Jarrett J. Barber e-mail: j...@alpine.for.nau.edu
School of Forestry
Northern Arizona University
Box 15018
Flagstaff, AZ 86011
How about giving us a baseline from which to work. I only know one FBO. I
don't really have a basis for comparison, so it would be helpful to know what
is standard...then it would be easier to suggest what would be 'ultimate'.
> A friend of mine is in the process of expanding his FBO/Charter
> business. We often discuss what pilots would like to see in the
> "ultimate FBO". I told him I would post a request for ideas on the
> subject. So, what is your idea of the ultimate FBO?
Vending machines with things like granola or dried fruit as well as candy
bars (although I'm certainly no snob about candy bars). As full a
selection of charts for sale as possible. Information about local ground
transportation, restaurants, motels. Small toiletries like
toothbrushes/toothpaste, saline solution, and soap for sale. More than one
phone. A HUGE table where you can spread out your charts. A *bookshelf*,
not just a magazine table, for when you're stuck for a couple hours and
need something diverting to take your mind off the fact that you're stuck
for a couple hours. Access to, or information about, people who can fix
your plane. Tea available as well as coffee. Couches that are long enough
to sleep on in an emergency. Management and staff who are willing to let
stranded pilots camp out on the couches, or on their property if they have
tents. AND the two most IMPORTANT THINGS:
1) The Weather Channel
and
2) SHOWERS!!!!!!! (for female and male pilots)
Those are the NECESSITIES for a truly great FBO, in my opinion.
-- Laura
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Laura E. Goodin, PP-ASEL | Only by attempting the absurd can
lgo...@worldbank.org | we achieve the impossible.
-------------------------------------------------------------------
> > A friend of mine is in the process of expanding his FBO/Charter
> > business. We often discuss what pilots would like to see in the
> > "ultimate FBO". I told him I would post a request for ideas on the
> > subject. So, what is your idea of the ultimate FBO?
> tents. AND the two most IMPORTANT THINGS:
> 1) The Weather Channel
> and
> 2) SHOWERS!!!!!!! (for female and male pilots)
I was stranded in Omaha NE earlier this summer with an electrical
problem in a rented plane for a night, then by bad weather the
next night. We were at Sky Harbor. Talk about nice! Cable TV,
about 50 videos, showers, computer weather briefings with satellite
images and radar, and BUNK BEDS! If the courtesy cars were gone
they had a line person take you where you wanted to go in a van.
And they treated everyone very nicely, whether they be in a Lear 35
or a broken down old 172. Highly recommended.
--
Allen Miller PP-ASEL KB0NDD | Buttons.................Check
mil...@polaron.physics.colostate.edu | Dials...................Check
Department of Physics | Switches................Check
Colorado State University | Little colored lights...Check
Fort Collins CO | - Calvin
Sounds a lot like Bangor, except for the pool. They have a planning room
with lots of table space and telephone, kitchen with microwave and frig,
and a lounge with recliners, TV, VCR, etc. And this is just next door to
the flight service station...how convenient.
Internet access in the pilot's lounge?
--
Roy Smith <r...@nyu.edu>
Hippocrates Project, Department of Microbiology, Coles 202
NYU School of Medicine, 550 First Avenue, New York, NY 10016
"This never happened to Bart Simpson."
A *laser* printer for the DUAT terminal. I hate dot matrix.
A pull-cart of some sort for hauling bagagge to and from
the aircraft. It's sometimes a long walk to the aircraft,
and hauling a couple of suitcases and a flight bag doesn't
make it any shorter.
A fax machine for both sending and receiving.
A message board or message center.
An observation deck, preferably elevated and shaded.
Assuming the FBO is not a 24-hour operation: 24-hour restrooms
and telephone, well-lit and easy to find in the dark. I once
arrived at Big Bear at 10pm, and found the restrooms locked
and could not find the pay phone to close my flight plan.
Turns out the phone was in a completely unlighted and unmarked
cubbyhole in the side of the building.
Ross Oliver
ro...@ncd.com
---------------------
"If God had intended man to fly, He would have given him more money."
Open 24 hours. Free tiedowns. A room with cots, maybe separated by partitions.
Duats access. PC access. Snack Bar. Overnight courtesy car use. Television.
Pool table. 24 hour "on call" maintenance. A large, well equipped flight
planning room. A large selection of pilot accessories available for purchase.
Clean restrooms. A larger variety of rentals. WELL maintained airplanes.
Prompt fuel service. Storage lockers.
