While I was home in the Boston area in early May I realized that my
marine insurance policy would expire while I was out of the country. I
also realized that the credit card information that they had on file
needed to be updated. A couple of days before leaving I called my
agent, Al Golden at IMIS, to find out what the renewal amount was
going to be so that I could either set up a payment via my on-line
bill payer or provide an updated credit card number. While I was
unable to speak with Al, I spoke with his assistant and explained my
situation. The next day the assistant provided me with details on the
renewal pricing. I provided updated credit card information and
assumed that I would be billed when the policy renewed. I also
provided my e-mail address so that they could contact me on the boat.
I was quite surprised when I visited an Internet cafe and viewed my
on-line credit card statement. IMIS billed my credit card for the
policy amount, $5014, on May 5th but the policy doesn't renew until
July 4th! I e-mailed IMIS asking what happened. Their reply was that
they assumed that I wanted it billed immediately and that if I wanted
a refund that I should return the they documents mailed to my house
along with a letter requesting that the policy be canceled! First off,
I didn't want the insurance canceled, second I was in Honduras with no
access to my mail in Boston and third I would never have authorized
them to bill me 2 months in advance! Providing a credit card number is
not authorization to bill at will. Another silly thing that they did
was to tell me that I could have received a cash discount had I paid
by check, which I could easily have done with my on-line bill payer.
I reiterated the above points in subsequent e-mail and stated that
they could keep the $5014 for 2 months, but in attempt to find some
middle ground where I didn't feel like I was being taken advantage of,
I wanted the amount of the cash discount refunded to me. Their reply
was that they felt like I was taking advantage of them with absolutely
no offer of how to reconcile the solution! Hey, they have my money 2
months in advance and I'm taking advantage of them?!?!? If that's
their definition of being taken advantage of, where do I sign up?
Now at this point I feel like I'm stuck between a rock and a hard
place. I'm afraid that if I dispute the charges with my credit card
company that they'll cancel my policy, which is something that I
definately don't want to have happen. IMIS doesn't seem to be willing
to come to any middle ground, so my approach is going to be to let the
world know about their practices. I just don't know why my dealings
with insurance companies regularly leave me with a bad taste in my
mouth. And if I have problems with IMIS regarding billing, what kind
of problems will I have with them regarding claims? If you have
insurance with IMIS, or are considering getting insurance with them,
be VERY careful with how you handle your payments.
-- Geoff Schultz
P.S. I've attached our e-mail correspondence so that you can see that
I'm not making this up.
******** Mail to Al Golden on 5/27/2004 *************
I just noticed that my credit card was billed for $5014 for my
insurance policy. While I expected this, the policy renews on July
4th, and I was billed 2 months in advance. Why did this occur?
-- Geoff Schultz in Honduras
******** Mail from Al Golden on 5/28/2004 *************
Geoff:
Sorry for any misunderstanding!
As far as I can tell from our phone log, there was never any mention
by you of a specific time to enter the charge, so it was entered as
soon as you gave us the authority to do so.
In the future you can either send a check, which would be much cheaper
anyway, or give us instructions on when you want the transaction
entered.
Fair winds,
Al Golden International Marine Insurance Services
********* Mail to Al Golden on 5/28/2004 ******************
Al,
Per the phone conversation with the woman who took my call to you, I
was supposed to be billed when the policy renewed. Not 2 months in
advance! The only reason that I called was because my credit card
number changed.
I could have easily set up an automated payment if that was going to
save me money. No one ever discussed that option with me.
At this point I want my premium refunded and then we can discuss
payment by check.
-- Geoff Schultz
********* Mail from Gary Golden on 6/1/2004 ****************
Geoff,
We apologize again for the misunderstanding.
However, please recall that you called us in May to report that you
were leaving to return to the boat the next day and that we should
charge your credit card. This gave us very little opportunity to
contact you to clarify that payment by credit card results in the loss
of a cash discount or to clarify when you wanted the charge processed.
However, we surmised from the fact that you called the day before you
were leaving that you wanted us to process the charge right away so
that we could inform you of any problems in plenty of time.
