Wow! Paypal - When did this start?
Nick Knight
However, about a week ago I won an item ... total cost with shipping $75. I
paypal'd the money.
Shortly thereafter, the seller reported that the item had collapsed while
packing it ... apparently it was damaged before and it wasn't noticed, but a
little bit of handling and kapowy!
The seller promptly refunded my $75. I went to pay for something else
today, and I only had a Paypal balance of ... what???? $72.52.
Checking my paypal summary sheet, they've charged me a fee of $2.48 to
refund my money. Wow. This is a bit on the shady side of the forest!
I'm sure I've had money refunded before and NOT been charged a fee. Seems
odd to get a refund, and yet NOT have all the money I'm supposed to! Is
this something new, or have I simply not noticed it before?
I'll sleep on it, then see if I'm annoyed enough to write a stinky email to
paypal.
Nick
Jim Menning
"Nick Knight" <bhnc...@mr2ice.com> wrote in message
news:49a49fac$1$avpx$mr2...@news.east.cox.net...
Did he send it as a refund, or as a cash payment? It needs to be done as a refund to
avoid fees.
Bruce Remick
"Nick Knight" <bhnc...@mr2ice.com> wrote in message
news:49a49fac$1$avpx$mr2...@news.east.cox.net...
Good luck with emailing PayPal and getting their attention.
I'm having my first experience with a chargeback when some jerk from France
bid at the last minute on my Obama inauguration newspapers. My auctions
state US only, but I figured I'd do the guy a favor and ship them off to him
after he offered to pay whatever postage was needed. Anyway, he hit me with
a chargeback when he hadn't received the package after two weeks. That gave
me a small negative balance in my PayPal account, and I learned that I can't
send PP payments as long as that neg balance is there, even though the money
always comes from my checking account. I transferred money from my checking
to PP account, but that took four days before it was processed. So now the
guy will not only get his papers for free, but I'll be out the bid plus
shipping unless PayPal rules in my favor.
I was amazed at how few options there are for sellers to contribute to the
dispute process, even though I've read about it here. Maybe we can share a
stinky email.
Nick Knight
>"Nick Knight" <bhnc...@mr2ice.com> wrote in message
>news:49a49fac$1$avpx$mr2...@news.east.cox.net...
>> Checking my paypal summary sheet, they've charged me a fee of $2.48 to
>> refund my money. Wow. This is a bit on the shady side of the forest!
>>
>> I'm sure I've had money refunded before and NOT been charged a fee. Seems
>> odd to get a refund, and yet NOT have all the money I'm supposed to! Is
>> this something new, or have I simply not noticed it before?
>Did he send it as a refund, or as a cash payment? It needs to be done as a
>refund to avoid fees.
It was a refund, so says my Paypal summary page.
I guess, now that eBay has monopolized with Paypal, they can start adding
fees whenever they want.
Nick
PC
"Bruce Remick" <rem...@cox.net> wrote in message
news:qT1pl.51208$xK6....@newsfe12.iad...
>
*snip*
>>
>> Nick
>
Well, well, well, Nick Knight is whining in this NG about being a victim of
PayPal. Hypocrisy noted.
> Good luck with emailing PayPal and getting their attention.
>
*snippage*
>
> I was amazed at how few options there are for sellers to contribute to the
> dispute process, even though I've read about it here. Maybe we can share
> a stinky email.
>
Is there a full moon or something?
I am on the road this week away from my computer at a customer site with no
access to web/email. Monday morning I get an email from a buyer expressing
concern that his item has not arrived after 7 days and acknowledging the
confirmation number. My auctions state a 5 day handling policy. He had a
signature confirmation number that I explicitly emailed to him before I left
town on Sunday.
I answered his email Monday evening around 7:00 PM eastern when I first
discovered it. I explained I am out of state working and have limited
access to email. I said I would call my local PO for more information and
get back to him the next day. Around 8:30 AM eastern Tuesday morning he
replies asking me what I found out. When was I supposed to talk to the PO
in that time frame? Less than an hour later he files a PayPal claim. I now
have nearly $1,000 missing from my PayPal account on "temporary hold" due to
an "item not received" dispute.
