1-800-BikePro Sucks!
BigB
Subject: 1-800-BikePro Sucks!
I placed an order on-line on a Monday. I requested two day shipping.
When I checked on it a week later they had not entered it. When I
complained the jerk on the phone called me a big baby and hung up. Real
professionalism. Don't take a chance with these idiots. Call anybody,
but 1-800-BikePro!
BigB
Barry Sanders
In article <33401B...@dbtech.net>, BigB <bi...@dbtech.net> wrote:
> Subject: 1-800-BikePro Sucks!
You don't have to actually dial the "S-U-C-K-S" part, though ;v)
> I placed an order on-line on a Monday. I requested two day shipping.
> When I checked on it a week later they had not entered it.
I've had the same experience...twice. They were nice about it and somewhat
apologetic (the time that I actually bothered to call and see what
happened); but that didn't help much because all of the closeout items I
had ordered were permanently out of stock due to their failure to process
the order. The second time, I waited a couple of weeks and just kinda
laughed it off. I'll never try that again.
Hey, guys: There's something wrong with your online ordering. You're welcome.
If you want to order from Bike Pro, call them on the phone. Get promises
from a human sales rep. Get his/her name. That way, somebody's on the
hook for your order getting processed.
Frank's website is still the finest single bike information source I've
ever seen, online or otherwise. It's the Physician's Desk Reference of
cycling. (Or, for engineers, it's the CRC book of cycling.)
(I'd love a crack at redesigning the graphical 'look and feel' of that
site, though. It is 'charmingly dated.')
Josh Harding
Todd
Josh Harding <walke...@geocities.com> writes:
>What is the address of that web site?
www.bikepro.com would be my first guess......
Anyhow, even CALLING them doesn't seem to help. I called them and talked
straight to a guy when placing my order. He even looked in the computer on
EVERY item I wanted, to make sure they had them. He said the shit would be
here in a week.
.....2 1/2 weeks later I called back to see what was up. They had on record
that I called back the next day after I ordered and CANCELLED the order myself
over the phone. Bullcrap. And of course when i try to reorder the same stuff,
it's all out of stock now---they were clearance items at the time of order.
But of course the items were STILL advertised on their clearance page. Nice
job keeping that page updated guys!!!! The same stuff was STILL advertised on
the page a full month after I talked to them the second time.
Just wish people would get their systems straightened out. How could they
possibly have a record that I cancelled the order the next day when I never
even called them back???
Todd
atropos
In article <33401B...@dbtech.net>
BigB <bi...@dbtech.net> writes:
>I placed an order on-line on a Monday. I requested two day shipping.
>complained the jerk on the phone called me a big baby and hung up. Real
>professionalism. Don't take a chance with these idiots. Call anybody,
>but 1-800-BikePro!
>
item (Stronglight A-9, if you need to know). They didn't bother letting
me know this...I had to call a few weeks later to find out. They said
they were sending a refund check. I got it SEVERAL months later...I had
actually completely forgotten about it by this time. These guys are far
from speedy, but judging from the catalog (numerous typos and blatent
errors) and the refund check (a hand-written deal), I'd say they're
probably not very big or well-staffed.
Diane
d...@ukcc.uky.edu
Ryan Vaart
I agree with the below... these guys are incompetent, inconsiderate, and
incapable of running a legit business.
STAY AWAY FROM 1-800-BIKE-PRO!!!! FYI -- I had much better luck with
Bike World (they're on the internet)... they seem to have comparable
prices...
Jason Kirk
All those huge discount warehouse only,never have anything in stock
places SUCK!!! Like bike pro, price point, mail order sports, etc. If
you want to go mail order, I think Nashbar is the way to go. They beat
competitors prices and have excellent service. I have been ordering
from them at least once every 2 months for the past 3 years. THEY ROCK!
Dave Blake
> In article <33401B...@dbtech.net>
> BigB <bi...@dbtech.net> writes:
>
>>I placed an order on-line on a Monday. I requested two day
>>shipping. When I checked on it a week later they had
>>not entered it. When I complained the jerk on the phone
>>called me a big baby and hung up. Real professionalism.
>>Don't take a chance with these idiots. Call anybody,
>>but 1-800-BikePro!
I liked their web site so much I decided to order.
I ordered online and received the part the next day -
perfect.
So I did it again. I guess two times is asking too much. I
asked for two day shipping and I got an email question
about shipping 3 days later. I was a little pissed so
I fired off an angry email. They sent the package anyway,
so I returned it for a refund. They were cool about the
refund, but I would not trust their online ordering. They
do not seem to check it often enough.
--
Dave Blake
dbl...@phy.ucsf.edu
http://www.keck.ucsf.edu/~dblake/
Chris Jones
how about saying f--- you to walmart bike shops and go visit your LBS?
Phil Bickford
CacklerJ
Warnings against Bike Pro have appeared frequently on the rec.bicycles
newsgroups and on some mailing lists. I'm surprised they still have any
customers. They certainly don't have me.
You may get lucky a couple of times, as I did, with no greater problems
than long unexplained delays. But sooner or later something is going to
happen, as it also did with me. If you're hot to trot for some tasty
looking bike part that you've only seen at Bike Pro, stop. Look. Listen.
Think. See if Nashbar has something that's good enough, or save yourself
hassle and torment and special order it from your local bike shop.
Whatever extra money you have to pay is worth it, and in all likelyhood
the wait won't be any longer.
As to their web site Buyer's Guide, there may occasionally be some useful
data or pretty pictures on a now discontinued part buried amongst the
inaccuracies and tedious descriptions, but likening it to a definitive
reference work is seriously overstating the case.
A perfect example of the pointlessness of the descriptions is the large
amount of space devoted to tire treads. Even if you could make sense of
it (the grammar could be charitably referred to as unusual) and conjure an
image in your mind, what's the point? Look at the picture.
Plus, KB is mad at the owner for his tabloid rendition of the Trek deal.
Just another good reason to stay away from Bike Pro.
Adam Kielman
I ordered a bike from them about 5-6 weeks ago. They told me they had it
in the store, and just had to build it, and that they would ship it in 5-7
days. So I ordered 2 day air shipping, expecting to get it in less than 2
weeks. Well, they didn't actually have it, they had it "on order" which
meant they GOT IT in two weeks from when I ordered it. Then, they got the
bike, but they didn't have the upgraded shock I wanted. Another week.
Then, of all things not to have, they said they didn't have the XT
V-brakes I wanted. Another week. Finally, they had everything. But then,
they said they were really backed up. Another week. FINALLY, it was built,
and I looked forward to having it on my doorstep from UPS in two days. Two
days passed, and it wasn't there. Three and it still wasn't there. I
called, and was told that some moron had shipped it UPS GROUND from
California to Maryland by accident, which will take up to 2 weeks. I'm
expecting it any day now. I am totally unsatisfied with the way Bike Pro
dealt with my order, and will NEVER order from them again.
On Mon, 31 Mar 1997, BigB wrote:
> Subject: 1-800-BikePro Sucks!
>
> I placed an order on-line on a Monday. I requested two day shipping.
> When I checked on it a week later they had not entered it. When I
> complained the jerk on the phone called me a big baby and hung up. Real
> professionalism. Don't take a chance with these idiots. Call anybody,
> but 1-800-BikePro!
>
>
> BigB
>
>
jim frost
Jason...@discovery.umeres.maine.edu (Jason Kirk) writes:
>All those huge discount warehouse only,never have anything in stock
>places SUCK!!!
Bikepro isn't a "huge discount warehouse" like PricePoint. It's an
operation somewhere in-between Colorado Cyclist and Nashbar. (I
presume that you know that Nashbar caters to a host of different
sports, not just cycling.)
>If
>you want to go mail order, I think Nashbar is the way to go. They beat
>competitors prices and have excellent service.
I've used Colorado Cyclist, Nashbar, Performance, and Franklin and all
of them have excellent service. I've used BikePro too and they didn't
-- they charged me higher prices than they quoted, shipped the wrong
stuff, and had much longer than quoted delays on backordered items.
The moral of this story is that BikePro is not a good mail-order firm.
jim frost
ji...@world.std.com
--
http://world.std.com/~jimf
Anton S.
I orderd from them last week over the web, got what I orderd yesterday.
NO problems. Better than NASHBAR, PERFORMANCE, and others I have orderd
from.