And it is our standard procedure to process credit card charges
promptly upon their authorization unless we receive explicit
instructions to do otherwise. I hope that you can understand that we
would get in a lot more trouble for forgetting to process a charge or
processing a charge too late than we would in circumstances like yours
where we have processed a charge too early.
If you are insistent on us processing a refund for you, please return
the insurance policy declarations renewal that was mailed to your
Cameron Drive address on May 10 along with a formal written request
that the policy be cancelled. In order to receive a 100% refund these
documents must be received on or before July 10.
However, we hope that you will decide to allow us to continue to serve
your insurance needs.
Sincerely,
~GARY GOLDEN International Marine Insurance Services
************ Message to Gary Golden on 6/2/2004
************************
Gary,
I feel like you're doing quite the job of twisting the facts to match
your actions. First off, I would never have authorized your to bill my
credit card 2 months in advance for a $5000 charge. Cash is king and
you've moved $5000 to your pockets for 2 months before you have to pay
it out. That's ridiculous. Next, you have my e-mail address aboard the
boat and if there were any problems processing the charge you could
easily have contacted me. On top of this I was never informed about a
cash discount. I could have scheduled a payment via my on-line bill
payer to arrive at/before the due date.
Now I'm in Honduras and you want me to return the documents to you and
request that I cancel my insurance while I'm cruising! Clearly that
isn't possible or reasonable. I simply want insurance and am willing
to pay for it when it's due.
At this point I've been bill $5000 two months in advance and I've lost
the cash discount. Seems like I've lost on both accounts. I'd be
willing to let you keep the $5000 if you refund the amount of the cash
discount to me. I do NOT want to cancel my insurance. I just want to
end up with a situation where I, the customer, don't feel like I'm
being taken advantage of.
-- Geoff Schultz
*********** Message from Gary Golden on 6/3/2004 ********************
Geoff,
As I have said previously, we are sorry for the miscommunication.
However, your latest message would have been received more favorably
had you omitted the first and last sentences.
In your first sentence you 'compliment' me on twisting the facts. I
have stated to you honestly the facts as I know and/or understand them
and was disappointed to have been accused of doing otherwise. In your
second sentence you indicate that you feel as if you were taken
advantage of, but we have that same feeling. You called us and left us
a message that clearly intimated that you would be out of touch
starting the next day and yet you expected us to take care of
everything for you. We did the best we could to comply with what we
thought was your desire, but you didn't give us much to work with.
We do not give cash discounts because we prefer cash and checks, we do
so because it is less costly for us to to accept those forms of
payment. Had we not already irrevocably incurred the costs associated
with your credit card charge we would gladly allow you the cash
discount.
Regretfully,
~GARY, International Marine Insurance Service
>On 10 Jun 2004 15:27:51 -0700, geo...@geoffschultz.org (Geoff Schultz) wrote:
>
>>This article details what I consider to be extremely shady billing
>>practices of IMIS (International Marine Insurance Services) with whom
>>I and many others boaters have insurance. I'm currently sailing in
>>Honduras.
>>
>
>It all sounds perfectly fine to me. They did their best to placate a customer
>with selective memory who assumed that everyone knows what he is thinking
>without him saying anything..
>
>BB
I have to disagree with BB on this one. I have several "things" where I
expect my credit card to be billed according to a billing cycle...
every month, quarterly, twice a year, or on a annual basis. I'd be pretty upset too
if I were billed two or more months before the "old" money ran out in the case of
the longer term accounts.
It's due when it's due, and not before.
I expect to pay it when it's due...but again, not before.
Norm B
sorry, bb, it is against federal law to bill a credit card for services not yet
rendered/or product shipped unless the customer specifically agrees to it. It
is fraud.
Doug
s/v Callista
"Geoff Schultz" <geo...@geoffschultz.org> wrote in message
news:e3dec976.04061...@posting.google.com...
>He requested it.