I too, was a bit exasperated by the lack of any chance to prove my
innocence. All I figured I could do was to reply to the email saying that I
actually have been in contact with the buyer (he claims otherwise even
though he replied to one email) and I have already offered a "no questions
asked", 100% refund, pending the return of the coin. I also supplied the
signature confirmation number for the package to the case.
Ultimately I will prevail. The item will show up soon, he will have to sign
for it, and will not be able to claim he did not receive the coin. If he
returns it - fine. I refund him, I re-list it and maybe even get a better
price. Or not. Who knows. If he wants he can drag this out for another
3-4 weeks while I am out of my coin and the money.
The balance of power should lie with the buyer but this is a bit ridiculous.
The only one who is "winning" right now is PayPal who has collected the fees
for the transaction AND taken the money for said transaction. Neither the
buyer nor I have the coin or the money at this point.
Nick Knight
at 08:06 PM, "Jim Menning" <jmenni...@new.rr.com> said:
>Did he send it as a refund, or as a cash payment? It needs to be done as a
>refund to avoid fees.
Never mind. You were right. My bad. While I do see "Refund" in the
subject text, it was the seller's text, and there's also a "You've received
a payment" message after it.
So, this isn't a true refund, the seller simply sent me a $75 payment.
Silly of him, as he also lost the fee for collecting the money from me in
the first place!
I feel better now. Sorry to have jumped the gun on this one.
Nick
RWF
"refund" mechanism.
Leave them a negative feedback and move on...
"Jim Menning" <jmenni...@new.rr.com> wrote in message
news:go2909$rt6$1...@news.albasani.net...
"Roßert G. Schaffrath"
> Shortly thereafter, the seller reported that the item had collapsed while
> packing it ... apparently it was damaged before and it wasn't noticed, but a
> little bit of handling and kapowy!
Must be something in the air. I won an auction the other evening and
decided to pay the next morning rather than right after I won. Good
thing I did as I received an eBay message requesting to cancel the sale
because the item was broken. Glad I waited as it spared me the
refund/payment nonsense with PayPal.
rjn
> The seller stupidly made a Paypal "payment" rather than
> using the Paypal "refund" mechanism.
So tell the seller what happened, and ask them to send
enough more to fully refund the original amount.
That is ample education for the situation.
> Leave them a negative feedback and move on.
That's excessive while settlement is still possible.
Seller, however, may well balk at sending more money.
If so, the neg is then an appropriate response.
--
Regards, Bob Niland mailto:na...@ispname.tld
http://www.access-one.com/rjn email4rjn AT yahoo DOT com
NOT speaking for any employer, client or Internet Service Provider.
Jud
give a very flattering feedback, only to find that the seller is now
NARU! Guess I won't be getting any feedback from him!
rjn
> I won an auction on Monday, item arrived on Thursday
> and was about to give a very flattering feedback, ...
Let the seller post it first. Here's a recent a.m.o.e. summary
on that: <http://snipurl.com/chygg>
> ... only to find that the seller is now NARU!
That could be as innocent as: seller didn't update credit
card expiration date, and monthly fee payment failed.
Or if could be as sinister as: seller busted for fencing
stolen goods (including what you bought).
> Guess I won't be getting any feedback from him!
If the NARU is temporary, you might yet. But let the
seller do so first (and do not discuss FB with sellers,
unless it becomes unavoidable, as it recently did for
me when one sent three messages requesting that
I post it first).
On asking for Feedback: <http://snipurl.com/chydp>
Meanwhile, let FB take care of itself. Whether buyer
or seller, focus on the item and the money. Posting
-FB will be little satisfaction if the cops come knocking
for the goods.
rjn
> My auctions state US only, but I figured I'd do the guy
> a favor and ship them off to him after he offered to pay
> whatever postage was needed.
Which was what? When a buyer offers to do that, you use
a carrier and air service level with real tracking. And before
agreeing, you also determine how the tracking transistions
in-country (which often happens with USPS GMS). Does
the national post in France track and report USPS shipments?
Then you, and the buyer, know exactly where the item is
being held for ransom by the national Customs Crooks
(which is the usual reason for delay).
1. Don't sell foreign unless you have lots of experience
selling cheap stuff foreign using a don't-care eBay acct.
