type: General Complaint
Date Received: 12-07-2001
Primary Complaint Classification: Repair Issues
Secondary Complaint Classification: Service Issue
Complaint:
The shotgun fails to fire 100% of the time. The warranty service dept. has
failed to repair the product in a reasonable amount of time. I have spoken
to the head gunsmith once and have spoken to the person in charge of the
warrant service department at least 3 times.
(Craig Johnson) They now have the defective firearm for the third time
and no communication as to truly being able to fix the shotgun or when. I
have been given every promise imaginable by Mr. Johnson and he hasn't kept
his word on a single one. The last time I spoke to Mr. Johnson I requested
a refund for $767. He stated that he did not have the authority to meet my
request but gave me another empty promise that his boss would call me.
Perhaps those at the lower-mid level of management at Benelli are afraid I
will reveal the mistreatment and poor service I have been given. They
certainly refuse to give me the name or names of anyone who might resolve
this problem. Therefore I feel my only solution is to request a full refund
of $767.
Desired Settlement: Refund
Settlement Explanation:
First, a refund in the amount of $767. Second, a written apology from Mr.
Johnson admitting his inadequacy to correctly handle the warranty repair of
the mentioned firearm.
The letter needs notarization and hand signed in ink by his superior.
Customer Service Rep: Mr Craig* Johnson
Product or Service: 28 ga. Shotgun
Model Number 48 AL Deluxe
Mr. Smith,
I am in receipt of your correspondence dated March 8, 2002.
I am also in receipt of your correspondence addressed to "Dear Fellow
Shooter", as well as in inquiry from the Better Business Bureau addressed to
Mr. Bob Kinville who has not been in our employ for over two years.
I wish to be very clear in that everyone you have attempted to make aware of
your circumstance has in fact read your correspondence. This includes the
Vice President. This e-mail is being blind copied to all pertinent levels,
including the head gunsmith who has expended many hours trying to replicate
your problem in our repair center. I will also fax a copy to the Better
Business Bureau.
We have test fired your shotgun over 150 times without a single failure to
cycle or feed. We have no desire to put a defective product in the
marketplace, and certainly no desire to ignore a customer who is unhappy
with our product. You have spoken with several people in our organization,
each have tried to assist you in getting to the bottom of what might be
causing your difficulty.
Our warranty card states that "This warranty applies only if the firearm was
purchased from an Authorized dealer in North America in the United States or
Canada." In spite of the fact you obtained this shotgun from an
unauthorized dealer, we have still attempted to resolve your issues. This
shotgun has been test fired by several gunsmiths, our head gunsmith and the
Franchi product manager. Your shotgun has performed flawlessly for each of
these individuals.
You have stated that your "insistence for a refund of the original purchase
price is not negotiable."
Benelli USA will refund the price which was paid by the original dealer who
received this shotgun dircetly from Benelli USA. That amount is $625.24
I will process the check requisition today and upon delivery to my office,
will mail it to you at:
1307 Amelia Ave.
Findlay, OH 45840
I anticipate this process to take approximately 1 week. Cashing of this
check will be taken as an implied agreement which indicates a settlement of
this matter.
Craig Johnson
Customer Service Manager
cjoh...@benelliusa.com
Mark Smith
1307 Amelia Ave.
March 20, 2002
Findlay, Ohio
BBB of Metro Washington DC
1411 K St., NW 10th Floor
Washington, DC 20005-3404
Dear Sirs:
By the time you receive this letter you should already have received a copy
of my e-mail reply to Mr. Johnson's e-mail dated March 18, 2002.
I wish to point out three important facts concerning Mr. Johnson's e-mail.
First, Mr. Johnson's e-mail is an admission to not being able to repair my
firearm.
Second, Mr. Johnson writes he has no desire to ignore a customer who is
unhappy
with their product. The shotgun was returned for the last time in December
2001 and
I never heard a word from him until March 2002. He used the same stall and
delay
tactics during the year 2001.
Third, Mr. Johnson insinuates the firearm was not purchased from an
Authorized
dealer in the United States. Nothing could be further from the truth. I
will be happy to
provide you with a copy of the original receipt upon your request proving
the firearm was purchased from an Authorized dealer in Texas for the sum of
$767.
