White Castle thinks that its customers are chumps
Bobo Bonobo
I have called White Castle's 800 number at least twice with the same
complaint.
When they replaced their old building in Maplewood, Missouri with a new
one,
they did not put in a water fountain. I'm sure that the reason is that
they want to
compel customers to buy drinks. The person on the phone was courteous
in taking
my complaint, but no one in any position of authority from White Castle
has ever
gotten back to me. Why is that? I figure that it is because I'm
correct about their
motives. They are not concerned about just one customer being
irritated. They are
too big for that. If this sounds implausable, remember, this is the
same restaurant that
used to have pay toilets.
I will continue posting this to newsgroups unless you do something to
remedy the
situation, like putting in a drinking fountain.
--
--Bryan
Bobo Bonobo
Bobo Bonobo wrote:
>
> I will continue posting this to newsgroups unless you do something to
> remedy the situation, like putting in a drinking fountain.
Please go to the following url and support me on this. Thanks!
http://www.whitecastle.com/contact.html
>
> --
> --Bryan
--
--Bryan
Jerry Jungmann
glass of water? Do they charge?
Jerry
Bobo Bonobo <clas...@brick.net> wrote in message
news:388C97F7...@brick.net...
> An open letter to White Castle management:
> I have called White Castle's 800 number at least twice with the same
> complaint.
> When they replaced their old building in Maplewood, Missouri with a new
> one,
> they did not put in a water fountain. I'm sure that the reason is that
> they want to
> compel customers to buy drinks. The person on the phone was courteous
> in taking
> my complaint, but no one in any position of authority from White Castle
> has ever
> gotten back to me. Why is that? I figure that it is because I'm
> correct about their
> motives. They are not concerned about just one customer being
> irritated. They are
> too big for that. If this sounds implausable, remember, this is the
> same restaurant that
> used to have pay toilets.
> I will continue posting this to newsgroups unless you do something to
> remedy the
> situation, like putting in a drinking fountain.
>
> --
> --Bryan
Paul Ferrara
Robert Buxbaum
wrote:
>An open letter to White Castle management:
>I have called White Castle's 800 number at least twice with the same
>complaint.
>When they replaced their old building in Maplewood, Missouri with a new
>one,
>they did not put in a water fountain. I'm sure that the reason is that
>they want to
>compel customers to buy drinks. The person on the phone was courteous
>in taking
>my complaint, but no one in any position of authority from White Castle
>has ever
>gotten back to me. Why is that? I figure that it is because I'm
>correct about their
>motives. They are not concerned about just one customer being
>irritated. They are
>too big for that. If this sounds implausable, remember, this is the
>same restaurant that
>used to have pay toilets.
>I will continue posting this to newsgroups unless you do something to
>remedy the
>situation, like putting in a drinking fountain.
It strikes me that free toilets is a more pro-consumer attitude than free
water and charging for toilets. Now that there's no charge for the toilets,
perhaps there's just no incentive to provide free drinks. The real question
is whether or not there's a requirement that fast food restaurants provide
drinking fountains and whether or not you can take your business someplace
that will privide a water fountain. All businesses are concerned about
their customers, but how many other people have your complaint and will the
number of customers lost because there's no water fountain justify the cost
of installing one. Or do you feel that because you have a nit to pick, you
are entitled to speak to the CEO of a company? They listened courteously
and registered yor complaint. Why does someone else have to talk to you
about it and what will that accomplish? Will you feel better hearing that
the installation is not cost effective if you are told that by an executive?
Do you think others will boycott a restaurant because the restaurant
irritates you or because of how they feel about the restaurant? I'm curious
as to what effect you expect your message here can have. I'm totally
disinterested and an impartial observer. I go out of my way to avoid fast
food burger joints.
--
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! Bobby Goblin !
I remember stopping at a Burger King in Virginia that I had to ask the
counter-dood for tokens to gain access to the the toilet. I'd never seen
anything like that.