You asked ;)
--
Regards,
Lowell
******************************************************************************
* Lowell Specht PP-ASEL * *
* Marietta, GA USA * Go Big Orange! *
* home: spe...@netcom.com * *
* work: lsp...@loads1.lasc.lockheed.com * *
******************************************************************************
For starters, a complete selection of IFR and VFR charts. A decent pilot's
lounge (quiet with a good comfortable couch). A briefing room with a large
table/bench for charts and chairs to sit in while you plan and wait for FSS to
come online. Food a cut above the vending machine garbage. Free overnight
tiedown if you buy fuel. 24 hr/7 day a week coverage. Name brand rental cars
Visit any of the heavy iron hangers and you'll get an idea--
********************************************************************************
Arthur W. Utay, Senior Aerospace Specialist | Your mileage may vary
B18...@vaxb.phx1.aro.allied.com |
(602) 231-1321 |
Cessna 180 N2362C ASEL, Com'l Inst, Comm'l Glider |
********************************************************************************
In Reply-To: j...@alpine.for.nau.edu (Jarrett J Barber)
JJB>A friend of mine is in the process of expanding his FBO/Charter
JJB>business. We often discuss what pilots would like to see in the
JJB>"ultimate FBO". I told him I would post a request for ideas on the
JJB>subject. So, what is your idea of the ultimate FBO? Sorry, we've
JJB>already ruled out free rentals, free fuel, etc. :-)
When I was doing my flight training, one of the favorite FBO's the
students would go to was in Augusta Georgia. The place catered
completely to the pilots. Pax would sit out in the waiting area on
benches. The pilots got a big room with leather recliners, satellite TV,
free munchies and soda, lots of magazines, full weather planning area
with DUAT computer, etc. Up in Nashville, they have indoor mini-golf, as
well.
Pamper the pilots, and they will come. :)
Scott MacLean Artificial Horizons BBS
art...@cais.com Aviation! (301) 417-9341
* Free Access * Aviation Files * Usenet Newsgroups * CD-ROMs Online *
In Reply-To: lgo...@worldbank.org (Laura E. Goodin)
LEG>Vending machines with things like granola or dried fruit as well as candy
LEG>bars (although I'm certainly no snob about candy bars). As full a
Some of my favorite FBO's have those for the pilots - for free.
LEG>selection of charts for sale as possible. Information about local ground
LEG>transportation, restaurants, motels. Small toiletries like
LEG>toothbrushes/toothpaste, saline solution, and soap for sale. More than one
LEG>phone. A HUGE table where you can spread out your charts. A *bookshelf*,
All excellent ideas that I hadn't thought of. Also add a couple *decent*
courtesy cars - not the 1954 Ford that some FBO's seem to have.
LEG>your plane. Tea available as well as coffee. Couches that are long enough
LEG>to sleep on in an emergency. Management and staff who are willing to let
LEG>stranded pilots camp out on the couches, or on their property if they have
LEG>tents. AND the two most IMPORTANT THINGS:
the FBO must be open 24 hours, so you can crash there if need be.
LEG>1) The Weather Channel
A good idea - although if they have satellite TV, this would be
included. I have been to a few where the tower's weather radar was
repeated on a monitor in the flight planning area.
LEG>2) SHOWERS!!!!!!! (for female and male pilots)
Great idea! Co-ed showers! I'm *SO* glad you suggested this one, Laura!
This is undoubtedly a naive question, but from a student pilot, what can
you expect? :-)
What is this "courtesy car" stuff? Do you mean that if I fly into an FBO
and want to borrow a car for a day, they just hand me the keys and give me
the car, and don't charge me any car rental fee? Seems pretty amazing to
me.
Rudy Espinosa
My *ultimate* wish for FBO service is a nationwide (or worldwide)
organization of FBO's where you can pick up a plane at A and
leave it at B with no drop charge. That would make GA *really*
useful.
Per Lindberg (p...@front.se) ! __!__
Front Capital Systems, Box 5727, ! _____(_)_____ Ceci n'est pas une Piper
11487 Stockholm Sweden. 46-86611510 ! ! ! !
> What is this "courtesy car" stuff? Do you mean that if I fly into an FBO
> and want to borrow a car for a day, they just hand me the keys and give me
> the car, and don't charge me any car rental fee? Seems pretty amazing to
> me.
Amazing isn't it? Usually the courtesy car is some variation of the
'tuna boat' (1978 caddy or a big ol' Buick). Usually they just toss
you the keys and off you go. Some will have a cash donation box,
others ask you to return it with at least as much gas as it had when
you left. A very few will ask you to sign a liablilty release. As a
courtesy on the pilot's part, it is considered good manners to at
least buy something from the FBO in return, preferrably fuel, since
that is how they ultimately pay for the car.