***************Anton Schoenbacher*****asch...@eecs.wsu.edu*****************
M Dolenga
In article <Pine.SOL.3.95.97040...@rac10.wam.umd.edu>,
Adam Kielman <kie...@wam.umd.edu> wrote:
> I ordered a bike from them about 5-6 weeks ago. They told me they had it
> in the store, and just had to build it, and that they would ship it in 5-7
<snip>
> dealt with my order, and will NEVER order from them again.
It's all well and good for you people to bitch about your horror stories,
but why did you still buy the bike from them? If you had cancelled your
order and told them why, then maybe they'd have a reason to fix their
problems. Instead, they know they can get away with this kind of BS,
because people like you will accept it.
I once ordered a custom frame, which arrived incorrectly built. The
framebuilders gave me grief, didn't want to believe me. I sent it back.
Despite their subsequent apologies and later offers to build it correctly
and send it out ASAP, I took my money elsewhere. Don't reward shoddy
business practices.
Mike
Matt O'Toole
Todd <rema...@osu.edu> wrote in article <remaly.1....@osu.edu>...
> Josh Harding <walke...@geocities.com> writes:
> Just wish people would get their systems straightened out. How could they
> possibly have a record that I cancelled the order the next day when I
never
> even called them back???
The system isn't the problem. Flaky business people often hide behind a
veil of confusion.
Matt O.
Mike Miller
John & Cathleen Halliburton wrote:
> I have only orderd from Performance a couple of times and had no
> problem. [snip]
> John
I have ordered from Performance frequently. I had one problem with them
this past February. Once I brought the problem to their attention, it
was resolved very quickly and I remain a happy Performance customer.
You cannot expect a vendor to be problem free, even the best vendors
have an occasional hiccup. However, the true test of a vendor's
dedication to quality customer support is how well the problems are
handled.
/m
Thomas H. Kunich
In article <mpd4-02049...@cu-dialup-0017.cit.cornell.edu>,
M Dolenga <mp...@cornell.edu> wrote:
>
>It's all well and good for you people to bitch about your horror stories,
>but why did you still buy the bike from them? If you had cancelled your
>order and told them why, then maybe they'd have a reason to fix their
>problems. Instead, they know they can get away with this kind of BS,
>because people like you will accept it.
>
>I once ordered a custom frame, which arrived incorrectly built. The
>framebuilders gave me grief, didn't want to believe me. I sent it back.
>Despite their subsequent apologies and later offers to build it correctly
>and send it out ASAP, I took my money elsewhere. Don't reward shoddy
>business practices.
That's all well and fine Mike but most people are too nice or too
subdued to do such things. After reading this stuff I would be
extremely careful in dealing with them and wouldn't use Bike-Pro
if there was an alternative.
Ryan Vaart
It's all well and good for you people to bitch about your horror
stories,
but why did you still buy the bike from them? If you had cancelled
your
order and told them why, then maybe they'd have a reason to fix
their
problems. Instead, they know they can get away with this kind of
BS,
because people like you will accept it.
I once ordered a custom frame, which arrived incorrectly built. The
framebuilders gave me grief, didn't want to believe me. I sent it
back.
Despite their subsequent apologies and later offers to build it
correctly
and send it out ASAP, I took my money elsewhere. Don't reward
shoddy
business practices.
Mike
Hey now... as far as I'm concerned, I would have appreciated hearing
these problem stories before I had my lousy experience with Bike-Pro...
then maybe I wouldn't have ordered from them in the first place.
OF COURSE I cancelled my order and I will never order from them again,
but it still cost me money and time on the trail. In the future, I hope
everybody on this group will post their experiences (good or bad) with
various mail order groups.
Regards,
Ryan Vaart
Simone and Travis
BigB wrote:
>
> Subject: 1-800-BikePro Sucks!
>
> I placed an order on-line on a Monday. I requested two day shipping.
> When I checked on it a week later they had not entered it. When I
> complained the jerk on the phone called me a big baby and hung up. Real
> professionalism. Don't take a chance with these idiots. Call anybody,
> but 1-800-BikePro!
>
> BigB
I have toa dmit I placed an order once with Bikepro. I got the shipment
fine, but the derailur I wanted was the wrong clamp size. The der box
was labled the size i wanted, but the actual derailur was the wrong
size, this was the same thing with the headset I ordered. It took my 3
weeks to get the refund. Any they have terrible customer service, and
if you dont want these mistakes buy local.
If everyone keeps buying mail order, there will be no local stores to
give you service when you want it. Yes local stores cost more, becasue
they cant buy in the quatitites neded to get a discount, becasue people
mail order.
Kristan Roberge
rema...@osu.edu (Todd) wrote:
> ......2 1/2 weeks later I called back to see what was up. They had on record
> that I called back the next day after I ordered and CANCELLED the order myself
> over the phone. Bullcrap. And of course when i try to reorder the same stuff,
> it's all out of stock now---they were clearance items at the time of order.
> But of course the items were STILL advertised on their clearance page. Nice
> job keeping that page updated guys!!!! The same stuff was STILL advertised on
> the page a full month after I talked to them the second time.
Occassionaly I email frank and tell him to update the clearance page.
I did this a few weeks ago when I got tired of looking at the Dec. 17
clearance list on March 9th. I think Frank updated it a couple days
later.
David Balfoort
Simone and Travis wrote:
> If everyone keeps buying mail order, there will be no local stores to
> give you service when you want it. Yes local stores cost more, becasue
> they cant buy in the quatitites neded to get a discount, becasue people
> mail order.
This is nonsense. Before the proliferation of mail order, local shops
had similar distribution networks and pricing structures. I'm not
passing judgement on this situation, just reporting it. Local shops
have the tools to compete in a competative marketplace. They're just
not the same tools as ten or fifteen years ago. Most of us have had to
adjust to a different set of rules in the past decade. Why should bike
shops be any different?
David
Paul J. Smith
This an interesting thread. Usually when someone maligns a vendor the
responses are at least half in defense of the vendor, usually more. In
this thread it seems most folks report a similar problem. Guess where I
won't buy from.
Actually, I have had good luck over the years buying mail-order (except
camera accessories - a whole other story). I did once place an order
with Performance that never came (they ignored my follow-up letter as
well) but then they never charged me for the item either. I still buy
from them on occasion but probably use Nashbar or my local LBSs the
most.
Achilles
Their prices are not that great. In fact, overall, they are about the
highest of all the mail-order/online firms I have seen.
atropos wrote:
>
> In article <33401B...@dbtech.net>
> BigB <bi...@dbtech.net> writes:
>
> >I placed an order on-line on a Monday. I requested two day shipping.
> >When I checked on it a week later they had not entered it. When I
> >complained the jerk on the phone called me a big baby and hung up. Real
> >professionalism. Don't take a chance with these idiots. Call anybody,
> >but 1-800-BikePro!
> >
M Dolenga
In article <3342E6...@mail.house.gov>, Ryan Vaart
<Ryan....@mail.house.gov> wrote:
> Hey now... as far as I'm concerned, I would have appreciated hearing
> these problem stories before I had my lousy experience with Bike-Pro...
> then maybe I wouldn't have ordered from them in the first place.
I absolutely agree that horror stories should be posted and wasn't
suggesting otherwise. My only complaint was that the consumers, in most
of those cases, still went ahead with the purchase after being given
completely unreasonable run arounds. A day or two late, well, that
happens, but waiting weeks is ridiculous.
Mike
John & Cathleen Halliburton
Anton S. wrote:
>
> I orderd from them last week over the web, got what I orderd yesterday.
> NO problems. Better than NASHBAR, PERFORMANCE, and others I have orderd
> from.
> ***************Anton Schoenbacher*****asch...@eecs.wsu.edu*****************
I am surprised that you had roblems with either Nashbar or Performance.
I have only orderd from Performance a couple of times and had no
and not had a problem. And someone one was complaining earlier about
Colorado Cyclist, which struck me odd, I haven't ordered from them in a
few years, but they have always been professional and again no problems
with anything from them, including wheelsets.
John
Michael Chamberlain
atropos (D...@ukcc.uky.edu) wrote:
: Well, when I ordered a part last year, they were out of this particular
: item (Stronglight A-9, if you need to know). They didn't bother letting
: me know this...I had to call a few weeks later to find out. They said
: they were sending a refund check. I got it SEVERAL months later...I had
: actually completely forgotten about it by this time. These guys are far
: from speedy, but judging from the catalog (numerous typos and blatent
: errors) and the refund check (a hand-written deal), I'd say they're
: probably not very big or well-staffed.
