Insurance claims made by buyer or seller?
PC
eBay and this situation is fishy. The card arrived damaged and upon closer
inspection of the picture it appears the picture has been altered to hide
the damage.
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=290266974759
When I informed the seller about the damage he said it was fine when he
shipped it. He has now sent me an insurance claim form to sign and bring to
my local post office. Is that the standard procedure?
Jim Menning
rjn
> Has anyone had to make an insurance claim before?
Yep, but with Fedex, and as shipper.
File your SNAD immediately. Get the seller to refund you
irrespective of the outcome of the USPS claim. Assist the
seller in the USPS process.
> I bought a sports card on eBay ...
I think I found your problem.
An estimated 104% of sports memorabilia are counterfeit.
> ...and this situation is fishy.
Starting with the sellers eBay store name.
Why is so much missing from the Item Specifics?
And why is "Professionally Graded" set to "no"?
Is PSA is grader?
not approved by eBay?
> "We are not responsible for uninsured items."
Yes they are. Read your eBay User Agreement,
"Liability" section. It takes more than declining optional
insurance to change those terms.
> "For Insurance Please add $1.65 to final total."
Never bother. These statements are of no effect in
eBay disputes, and merely indicate that seller is
clueless, or crook, or both.
> The card arrived damaged ...
In what way?
--
Regards, Bob Niland mailto:na...@ispname.tld
http://www.access-one.com/rjn email4rjn AT yahoo DOT com
NOT speaking for any employer, client or Internet Service Provider.
PC
"rjn" <emai...@yahoo.com> wrote in message
news:42ba717c-beb2-499b...@w1g2000prk.googlegroups.com...
>
>> The card arrived damaged ...
>
> In what way?
>
A crack in the case like an ice pick struck it. It did not appear to me
that the packaging was damaged in a similar fashion.
Ira
> "rjn" <email4...@yahoo.com> wrote in message
Remember the the USPS will not pay for damages unless theyvare
convinced tjatbrhe damage occurred while in their custody and control.
They will want to see the packaging as well as the merchandise and a
printout of the auction
Both sender and received must fill out forms. It can take 90 days to
resolve. You will not receive compensation if the postal authorities
believe the product was shipped damaged or was improperly packaged.
I'm suspicious of the seller as I believe you are as well.
Ira
look@worldnet.att.net don't look
You can file a claim with Paypal too. I'm assuming you paid with Paypal? and
I'm also assuming the damage was on the back of the slab?No shots of the
back in the auction ad.That would be too easy. "Item significantly not as
described". It's not difficult for Sellers to win these. Paypal will remove
the money from his account after attempts to "fix" the problem through other
means. Insurance doesn't come in to it at all.
PC
"Ira" <ir...@aol.com> wrote in message
news:b9a07f59-95a7-4325...@d19g2000yqb.googlegroups.com...
Well this gets better. First, the person at the PO told me that the USPS
may balk at the claim since the packaging does not demonstrate the same
damage. Also this claim is being made by me so apparently I am supposed to
now deal with the USPS for a refund? I don't think so. Furthermore the
seller only purchased $50 worth of insurance. So now I am supposed to wait
on the USPS and hope I get a partial refund.
I will communicate with the seller the status of the claim and ask for a
refund from him. We'll see what happens.
rjn
> It can take 90 days to resolve. You will not receive
> compensation if the postal authorities believe ...
None of which is the buyer's problem on eBay.
The insurance was bought by the seller (even if
using buyer's money). Shipper is primary claimant.
Buyer needs to file a SNAD with eBay/PayPal,
recover from there, and let seller recover from
USPS. Buyers can assist sellers in filing claims,
but need to avoid falling for the "buyer has to collect
from USPS scam".