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Steve
I'd just as soon grill some burgers on the patio! They'd sure as hell taste
better. To heck with White Castle (they call them Krystal down here)!
Steve
Lazyike
>
> An open letter to White Castle management:
> I have called White Castle's 800 number at least twice with the same
> complaint.
> When they replaced their old building in Maplewood, Missouri with a new
> one,
> they did not put in a water fountain. I'm sure that the reason is that
> they want to
> compel customers to buy drinks. The person on the phone was courteous
> in taking
> my complaint, but no one in any position of authority from White Castle
> has ever
> gotten back to me. Why is that? I figure that it is because I'm
> correct about their
> motives. They are not concerned about just one customer being
> irritated. They are
> too big for that. If this sounds implausable, remember, this is the
> same restaurant that
> used to have pay toilets.
> I will continue posting this to newsgroups unless you do something to
> remedy the
> situation, like putting in a drinking fountain.
>
> --Bryan
Bryan there are other ways to deal with this. First contact your local
government body and get a law passed that all buildings must have a
working toilet accessible upon demand and water fountains with a stream
no smaller than 3 inches. This will force these folks to either close or
put in a fountain. Now if you wanna be creative walk in with the
competition's
glass filled with ice and take your own 2 liter of water.
Ike
Lazyike
> > It strikes me that free toilets is a more pro-consumer attitude than free
> > water and charging for toilets. Now that there's no charge for the toilets,
> > perhaps there's just no incentive to provide free drinks. The real question
> > is whether or not there's a requirement that fast food restaurants provide
> > drinking fountains and whether or not you can take your business someplace
> > that will privide a water fountain. All businesses are concerned about
> > their customers, but how many other people have your complaint and will the
> > number of customers lost because there's no water fountain justify the cost
> > of installing one. Or do you feel that because you have a nit to pick, you
> > are entitled to speak to the CEO of a company? They listened courteously
> > and registered yor complaint. Why does someone else have to talk to you
> > about it and what will that accomplish? Will you feel better hearing that
> > the installation is not cost effective if you are told that by an executive?
> > Do you think others will boycott a restaurant because the restaurant
> > irritates you or because of how they feel about the restaurant? I'm curious
> > as to what effect you expect your message here can have. I'm totally
> > disinterested and an impartial observer. I go out of my way to avoid fast
> > food burger joints.
> >
> >
>
> I remember stopping at a Burger King in Virginia that I had to ask the
> counter-dood for tokens to gain access to the the toilet. I'd never seen
> anything like that.
I had that happen once so I just stepped back and whizzed at the
counter. A week later the toilets were free.
IKe
M. Smith
> I have called White Castle's 800 number at least twice with the same
> complaint.
> When they replaced their old building in Maplewood, Missouri with a new
> one,
> they did not put in a water fountain.
Bryan, you'll be happy to know that the Ford dealer across the street has a
drinking fountain. Bathrooms, too.
Why you could even get a lube job.
Robert Buxbaum
<laz...@mindspring.com> wrote:
Drink out of the toilet bowl and see if they put in a drinking fountain. ;-)
Robert Buxbaum
<detective_so...@hotmail.com> wrote:
>Easiest and surely most dignified course of action is to vote with your
>feet. Now that their miserly doings are highlighted, perhaps those that
>have read or come across this will follow siut.
>
>
Are you implying that White Castle will miss those who never ate there and
who now avoid it because it has no drinking fountain as opposed to the
reasons they avoided it before, or that those who normally ate there but
never missed a water fountain will now miss it enough to stop coming?
Crockett!
Bobo Bonobo
Lazyike wrote:
> Now if you wanna be creative walk in with the competition's
> glass filled with ice and take your own 2 liter of water.
Excellent idea. Please do consider though, if you have the time,
posting a complaint at the following url:
http://www.whitecastle.com/contact.html
> Ike
--
--Bryan
Regina Litman
I'm cross-posting my response to all of the groups you mentioned, since
I don't know which one you'll read. I'm reading the messages in
rec.food.restaurants.