:
: Diane
: d...@ukcc.uky.edu
hmm...how much money do you think they make off of interest by
'holding' peoples money for 'SEVERAL months'...?
that's interest that you could be earning instead of those
bastards...
i ordered a pair of onza cwa barends from them last august for
twenty nine bucks...the guy on the phone was a dick to me...i got
my barends in about a week...i guess that is how bikepro offers
such low low prices...substandard help...poor shipping...
--
Jong-Won Choi
I have a many similar experiences. I odered about 7 times from
Performance and got wrong items and missing items packages about 4
times. Yes they refund all wrong things(during my ride, I broke my
shoe's sole and blackburn pack), and resent missing items.
But, I still hope they do double check before shipping international
package.
BTW, Bikepro, I did order once. They said they ship within 2days but
didn't do that(I did online order then checked via phone). I canceled
the order. Yes, their web site has good information, but the service is
not good enough, IMHO.
I'm going to test(?) other mail order companies. I recently did(or am
doing) 3 orders - MUD Sweeat & gears bicycles, Bikeworld, and Bulltek
sports. I'll compare all of them and my current best shopping place -
Performance.
Nashbar doesn't do international order. I'm considering Excel sports
also, anyone has comments on Excel sports?
- jwchoi
Mike Miller wrote:
> <SNIP>
Wesley Keeton
I like many others will never again have anything to do with bike-pro.
Among various other bike-pro screw-ups such as receiving canceled
back-orders and wrong shipments my buyer's guide fiasco is the worst
example of customer service I have ever witnessed. I ordered the second
edition of their buyer's guide ( Feb. 95? ) and paid for it by cash (
$13-as I recall if you paid by check it was $14 and by credit card $15 ).
The phone rep assured me that the cash method was okay and at the time I
considered them a legitimate business. Aware of possible delays in
gathering the enormous amount of information required for the guide I
became patient in awaiting its arrival. Six months passed when one evening
I stumbled upon their web site to find out that the second edition will
never be published and for those who sent in money to call them to receive
your refund. I was a little perturbed that they made no effort to contact
me ( and probably countless others ) but was polite in asking for my
refund. I called again after two months inquiring the whereabouts of my
thirteen dollars and the rep apologized for the delay but that I would
receive a check by the end of the week. With better things to do than to
worry about the refund I simply forgot about the matter until late last
summer. With a firmer tone I explain the situation to the rep and this time
he tells me that my name was crossed off the refund list but that somehow a
check was never issued. Amazing! He assured me once again that I should
receive it by the end of the week. Guess what, no check. Now I am very
pissed. I then sent them a very nasty e-mail outlining the situation as
described above but in harsher terms. Nary a response to come my way.
Welching is one of the lowest acts a business can do and bike-pro will get
their due. If that is the way they want to do business then the hell with
them. As evident of the postings in this thread word of mouth travels
fast and will eventually impact their business in a negative way if it
hasn't already. If for some strange reason you still want to buy from
bike-pro after reading this thread then "caveat-emptor" to the power of
ten.
Wesley
wke...@mail.utexas.edu
c m lozier
In <msg4330.thr-d1...@discovery.umeres.maine.edu>
Jason...@discovery.umeres.maine.edu (Jason Kirk) writes:
>
>All those huge discount warehouse only,never have anything in stock
>you want to go mail order, I think Nashbar is the way to go. They
beat
>from them at least once every 2 months for the past 3 years. THEY
ROCK!
Ditto, if buy from Nashbar, you won't have any problems. Very
satisfied customer, past 3-4 years.
c m lozier
Ditto, I can't believe how people hate this company. I've always
orderd from Nashbar, Performance, Excel, and Colorado Cyclist. Usually
the high quality stuff from CC, the inexpenseive stuff from Nashbar,
the performance labeled stuff from performance and everything else from
Excel. I've had a couple of problems over the years and always had
them resolved, except for once at performance becuase I didn't pursue
resolution enough.
Anyway, after reading all these notes, I'm not going to ever buy
anything from this company. If their prices were say 40% below
everyone else, well, even then I wouldn't buy from them since Nashbar
would match their price and I wouldn't have any problems with them.
They (nashbar) are a great mail order house. Thanks to whoever started
this. At first I thought it was someone just wanting to moan; but, the
numbers here don't lie!
In <334267...@iquest.net> "Paul J. Smith" <smi...@iquest.net>
writes:
The Bike God
The best Mail Order place that I've dealt from is Aardvark Cycles.
They offered a prompt response to all my questions and will match any
price, within reason, on the net. They never questioned where I got
my prices from and offered good suggestions. I ended up giving them
over $350 dollars worth of business and will always consider them for
all my purchases. They are a great mail order operation and I suggest
to all of you, to give them a try. You won't be disappointed.
David Colker
In article <3342E0...@ibm.net>, my...@ibm.net wrote:
>
> You cannot expect a vendor to be problem free, even the best vendors
> have an occasional hiccup. However, the true test of a vendor's
> dedication to quality customer support is how well the problems are
> handled.
Exactly! I recently got a message from someone who seemed amazed that
because I recently had one problem with Colorado Cyclist (they filled my
order for a $75 Swobo jersey with a badly stretched out, prototype model
that had been sent to them by the manufacturer for catelog photo-use
only), I will no longer deal with them.
Swobo, when they heard about what happened, instantly replaced the
prototype jersey with a real one, even though what happened was not their
fault.
Colorado Cyclist, when notified, chose to not even answer my letter. Maybe
they figured that because I already had in hand the real jersey, they need
not deal with the matter further. But I believe a reputable company would
want to at least apologize and explain how this could have happened.
Their lack of responce is why I will never order from them again.
Paul Kelly
Hi all:
I've had great luck with Nashbar and Bike World. Great prices, prompt
service. The phone attendant at Bike World was so courteous that I
almost wanted to hug the dude.
I've had bad luck with Bike Pro and Colorado Cyclist. I once ordered
something from Bike Pro on regular delivery. It didn't arrive for two
weeks, so I called. They forgot to ship the order. Unreal. Just plain
forgot. Amnesia is not a good defense in the mail-order business.
I also had return problems with Colorado Cyclist. They act indignant
if you even suggest that you want to return something if you're
unhappy with it.
Stick with Nashbar and Bike World. Can't go wrong.
Good riding,
Paul Kelly
Marcellus, N.Y.
pk...@ibm.net
Someone
For any mail order purchase...
Always purchase with a credit card
If you don't get what you ordered, call you credit card company
and tell them you'd like to dispute the charge.
That's it...you aren't even charged interest on the amount that
is in dispute. Your credit card company will then deal with
Bike-Pro or whoever on your behalf.
As for never buying mail order...I'm not paying $230 for an
Indy XC when I can mail order it for $180 and shipping is usually
less than the sales tax.
I'm waiting for the, "We love to install/fix your mail-order bike parts"
banners to start appearing in the LBS's windows. Actually there
are a few people/"shops" who only do repair or install work.
btw...I did order from Bike-Pro and it took them 2 weeks longer
than they said it would to fill the order....but I got it for about $80
less than I could have locally. I wasn't happy about the 2 week
weight, but $80 took the edge off it.
Bob Schwartz
BigB wrote:
>
> Subject: 1-800-BikePro Sucks!
>
> When I checked on it a week later they had not entered it. When I
> complained the jerk on the phone called me a big baby and hung up. Real
> professionalism. Don't take a chance with these idiots. Call anybody,
> but 1-800-BikePro!
>
Everybody is entitled to their opinion, and the great thing about
the internet is it gives so many people an outlet for expression
of that opinion.
But if you're going to slam someone, even if its a valid slam and
not a cheap shot, you should have the guts to sign your name to it.
Its difficult to respect sniping from the cover of anonymity.
Bob Schwartz
bsch...@cray.com
Brent Bernaud
> Colorado Cyclist, when notified, chose to not even answer my letter.
Maybe
> they figured that because I already had in hand the real jersey, they
need
> not deal with the matter further. But I believe a reputable company would
> want to at least apologize and explain how this could have happened.
>
> Their lack of responce is why I will never order from them again.
Did you try calling them?? You wrote a letter to complain? I think I
would've picked up the phone.
Brent
Mike Gladu
> I orderd from them last week over the web, got what I orderd yesterday.
> NO problems. Better than NASHBAR, PERFORMANCE, and others I have orderd
> from.
> ***************Anton Schoenbacher*****asch...@eecs.wsu.edu*****************
The only problem I've ever had with mail order items (cameras or bikestuff)
is a travel duffelbag from Performance. It was a gift - so I don't really
care about shipping. It's the BIG one. Large enough to carry a small to
medium child. Has stowable backpack rigging too. VERY nice bag. Love it -
except for one thing ...