>
>BB
>
>
>
>
>
>
>On Thu, 10 Jun 2004 17:08:18 -0700, engsol <engso...@peak.org> wrote:
>
>>On Thu, 10 Jun 2004 22:42:30 GMT, BinaryBillTheSailor@Sea++.com wrote:
>>
>>>On 10 Jun 2004 15:27:51 -0700, geo...@geoffschultz.org (Geoff Schultz)
>wrote:
>>>
>>>>This article details what I consider to be extremely shady billing
>>>>practices of IMIS (International Marine Insurance Services) with whom
>>>>I and many others boaters have insurance. I'm currently sailing in
>>>>Honduras.
>>>>
>>>
>>>It all sounds perfectly fine to me. They did their best to placate a
>customer
>>>with selective memory who assumed that everyone knows what he is thinking
>>>without him saying anything..
>>>
>>>BB
>>
>>I have to disagree with BB on this one. I have several "things" where I
>>expect my credit card to be billed according to a billing cycle...
>>every month, quarterly, twice a year, or on a annual basis. I'd be pretty
>upset too
>>if I were billed two or more months before the "old" money ran out in the
>case of
>>the longer term accounts.
>>It's due when it's due, and not before.
>> I expect to pay it when it's due...but again, not before.
>>Norm B
>
>He called and asked them to charge him. He didn't call and ask them to use
>the
>information he was giving them "now" to charge him at some time in the
>future.
>It sounds as if they have been straightforward in responding to his error.
>They
>are not mindreaders.
>
>BB
>
>
>
>
>
>
If you want to get technical, the actual "product" is not completely
rendered until the end of the term. Fat chance an insurance company
will settle for that.
JAXAshby wrote:
> dougeies, it is against federal law to charge a credit card before services are
> rendered/product is shipped. What word don't you understand?
>
>
--
Glenn Ashmore
I'm building a 45' cutter in strip/composite. Watch my progress (or lack
there of) at: http://www.rutuonline.com
Shameless Commercial Division: http://www.spade-anchor-us.com
Doug Dotson wrote:
> Gee Geoff. It seems that trouble seems to follow you around.
> Perhaps IMIS followed your rediculous rant against Fischer-
> Panda and figured they better get their money while they
> could. Is your solution to everything to air out your dirty
> laundry online hoping to find someone to support your
> position? If you can't come to terms with IMIS then cancel your
> policy. There are plenty of other companies out there that
> will gladly insure you. That is unless your litigious nature
> is so well known now that folks would rather stear clear.
>
Are you sure about that? I have had a web-shop, using PayPal. The moment
someone ordered a product, Paypal immediately charged his/her creditcard and
an e-mail was sent to me to inform me of the payment made so I could ship
the goods. This is standard practise. Now don't tell me the entire Paypal
system would be against federal law.
Meindert
"JAXAshby" <jaxa...@aol.com> wrote in message
news:20040611090943...@mb-m20.aol.com...
Now I must say that it is heartwarming to find that others are willing
to defend our agency based on their own good experiences and/or based
on the facts of this particular case.
I am also glad to see the astute academic discussion of credit card
charges and when they should be made, to which I have something to
add:
From our perspective, since we are not an insurance company but rather
an insurance sales agency, our services are rendered at the time that
a policy is issued, so it is not material when the policy takes
effect. Of course, if a client wants to wait until the last minute to
receive his policy we are willing to accomodate an explicit request
that we delay a credit card charge and subsequent issuance of the
policy, but most cruisers are very glad of the opportunity to get
their policy in advance so that they have time to read it before it
actually takes effect.
~GARY GOLDEN, International Marine Insurance Services
--
Dan Best - (707) 431-1662, Healdsburg, CA 95448
B-2/75 1977-1979
Tayana 37 #192, "Tricia Jean"
http://rangerbest.home.comcast.net/TriciaJean.JPG
Doug
s/v Callista
"JAXAshby" <jaxa...@aol.com> wrote in message
news:20040610221211...@mb-m10.aol.com...
>Jax is admitted to practice?
====================================
It's pretty clear that he's been admitted to the bar. The question is
how many on any given night.
I have 2 quotes from June Cottrell in your company for cruising
coverage - I won't consider pursueing a business relationship with
companies like yours. Your lack of service and understanding might be
acceptable to the other "cruisers" who never leave the marina (or
building yard) - but not cruisers in remote areas.
