STULLER!

[Ralph Gibson]

Having just received a shipment from Stuller last night, I must say that I
have not experienced any problems with the company. Their customer service
rep was extrememly helpful and efficient, the product was delivered on time,
and the quality of the product was excellent. I was purchasing a few 14mm x
10mm oval Topaz stones and the total purchase was less than $200.00. I
generally purchase from Rio Grande and their service has also always been
excellent. I have also purchased items from Swest and highly recommend them
as well.

In my opinion, for what it's worth, if you want to deal with some great
companies, Stuller, Rio Grande, and Swest can't be beat. And I consider
myself to be a small purchaser since my largest purchase was only about $
3,000.00 and most of my purchases are between $100.00 and $500.00.
Regardless of the size of purchase I have always received the same excellent
service from each of the companies listed.

Cheers,

Ralph

--
Gibson's Jewelry
http://www.gibsonsjewelry.com
gibsons...@hotmail.com
doitnow wrote in message ...
>Sheesh! What a shame Swest has been gobbeled up by Stuller! I have
>done business with Stuller for years...on a "must have" basis. These
>folks are simply money hungry morons and cater only to large buyers.
>If you don't purchase big dollars worth, then your dirt on their feet.
>
>
>If you have been using Swest... you are in for a shock! Best
>deal...Find another supplier and use Swest like I do Stuller... When I
>MUST! Good Luck!

[Byzoque]

And what of Chris and Andy, the two guys on the floor at Swest? They were told
to pack up and leave on Monday. With at least one customer around to relay the
story. They are both helpful, competent and charming. And their heads roll
right before the holidays? I met Andy down at Swest in '93, I think it was.

I, for one, am sorry to see Swest go. They had a discount for our Metals
Guild. It made them hard to beat AND you could save on postage with a hike
downtown. If that is also gone, the days of ganging up with other jewelers to
place huge metal orders are back.

Dana C.

[R. L. Arney]

doitnow wrote:
>
> Sheesh! What a shame Swest has been gobbeled up by Stuller! I have
> done business with Stuller for years...on a "must have" basis. These
> folks are simply money hungry morons and cater only to large buyers.
> If you don't purchase big dollars worth, then your dirt on their feet.

There are different levels of selling. If you eliminate 'simply money
hungry morons' from the above, the source of your difficulty dealing
with them is clear. You are not a large buyer. I have never dealt with
Stuller, and my only experience with Swest goes back to the days before
they were Swest. Their name was something like South West Smelting and
Refining, and I heard the same complaints against them, then, as you
make against Stuller.

I believe it was the pressure of everybody and his siblings jumping on
the Indian style jewelry bandwagon that caused them to revise their way
of doing business. In any case, I did not take to the hype that came
with the change and took my middling business elsewhere.

<Grin> If you think Stuller makes you feel like 'dirt on their feet,' as
a little guy, try getting into the door of a decent size NY gem dealer,
with only a grand or two in your pocket. Some of those guys can leave
you walking away thinking you smell like dog poop.

Ron

[Dave Stephens]

I haven't dealt with Stuller but my attempt to deal with them at all, was
told I didn't "qualify" and they would not send me a catalog because I am a
lone jewelry artist. Well, Stuller I spend probably $6,000 a year with Rio,
Gesswein and Contenti and if I'm not "big enough" and SWEst is owned by
Stuller, I'm afraid I won't deal with them for sure. I have no respect for
companies that think they are too big to deal with small businesses. Rio
Grande is a huge business and maybe they don't have the best prices on the
planet but they treat me with respect and are always helpful and they take
my small orders and my large orders with the same good service, so I
probably use them more than anyone....Dave

___________________________________________________
Crystalguy Jewelry, Art Jewelry for the Mystic Soul
http://www.crystalguy.com
___________________________________________________
http://www.kickassdesign.com/paddle/
Paddle Jewelry for River Addicts
___________________________________________________

[Byzoque]

<<Well, Stuller I spend probably $6,000 a year with Rio,
Gesswein and Contenti and if I'm not "big enough" and SWEst is owned by
Stuller, I'm afraid I won't deal with them for sure.>>

Swest is operating under Swest's rules, and with Swest's catalog, not
Stuller's. That means you don't have to be huge.

Dana C.

[Leon2742]

I'm with you my freind, I had to much problams with Stuller, and thar are no
cheep at all.......Thanks
fred

[NE333RO]

Funny, I got orders from them 3 times a week for 3 years and had VERY few
problems. I found their ordering people helpful and knowledgeable, and their
product of consistant, high quality.
On the downside their credit people are a bit of a pain and their product
is just a touch more expensive. From a jewelers standpoint though its just so
much easier to get everything I need and get it the next morning that its hard
for me to justify going somewhere else.
I'm always open for sugestions though.

[Ray]

Gee, that's funny...
"I thought Stuller would sell anyone with a pulse!!!"
{Grin}...

Ray Elsey

Dave Stephens wrote:

> I haven't dealt with Stuller but my attempt to deal with them at all, was
> told I didn't "qualify" and they would not send me a catalog because I am a

> lone jewelry artist. Well, Stuller I spend probably $6,000 a year with Rio,

> Gesswein and Contenti and if I'm not "big enough" and SWEst is owned by