Important: Only certain devices and carriers support recording calls. This feature isn't available on Pixel. Some laws require all people on the call to consent to being recorded. Before the call begins, call participants are notified that the call is recorded.
To protect the privacy of all users, when you start recording, both parties are notified with a disclosure that the call is being recorded. When you stop recording, both parties are notified with a disclosure that the call is no longer being recorded.
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I'm stunned but thrilled. I need call recording for work (and to catch my brother in his stupid lies), so I was bummed when Google discontinued it. I kept ACR on my S9+ and could only use it with the speaker on, which wasn't optimal (especially in public). I just set up my Note 10+ and ACR repopulated through SmartSwitch. I haven't looked at it until now and I assumed the recordings would only have my voice. WRONG! It works perfectly like before and now all is right with the world. Happy Birthday to Me!
Been on a never ending loop of calling Shoretell, wait 2 hours or so before I speak to someone (sometimes call disconnects after all the wait), only to be told to reboot and collect logs, reinstall and collect logs, now being told to "install latest version" and collect log without even sharing the link to the latest version.
First two months was back and forth with Shoretel since there's a third party software that grabs the recordings and gives the client a web interface for reviewing calls. Since we're now using script to make copies of the recording to a different folder for the other software as well as track file changes in the shoretel folder, it has become obvious the issue is with shoretel not recording all calls.
It takes days to hear back when I update the ticket, takes hours to speak to someone on the phone and one out of 5 times I call, something happens after 2 or so hours of waiting on the phone. On Friday I finally got through and I could hear the tech but he couldn't hear me.. This never happens with any other calls.
Has anyone ever come across something like this?
All calls are set to be recorded, they don't need to press a button to start recording and we don't have any users or groups we've set to not record. It just seems random and I'm not getting anywhere with support. At this point, if I had a say, I'd be working on migrating to a different service.
Since my last update I ended up reaching out to Blue Butler support, Blue Butler is the third party software they use for indexing and managing the recordings.
After looking into the shoretel logs, they were able to figure out that the remaining scenarios for calls not being recorded were just calls that had been transferred.
This was fixed by unchecking persistent recording on the call recorder settings.
Persistent recording continues recording after you've transferred call to someone, at the end of the day, there's only one recording for the person that initially received the call, but if it got transferred to several people, there won't be any recording for them. When they look at the recordings as they were indexed, it shows the recording for the first person as well as the actual duration of the call before it was transferred, but when you listen to it, the recording turns out to be longer. If I had listened to the recordings myself, I would have known sooner.
Other calls that don't record as far as I know are Analog calls and Calls to numbers that are not assigned, so you have to assign them using NDIS assignment back to the main auto attendant till someone new comes along.
as suggested i would upgrade to the latest version of the call recording software. usually this will fix it. Seem like something is not started. Check if the call recording services is started. Did you make any changes or update that you know of that this started to happen?
So, Since my last update, I've gone back and informed Shoretel we've done the software update and there was no improvement.
They connected, troubleshoot some more (as they've done in the past), then suggested upgrading the HQ server CPU. The call recorder server is a separate server though.. I added more cores as recommended, as well as more RAM, just to be sure. This didn't make any difference. So I went back again and now being told to move the call recorder to the same server as the HQ we just upgraded. Scheduled that for Wednesday now.
Hi, I was SO pleased to see GrapheneOS now includes a call recorder. I can finally get rid of horrible spammy call recorder apps! It took me months, testing over 12 of them, to find one that worked (CubeACR) and it recorded all calls automatically except friends and family. It was great, functionally speaking, but I never liked having it on my phone, but it's essential I record calls.
Graphene's recorder is superior in sound quality, and works via speaker or bluetooth which NO other app I have tried does! It's fantastic. There is one way to make it a smidgen better, that's to record calls automatically. Is there any plan to make this possible at any point?
yourmother It is a button in the in-call UI when making phone calls with the default phone app. For most users it is one of the 6 buttons shown. In case it is not for you, swipe up from the middle of the screen, and then the call record button will be shown.
treequell yourmother It is a button in the in-call UI when making phone calls with the default phone app. For most users it is one of the 6 buttons shown. In case it is not for you, swipe up from the middle of the screen, and then the call record button will be shown.
treequell for some reason mine has the RTT button listed in the 6 icons, so I always have to scroll down to see the call recorder option. Even though RTT is completely disabled, I have no way to make the damn button for it go away.
Call recording still doesn't work for me yet although when I make a call three way the option will show up. Or if I use Cheogram number then the option is displayed. Hopefully with an automatic call record option it will work in the future for all me calls
I have Call Recorder ACR app on my mobile phone. I've linked to Dropbox to store my phone recordings. They appear in Dropbox after each call but I can't get them to play on Windows Media Play although it supposedly supports 3GP and MP4, both of which I've tried. Any suggestions?
Click the start recording button to start recording the call when you and your guests are ready. The audio WILL NOT automatically start recording now upon entering the call/studio. Remember to press record when you and your guests are ready
Voice Recorder is an app for recording lectures, conversations, and other sounds (previously called Sound Recorder). Hit the big Record button (1), and Add a marker (3) to identify key moments as you record or play (2). Then you can Trim (5), Rename (7), or Share your recordings (4), which are saved in Documents > Sound recordings. Select the Delete icon (6) to delete your recording, or See more (8) for more options.
I am using call queues where extensions may be rang and not answer before moving on to the next extension in line. The system is logging a recording for these 0 second calls which are showing up in the call recording reports which is making it hard to find legitimate call recordings.
I was very tired when making a call recording application for Android.I know the official Android SDK has not allowed using VOICE_CALL. So my recording is based entirely on the MIC source.I tried the Android NDK but I also fell into a deadlock.Someone, please give me away. If you have the source code, it's great. Thank you very much!
Android has officially blocked the SDK method since Marshmallow. After that a work around was introduced with the NDK to solve the problem. This seemed to work in android 6, 7 and 8. The NDK based approach is also blocked in Pie. So technically it is impossible to record calls.Source
Let all parties know they are being recorded. If any party says they do not consent to the recording, you will have to turn the recording off or end the call. Otherwise, the call cannot be legally used for any purpose.
Notta will transcribe your phone call to text in real-time. You'll have the audio of the call in high quality as well. Notta will even generate transcriptions for individual voices. This allows you to transcribe multiple people at once.
Like the other apps mentioned here, it's easy to set up and get to recording. The sound quality on the other end of the call may vary. You may want to play with the settings and do a few test calls before using it for something important.
You can also use Google Voice to switch phones during a call. If you press * (Star) any phones connected to Google Voice will ring. When you answer the chosen device the other ones will stop ringing. The call will then be transferred to the new device.
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