From my perspective, it's very hard to have a nit picky relationship
when I'n in the Tuomotus or PNG or Chagos or other remote area.
Thanks again for clarifying your Customer Service policy as it applies
to cruisers.
On 11 Jun 2004 07:17:14 -0700, ga...@imiscorp.net (~GARY GOLDEN,
I do. I pay everything with a CC. I get points.
Scotty
S/V Lisa Marie
Balt. MD USA
Glenn Ashmore <gash...@cox.net> wrote in message news:<CL8yc.6577$5B2.20@lakeread04>...
Hanz
You obviously know your business well and what's just as important to
us, you know boats. We've run the gamut of marine insurance brokers
who can't seem to get across to companies that there are in fact 28
foot boats worth well over $100K and quite capable of crossing oceans.
When we first arrived back in the states after a two year engineless
passage from San Francisco to Florda throught the Panama Canal, one
company at first said we would need more crew than two and have to
'buddy boat' if we wanted to go to the Bahamas from Miami. When they
found out our boat was only 28 feet they refused coverage on all
accounts because 'boats that small can't make that trip'.
Thanks again for your very professional efforts,
Paul Martin
"JAXAshby" <jaxa...@aol.com> wrote in message
news:20040613114753...@mb-m13.aol.com...
It appears that the requirement is a good faith effort to ship within 30 days.
Some credit card companies may require "ship before bill" but it is not the law.
BTW, I usually pay Boat/US by credit card, and they always say "do you want me
to charge this now?" Since its usually a few days before renewal, (and well
within the grace period) I always say yes.
"JAXAshby" <jaxa...@aol.com> wrote in message
news:20040613195230...@mb-m05.aol.com...
The charging only after shipment or customer authorization to charge earlier is
in no way related to the FTC 30-Day Mail Order rule.
It is against the law to charge a credit card before shipment unless specificly
authorized by the credit card user.
http://www.ftc.gov/bcp/conline/pubs/buspubs/mailorder.htm
"When you offer to sell merchandise, you must have a "reasonable basis" for:
any express or implied shipment representation, or
believing you can ship within 30 days of receipt of an order -- if you
make no shipment representation or if the shipment representation is not clear
and conspicuous.
...
The "clock" on your obligation to ship or take other action under the Rule
begins as soon as you receive a "properly completed" order. An order is properly
completed when you receive the correct full or partial (in whatever form you
accept) payment, accompanied by all the information you need to fill the order.
Payment may be by cash, check, money order, the customer’s authorization to
charge an existing account (including one you have created for the customer),
the customer’s application to you for credit to pay for the order, or any
substitute for these transactions that you accept.
It is irrelevant when you post or deposit payment, when checks clear, or when
your bank credits your account. The clock begins to run when you receive a
properly completed order."
"JAXAshby" <jaxa...@aol.com> wrote in message
news:20040614212713...@mb-m06.aol.com...
<BinaryBillTheSailor@Sea++.com> wrote in message
news:goohc099im9ujdpkr...@4ax.com...
--
Keith
__
"I could tell my parents hated me. My bath toys were a toaster and a
radio." - Rodney Dangerfield
"Jeff Morris" <jef...@nospam-at-all-sv-loki.com> wrote in message
news:5NWdnScx_5v...@comcast.com...
but you are easily confused, jeffies, on a whole bunch of things.
see "keith's" response below and shake your heads in disgust.
--
Scotty
S/V Lisa Marie
Balt. MD USA
"Dave" <Da...@nothere.com> wrote in message
news:832uc053stblip2uh...@news-east.newscene.com...
> On Mon, 14 Jun 2004 16:10:01 -0700, "jmax" <jm...@hurricane.net> said:
>
> >Well I have had my say
>
> You left something out. Following the misunderstanding Mr. Schultz made
> himself a total ass by blustering, threatening to "expose" his
> "mistreatment" and throwing a public temper tantrum when "I want what I
want
> when I want it" didn't work. My hat's off to IMIS for refusing to cave to
> such nonsense.
>
> Dave
> S/V Good Fortune
> CS27
>
>Could you tell us what law this is? I'm curious because I put in an Amazon
>order yesterday and they say it might be shipping tomorrow, but the charges have
>already shown on my credit card. I know that many venders honor the practice of
>only billing after shipping, but I don't think its the law.