Mr. Johnson has previously explained to me by telephone the Texas dealer had
an
agreement with Benelli to only ship the firearm to another Benelli dealer.
So because
the dealer in Texas did not fulfill his part of his contract with Benelli,
Mr. Johnson must
think this warrants his offer of $625.24, a significant amount less than
the $767. I sent to the dealer in Texas. Perhaps next time I buy something
at Wal-Mart I should first be
aware of all the contractual agreements between the suppliers and retailer
for every product I purchase.
In the event that I should receive a check for the amount anything less than
the original
purchase price of $767 it will be returned at once. The offer from Mr.
Johnson for a
settlement of $625.24 is not acceptable.
Sincerely, Mark Smith
COPY OF LETTER FROM BETTER BUSINESS BUREAU
February 27, 2002
RE; Benelli USA
Dear Mr. Smith:
I wanted to contact you and let you know where the complaint you.
filed with us stands
We have written to the firm referenced above on two previous
occasions. Since we have not received a reply to our requests for
a response, a final letter will be sent to the company today.
Please know that we are, unfortunately, not able to compel a firm
to answer and resolve complaints. In those few instances where
our requests have been ignored, the information is made a part of
the firm's file at the BBB. In many cases this will result in an
"unsatisfactory" business performance record being issued on the
firm.
Perhaps the firm has already contacted you in response to our final
letter to them. In any case, please complete the enclosed
Verification Form within ten (10) days and return it to us. If you
do not hear back from us, it means that our attempts at
conciliation have been exhausted and you may wish to contact an
attorney or your local or state office of consumer affairs to
pursue the matter further.
Sincerely,
Ramona Green
Trade Practice Consultant
Dear Mr. Smith,
To say that we are in disagreement over the matter of your Franchi
shotgun would no doubt be an understatement. Your perspective is
appreciated and has been given due consideration. You assert that you
purchased this firearm from an authorized dealer in Texas. If that were
indeed the case, it would seem you have run afoul of certain federal
firearms regulations with respect to interstate purchases and shipment of
firearms. It is our understanding that this firearm was shipped to a
Federal Firearms licensee in Ohio. If you in fact completed form 4473 and
NICS procedures in the state of Ohio, then you actually purchased this
firearm from the Ohio dealer. This is not a matter of semantics, rather a
very important legal process whereby firearms are transferred from
manufacturers to dealers and ultimately, consumers. Our warranty card
states "This warranty applies only if the firearm was purchased from an
Authorized Benelli Dealer in North America in the United States or Canada".
It is quite clear that unless regulations were violated, this firearm was
purchased and transferred in the state of Ohio by a dealer who is not
engaged in a contractual relationship with Benelli USA; i.e., an
unauthorized dealer. These facts notwithstanding, Benelli USA has made
every reasonable effort to satisfy your concerns. It has been test fired by
numerous gunsmiths and two department managers utilizing various cartridges
to a sum total in excess of 150 rounds. Your correspondence makes no
mention as to the type of cartridges you have employed when conducting your
shooting activities. It should be noted that certain shotgun cartridges are
not designed for use in a semi-automatic action. For obvious reasons, we do
not use these cartridges in a semi-automatic test protocol.
Benelli USA has tendered an offer to reimburse you in the amount of
$625.24. This is the exact amount we received in payment for this firearm.
It is unclear why you feel we should compensate you in an amount which
includes dealer profit. We do not sell firearms at retail, we are a
manufacturer. You have made no mention of any attempt to resolve this issue
at the dealership level, which is where the purchase was made.
Our offer to reimburse you in the amount of $625.24 continues as an
option.
If you so desire, we will replace the firearm with an identical model.
Please consider these options and advise us of your decision.
Craig Johnson
Customer Service Manager
**************Above is Mr. Johnson's latest e-mail dated June 5, 2002
debating that
the firearm I purchased was actually considered purchased in Ohio. He also
offers me a
replacement firearm. (A year later) Shouldn't he go back and read his first
e-mail to me
where he says, "we certainly have no desire to ignore a customer who is
unhappy with our product."?
Judging from the e-mail above I assume Mr. Johnson, the customer service
manager at
Benelli USA must feel it is the responsibility of the consumer to insure
that all contracts
and agreements between Benelli USA and dealers are honored. If a dealer
breaks
his agreement with Benelli it is the customer who is out of luck. Right?