...something they used in the manufacture of the bag makes drug-sniffing
dogs 'go WILD'. I've been put through intense drug-searches twice in the
two years I've used that bag. Both times the dog went straight for that bag
and went crazy. The worst was on return home from a trip to the velodrome
in Bogota, Colombia. In each case though, after a few HOURS - I'm cleared
and on my way.
I'd trade it in if Performance still had the same one in stock (that dogs
didn't like) or they sold a current model bag that size. Oh well.
----------------------------------------------------------------------
Mike Gladu - Cycling Photojournalist Infinite HangTime Photography
Voice line: 713.681.6293 5914 Greenmont Drive
Alt voice line: 713.681.5595 Houston, Texas USA 77092-2330
mgl...@blkbox.com PPP access courtesy of M.K.Newman's The Black Box
"It never got fast enough for me" Hunter S.Thompson's proposed epitaph
======================================================================
Brian J. Elsts
M Dolenga wrote:
>
> In article <Pine.SOL.3.95.97040...@rac10.wam.umd.edu>,
> Adam Kielman <kie...@wam.umd.edu> wrote:
>
> > I ordered a bike from them about 5-6 weeks ago. They told me they had it
> > in the store, and just had to build it, and that they would ship it in 5-7
> <snip>
> > dealt with my order, and will NEVER order from them again.
>
> but why did you still buy the bike from them? If you had cancelled your
> order and told them why, then maybe they'd have a reason to fix their
> problems. Instead, they know they can get away with this kind of BS,
> because people like you will accept it.
>
> I once ordered a custom frame, which arrived incorrectly built. The
> framebuilders gave me grief, didn't want to believe me. I sent it back.
> Despite their subsequent apologies and later offers to build it correctly
> and send it out ASAP, I took my money elsewhere. Don't reward shoddy
> business practices.
>
> Mike
Mike is totally correct. I just bought a rowing shell for $6300. The
company is Italian, so sending it back won't happen. However, the US
rep for it has offered up-front to take it back at any time with a full
refund if I don't like it, or something is wrong with it. I have yet
to get it (that's my own doing), but when I row it I hope it is in
great shape, and that I won't have any problems. But the moral of my
story is that a well run business will do what ever it takes to satisfy
the customer.
BJE
Chris S. Mayhew
>The moral of this story is that BikePro is not a good mail-order firm.
>jim frost
here here! i had several problems with the ranging from inaccurate information
about compatibility to hassles with being shipped the wrong thing to being
given different stories by diferent people about returns. i do not like them.
--
fast#forward# "Never in his wildest dreams could hugh grant spend more time
.. __o # naked in a car than your average [cyclist]."
.. -\<, #
..(_)/(_) # -_bike_, rob story
cycling#team# -----mud-fest-VII-april-6th-at-bike-butler---------------------
Gene&Pat Cottrell
> snip..snip... But the moral of my story is that a well run business >will do what ever it takes to satisfy the customer.
>
> BJE
That's why I do business with Performance. Last summer I ordered a pair
of shoes, the fit wasn't right (conversion to American size I guess).
Well anyway, I didn't follow their proceedure for returns which is to
send the item back at their exspense, and they then send the correct
item. I just called and ordered the next larger size and then sent the
shoes back the next day and I payed the shipping for both. I was wrong
on all counts but, I didn't want to wait the few extra days for the
shoes. When I told my wife what I did, she called them and they credited
our account for the ammount I payed to ship the wrong shoes back and
their shipping charges for the second pair I ordered. What more could
you ask? I screwed up and they took care of it!!
--
,_~o ,__o
_-\_<, _-\_<, Gene & Pat
(*)/'(*) (*)/'(*)
Ole Blokhus
Bike-Pro has never let me down.
I've used them for the better part of 4 years, and probably spent $10K-$15K
there. No problems. Maybe a little slow at times, but I have gotten everything
I've ordered, no fuck-ups. And whenever I have been charged differently than
what their ad states, it's been in my favor. Sometimes they will give me a
arrival date on a part, and when I call back after that date, they still haven't
gotten it. But that's not their fault, it's the manufactorer's.
I dunno, but it seems that the only people who care to write, are the ones that
have been pissed off. If everybody have only bad experiences with Bike-Pro, why
are they still in business? Not that I don't believe all the problems
people wrote about here, but surely I'm nore the only one who's happy with them?
I sometimes mail-order parts from a regular bikeshop in the US that used to be
my LBS, and find them to be A LOT less customer friendly. They forget to call me
back to verify availability, forget to order parts, forget forget forget... I
wanted to use them to support a LBS, but now I rather go for the lowest price.
Ole Blokhus
ol...@powertech.no
Steven Correll
For what it's worth, I'm satisfied with 1-800-BikePro. They have obtained
difficult-to-find parts for me (something that Nashbar and many LBS'es will
not or cannot do), the one time they made an error, they corrected it before
I got around to asking them. They have sometimes taken longer than expected
to fill orders. Of course this doesn't gainsay the bad experiences reported
by others; I can only supply an additional data point to the survey.
--
Steven Correll == PO Box 66625, Scotts Valley, CA 95067 == s...@netcom.com
Tim Lucia
I ordered from them once and had no problems. I've sent Cannondale and
Giro e-mail which was never answered. There is always going to be a lag
while adopting new technology. In the case of the web, the competive
push is so hard to be there, that they are there, but not ready to deal
with the volume. It is very annoying for those of us who have been
using the internet forever.
PedalTime seems to be online all the time. I've always gotten great
response time from e-mail sent there.
I appreciate the work that Frank did for the online catalog, and so I've
ordered a few things from them. In the end, the lbs seems to be my best
choice. They can't exactly say they have it and then not give it to
you...
--
Timothy J. Lucia Digital Ladebug Debugger Developer
Digital Equipment Corporation Cat IV Charter Systems/Wheelworks/NEBC
110 Spitbrook Road ZK2-3Q08 Email: lu...@zko.dec.com
Nashua, NH USA 03062-2698 603.881.2615(Voice)/603.881.0120(FAX)
Robert Hancock
What is their address and telephone number?
!^NavFont02F00250006RGHHGmC9FF
Charles Puffe
On 3 Apr 1997 04:50:22 GMT, whee...@ix.netcom.com(c m lozier) wrote:
I've gotta add my $0.02 here. Two separate stories.
1) I ordered a suspension fork, Aheadset and corresponding stem from
Bike Pro 2 years ago in the early season. I asked the salesperson to
verify if the items were all in stock, as I hate back-orders. He
assured me they were, so I placed the order with UPS 2-DAY air
delivery.
THREE weeks later, I got the fork and stem, no headset. I called and
they said that the headset was back ordered. I lost it on this dimwit
clerk. The dude said that he *thought* everything was in stock when I
ordered...
Since I wasn't charged for the headset, I cancelled that back order.
I told the dude that stunt represented the last time I would do
business with BikePro.
2) About 4 years ago, I sent a check for the "Buyers Guide" that they
produced. Never got it. Around the time the above events occurred, a
message appeared on their Web site explaining that the Guide would
never be printed, and if you liked, you could send an email requesting
your money back. I did so, and guess what? NEEEEEVER got it,
although I did get a catalog a year ago which was promptly ripped up
and trashed. I think I wiped my ass with it.
Richard Peterson
Paul J. Smith wrote:
>
> This an interesting thread. Usually when someone maligns a vendor the
> responses are at least half in defense of the vendor, usually more. In
> this thread it seems most folks report a similar problem. Guess where I
> won't buy from.
>
Not to continue the Bike-Pro tales, but they still owe me some parts.
My real comment has to do with the one party we have not heard from in
this thread --Bike Pro. They feel justified to spam all of us with
their ads, but they won't enter into a discussion of the "service" they
offer. I wonder why they won't respond to all of this?
Dick Peterson
Peter English
I sent an e-mail to the 800-BIKE-PRO site letting them know that their
store is being trashed here just to see what they had to say. The guy
(Frank?) said that he was aware. He said that this all started with a
mis-copied credit card slip and that the rest is just garbage.
I threw the message away almost immediately, because it was clear to me
that the guy was totally missing the point (perhaps I should have
forwarded it here?). There are at least 50 clear instances of BIKE-PRO
showing sloppy to downright fraudulent business practices here, and he
says it all goes back to one mis-copied credit card slip. Denial, or
just slime?