FBO's often have other deals worked out with local business,
particulary hotels and resturaunts. Earlier this summer I found
myself stranded in Moline, IL overnight. I asked the woman at the FBO
desk (Elliot Aviation) if she could suggest a motel. Before I knew it
she had made me reservations for $28 plus two free drinks at the bar
and a van ride to and from the motel. The walk-up price was $45.
It never hurts to ask the FBO if they have any arrangements for food,
lodging, or ground transportation.
|> My *ultimate* wish for FBO service is a nationwide (or worldwide)
|> organization of FBO's where you can pick up a plane at A and
|> leave it at B with no drop charge. That would make GA *really*
|> useful.
Your own plane or someone elses?
--
Lee McGee lmc...@corp.sgi.com |
(415)390-2403 FAX (415)961-9584 GRUMMAN _|_
AA-5B ____/___\____
"When I fly, I feel an isolation ___________[=o=]___________
extreme and radiant" TIGER e/ o \e
- Peter Garrison
If there are local attractions a courtesy car for say upto 3 hrs.
An arrangement with a car rental company to bring the car to
the airport with ALL the paper work done and let you drop it
off at the airport with the FBO with favorable rates.
Arrangement with a local motel(s) for pick up and return of pilots/crew
and a crew rate.
Favorable fuel rates and knowledgeable line people. A discount of
say 10 cents a gallon for pumping your own.
An associated maintenance shop.
A friendly receptionist to take care of the car rental/hotel etc arrangements.
A large sign stating your Unicom freq and someone who will monitor it
ALL the time. If there is more than one FBO on the field I sometimes like
to ask the price of fuel. I've saved as much as 30 cents per gallon doing this.
Dave Rogers
In Reply-To: r...@nyu.edu (Roy Smith)
RS>> All excellent ideas that I hadn't thought of. Also add a couple *decent*
RS>> courtesy cars - not the 1954 Ford that some FBO's seem to have.
RS>This is undoubtedly a naive question, but from a student pilot, what can
RS>you expect? :-)
RS>What is this "courtesy car" stuff? Do you mean that if I fly into an FBO
RS>and want to borrow a car for a day, they just hand me the keys and give me
RS>the car, and don't charge me any car rental fee? Seems pretty amazing to
RS>me.
Well, usually you try to keep the car for only a couple of hours, you
know, to go grab something to eat, etc. but yes, that's the basic idea.
It's not too widespread in this (suburban Maryland) area, but where I
learned to fly, in rural Georgia, virtually every FBO has one. However,
some of the smaller ones have real "classic" beater-type courtesy cars.
Gee, in that case I think I'd be happy with a 1954 Ford, assuming
it wasn't likely to kill me or leave me stranded.
--
____ _
John Feibusch | __\_\_o____/_|
feib...@summit.decnet.lockheed.com <[___\_\_-----<
| o'
Actually, a company in California is offering that service. You sign up, they
have a $49.95/year fee, and their rates are pretty decent. The way it works is
this: you call them up and reserve a car. They drop it off at the airport, and
you pick it up at whatever time you get there. The keys are left in a locked
box attached to the window (kinda like car dealers do with their demo cars).
Upon return, you simply leave the car where you found it, with the keys locked
inside.
The company offering the service doesn't actually own the rental cars, they
work in connection with Enterprise (I don't know if Enterprise is a nationwide
company or not, maybe other outfits in other states offer a similar
arrangements with Enterprise if they are indeed nationwide).
--
Javier Henderson (JH21)
hend...@mln.com
Actually I just came through Bangor and I was not all that impressed.
For example, we bought about 75 gallons of fuel, had to stay the
night because of Tstorms on the East Coast and no offer to take
us to our hotel which was only about 3 miles away. I also had to
physically chase down the line boy, the only person about, to get
the fuel.
Not impressed.
Dave Rogers
Hell, you can't even do that with rental cars...
Tim
Yep. I flew into Columbia SC (downtown) on my big cross-country.
Ordered fuel for the trusty AC-152, asked about restaurants, lunch;
got directions and the keys to the FOB's pick-up truck. (This
being the South and all :-)
Most appreciated!
So I put 5 bucks worth of gas in it :-)
... Post-landing checks- no FOD on runway... roger... taxi in...