I need to go back a few months and explain in more detail what did actually
happen.
The date is (Friday) Oct. the 5th, 2001. I have finally reached Mr.
Johnson by telephone and explain that this shotgun has been sent to Benelli
for repair twice now and it still
refuses to fire sometimes with Winchester AA and Remington STS factory ammo.
(No reloads) Mr. Johnson listened to me explain how I acquired this
firearm and he became very upset. Upset because he realized and admitted
the dealer in Texas (The
authorized Benelli dealer) had not kept his agreement with Benelli. Mr.
Johnson stated
he had the authority to terminate shipping of Benelli firearms to this
particular Texas dealer because he had broken their contract agreement. The
agreement being that an authorized Benelli dealer can only ship their
firearms to another authorized Benelli dealer or the customer needs to pick
up the firearm in person.
Next, Mr. Johnson told me that he would not end shipment of firearms to the
Texas dealer. (Does this dealer sell bunches and bunches of Benelli
firearms?)
Mr. Johnson went on to explain that he needed to speak with the head
gunsmith and ask
why my shotgun wasn't repaired after two attempts. He then assured me he
would call me back Monday at 4:00 PM to discuss the repair of my shotgun.
When I pressed if the 4:00 PM time would conflict with his schedule he again
earnestly assured me he would
telephone Monday at 4:00 PM.
Monday came and went with no phone call from Mr. Johnson. A few days later
I called
Benelli USA.
There's more, Benelli had the shotgun for the third time and I called Mr.
Johnson again on (Friday) November the 9th, 2001. He doesn't have a clue as
to what is going on. "What? We still have your shotgun? We are going to get
it fixed because it's hunting season".
I finally really begin to unload on him and tell him he has done a rotten
job of handling
the whole situation. (No swearing however, because my Christian faith won't
allow it)
Next, he told me he is going to have his boss call me Monday. We set up a
time for 4:00PM. Monday Nov. 11, 2001. Guess what? No phone call.
His above e-mail states my correspondence makes no mention as to the type of
cartridges
I employed when conducting shooting activities. That's true, however Mr.
Johnson, as
well as their head gunsmith both were informed during our telephone
conversations I
shot only factory fresh Winchester AA or Remington STS ammo.
So after a year goes by, Mr. Johnson finally offers to replace the firearm.
Do you think I should trust them? They only had 3 chances to repair the
firearm. I've spent just a few cents over $45. shipping this shotgun to
them thus far. They even attempted to return the
firearm after it was sent to them for the 4th. time in Dec. 2001 after I
requested a refund. Did I mention it was about 5 months later (May 2002)
with any prior notice? Still want to buy a Benelli?
e-mail and phone # are at the top if you wish to reply Thanks
for reading, Mark
-----------------------------------------------------------
Learn about rec.guns at http://www.recguns.com
-----------------------------------------------------------
Randy Wakeman
Something like this gives me pause. I've heard rumors that "Benelli / Beretta
USA" had no service department . . . apparently, there is truth to this.
Benelli has peculiar notions about their warranty. How is it that the
"non-authorized dealers" smoke has anything relevant to do with a defective
product? There is implied warranty of merchantability issues as well- your
scattergun should function as a scattergun. It doesn't!
After all the time / aggravation / one would think that they would be pleased
to end the matter.
This is amazing, and disheartening. For the "price difference," their service
people + vice-presidents must work for far below the minimum wage.
Publicity like this should cost them far more than their quibble.
Randy Wakeman
Shoots4fun
#price paid
#for a shotgun after the consumer returned the shotgun three times to the
#Benelli Service
#center for repair.
I have also heard stories of dismay regarding the lack of attention that
Benelli gives to consumers of their products.
It sounds like they want to harp on some detail about their distribution
network, but the bottom line is that the product in question bears their name.
I would think they would appreciate any dealer selling their products.
Of course I am also aware of various manufacturers having their authorized
dealer list. I suppose this helps them to maintain a larger profit margin for
their products.
I really want a Benelli Legacy shotgun, but some of the FFL dealers I have
checked with say they can't get one of these guns, because they are not on
Benelli's list of authorized dealers. Perhaps I should consider this "a sign"
and stick with American-made shotguns. My Mossbergs and Remingtons have never
given me a problem, and, although they may not be as fancy as the Benelli's, I
know they are going to shoot every time I pull the trigger.