Since I'm a water drinker, too, I sympathize with your concerns. What I
do, when there isn't a water fountain or cooler, I ask at the counter
for water. Now, if I've already gotten my food, this often means
waiting in line again, so certainly a fountain or cooler would be
preferable, but if the counter folks are willing to give you water, even
if you have to wait in line again, this is better than nothing. If you
patronize this place regularly, you may want to try to remember when
you're still in line to ask for the water.
I know that others here are telling you to vote with your feet and not
patronize the place again, but I realize that you may really like the
food there, or there may not be another choice in Maplewood. (I don't
know where that is. Are you in a place where people are excited about
the Rams or disappointed about the Chiefs?)
Another thing - Does this place have one of those areas where people can
get drink refills? You know, where there's a lever to pull for a cola
(Coke or Pepsi), another lever for a diet cola, another lever for a
lemon lime drink (Sprite, Seven Up, etc.), and so forth? Look carefully
- there may actually be a lever for water. I know that some of the
Boston Markets where I live have this. Maybe this remodeled restaurant
has just moved the water from a fountain to one of these set-ups.
Now, if the people at the counter won't give you water, and there's no
drink-filling counter with water, then I agree that you have a right to
be upset.
Bobo Bonobo wrote:
>
> An open letter to White Castle management:
> I have called White Castle's 800 number at least twice with the same
> complaint.
> When they replaced their old building in Maplewood, Missouri with a new
> one,
Crockett!
operation. However, my point being that for an operation to be in the
"Hospitality" industry, it should identify with it's target audience. There
are undoubtedly numerous reasons why people stop patronising one place or in
favour of another, and any negative publicity is surely bad publicity.
Robert Buxbaum <b...@worldtable.com> wrote in message
news:bux-CE65DC.2...@news.interport.net...
> In article <86iubu$lpa$1...@nclient15-gui.server.virgin.net>, "Crockett!"
> <detective_so...@hotmail.com> wrote:
>
Robert Buxbaum
Any publicity is better than none to them. I'm not sure I agree, but in
this case, he's merely stated that the restaurant has no water fountain, but
does have free toilets. Sounds like just about every restaurant I've eaten
in and no reason to change my mind one way or the other about WC.
In article <86l4pa$kol$1...@nclient13-gui.server.virgin.net>, "Crockett!"
Bobo Bonobo
Robert Buxbaum wrote:
> I'm not sure I agree, but in
> this case, he's merely stated that the restaurant has no water fountain, but
> does have free toilets. Sounds like just about every restaurant I've eaten
> in and no reason to change my mind one way or the other about WC.
>
Their "courtesy waters" are in 4 oz. cups. Anything larger, you have to
pay. Does THAT sound "like just about every restaurant [you]'ve eaten
in"????
--
--Bryan
As an artist who has almost total contempt for nearly all the values
that Puritanical conservatives hold dear, I can say that I take great
pleasure in encouraging fornication and a total disrespect for the
extant authority structures.
For your safety and protection, this sig. file has
been thoroughly tested on laboratory animals
mi...@webclas.com
doubt they would say no.
Bobo Bonobo <clas...@brick.net> wrote:
>An open letter to White Castle management:
>I have called White Castle's 800 number at least twice with the same
>complaint.
>When they replaced their old building in Maplewood, Missouri with a new
>one,
>they did not put in a water fountain. I'm sure that the reason is that
>they want to
>compel customers to buy drinks. The person on the phone was courteous
>in taking
>my complaint, but no one in any position of authority from White Castle
>has ever
>gotten back to me. Why is that? I figure that it is because I'm
>correct about their
>motives. They are not concerned about just one customer being
>irritated. They are
>too big for that. If this sounds implausable, remember, this is the
>same restaurant that
>used to have pay toilets.
