WotC Customer Support (example)

[L. Scott Johnson]

In defense of Tom, at least he'll ask the design team
when he doesn't know the answer instead of simply
spouting 'Whatever card text says' in reply to an
earnest query.

Too bad the e-mail customer support isn't as concerned
with correctness as Tom usually is. They screwed up
one player so badly, he had to come to *me* to get
everything sorted out. I may have the answers, but I
don't think WotC intended to have the support system
work this way.

Tom, care to find out why e-mail customer support
isn't supporting VtES properly?

BEGIN QUOTE:
==============================================================================
Date: Mon, 26 Feb 1996 08:45:11 -0800 (PST)
From: Rules Questions <ques...@wizards.com>
To: <name withheld>
Subject: Re: questions about answers

On Sat, 24 Feb 1996, <name withheld> wrote:
>I HAVE SOME QUESTIONS ABOUT THE FOLLOWING ANSWERS.
>At 03:31 PM 2/5/96 -0800, you wrote:
>>> ---------- Forwarded message ----------
>>> Date: Sun, 4 Feb 96 10:25:07 -0600
>>> From: <name withheld>
>>> To: cust...@wizards.com
>>> Subject: questions
>>>
>>> 1> What is, in the game, the difference between Camarilla and Non-Camirilla?
>>There isn't any, unless a card specifies which can use it.
>CAN A NON-CAMIRILLA BECOME A CAMARILLA EXEMPLARY AND USE PRAXIS SEIZURES
>CARDS?
Sure.

>>> 2> Are Caitiff Camarilla?
>>No. They're clanless.
>WHY DOESN'T IT SAY NON-CAMARILLA ON THEM, LIKE THE RAVNOS OR GIOVANNI?

First, they don't because there was no difference between camarilla and
non-camarilla when VTES was printed; second, the difference doesn't apply
to caitiff. They're outside the system.

----------------------------------------------------------------------------
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Rules: ques...@wizards.com All other questions: cust...@wizards.com

==============================================================================
END QUOTE

--
L. Scott Johnson (sjoh...@math.sc.edu) | File Not Found...
http://www.math.sc.edu/~sjohnson | Delete User instead? (Y/y)
Graphics Specialist and V:tES Rulemonger. |

[Santiago]

I, too, have had problems with e-mail support. I onece asked them
about seven questions, two of which they answered incorrectly and three
which they had no idea on. I did some research of my own and readily
discovered what I needed to know, mostly thanks to this newsgroup.

*********************************************************************
Santiago * "Because it's only time before we all must
e-mail: * bleed."
ia...@mail.utexas.edu * --Collective Soul, Bleed

[Alan Eisinger]

L. Scott Johnson <sjoh...@math.scarolina.edu> wrote:
[description of pathetic V:tES customer service (rules question) snipped]
>If they don't have access to the FAQ, perhaps you could suggest that they
>search my VtES database search engine if they don't know an answer:
>
> http://www.math.sc.edu/~sjohnson/jyhad/cardlist.html
>
>What'd'ya think? :-)

Ladies and Gentleman, it's official. LSJ is making a coup attempt for
control of the official WotC V:tES rulings. :) I saw this one coming
a long way off. Maybe you get things rolling a little faster, LSJ, if you
assasinate a few key employees at WotC. :)

(Note the massive assault of smileys in the preceeding paragraph)

gnfnrf

[The Corrupter]

In article <4h2cfv$d...@galaxy.ee.rochester.edu>,
eisi...@galaxy.ee.rochester.edu (Alan Eisinger) wrote:

> > http://www.math.sc.edu/~sjohnson/jyhad/cardlist.html

I'd join in support of the coup! He and some of the others of us are
here so often, we do it anyway! I only think that in some cases, we
might not be that subjective ... (read: CL ;)

All Anarchs and other leeches for LSJ!

"I can send and receive e-mail even over the Internet"-aol commercial
@#$@#$@#$@#$@#$@#$@#$@#$@#$@#$@#$@#$@#$@#$@#$@#$@#$@#$@#$@#$@#$@#$@#$
# Adrian Sullivan sull...@cslab.uwlax.edu Spoutingly yours 8^) #
$ GAT/CS/O/WS R+++* tv&--- b++(+++)&+ t X++&-- 5->? e+*>++++ PS+&-+ @
# PE&++&- C(+++)$ UX+>+++$ N++(+) K+>++++ w---$>? M++$ r(+) y*+? 3.1#
@#$@#$@#$@#$@#$@#$@#$@#$@#$@#$@#$@#$@#$@#$@#$@#$@#$@#$@#$@#$@#$@#$@#$

[Algustas]

Hi Adrian,

On Thu, 29 Feb 1996, The Corrupter wrote:

> eisi...@galaxy.ee.rochester.edu (Alan Eisinger) wrote:
>
> > Ladies and Gentleman, it's official. LSJ is making a coup attempt for
> > control of the official WotC V:tES rulings. :) I saw this one coming
> > a long way off. Maybe you get things rolling a little faster, LSJ, if you
> > assasinate a few key employees at WotC. :)
>
> > (Note the massive assault of smileys in the preceeding paragraph)
>
> I'd join in support of the coup! He and some of the others of us are
> here so often, we do it anyway! I only think that in some cases, we
> might not be that subjective ... (read: CL ;)
>
> All Anarchs and other leeches for LSJ!
>

Hmm, well, my vote could be bought....of course, you will have to
make an Algustas vampire for the next expansion, he's a primogen who can
change his vote in the middle of a political action....
Algustas
*****No one should be astonished if in the following discussion of
completely new princedoms and of the prince and of government, I bring up
the noblest examples.***** Niccolo Machiavelli