I can add to the list of bad experiences - 2 orders (yeah, should have
learned more quickly...) and both of them had major errors/lies
associated with them. Same old ^%*&.
-Peter
Brian Nystrom
Robert Hancock wrote:
>
> What is their address and telephone number?
>
> !^NavFont02F00250006RGHHGmC9FF
Try 1-800-BikePro.
Michael Russell Dong
In article <E80zo...@serval.net.wsu.edu>,
Anton S. <asch...@pvlab5.eecs.wsu.edu> wrote:
>I orderd from them last week over the web, got what I orderd yesterday.
>NO problems. Better than NASHBAR, PERFORMANCE, and others I have orderd
>from.
I've ordered from bikepro a couple times too and haven't had a problem. No
problems with nashbar either. Performance, on the other hand... they're ok
I guess but the online ordering needs some work, IMHO. The last time I
ordered via the web, I got an email the next day informing me that the
shipping method module was broken. They asked me how I wanted it shipped
so I said ups ground. Well, they ended up shipping everything US Postal and
it took over 2 weeks to get to me. !e
--
| Michael R. Dong / md...@galaxy.csc.calpoly.edu
| Faculty Multimedia Development Center \ http://www.csc.calpoly.edu/~mdong/
| Cal Poly, San Luis Obispo / http://www.fmdc.calpoly.edu/
STEVE D. HARLAN
"Wesley Keeton" <wke...@mail.utexas.edu> wrote:
>
>Wesley
>wke...@mail.utexas.edu
> I, TOO, ORDERED THE 2ND EDITION BUYERS GUIDE, PAID BY CHECK AND HAVE NOT RECEIVED A BUYERS GUIDE.
HAVE CALLED ON AT LEAST 3 OCCASIONS, BUT HAVE NEVER RECEIVED MY
MONEY BACK. BE CAREFUL!!! SDH
David Balfoort
Peter English wrote:
>
> I sent an e-mail to the 800-BIKE-PRO site letting them know that their
> store is being trashed here just to see what they had to say. The guy
> (Frank?) said that he was aware. He said that this all started with a
> mis-copied credit card slip and that the rest is just garbage.
>
> I threw the message away almost immediately, because it was clear to me
> that the guy was totally missing the point (perhaps I should have
> forwarded it here?). There are at least 50 clear instances of BIKE-PRO
> showing sloppy to downright fraudulent business practices here, and he
> says it all goes back to one mis-copied credit card slip. Denial, or
> just slime?
Most slime are in denial. It "helps" them to be better slime.
David
Anton S.
>
> Nashbar doesn't do international order. I'm considering Excel sports
> also, anyone has comments on Excel sports?
Yeah I ordered some briko glasses, somebody made a mistake and sent me
the wrong ones but the next day I called and they sent out the correct
ones for overnight delivery, I got them the next day. I'm satisfied.
I think they are a good company.
Anton S.
> If everyone keeps buying mail order, there will be no local stores to
> give you service when you want it. Yes local stores cost more, becasue
> they cant buy in the quatitites neded to get a discount, becasue people
> mail order.
Good, I hate my local bike shop and hope they go out of buiseness.
Brian Klein
STEVE D. HARLAN wrote:
Yikes! I can't wait to see what they do to me. I ordered a Blackburn
rack on 3/10/97 using their web page. I received comfirmation quikly
enough, along with a note that the item was back ordered 15-20 days. 20
days came and went. When I called they said that it didn't arrive with
the delivery as expected. They asked that I call back the following day
for a new delivery estimate. I did. They said they couldn't give me
one! I cancelled the order. We'll see if it eventually shows up
(either the rack, or the charge on my credit card).
Bart Blair
In <E8ABr...@serval.net.wsu.edu> asch...@pvlab5.eecs.wsu.edu (Anton
S.) writes:
>
>Good, I hate my local bike shop and hope they go out of buiseness.
Boy, Sucks to be you. I have a couple of shops local that do a great
job. The Spots People in Bedminster, NJ and Somerville Cyclery in
Somerville, NJ. And this in an area that, to a native mid-westerner,
is typically not as customer concieous as they could/should be!
Keep looking, there are good local shops out there.
Bartman
Jeffrey Chulick
I have delt with Bike Pro several times and have absolutely no
complaints. There are also the most quick online store to respond to
e-mail. They answer questions quickly and completely. I will deal
with them again.
Jeff
jchu...@vt.edu
icw...@ix.netcom.com
In article <334343...@library.syr.edu>, David Balfoort
<dsba...@library.syr.edu> wrote:
> Simone and Travis wrote:
>
> > If everyone keeps buying mail order, there will be no local stores to
> > give you service when you want it. Yes local stores cost more, becasue
> > they cant buy in the quatitites neded to get a discount, becasue people
> > mail order.
>
> This is nonsense. Before the proliferation of mail order, local shops
> had similar distribution networks and pricing structures. I'm not
> passing judgement on this situation, just reporting it. Local shops
> have the tools to compete in a competative marketplace. They're just
> not the same tools as ten or fifteen years ago. Most of us have had to
> adjust to a different set of rules in the past decade. Why should bike
> shops be any different?
>
> David
Sorry David... I don't follow? "Bike shops had similar distribution
networks and pricing structures?" Some mail order retailers can purchase
in large volumes at just over landed cost...the result is sometimes
predatory pricing practices by the mail order retailers.
I will agree that the Local Retailers do need to adjust their sites and
not try to compete with mail order...
Thomas
Doug Taylor
jchu...@mail.vt.edu (Jeffrey Chulick) wrote:
My experience has been similar. I recently ordered some Girvin Mag
pedals, which don't seem to be available in any other catalog I've
seen or anywhere else on-line. Bike-Pro e-mailed that they were on
back order and gave approximate ship date. That date passed; but
Bike-Pro responded immediately to my e-mail inquiry as to what was up,
stating that Girvin still hadn't shipped to them.
So although I still don't have the pedals, my credit card hasn't been
charged and I'm not getting blown off.
--Doug Taylor
dta...@servtech.com
http://www.hyperski.com/articles/oct96dougtaylor.adultsnowboard.htm
Jong-won Choi
I'm not lucky like Jeffrey. This afternoon funny thing was happend! I
got a package from bike pro.
It was the package I had ordered about a month ago(but I already had
canceled it before it shipped). I had called them and talked with their
manager to cancel the order. I had said "Sorry, I should cancel the
order because ...." But, today I get the package! Because I did
international order, it's not easy to return the package and refunded!
I have to sell them in here - Korea - myself!!
What a nice service they provide!!!
Jeffrey Chulick wrote:
> I have delt with Bike Pro several times and have absolutely no
> complaints. There are also the most quick online store to respond
> to
> e-mail. They answer questions quickly and completely. I will deal
> with them again.
>
> Jeff
> jchu...@vt.edu
Wes Prince
On Sun, 06 Apr 1997 02:57:42 GMT, sdha...@twave.net (STEVE D. HARLAN)
wrote:
>"Wesley Keeton" <wke...@mail.utexas.edu> wrote:
>
>>I like many others will never again have anything to do with bike-pro.
>>Among various other bike-pro screw-ups such as receiving canceled
>>back-orders and wrong shipments my buyer's guide fiasco is the worst
>>example of customer service I have ever witnessed.
snippity, snip...
>
>> I, TOO, ORDERED THE 2ND EDITION BUYERS GUIDE, PAID BY CHECK AND HAVE NOT RECEIVED A BUYERS GUIDE.
> HAVE CALLED ON AT LEAST 3 OCCASIONS, BUT HAVE NEVER RECEIVED MY
>MONEY BACK. BE CAREFUL!!! SDH
Same here. I have called and sent a nice, then a nasty E-mail. No
reply. I'm calling the BBB. Can we somehow get them reprimanded on the
internet? Can someone in CA, start a small claims court suit that we
could somehow all join in for? Maybe a letter to MBA ..... hahaha ...
they will never print a negative letter against such a big advertiser.
Wes
Jutka Enochs
In article <icworks-0904...@den-co6-02.ix.netcom.com>,
icw...@ix.netcom.com wrote:
What is predatory pricing? Is this when a store sells for less, pays less
because it buys in larger quantities, and takes a lower profit margin
because it has a faster turnover or lower overhead relative to total
sales? Like Price Cub, Costco, Fry's, Good Guy's,Comp USA, and Office
Depot? Just wondering?
