[DEI results...] Boeing in 'last chance saloon', warns Emirates boss

[Leroy N. Soetoro]

https://www.bbc.com/news/business-68201371

The boss of Emirates airline has warned Boeing is in the "last chance
saloon", saying he had seen a "progressive decline" in its performance.

Boeing has come under scrutiny after a panel on a 737 Max 9 passenger jet
blew off mid-air last month.

Emirates president Sir Tim Clark is a leading industry figure and the
airline is a major Boeing customer.

He also told the Financial Times that Emirates would send its engineers to
monitor Boeing's production lines.

In response to Sir Tim's remarks, Boeing pointed to comments its chief
executive, Dave Calhoun, made last week, when he said: "We understand why
[customers] are angry and we will work to earn their confidence."

Emirates told the BBC it had nothing to add to what Sir Tim said in the
interview.

"They have got to instil this safety culture which is second to none.
They've got to get their manufacturing processes under review so there are
no corners cut etc," Sir Tim said.

"I'm sure Dave Calhoun and [commercial head] Stan Deal are on that... this
is the last chance saloon," he added.

Sir Tim was preparing to send Emirates engineers to monitor Boeing's
production lines for the first time.

He said the engineers would observe the production process of the 777 at
Boeing and its supplier Spirit AeroSystems.

Emirates is one of Boeing's biggest customers.

In November, it placed an order for 95 wide-body Boeing 777 and 787 jets,
used for long-haul flights, valued at $52bn (£41.2bn) at list prices.

But Boeing hit the headlines in recent weeks despite the Mr Calhoun
insisting the company had changed since he took over after former boss
Dennis Muilenburg was fired.

On 5 January a door plug on an Alaska Airlines 737 Max 9 blew off shortly
after take-off, terrifying passengers, and forcing an emergency return to
the Portland, Oregon airport.

The Federal Aviation Administration (FAA) launched an investigation of
Boeing's manufacturing process and barred the firm from expanding
production of its popular 737 Max planes.

Some of the company's biggest airline customers have also expressed
concerns, noting that the issues may delay approval of new versions of the
737 Max plane, the Max 7 and Max 10, that are in the works.

In 2018, a similar incident to what happened last month occurred to an
older model of Boeing 737 being operated by Southwest Airlines. Debris
from an engine failure broke one of the cabin windows while the plane was
travelling at 32,000ft. It resulted in one passenger being partially
sucked out of the window and she died from her injuries.

The company's safety record has also been tarnished due to two crashes in
late 2018 off the coast of Indonesia and in early 2019 outside Ethiopia's
capital Addis Ababa.

A total of 346 people were killed in the crashes, which were caused by
flawed flight control software.


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