I hope the "consumer-in-distress" finally gets his problems resolved.
NRA Patron Member
NRA Certified Firearms Instructor
NAHC Life Member
PSU Alumni
SIU Alumni
Serious Plinker
RikC
I think it is time for a lawyer or small claims court.
rik
--
Padded room with a view
RWC3
200...@wongfaye.com
obviously they got lemons
but to straight off the bat ask for a refund is crazy they should be
demanding a new gun
James Beatty
news:afs4o4$56i$1...@grapevine.wam.umd.edu:
# Benelli has peculiar notions about their warranty. How is it that the
# "non-authorized dealers" smoke has anything relevant to do with a
# defective product? There is implied warranty of merchantability issues
# as well- your scattergun should function as a scattergun. It doesn't!
#
# After all the time / aggravation / one would think that they would be
# pleased to end the matter.
I'm not a Benelli owner, but one would think that the bottom line is that
despite the shotgun functioning fine in their hands (supposedly for a total
of well over 100 rounds, right?), they're offering the gent a new replacement
at no charge.
Take it. Shoot it. Enjoy. Be happy things worked out in the end.
Well, that's what I would do.
Jim
On Belay
Randy Wakeman wrote:
#
#
# After all the time / aggravation / one would think that they would be pleased
# to end the matter.
#
Whereas, I can see their side of the story, and I would think that the poor, put
upon consumer would take the $150 loss and walk away from all the lost
time/aggravation and be pleased to have a loss of 20% of the original money
spent.
I realize this does not compensate for what he perceives as the company's
wrongdoing, but as I said, there are two sides to the story.
Walter J. Kuleck, Ph.D.
shoddy parts, workmanship or business practices is the integrity of your
vendor.
That's why Fulton Armory has a 30-day no-BS return privilege, and a
lifetime limited warranty.
Best regards,
Walt Kuleck
Author, "The AR-15 Complete Owner's Guide"
--available from http://www.fulton-armory.com/
--see the review in American Rifleman
Ricky B
"Randy Wakeman" <randy...@aol.com> wrote in message
news:afs4o4$56i$1...@grapevine.wam.umd.edu...
# Benelli has peculiar notions about their warranty. How is it that the
# "non-authorized dealers" smoke has anything relevant to do with a
defective
# product? There is implied warranty of merchantability issues as well- your
# scattergun should function as a scattergun. It doesn't!
Keep in mind that you have gotten only one side of the story. It may in
fact be the fairest, most objective account that could be rendered, but then
again, some facts may have been omitted.
One fact we do know is that the product was not purchased from Benelii; it
was purchased from a dealer. Implied warranties of merchantability (outside
the personal injury context) usually run only from the seller to his
immediate buyer. An implied warranty of merchantability may have been made
by the dealer to the purchaser when the sale was made (assuming it was not
disclaimed in a way that is effective under the Texas version of the uniform
commercial code). The original poster has not explained why he did not
demand satisfaction from the dealer as the gun was, by his account,
defective when he purchased it.
Benelli, according to the post, was not able to replicate the fault. It is
therefore not surprising that they did not fix it. They offered to replace
the product. Mfr. warranties generally offer a repair or replacement remedy
and not cash back. "Lemon laws" may require a cash refund (usually from the
dealer) but the original poster has not pointed to any law that requires it
(and I don't know of any in the firearms context).
# After all the time / aggravation / one would think that they would be
pleased
# to end the matter.
It may not be so easy. One of the original poster's demands was "Second, a
written apology from Mr.
Johnson admitting his inadequacy to correctly handle the warranty repair of
the mentioned firearm.
The letter needs notarization and hand signed in ink by his superior."
(Personally, I would rather have the $45 in shipping costs.)
I know that it can be irritating and upsetting to be in the original
poster's position, but replacement of the product for a defect that the mfr.
(actually importer) can not replicate seems to be a reasonable response.
--Rick
Randy Wakeman
#put
#upon consumer would take the $150 loss and walk away from all the lost
#time/aggravation and be pleased to have a loss of 20% of the original money
#spent.
Well, I give you ANOTHER side to ponder. I bought a new Ruger Mini-30 - - - it
just plain would not group (9 in.+ at 100 yards).