This also means knowing the myriad duties, taxes,
brokerage fees, bribes, levies and surcharges the buyer
faces and warning them, as they often have no clue.
If they ask for "gift" declaration, they have a clue.
They are also telling you "don't ship to me".
2. Learn the 3 things you need to do to deflect foreign
bidders on eBay.
3. If still tempted to sell foreign, see rule 1.
4. If you violate rules 1-3, ship with real tracking, and know
how to track in-country. This means using GMS or better.
If you quoted a lesser service (e.g. Priority), upgrade it to
Express at seller's expense. If the deal can't subsidize
that, see rule 1.
Never ever surface ship exports.
The INR and -FB will arrive before the item.
Bruce Remick
"rjn" <emai...@yahoo.com> wrote in message
news:309658ee-a084-4a2c...@f1g2000prb.googlegroups.com...
> "Bruce Remick" <rem...@cox.net> wrote:
>
>> My auctions state US only, but I figured I'd do the guy
>> a favor and ship them off to him after he offered to pay
>> whatever postage was needed.
>
> Which was what? When a buyer offers to do that, you use
> a carrier and air service level with real tracking. And before
> agreeing, you also determine how the tracking transistions
> in-country (which often happens with USPS GMS). Does
> the national post in France track and report USPS shipments?
It was a Washington Post Obama inauguration special insert that the guy from
France won for $1.99. Rather than tell him I refuse to send it, I figured
what the heck. He sent me the postage for a USPS First Class Mail Int'l
parcel. I boxed and taped it up securely. He still has never received it
after five weeks. I sent him the customs form number, whatever good that
will do. I have no clue what they do in France, and never figured I'd have
to worry about it. For two lousy bucks, I'm not doing anything else except
to firm up my convictions about never mailing overseas.
>
> Then you, and the buyer, know exactly where the item is
> being held for ransom by the national Customs Crooks
> (which is the usual reason for delay).
I doubt there are many crooks willing to make off with a flat package
labeled "newspaper".
>
> 1. Don't sell foreign unless you have lots of experience
> selling cheap stuff foreign using a don't-care eBay acct.
> This also means knowing the myriad duties, taxes,
> brokerage fees, bribes, levies and surcharges the buyer
> faces and warning them, as they often have no clue.
> If they ask for "gift" declaration, they have a clue.
> They are also telling you "don't ship to me".
They don't have to tell me anymore.
>
> 2. Learn the 3 things you need to do to deflect foreign
> bidders on eBay.
One thing was all I needed to learn.
>
> 3. If still tempted to sell foreign, see rule 1.
See reply to rule 2.
>
> 4. If you violate rules 1-3, ship with real tracking, and know
> how to track in-country. This means using GMS or better.
> If you quoted a lesser service (e.g. Priority), upgrade it to
> Express at seller's expense. If the deal can't subsidize
> that, see rule 1.
Never ship overseas always worked for me, except for this one time I tried
to be a good guy.
rjn
> > 2. Learn the 3 things you need to do to deflect foreign
> > bidders on eBay.
> One thing was all I needed to learn.
If you don't do these three things, you can still get stung:
1. Uncheck all ship-to locales except those of interest.
2. Check "block bidders registered in countries I don't ship to"
(a key step most sellers miss).
3. Have concise terms on export in the listing:
"No foreign sales or trans-shipments."
(this supports you the CSR when a faker with a
"US" account slips through the defenses and
files an NSS).
Bruce Remick
"Bruce Remick" <rem...@cox.net> wrote:
> > 2. Learn the 3 things you need to do to deflect foreign
> > bidders on eBay.
> One thing was all I needed to learn.
If you don't do these three things, you can still get stung:
1. Uncheck all ship-to locales except those of interest.
2. Check "block bidders registered in countries I don't ship to"
(a key step most sellers miss).
3. Have concise terms on export in the listing:
"No foreign sales or trans-shipments."
(this supports you the CSR when a faker with a
"US" account slips through the defenses and
files an NSS).
_________________
Won't hurt to do that. Thanks.
Jud
than 5 days. Meanwhile, a package from 200 miles away took 24 days to
arrive. Go figure!