Hugh Enox
Bill McMillan
These morons should not be in business as far as I'm concerned. I am involved
in sales as a living and I know a thing or two about customer service. How
about ordering parts, paying for them, and not receiving them? I wish that I
had saved the correspondence that had gone back and forth to "bikeamateur" - it
was like beating my head against the wall!! I firmly believe that these
turkeys are just ripping people off. Maybe we should get a laywer and start a
class action - put them out of their misery.
Joseph Moore
> Good, I hate my local bike shop and hope they go out of buiseness.
Mine sucks, too. I can say that I've been in about
50-100 bike shops all over the Western US and have only been
in 5-10 where the employees didn't treat me like crap or
ignore me.
Everyone says "Buy local, support your local bike shop, boo-hoo."
What a load of crap. My LBS treats me like I'm not worth the
dirt on their shoes and I won't buy a bike from them. Sometimes
I need tubes, or they have a close-out on something cheap, fine.
Nothing else, nothing big.
My LBS deals GT, Specialized, and Cannondale. I've been looking
a new Specialized FSR or GT LTS-2. So I go in there a lot and
talk about how I'm looking at new bike. I wanted to test ride
the FSR Comp he had, but he told me he "didn't want to get it
dirty." I've been in there, sitting on a bike and been told
"Hay, get of the bike!" Gimme a break.
I dropped $2000 on the FSR, ordered it from a shop somewhere
else. My LBS probibly could have gotten if for me faster, but
I'm content to wait just to spite them and make sure they don't
get the sale. I hope they bet busted for tax evasion or
something.
--Joe
--
*************************************************************
Joseph Moore
moor...@uidaho.edu
"Just because you ARE a character,
doesn't mean you HAVE character"
*************************************************************
Jean-Paul Baird
Bill McMillan (bm...@nanaimo.ark.com) wrote:
: These morons should not be in business as far as I'm concerned. I am involved
Try sending back faulty parts! I got a HRM that didn't work and sent it
back. Their receivables guy failed to note its receipt and on 3 separate
occasions somenoe had to go look for it in the inventory room. You would
think once he had found it he would make a note of it, but no...each time
the guy wouod find iDPy\t and say "OK refund is on the way", then 2 weeks
later: "Uh, there's no note of your return here"...back to the search, same
thing, 3 times over. FOUR MONTHS LATER I get my refund, only after I sent
daily emails and phone once every 3rd day or so.
|?y3}
Bill Randleman
>> Good, I hate my local bike shop and hope they go out of buiseness.
>
>Mine sucks, too. I can say that I've been in about
>50-100 bike shops all over the Western US and have only been
>in 5-10 where the employees didn't treat me like crap or
>ignore me.
>
>Everyone says "Buy local, support your local bike shop, boo-hoo."
>What a load of crap. My LBS treats me like I'm not worth the
>dirt on their shoes and I won't buy a bike from them. Sometimes
>I need tubes, or they have a close-out on something cheap, fine.
>Nothing else, nothing big.
>
Are you sure you didn't "treat them like crap" first?
Petro
In article <5iol18$m...@dfw-ixnews4.ix.netcom.com>,
Bill Randleman <bik...@ix.netcom.com> wrote:
>>> Good, I hate my local bike shop and hope they go out of buiseness.
Well, for several of the local bikeshops I visited on my
last search for the perfect bike I could afford, yes. I am sure
that I didn't treat them like crap first. One has
sort of redemed themselves (the local performance), but the one of the
others will never see me again, and another only sees me if I feel like
wasting their time, or I have something break that is easily fixable, and
they are the closest.
<plug>
There are 2 bike shops in chicago where I have recieved good
service, despite being well off the expensive end of things.
Cycle Smithy on Clark.
Urban Bikes (this is the place for your basic transportation
bicycle, New and Used, prices from (no shit) $30 on up. Yes,
$30 for a used, battered-but safe and serviceable singlespped).
</plug>
There are, I am sure, other good shops, and others that have given
me decent service, but these two were (IMO) consistently good.
--
***************** PLEASE TAKE NOTE:
In an effort to reduce the amount of junk mail that I receive, I am no longer
reading email sent to pe...@suba.com. send email to lo...@encodex.com where
login = petro. You send unsoliciated commercial email, and I will kill you.
Jason Lombard
I'm with Bill. Customers come in all the time with this chip on their
shoulder. They know exactly what they "need" because they read about it
in a mail order catalog or in a bike mag. But if what they're asking for
isn't compatible with their current setup, I'm the asshole for asking if
they are sure. I don't know your situation, your local shop may suck. But
go in there with an open mind...hopefully they will do the same. In the
northern California area there are some bad shops, but there are also
some great ones. I hope that I can offer people the kind of service that
I would want from a shop. If your shop treats you like crap, don't
worry-- they'll get theirs. But don't lump all shops together. There are
some shops out there with a genuine interest in their customers and their
customer's problems.
Happy trails,
Jason Lombard
Palisades Mtn. Sport
Calistoga, CA
AA
I order some things from catalogues, but not much.
When I get a new shirt an X-Large may be anything
from a Medium to an XXXXX-Large compared to normal
sizes. I mail ordered a Descent shirt that says it's
extra-large but I would hate to see a small. Local
shops let you buy what fits. Also, a two-four
sentence description designed to sell a product is no
match for examining the actual product.
My local shops also suggest alternatives. Changing a
stem might make more sense than changing a handlebar
and the local technicians can make a recommendation.
The things I buy by mail order tend to be those that
are not available locally or those about which I have
no questions.
Alan Acock
hop...@proaxis.com
Jason Lombard <jlom...@puc.edu> wrote in article
<Pine.BSI.3.91.970412...@ecf2.puc.edu
>...
Clint Kronenberger Sr.
Sure does make one think which came first??? " The chicken or the
egg?"!!!
The BikeDoc
On 12 Apr 1997 18:41:44 GMT, bik...@ix.netcom.com(Bill Randleman)
wrote:
>>> Good, I hate my local bike shop and hope they go out of buiseness.
>>
>>Mine sucks, too. I can say that I've been in about
>>50-100 bike shops all over the Western US and have only been
>>in 5-10 where the employees didn't treat me like crap or
>>ignore me.
>>
>>Everyone says "Buy local, support your local bike shop, boo-hoo."
>>What a load of crap. My LBS treats me like I'm not worth the
>>dirt on their shoes and I won't buy a bike from them. Sometimes
>>I need tubes, or they have a close-out on something cheap, fine.
>>Nothing else, nothing big.
>>
>>--Joe
>
Daryl Tyras
I'd beware of Pricepoint as well. They won't stand by the prices that
they advertise in their (new) catalogs or web page. They advertise
low prices to get you to call, then tell you that the items you
ordered are not in stock and will cost more. This has happened on a
few occasions; I inquired about some stuff and they gave me the same
song and dance. The warning flag went up, and I never ordered from
them.
Last time, I sent them an email informing them of what was going on
and they actually changed their web page to the higher prices. One
would have to wonder if they really have anything in stock. Oh,
yeah,... BTW, their prices aren't that great either,... some local
shops here in Houston have got them beat. I'd much rather deal with
trustworthy people too.
Daryl
darylt(at)flash.net
Tirza Gilbert
Hi
My name is Tirza Gilbert. I am a 13yr old female and I live in Houston
Texas. This will be my first year racing with GCCA. I am looking for other
kids to talk to or possibly ride with if you live in Houston. If you are or
have a kid please contact me at tgil...@accesscomm.net
Thank you
Tirza
por...@wild.net
I ordered a rockshox fork (which I was told was in stock). The next day I
called to verify that the item was shipped, when I was told it was
backordered. I changed the order to a more expensive shock to have it
shipped out that day. The next day I called again to verify order... now
this item was backordered!!! I cancelled order and purchased locally.
Two weeks later I received more expensive shock and my credit card was
billed. I shipped it back, and filed protest of bill with VISA. VISA was
helpful. Two weeks later I received a credit on my account, then one week
after received the first less expensive shock I had ordered. I shipped it
back, and received another VISA credit. They were too stupid to figure it
out, butr VISA realized that I was only supposed to get one credit, and
adjusted my account accordingly (which was fine).
SOOOOO, these people are so stupid they tried to screw me, then tried to
screw themselves, and never had a clue. I thought all these postings had
a familiar ring to them!!!
Randy P. Massoglia
I had to buy brake levers and did not know Bike Pros reputation. The
brakes were back ordered, I canceled my order.