Ruger rebarreled it twice - - - they couldn't get better than 12" out of it.
Several months go by.
The phone rings, a chipper lady says "Congratulations, Mr. Wakeman - - - we are
sending you a new gun!"
My answer was- I HAD a new gun, 4 months ago. I prefer my money back.
In three days, a check for my FULL retail purchase price PLUS tax PLUS my UPS
cost for shipping it back to Ruger was in my hands.
So, to those who lament Ruger's "lack of written warranty" - - - find a new
hobby.
As for Benelli - - - well, er, - - - let's just say they could learn from
Ruger.
Randy Wakeman
Ken Marsh
Claudia Smith <csmi...@woh.rr.com> wrote:
The consumer has the original receipt showing he paid
#the sum of $767. to an Authorized Benelli dealer in the state of Texas
#regardless of implications by the Benelli service manager. The receipt has
#these words printed at the bottom, "New guns carry a manufacturers warranty
#only." Doesn't this mean the responsibility to repair a defective firearm
#belongs to Benelli USA? Since Benelli USA has failed to repair the firearm
#shouldn't they refund the original price paid to the Authorized Benelli
#dealer?
No, it doesn't mean that. The only thing it means is that the Gun Shop
printed some words at the bottom of the receipt. If the consumer had
bought a Ruger there (Rugers have NO warranty), the receipt does not
create a warranty between Ruger and the consumer! That would be absurd.
You'd have shops creating manufacturer warranties willy-nilly.
What's more, the shop "the consumer" purchased from is not an authorized
Benelli dealer. Apparently the authorized dealer acted improperly as a
wholesaler, and sold it to the consumer through an unauthorized FFL, out
of state. Benelli could rightfully refuse all service. I don't think
the consumer should not be held accountable for this, but Benelli could
be within its legal rights to do so.
Finally, it worked for them, it didn't work for you. In the auto business
this is called the "mechanic's effect". It works fine when the mechanic
is nearby. That's life.
If you want the full retail price refund, you'll have to try to get it
from the dealer you bought it from. If you want Benelli to refund the
money, don't expect more than the wholesale price that they got!
I'm not saying Benelli has great service or great guns. I have no reason
to defend them at all. What I'm saying is, sometimes life gives you a
lemon, an offer to pay back the wholesale price is reasonable, and
consumers rarely (if ever) get shipping charges or hassle reimbursement.
Anyway, Benelli's cost an order of magnitude less than a K-80 or Merkel,
and there are reasons why. Serious trap and skeet shooters buy real
high-end models for a reason.
Ken.
--
-------------------------------------------------------------------------
Opt-out options are not an | Mail: kmarsh at charm dot net
acceptable excuse for Spam. | WWW: http://www.charm.net/~kmarsh
-------------------------------------------------------------------------
Ken Marsh
Walter J. Kuleck, Ph.D. <wjku...@alum.mit.edu> wrote:
#That's why Fulton Armory has a 30-day no-BS return privilege, and a
#lifetime limited warranty.
What skeet guns does Fulton offer?
Ken.
--
-------------------------------------------------------------------------
Opt-out options are not an | Mail: kmarsh at charm dot net
acceptable excuse for Spam. | WWW: http://www.charm.net/~kmarsh
-------------------------------------------------------------------------
-----------------------------------------------------------
On Belay
Randy Wakeman wrote:
# .
#
# As for Benelli - - - well, er, - - - let's just say they could learn from
# Ruger.
#
learn from Ruger...and Smith& Wesson...and sell us out, agreeing to regulation and
mandates which change the face of the 2nd Amendment?
I believe you missed my point entirely, the same way I have taken yours off track.
We are only hearing one side of the story, and the manufacturer's stance that they
would return any funds they got off the transaction is not entirely unfair.
Perhaps the unauthorized reseller, from whom the poster purchased the gun, should
give a full refund? Perhaps a refund of the $150 difference?
Please respond through the group. That's why it's there.
Dean Speir
# I am glad I read this. I have been looking
# at a Benelli. No more.
Not interested in the "other side of the story," eh?
# I think it is time for a lawyer or small claims court.
Ah, would you get in bed with the anti-gunners so quickly, Rik?