>
I made a reservation at a marina for the winter - made the reservation
in October to be there December 15th. The whole charge was on my
credit card the next day. They did not wait until December to charge.
>
>
>"JAXAshby" <jaxa...@aol.com> wrote in message
>news:20040611090943...@mb-m20.aol.com...
>> it is in the agreement that payment is made upon order, otherwise the law is
>> clear.
>>
>> >> dougeies, it is against federal law to charge a credit card before
>> >services are
>> >> rendered/product is shipped. What word don't you understand?
>> >
>> >Are you sure about that? I have had a web-shop, using PayPal. The moment
>> >someone ordered a product, Paypal immediately charged his/her creditcard and
>> >an e-mail was sent to me to inform me of the payment made so I could ship
>> >the goods. This is standard practise. Now don't tell me the entire Paypal
>> >system would be against federal law.
>> >
>> >Meindert
>> >
>> >
>> >
>> >
>> >
>> >
>> >
>> >
>>
>>
>
grandma Rosalie
did they ask for payment up front? Likely, as that is common, otherwise they
have to keep tied up a slip for which you might never show up for.
They didn't say that - they asked for a credit card number to secure
the reservation, and I've often seen that with hotels. So they would
bill me if I did not show up. I did not expect them to bill me in
advance - the amount included a utility deposit of $150 which there
was no need to charge for in advance as if I hadn't gotten there,
there would have been no utilities to turn on.
grandma Rosalie
Yes - It's a good location and a nice marina, but the owner's policies
just leave such a bad taste that we will never go to the Keys on our
boat again.
grandma Rosalie
S/V RosalieAnn, Leonardtown, MD
CSY 44 WO #156
http://home.mindspring.com/~gmbeasley/id2.html
I have been hearing this a lot about Florida in general for the past couple
years. One of the reasons I decided not to go to Florida.
I was in the Keys last February (by car, helping a friend look at a couple
boats) and remember that the marinas seemed unfilled, both in slips and on the
land. Even the Miami boatshow had low attendance compared to a really
miserable attendance the year before.
It continually amazes me to see people responding to know it all know
NOTHING JaxAshby.
Surely it's OBVIOUS that he is an anal orifice who hasn't really left
his arm chair in years.
Why in god's name do you people respond to his purile infantile rants?
I skip each and every one of his posts, as I KNOW from past exposure
that he is ALWAYS full of crap and THRILLED to demonstrate that fact by
arguing non-sense.
Goober is as goober does. JaxAshbury is a waste of bandwidth. Ignore
him. Maybe he'll go away (but I doubt it).
Feel free to lay out your usual line of totall crap Jax. I won't see it.
I ignore you like everyone else should.
ain't that nice.
People have asked why I payed by credit card. The answer is simple.
They couldn't tell me the exact amount before I left for Belize. Once
I got there I wouldn't have Internet access.
-- Geoff Schultz in Guatemala
ga...@imiscorp.net (~GARY GOLDEN, International Marine Insurance Services) wrote in message news:<91b431e6.04061...@posting.google.com>...
Doug
s/v Callista
"Geoff Schultz" <geo...@geoffschultz.org> wrote in message
news:e3dec976.04070...@posting.google.com...
I spent a lot of time looking at policies and they had the best one
available for my cruising area. I simply expected them to follow
what I would consider reasonable billing practices. You clearly have
no idea how difficult it has become for a US registered boat to obtain
international cruising insurance since 9/11. So instead of slinging
insinuations on topics that you're clearly not verseed in, why don't
you shut up!?!
-- Geoff Schultz
"Doug Dotson" <ddotso...@cablespeed.com> wrote in message news:<10e9edg...@corp.supernews.com>...
"Scott Vernon" <sbve...@enter.net> wrote in message news:<oPEzc.1098$Rp4.5...@monger.newsread.com>...
--
Scott Vernon
Plowville PA __/)__/)__
"paul martin" <paul1...@yahoo.com> wrote in message
news:49d9a637.04070...@posting.google.com...