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Fix Error Codes 12002-4, 12007-4, 12152-4, When Installing Office
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Bethann Letchworth
Dec 10, 2023, 12:39:34 PM12/10/23
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How to Fix Error codes 12002-4, 12007-4, 12152-4, when installing Office in Windows 10
If you are trying to install Office on your Windows 10 computer and you encounter one of these error codes: 12002-4, 12007-4, or 12152-4, it means that there is a problem with your internet connection or your security settings that is preventing Office from downloading and installing properly. In this article, we will show you some possible solutions to fix these error codes and install Office successfully.
Install Office using the offline installer
One of the easiest ways to fix these error codes is to use the offline installer of Office instead of the online one. The offline installer will download both the 32-bit and 64-bit versions of Office and you can choose which one to install later. This method is especially useful if you have a slow or unstable internet connection that causes the online installer to fail or time out. To use the offline installer, follow these steps:
Fix Error codes 12002-4, 12007-4, 12152-4, when installing Office
Download File https://jfilte.com/2wJJIm
Go to https://www.microsoft.com/en-us/microsoft-365/office-offline-installer and sign in with your Microsoft account.
Select your language and version of Office and click Download.
Save the file to a convenient location on your computer.
Double-click the file to launch the offline installer.
Follow the on-screen instructions to complete the installation of Office.
Turn off proxy or VPN settings
Another possible cause of these error codes is that your proxy or VPN settings are interfering with the Office installation process. Proxy or VPN servers can sometimes block or slow down the download of Office files, especially if they are not configured properly. To fix this issue, you can try turning off your proxy or VPN settings temporarily and then try installing Office again. To turn off proxy settings in Windows 10, follow these steps:
Press Windows + I keys to open Settings.
Click on Network & Internet.
Click on Proxy from the left pane.
Under Manual proxy setup, turn off Use a proxy server.
If you have configured an automatic proxy setup, turn off Automatically detect settings as well.
To turn off VPN settings in Windows 10, follow these steps:
Press Windows + I keys to open Settings.
Click on Network & Internet.
Click on VPN from the left pane.
Select your VPN connection and click Disconnect.
Turn off antivirus and firewall software
The last possible cause of these error codes is that your antivirus or firewall software is blocking or scanning the Office installation files and causing them to fail or time out. Antivirus or firewall software can sometimes be overprotective and flag legitimate files as suspicious or malicious. To fix this issue, you can try turning off your antivirus or firewall software temporarily and then try installing Office again. To turn off Windows Defender Firewall in Windows 10, follow these steps:
Press Windows + R keys to open Run.
Type control panel and click OK.
Click on System and Security.
Click on Windows Defender Firewall.
Click on Turn Windows Defender Firewall on or off from the left pane.
Select Turn off Windows Defender Firewall (not recommended) for both private and public network settings.
Click OK to save the changes.
To turn off your antivirus software in Windows 10, follow the instructions provided by your antivirus vendor. Usually, you can find an option to disable or pause the antivirus protection from the system tray icon or the main interface of the software. Make sure to turn on your antivirus and firewall software again after installing Office.
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If you are trying to install Office on your Windows 10 computer and you encounter one of these error codes: 12002-4, 12007-4, or 12152-4, it means that there is a problem with your internet connection or your security settings that is preventing Office from downloading and installing properly. In this article, we will show you some possible solutions to fix these error codes and install Office successfully.
Install Office using the offline installer
One of the easiest ways to fix these error codes is to use the offline installer of Office instead of the online one. The offline installer will download both the 32-bit and 64-bit versions of Office and you can choose which one to install later. This method is especially useful if you have a slow or unstable internet connection that causes the online installer to fail or time out. To use the offline installer, follow these steps:
Fix Error codes 12002-4, 12007-4, 12152-4, when installing Office
Download File https://jfilte.com/2wJJIm
Go to https://www.microsoft.com/en-us/microsoft-365/office-offline-installer and sign in with your Microsoft account.
Select your language and version of Office and click Download.
Save the file to a convenient location on your computer.
Double-click the file to launch the offline installer.
Follow the on-screen instructions to complete the installation of Office.
Turn off proxy or VPN settings
Another possible cause of these error codes is that your proxy or VPN settings are interfering with the Office installation process. Proxy or VPN servers can sometimes block or slow down the download of Office files, especially if they are not configured properly. To fix this issue, you can try turning off your proxy or VPN settings temporarily and then try installing Office again. To turn off proxy settings in Windows 10, follow these steps:
Press Windows + I keys to open Settings.
Click on Network & Internet.
Click on Proxy from the left pane.
Under Manual proxy setup, turn off Use a proxy server.
If you have configured an automatic proxy setup, turn off Automatically detect settings as well.
To turn off VPN settings in Windows 10, follow these steps:
Press Windows + I keys to open Settings.
Click on Network & Internet.
Click on VPN from the left pane.
Select your VPN connection and click Disconnect.
Turn off antivirus and firewall software
The last possible cause of these error codes is that your antivirus or firewall software is blocking or scanning the Office installation files and causing them to fail or time out. Antivirus or firewall software can sometimes be overprotective and flag legitimate files as suspicious or malicious. To fix this issue, you can try turning off your antivirus or firewall software temporarily and then try installing Office again. To turn off Windows Defender Firewall in Windows 10, follow these steps:
Press Windows + R keys to open Run.
Type control panel and click OK.
Click on System and Security.
Click on Windows Defender Firewall.
Click on Turn Windows Defender Firewall on or off from the left pane.
Select Turn off Windows Defender Firewall (not recommended) for both private and public network settings.
Click OK to save the changes.
To turn off your antivirus software in Windows 10, follow the instructions provided by your antivirus vendor. Usually, you can find an option to disable or pause the antivirus protection from the system tray icon or the main interface of the software. Make sure to turn on your antivirus and firewall software again after installing Office.
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