Randy
r...@inwave.com
Randy P. Massoglia
por...@wild.net wrote:
>
> I ordered a rockshox fork (which I was told was in stock). The next day I
> called to verify that the item was shipped, when I was told it was
> backordered. I changed the order to a more expensive shock to have it
> shipped out that day. The next day I called again to verify order... now
> this item was backordered!!! I cancelled order and purchased locally.
> Two weeks later I received more expensive shock and my credit card was
> billed. I shipped it back, and filed protest of bill with VISA. VISA was
> helpful. Two weeks later I received a credit on my account, then one week
> after received the first less expensive shock I had ordered. I shipped it
> back, and received another VISA credit. They were too stupid to figure it
> out, butr VISA realized that I was only supposed to get one credit, and
> adjusted my account accordingly (which was fine).
> SOOOOO, these people are so stupid they tried to screw me, then tried to
> screw themselves, and never had a clue. I thought all these postings had
> a familiar ring to them!!!
Go with Bikeworld
Michael G. Duran
Jean-Paul Baird (j...@cattell.psych.upenn.edu) wrote:
: Bill McMillan (bm...@nanaimo.ark.com) wrote:
: : These morons should not be in business as far as I'm concerned. I am involved
: : in sales as a living and I know a thing or two about customer service. How
: Try sending back faulty parts! I got a HRM that didn't work and sent it
: back. Their receivables guy failed to note its receipt and on 3 separate
Well, I'm still waiting for my Magura quick releases which they neglected
to send withthe original order - and it's been over a year. I gave up
calling a while back, gave up on ever receiving them and will never order
form them again.
So there!
Michael
Michael Buchanan
Just got through receiving an order from Bike World in San Antonio.
Great service, great prices and very helpful over the phone. Check 'em
out at http://www.bikeworld.com or call and ask for Ric.
---
Michael Buchanan, a satisfied customer
Randy P. Massoglia
por...@wild.net wrote:
>
> I ordered a rockshox fork (which I was told was in stock). The next day I
> called to verify that the item was shipped, when I was told it was
> backordered. I changed the order to a more expensive shock to have it
> shipped out that day. The next day I called again to verify order... now
> this item was backordered!!! I cancelled order and purchased locally.
> Two weeks later I received more expensive shock and my credit card was
> billed. I shipped it back, and filed protest of bill with VISA. VISA was
> helpful. Two weeks later I received a credit on my account, then one week
> after received the first less expensive shock I had ordered. I shipped it
> back, and received another VISA credit. They were too stupid to figure it
> out, butr VISA realized that I was only supposed to get one credit, and
> adjusted my account accordingly (which was fine).
> SOOOOO, these people are so stupid they tried to screw me, then tried to
> screw themselves, and never had a clue. I thought all these postings had
> a familiar ring to them!!!
I would never order from them again, I gor=t screwed as well.
Dave Benson
Well there is something to be said about supporing your local bike shop
rather only when you run in to problems. Just think if everyone
Well there is something to be said about supporting your local bike shop
after all. If no-one supported them and they closed their doors where
would you of been then? Lets see you spent about 3 hours fixing the
problem your time is worth say $20 an hour so it cost you $60 for
nothing and if you would of reveived the correct item how much time
would you have spent installing it if all went well? Oh, who paid to
ship back their mistake? So are mail orders realy that much cheaper? I
found when I did an upgrade on my bike the real diff. was not in mail
order favor.
P.S. if you have an extra $60 for nothing how about sending it my way
for one man's point of view.
e...@edu.edu
Yup, LX V-brakes from Bikeworld....no problems.
Michael Condict
Joseph Moore wrote:
>
> > Good, I hate my local bike shop and hope they go out of buiseness.
>
> Mine sucks, too. I can say that I've been in about
> 50-100 bike shops all over the Western US and have only been
> in 5-10 where the employees didn't treat me like crap or
> ignore me.
Just to provide one counter-example, the most excellent bike shop I've
ever had the pleasure of dealing with is The Cycle Loft, in Burlington,
MA. I had them construct a custom-built commuter bike for me based on
a Trek 730 with the wheels, gears and brakes replaced with a 7-speed
hub gear in the back and a drum brake in front. They were wonderfully
enthusiastic about this little project. When I complained about the
tiny little, barely functional chain-guards that are sold today, one of
the mechanics brought in an old, full-length chain guard from home and
sold it to me for $5. The guy in charge of building the bike was going
to sell me his front hub with internal brake for $40, but when he found
out that we'd have to replace the Trek rims with more expensive ones in
order to use the new hubs (different number of spoke holes), he felt
bad about that and decided to give me his front hub for free.
Furthermore, they deducted the wholesale cost of all the parts they
took off the Trek 730, for a $135 rebate. The only thing they
charged me labor for was to assemble the wheels (understandably).
At all times, when they were ordering parts they kept me informed
about their best estimate of the final price, so there would be
no surprises, and they stayed within the original estimate (final
cost was about $650 including the fenders).
They told me to try out the bike for a while then bring it back for
final adjustment and any necessary modifications. I tried it
out today and the only problems are that the chain is too tight
and the gearing is a bit too low. So they said bring it in and
they'll put a smaller sprocket on the rear axle, no charge.
I'm not used to getting such service anywhere, but it sure feels
great! I highly recommend these guys to anyone in the area.
By the way, does anyone know where I can get a fully enclosing chain
case for this bike, new or used? (I ride in street clothes rain or
shine, about 60 miles per week, so I want a low maintainence setup and
want both the chain and myself to be protected from getting dirty.)
--
Michael Condict m.co...@opengroup.org
The Open Group Research Inst. (617) 621-7349
11 Cambridge Center
Cambridge, MA 02142
Ed Benton
In article <33539608....@news.flash.net>
flag. The one thing that Pricepoint *might* be good for is to use them to
get one of the "legitimate" catalogs, like Nashbar, to lower their price to
match Pricepoints advertised price, such as $74.95 for a Bell Evo Pro helmet,
which is a good $10 below what Nashbar, Performance, Excel Sports, Colorado
Cyclist, etc. list for their price.
mtn...@gvn.net
Jean-Paul Baird
: I had to buy brake levers and did not know Bike Pros reputation. The
: brakes were back ordered, I canceled my order.
: Randy
: r...@inwave.com
--
Then you should be receiving them any day now !!
Mike Miller
Ed Benton wrote:
>
>
> Pricepoint also lists over half of their prices as "CALL". This is another red
> flag.
Many times this is done because an agreement with the manufacturer will
not allow a lower price to be advertised, in exchange for promotional
considerations.
/m
Michael Lee Epley
In article <33539608....@news.flash.net>, dar...@flash.net says...
>I'd beware of Pricepoint as well. They won't stand by the prices that
>they advertise in their (new) catalogs or web page. They advertise
>low prices to get you to call, then tell you that the items you
>ordered are not in stock and will cost more. This has happened on a
>few occasions; I inquired about some stuff and they gave me the same
>song and dance. The warning flag went up, and I never ordered from
>them.
>
It is also important ot keep in mind that many businesses such as Pricepoint
operate on extremely low inventory levels, even on items with high
turnaround. This is done to minimize inventory and overhead. While this
may be a source of annoyance, often, when out of stock, such businesses will
sell the item for its originally advertised price when out of stock, but you
usually have to ask. I am not aware of Pricepoint's policy on this, and it
may differ since it probably operates on an extremely low margin, but it
might be worth a try o find out.
Michael Epley
mep...@vt.edu
Alex Wetmore
Ed Benton <L63...@LMSC5.IS.LMSC.LOCKHEED.COM> wrote in article
> Pricepoint also lists over half of their prices as "CALL". This is
another red
> flag. The one thing that Pricepoint *might* be good for is to use them
to
> get one of the "legitimate" catalogs, like Nashbar, to lower their price
to
> match Pricepoints advertised price, such as $74.95 for a Bell Evo Pro
helmet,
> which is a good $10 below what Nashbar, Performance, Excel Sports,
Colorado
> Cyclist, etc. list for their price.
This works well. I bought two pairs of Shimano M535 pedals for $120 by
showing my local Performance shop the PricePoint catalogs $59.95 price.
This was half of the price that Performance wanted at the time (which was
$119.95).