>I will continue posting this to newsgroups unless you do something to
>remedy the
>situation, like putting in a drinking fountain.
>
>--
>--Bryan
Paul Ferrara
Charles Demas
Bobo Bonobo <clas...@brick.net> wrote:
>
>
>Robert Buxbaum wrote:
>> I'm not sure I agree, but in
>> this case, he's merely stated that the restaurant has no water fountain, but
>> does have free toilets. Sounds like just about every restaurant I've eaten
>> in and no reason to change my mind one way or the other about WC.
>>
>Their "courtesy waters" are in 4 oz. cups. Anything larger, you have to
>pay. Does THAT sound "like just about every restaurant [you]'ve eaten
>in"????
So, they will give you water. It seems to me that you simply need to
bring your own plastic cup. They'd probably fill that, or you could
fill it at the sink in the rest room.
I think you've gone way overboard on your complaint here, especially
since they will give you a "courtesy" cup of water.
Have you tried asking for 3 of them, since one seems insufficient?
BTW, how much did they want to charge you for a larger cup of water?
Chuck Demas
Needham, Mass.
--
Eat Healthy | _ _ | Nothing would be done at all,
Stay Fit | @ @ | If a man waited to do it so well,
Die Anyway | v | That no one could find fault with it.
de...@tiac.net | \___/ | http://www.tiac.net/users/demas
Robert Buxbaum
>Robert Buxbaum wrote:
>> I'm not sure I agree, but in
>> this case, he's merely stated that the restaurant has no water fountain,
>> but
>> does have free toilets. Sounds like just about every restaurant I've
>> eaten
>> in and no reason to change my mind one way or the other about WC.
>>
>Their "courtesy waters" are in 4 oz. cups. Anything larger, you have to
>pay. Does THAT sound "like just about every restaurant [you]'ve eaten
>in"????
I thought I'd made it clear that I generally stay as far away from fast food
joints and chain restaurants as I can. I do frequent a local pizza by the
slice shop near me. They charge for a cup of ice and that's the only way
you can get water, but I go for a slice of pizza not water. It was probably
very sloppy of me to have used the word "restaurant" when referring to White
Castle.
Regina Litman
>
> Their "courtesy waters" are in 4 oz. cups. Anything larger, you have to
> pay. Does THAT sound "like just about every restaurant [you]'ve eaten
> in"????
I'm reading this in rec.food.restaurants, but since I don't know what
group you're in, I'm crossposting this response to all of the ones that
are mentioned.
I'm glad to see that they are giving you water in some form. When I ask
for water, if it's a place whose policy I haven't yet "tested", I will
ask for the water in a "Coke-sized" cup. If they refuse (because a lot
of places figure out how many drinks they've sold by how many cups are
left) or it's a place I know will refuse (based on past experience),
I'll request multiple small-sized cups, to allow for the amount of water
I'll need.
NJB
you have a life?
Bit cutting, sure, but .... your life has to be bigger than not getting a
glass of water.
For others, it isn't.
Nick
Bobo Bonobo
Steve wrote:
>
>
> I'd just as soon grill some burgers on the patio! They'd sure as hell taste
> better. To heck with White Castle (they call them Krystal down here)!
Krystal is a totally different company. The only city that I know of
that has both a Krystal and a White Castle, is Murfreesboro, TN.
Compare them side by side. They are VERY different.
>
> Steve
--
--Bryan
Congratulations to the 2000 World Champion St. Louis RAMS!
Steve
own!
Steve
Bobo Bonobo
ever on Saturday. We cooked them on a Weber Kettle, over hickory wood.
If anyone is interested in precise instructions for great hot BBQed
chicken leg quarters, I'll post them.
Steve wrote:
>
> I'd still rather eat a grilled burger than a frozen one anyday. To each their
> own!
>
--
--Bryan
"I hope you don't *have* an agenda other than discussing
the show and making friends here."
--jaZZmainian Devil, in alt.tv.ally-mcbeal