Do you think we were born GGG drivers (whatever the hell that is)? I'd
venture that the vast majority of us who take one tow and are gone all day
started by taking several tows and getting shot down. The difference is
that, to us, this not a so-called "sport" that we can simply arrive at the
location, be strapped into a shiny new piece of equipment, be kissed on the
forehead by a hottie, and sent on our merry way. Most of earned it. And we
love what we're doing, and don't mind the drive and waiting in line. And we
help others rig and de-rig their ships and we share a beer and lies about
our great achievements. We don't simply land and walk away and on to the
next "sport" that caters to our egos.
True, there are those who were born into gliding (not me!). I know more
than one and, to a man, they're great guys and gals. Those of us who do
this because we love it will continue to find a way and a place to soar.
Those who want "customer service" will likely move on to other things and
will probably be just as unhappy with what they're paying for.
As I understand it from a friend who flies (or flew) at Cal City, they were
subjected to unliveable (and frankly dumb) regulations that caused them to
pull out. Those who are true soaring pilots will fly somewhere else.
<
pet...@verizon.net> wrote in message
news:87553039-1534-4595...@googlegroups.com...
"As custmomers we need to be sensitive and help them fill the voids for a
win win relationship."
What?! I beg to differ--I'm the CUSTOMER and I expect service and value in
return for my business. Cal City failed because they drove away business
when they failed miserably to provide CUSTOMER SERVICE. I was there and saw
pilots in the Douglas Soaring Club just not renew their memberships and
never returned.
The other glider operations in the Antelope Valley weren't much better.
While the clubs at Krey might have been an option, the location was just
miserable especially in the summer. The Marines could train troops out
there for Afghanistan! In fact our troops in the Middle East have better
accomodations than what is out at Krey. The place is hell and no one could
expect spouses or children to endure the conditions there during the hot
months.
Also, all of the locations in the Antelope Valley are 100+ miles from L.A.
and just the commute was a significant ordeal. For those of you not
familiar with the region, Cal City and Krey make Edwards AFB in "The Right
Stuff" look like paradise in comparison. In fact, Cal City, Krey and
Crystal are located in the middle of nowhere. It's really hard to get young
people to drive out to places that are totally lacking in amenities or in
the case of Cal City, the only amenity is a building with a/c and real
restrooms--woo hoo!
This issue of the declining gliding pilot population is a common topic of
discussion all around the world. This is from an old post here:
*--------------------------------------------------------------------;
WORLD MEMBERSHIP DECLINE ALARMING
All member countries of the IGC have suspected for many years that the
support for gliding on a world-wide basis has been falling, but until
now no factual figures have been available.
As a one man committee appointed by IGC in March 1999 to report this
year on the situation, I first saw a need to establish accurately the
true position. The accompanying page, whilst notable for some omissions
(Italy, Finland, Poland), is a big enough sampling to provide an
accurate picture of the decline. It shows that our membership has fallen
12.2 per cent in the past 10 years, or 14.81 per cent if we take into
account the memberships of the former Iron Curtain countries, now
operating under a private enterprise regime.
The decline in membership numbers is accelerating, so IGC can no longer
ignore the matter. Giving lip service to the subject achieves nothing. A
number of member countries have tried on an individual basis
(Netherlands, New Zealand, USA) to arrest their decline, but to my
knowledge no one country has recorded any major success in achieving a
reversal. It is therefore necessary to take a look at why we are now
collectively in the current position.
What has happened in the last 10 years
Regardless of country, living and work standards have seen major changes
over the past 10 years. We are forced to accept that potential new
gliding members now have increased expectations of service quality,
expect high standards, added value and immediacy. These expectations are
now well established, and we can expect peoples required standards to
increase even further. Based on their service standards and
relationships, companies succeed or fail. Old notions of service
adequacy will not be sufficient. Why should a consumer used to high
standards of service from businesses, compromise standards to experience
inadequate service from an amateurish organisation?
An example: regard the universal dissatisfaction with schools and
hospitals, even though their levels of service are really no worse than
10 years ago. Organisations offering sport and active leisure
opportunities can no longer assume they have a captive market. They have
to earn peoples commitment of interest, time and money with service and
attention to fulfilling needs.
And it has to be fast. People (rightly or wrongly) now expect
professional level services, even from volunteers. Meeting this standard
requires a different mindset and skill set. This is lifestyle marketing.
Our sport has a competency issue if we are to meet this challenge.
In New Zealand we have seen six out of our 31 clubs either fold or about
to amalgamate. This is a club decline of 19% and runs parallel to
membership loss. We have not yet seen the end of this declining trend.
These clubs were/are still living in the 1980's, and assumed they had a
captive market.They did not change and the world has left them behind.
It is suspected that we are not unique in New Zealand and the same trend
is applying world wide. To survive, we need to get smarter, more
proficient at what we provide, and more importantly get commercial.
*--------------------------------------------------------------------------;
https://groups.google.com/forum/#!topic/rec.aviation.soaring/sZlCRNn_fAE
Yes, today to be successful you have to provide "professional level
services". You can come up with all of the slogans you want and give away
rides and baseball caps, but this sport is failing because it can't provide
the consumer with the basics.
When pilots drive 125 miles to a hot desert "middle of nowhere" location to
fly gliders, they don't expect to receive lectures and condescending
attitudes from the FBO and staff. I would take 3-5 tows a weekend (just
like my other inexperienced club member colleagues) because most of the time
I would get shot down rather quickly. The hotshots in their GGG would take
one 2000 foot tow and be gone all day.
Who was the better and more important customer? Of course it was the
hotshot contest GGG driver. Us club members got treated like third class
citizens. I saw it at all the other operations, too. It's a cultural thing
with soaring. Me and the other pilots got tired of that nonsense and left.
It's a complaint as old as soaring itself.
Today there are more choices than ever where to spend one's leisure time and
money. The average age of glider pilots in this country is probably over
50. There are probably a lot more inactive than active pilots. The
inactive pilots aren't the problem.
So the customers disappeared and soaring in this country and elsewhere is
hurting. And you want ME to help the failing businesses? It's just
revisionist history to say that the reason why Cal City is dead is due to
the City of Cal City. This is just a symptom of a much larger problem.