--
- Dean Speir <Dean...@thegunzone.com>
Formerly Famous Gunwriter / Gun Zone Maintainer
« =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-= »
It's not a perfect world... it's why we _have_ guns!
The most current version of the Glock kB! FAQ
is at http://www.thegunzone.com
Russ
my line of work as a systems analyst, I need to know all the details
before I make a decision . In this issue, one key to me is what kind
of ammo was Benelli using? I don't recall that they said, nor do I
recall the disgruntled owner saying what HE was using.
One thing that really kind of gives me pause in this issue is the
demand for a written apology signed in ink, notarized, etc. etc. That
is not any resolution to this issue. Either Benelli will fix the gun
or not, they will refund or not, but demands for people to flagellate
themselves in penance do not belong in a business dispute.
-R-
On Belay <la8...@navix.net> wrote in message news:<afti9q$m7c$1...@grapevine.wam.umd.edu>...
> ...
Randy Wakeman
#they
#would return any funds they got off the transaction is not entirely unfair
My opinion is that it is not unfair to expect a refund in full after waiting a
year for a functional firearm that you purchased brand new- if that is indeed
the case.
Randy Wakeman
DaveG
The receipt has these words printed at the bottom, "New guns carry a
manufacturers warranty
# #only."
The gun shop I patronize prints the same thing on their receipts.
Doesn't this mean the responsibility to repair a defective firearm belongs
to Benelli USA?
No- It means that the responsibility is NOT with the the dealer. Any defect
problems are between the factory and the customer.
Since Benelli USA has failed to repair the firearm shouldn't they refund
the original price paid to the Authorized Benelli dealer?
Benelli claims they did repair this gun, and they are satisfied that it is
working properly.
The customer is not satisified and asked for a full refund. Benelli offered
a partial refund, which also did not satisfy the customer. The issue went
beyond a simple repair under warranty issue. How the matter would get
resolved at this point is between the two parties involved. If Benelli does
not satisfy this customer, then the customer has the option of suing
Benelli.
DaveG
David Wisniewski
It is supremely unfair to expect the manufacturer to refund the guy's
retail purchase price. That is the obligation of the dealer, whom he
purchased it from. If you buy a book from Kmart, who do you go to to
get a refund? The publisher or the seller (Kmart)?
When I was working at a large custom gun shop, some guy called up one
day wanting to return an item he got. Retail on the item was let's say
$70. After talking to the guy, we find out he purchased it from a
distributor of ours and he paid maybe $30 for the item. We told the guy
to return the item to the distributor and they would glady refund his
purchase price (as is stated in our return policy). This didn't sit to
well with the guy, as he wanted a 200%+ refund on the item.
Not to mention the whole BS of Randy Wakeman's insistence on a notarized
apology from Benelli doesn't make him very sympathetic in my eyes.
I have two Benelli M1S90s, each with many rounds through them. They
have cycled the lightest loads and the heaviest 3" Magnum loads
available one right after the other and to this day, I have never, ever
had any type of problem with either of them. (Did I mention I bought
both of them used, after the previous owners had similarly used them?)
I know at least 10 other people who have M1S90s that get used just as
much as mine and they never ever had any problems with them.
I'm not saying that this Randy didn't have a problem with his shotgun,
but I find it very hard to believe that Benelli would not fix the
problem correctly and send him back a still non-functional shotgun.
-David
Ricky B
"David Wisniewski" <davi...@erols.com> wrote in message
news:ag6lv9$b1s$1...@grapevine.wam.umd.edu...
# Not to mention the whole BS of Randy Wakeman's insistence on a notarized
# apology from Benelli doesn't make him very sympathetic in my eyes.
Oops. You've got your posters mixed up. Mark Smith was the original poster
(who included with his post the correspondence asking for a notarized
apology, etc.). Randy was responding to that post.
--Rick
Randy Wakeman
#apology from Benelli doesn't make him very sympathetic in my eyes.
#
Somebody's confused here . . . I own no Benelli's or Franchi's at the moment,
and I need no apology from Benelli or Franchi. Nor have I ever asked for one.
But, I know several people that a richly deserving of better service from
Accocreek, MD!
Randy Wakeman
David Wisniewski
# (who included with his post the correspondence asking for a notarized
# apology, etc.). Randy was responding to that post.
So I did. My bad.