___ Blue Wave/QWK v2.12
Yes, some of the large car rental companies allows that in some
circumstances. I have driven a car from Los Angeles to San Fransisco
and from Palo Alto to SFO without any extra charge.
Now, I think that the objection that Lee McGee (lma...@corp.sgi.com)
raises, namely "whose plane is that?" is a more valid issue. This
won't work for FBO's that rents others planes on leaseback, for
obvious reasons. The planes must be owned by the FBO. But the original
question was about the *ultimate* FBO! :-o
Low&slow,
Per Lindberg (p...@front.se) ! __!__
Front Capital Systems, Box 5727, ! _____(_)_____ This plane for rent
stuff deleted.
>
> What is this "courtesy car" stuff? Do you mean that if I fly into an FBO
> and want to borrow a car for a day, they just hand me the keys and give me
> the car, and don't charge me any car rental fee? Seems pretty amazing to
> me.
>
Got weathered in at Waycross, GA this summer and the FBO gave me the keys to
the courtesy car, a mid 80's Ford station wagon, and told me where the
Holiday Inn was.
Got weathered in at Chattanooga, TN this summer for a couple of hours and it
was right at supper time. They had 3 different vehicles and I had my choice.
They're only requirement was I get it back in one hour.
I usually put a little more gas in the car than I use as a return favor and
to keep courtesy cars around in the future. Not required, just nice.
-Ron
My experiences varied from:
1) No cars at all (free or for hire, or taxi for that matter)
2) No courtesy car, cars for hire (usually as cheap or cheaper than big
rental agencies
3) Maximum 2 hours for courtesy car (Charlottesville, VA), fee after that
4) "Here are the keys, hotel recommendation, see you tomorrow morning" (free)
5) "We don't have a car to give you, but I will drive you to lunch/dinner and
pick you up if you call me on the phone when you are done."
Most courtesy cars that I have used are below what I expect when renting a
car, but usually are suitable for the need. However, I have been given some
junkers that I doubt the employee's would drive.
The AOPA Aviation USA book is a source to check if a courtesy car is
normally available. However, if you NEED one, call the FBO before you leave
and verify it will be available. Same goes for fuel as well!
---------------------------------------------------------------------
Jim Hanrahan, COM/IA Naval Surface Warfare Center
hanr...@oasys.dt.navy.mil Code 822, Annapolis, Maryland
I always hate it when somebody's junker courtesy car is newer than my
faithful chariot. --Bill
----
William W. Plummer C, MASM, dBASE to your spec.
7 Country Club Dr. plu...@altamira.theme.com
Chelmsford, MA 01824 PP-ASEL, N1NGK, MA RE Broker
Home: 508-256-9570 (leave msg.) @TALL FASHIONS: 508-251-8844
-Ron
What you describe is pretty good, but how about this: on my first trip
to Jeffco airport (in Denver, BJC), my secretary had made a rental
reservation for me at the FBO. When I landed and taxied up, I didn't
get out of the airplane before a line guy had driven my rental car
out on the ramp to the plane next to the door. They opened the trunk
and I handed my bags thru the door to them and the placed them directly
in the trunk without touching the ground. This is how a GOOD FBO
ought to do it.
Klein Gilhousen, Golden Eagle N421KG
QUALCOMM Incorporated
p.s. Of course they could figure I was going to buy 180 gallons of 100LL.
Shoot. All a "real" airport needs is an airport dog.
No. I don't mean the courtesy car. :-)
"Seriously", if and airport (FBO) has a dog, you can be pretty sure they'll
help you with whatever else you need. Stopped at an airport a couple Saturdays
ago that had an airport horse. Now that's even better. No, he wasn't the
courtesy "car", but I wouldn't have minded.
Just give me an FBO with "plane" people. Plane+dog people or plane+horse
people, so much the better.
dave allen - Fly because you love it.
What is this "courtesy car" stuff? Do you mean that if I fly into an FBO
and want to borrow a car for a day, they just hand me the keys and give me
the car, and don't charge me any car rental fee? Seems pretty amazing to
me.
Amazing as it seems, some FBOs do have a car to lend to pilots that are
flying in. Most of the times that I have used one it was to go get some
food and come back. However I have used one overnight when I got stranded.
bob Tortajada
Try:
MN FCM Minneapolis Flying Cloud / American Aviation / $1.49 cc (self-srv) 5/94
Yes, it's real. I checked. :-)
Even more unreal.... $1.25/gallon for 100LL at Seguin in Texas. Yep, it's
true. I have no idea how they make money there.
--
Brian Burton
bur...@andrew.com
Real estate signs are my Don Quixote's windmills