Most catalogs actually say they won't beat prices when the other guys have
something out of stock, but I guess the sales droid at my Performance store
didn't notice that part of the price guarantee sign. I didn't call
Pricepoint ahead of time to see if they had the pedals in stock or not...
alex
Kirk Baker
In article <17B53ABCES...@LMSC5.IS.LMSC.LOCKHEED.COM>,
L63...@LMSC5.IS.LMSC.LOCKHEED.COM (Ed Benton) wrote:
> In article <33539608....@news.flash.net>
> dar...@flash.net (Daryl Tyras) writes:
>
> >
> >
> >I'd beware of Pricepoint as well. They won't stand by the prices that
> >they advertise in their (new) catalogs or web page. They advertise
> >low prices to get you to call, then tell you that the items you
> >ordered are not in stock and will cost more. This has happened on a
> >few occasions; I inquired about some stuff and they gave me the same
> >song and dance. The warning flag went up, and I never ordered from
> >them.
> >
> >Last time, I sent them an email informing them of what was going on
> >and they actually changed their web page to the higher prices. One
> >would have to wonder if they really have anything in stock. Oh,
> >yeah,... BTW, their prices aren't that great either,... some local
> >shops here in Houston have got them beat. I'd much rather deal with
> >trustworthy people too.
> >
> >Daryl
> >darylt(at)flash.net
>
> Pricepoint also lists over half of their prices as "CALL". This is another red
> flag. The one thing that Pricepoint *might* be good for is to use them to
> get one of the "legitimate" catalogs, like Nashbar, to lower their price to
> match Pricepoints advertised price, such as $74.95 for a Bell Evo Pro helmet,
> which is a good $10 below what Nashbar, Performance, Excel Sports, Colorado
> Cyclist, etc. list for their price.
I have had great success with PricePoint. I ordered a set of Shimano 636
SPD pedals (the big red DH ones) for $69.99. They arrived in two days.
My LBS wanted $119.00. Also I ordered a Nightrider Classic which was
advertised on their web page as $199.99. They told me that NightRider had
just raised their prices, so the new price was $217.00. I informed them
of the current price of $199.99 on their web page, and they gave me the
lower price. It arrived in three days.
Later I ordered a Tioga DH seat in black, and a KORE Chain Reactor. They
had the Chain Reactor in stock, but no seats. I told them to put it on
back order. A week later someone from PricePoint called me to tell me
that it would be a bit longer to get the black version of the seat, but
that they had the Red/Blue ones in stock. I said send the Red/Blue one.
The seat and chain tensioner arrived in three days.
No problems for me...
-Kirk
Jeff Bolkovatz
Hey guys,
I know of a place that treats the customer right. Check out Jenson
USA. They have awesome prices. I just bought a '96 Judy SL from them
for $299. They had these in stock and I received it the following day.
Their homepage is http://www.jensonusa.com/.
--
John Warfield
Authorized User
'Fumi' Fumitaka Hayashi
Hmm. Interesting that the name at the bottom don't match the name in the
From: line, and interesting that it's from jensonusa.com.
Very interesting...
+-------------------------------------------------------------------------+
I Fumitaka Hayashi "A penny saved is only one cent." I
I <hay...@u.washington.edu> http://weber.u.washington.edu/~hayashi I
I Aderem Lab - Dept. of Immunology - University of Washington I
+-------------------------------------------------------------------------+
eric anderson
In article
<Pine.A41.3.95b.97041...@dante11.u.washington.edu>,
'Fumi' Fumitaka Hayashi <hay...@u.washington.edu> wrote:
> On Fri, 18 Apr 1997, Jeff Bolkovatz wrote:
>
> > Hey guys,
> >
> > I know of a place that treats the customer right. Check out Jenson
> > USA. They have awesome prices. I just bought a '96 Judy SL from them
> > for $299. They had these in stock and I received it the following day.
> > Their homepage is http://www.jensonusa.com/.
> >
> >
> > --
> > John Warfield
> >
> >
>
> Hmm. Interesting that the name at the bottom don't match the name in the
> From: line, and interesting that it's from jensonusa.com.
>
> Very interesting...
>
not only that, but Jenson USA was the subject of another flame campaign
here just a few weeks ago almost identical to the current one about
1-800-BIKEPRO.
eric
--
Eric C. Anderson
Memorial Sloan-Kettering Cancer Center
Sloan-Kettering Institute
1275 York Ave. Box 470
New York, NY 10021
(212) 639-2977
e-and...@ski.mskcc.org
NOTE: legitimate replies please remove ".nospam" at the end of the address in the header.
r...@avantsystems.com
Well, that answers any questions that I had about doing business with
JensonUSA...any company that has to post lying spam about themselves
will never see a penny of my business.
Bob W.
Mark Hickey
On Fri, 18 Apr 1997, Jeff Bolkovatz wrote:
Heh heh heh.... caught with the ol' knickers around the ankles,
it seems. "When first we practice to deceive...."
But let's be fair and take a look at the posting to see just
how far off base they were....
> I know of a place that treats the customer right.
To be fair, he didn't say that the place was "Jensens".... ;-)
> Check out Jenson USA. They have awesome prices.
Here again, it just depends on your definition of "awesome".
If I charged $22,000 for my ti frames, THAT would be an "awesome"
price, don't you think? Mount Everest isn't awesome because it's
so LOW, after all.
> I just bought a '96 Judy SL from them
> for $299. They had these in stock and I received it the following day.
Maybe we should feel sorry for Jeff. He works for Jensen, but still
had to pay their full retail, AND wait a day to get it. I don't
know how they treat the customers, but they don't seem to treat
their employees very well...... ;-)
BTW, I found this *awesome* place to buy ti frames......
Mark Hickey
Habanero Cycles
http://www.cynetfl.com/habanero/
Home of the $675 ti frame
GKELM
I've had success with PP also--on two orders. The first for a Giro
helmet and the second for Fox gloves. In each case they had the best
price (I researched every source I could find), and provided prompt
service.
> > Pricepoint also lists over half of their prices as "CALL".
In the catalog I have, clearly not "half" of the prices are marked
"CALL"...only those components like Syncros which nobody lists.
My two cents,
Greg
Kristan Roberge
mhi...@cynetfl.com (Mark Hickey) wrote:
>
> On Fri, 18 Apr 1997, Jeff Bolkovatz wrote:
>
> Heh heh heh.... caught with the ol' knickers around the ankles,
> it seems. "When first we practice to deceive...."
Did Nixon say that?!?
> > I just bought a '96 Judy SL from them
> > for $299. They had these in stock and I received it the following day.
>
> Maybe we should feel sorry for Jeff. He works for Jensen, but still
> had to pay their full retail, AND wait a day to get it. I don't
> know how they treat the customers, but they don't seem to treat
> their employees very well...... ;-)
Well, at least Frank at Bikepro (the guy who maintains the website)
doesn't waste time in the NGs responding to all the whining. Some
customers will be happy, some will not. He spends all his time at
the beach or swimming at a nearby lake. Occasionally I remind him to
update the specials list (like when its 3 months old - anyone wonder
why Frank suddenly revised it Mar.13th... I reminded him on the 11th).
> BTW, I found this *awesome* place to buy ti frames......
Funny... I found this awesome canadian bikeshop with a cool tech section
and some nifty links.
Kristan
KMR Cycles
http://infoweb.magi.com/~kroberge/kmrtop.html
p.s. Didn't we do this SAME silly discussion a few months ago in response
to a Supergo posting? You responded with your website URL, and I followed
up your posting with mine?
Adam Parks
> Well there is something to be said about supporing your local bike shop
> rather only when you run in to problems. Just think if everyone
> purchased mail order Randy P. Massoglia wrote:
> >
> > por...@wild.net wrote:
> > >
> > Go with Bikeworld
> Well there is something to be said about supporting your local bike shop
> after all. If no-one supported them and they closed their doors where
> would you of been then? Lets see you spent about 3 hours fixing the
> problem your time is worth say $20 an hour so it cost you $60 for
> nothing and if you would of reveived the correct item how much time
> would you have spent installing it if all went well? Oh, who paid to
> ship back their mistake? So are mail orders realy that much cheaper? I
> found when I did an upgrade on my bike the real diff. was not in mail
> order favor.
>
> P.S. if you have an extra $60 for nothing how about sending it my way
> for one man's point of view.
That's so silly to think of your time as money. Sure it works if U are
working at the time but the only people that could really deduct their
time as money would be bike messengers or professional racers. I have a
feeling that you and he are neither of these things. U don't work 24 hrs
of every day so don't assume that an hour of your recreation time is worth
as much as your employed time. Plus the whole Idea of time as money is a
dangerous one, So goddamn western and typical of those who are ruled by
finance and not by reality.
Donada'gohvi,
Adam
-It is better to die on your feet than live on your knees-
-Adam Parks St...@flash.net (512)4529313-