Wal-Mart has agreements with tire manufacturers such as Goodyear and
Michelin/Uniroyal/Goodrich (same company) to exclusively sell certain
tires
from these manufacturers. These include the Goodyear Viva/Viva II/Viva
Touring, Uniroyal Radial A/S and others. However, the manufacturers DO
NOT provide their normal warranties for these tires. If you search on
these
tire names on the manufacturer's websites, you will find that they
specifically
disclaim warranty coverage for these tires, and say that warranty
coverage is
only available through Wal-Mart. Wal-Mart provides no such disclaimer
in their
advertising, so there is no way to know this without going to the
manufacturer's websites. Customers are led to believe that they are
buying
national-brand tires with a national warranty, when they are not. It
appears
that these manufacturers are simply allowing their names to be used so
they
can sell a high volume of lower-quality tires through Wal-Mart.
However, the problem is much more serious. Wal-Mart still advertises
mileage
and defect warranties for these tires, but in fact, they WILL NOT
provide
copies of warranties to customers, nor are they available in the stores
or by
mail. These warranties apparently DO NOT EXIST. This is a violation
of
Federal Trade Commission regulations under the Magnuson-Moss Warranty
Act,
which requires advertised warranties to be provided to customers or be
available in stores. (See "A Businessperson's Guide To Federal
Warranty Law"
at www.ftc.gov). It is also a violation of federal and state laws for
deceptive sales practices.
I have tried for nearly a year to get a copy of the warranty for some
tires
that I purchased at Wal-Mart, and they will not send it to me. The
Wal-Mart
managers and customer service people seem oblivious to the requirements
of the federal regulations. Even worse, an automotive consumer radio
show on
KKZN radio (760 AM) in Denver has reported that Wal-Mart is not
honoring
these advertised tire mileage warranties. Obviously, if they won't
give you a copy of the warranty, it makes it impossible to enforce it's
terms.
This same sort of scam is going on with various manufacturers of other
products
such as car batteries. For example, Exide batteries will not honor
warranties
for their auto batteries sold through the now-defunct Country General
farm
supply stores.
Michelin/Uniroyal/Goodrich and Goodyear are well aware of this
situation and
disclaim any responsibility. I will not buy any
Michelin/Uniroyal/Goodrich tires or
Goodyear tires so long as this nonsense is going on.
I would suggest that, whenever you buy tires, ask for a copy of a
MANUFACTURER'S warranty in advance, before you buy the tires. Don't
settle for a store warranty or verbal promises. If the warranty has a
list of
tire models that are covered, make sure your model is listed. If you
don't
have something in writing, you've got no warranty.
<snip>
> Wal-Mart still advertises
> mileage
> and defect warranties for these tires, but in fact, they WILL NOT
> provide
> copies of warranties to customers, nor are they available in the
> stores or by
> mail. These warranties apparently DO NOT EXIST.
http://www.walmart.com/catalog/catalog.gsp?cat=121036
Time for your medication, sir.
Treadwear Mileage Warranty
If the tread on a tire wears down to its wear bars before reaching its
warranted mileage, we will issue credit toward a replacement tire on a
prorated basis. For example, if a tire warranted for 40,000 miles wore
out after 20,000 miles, you would receive a credit of half the original
price of that tire toward the current price of a new replacement tire.
Uneven or premature tire wear caused by a vehicle's mechanical problems
is not covered by this warranty.
Guess what Buckwheat...the "we" above is WalMart. If you are too damn
dumb to read the information available before handing over your money I
have no sympathy.
<pv4...@hotmail.com> wrote in message
news:1144445054.3...@i39g2000cwa.googlegroups.com...
> I'd like to let people know about a fraudulent automobile tire
> scam
> going
> on at Wal-Mart Tire and Lube Express stores.
>
...
This is what a legal warranty is, Alfalfa:
1. What is Covered: This can include defects in materials and defects
in materials or workmanship (like treadwear separation), installation
errors, as well as wear-out coverage.
(Note that my Wal-Mart receipt does not tell you how long the treadwear
wear-out pro-rating is good for on the particular tire. I guess you
are supposed to remember that).
2. How Long Coverage Lasts: The warranty must tell you specifically how
long the warranty lasts.
(Are defecfts in installation, materials and workmanship covered until
the tread wear bars appear?. This has been an issue in a number of
fatal accidents over treadwear separation. What you cite says nothing
about defects and how they are covered.)
2. What is not covered.
3. What The Company Will Do
4. How To Get Service
5. How State Law Applies
When you purchase the so-called "Uniroyal" Radial A/S or "Goodyear"
Viva-type tires, they do not give you a copy of the warranty. They
also don't have them available in three Wal-Mart Tire & Lube Shops that
I have visited (as the law requires). Go and ask. As I said, the
websites SAYS that they will send you a copy of the complete warranty
on request. I invite you to write to the address given on the Wal-Mart
website to obtain copies of the warranties for these tires. Your
requests will go unanswered. Why don't you try all this and get back
to us.
Listen, I've been dealing with this for many months and have talked to
a Wal-Mart shop manager, store manager, district manager, customer
service people, and a representative fromn the Wal-Mart corporate
office. They are well aware of the problem, but seem unable to solve
it. As I mentioned, the "Automotive Troubleshooter Show" on AM 760 in
Denver broadcast a story in December about Wal-Mart not honoring a
warranty for defective tires, and the customer was also not given a
copy of the warranty in that case. I have given them nearly a year to
simply mail me a copy of the warranty, and they haven't.
You also don't deal at all with my other main point. Obviously, a
store CAN warrant their own tires that they purchase from a
manufacturer. That is what Big O tires, Discount Tires, and Peerless
Tyres all do. And they actually give you a copy of the COMPLETE mileage
and treadwear warranty. But they don't call them Goodyear or Uniroyal
tires, they have their own store brands. On the other hand, if you buy
a national-brand tire from these places, it is covered by a national
warranty and can be serviced by any shop that the manufacturer
authorizes. Some of the national-brand tires that Wal-Mart sells ARE
warranted by the manufacturer, but some are NOT. That's the problem.
They don't tell you this. And the only way to find out is to go to the
manufacturer's website and search on the name of the tires. Go to
www.uniroyal.com and www.goodyear.com and do search on the Uniroyal
Radial A/S and Goodyear Viva or Viva II or Viva Touring.
By the way, Wal-Mart, Sears and other retailers buy their batteries
from various manufacturer's including Exide, Johnson-Controls, and
others. But they use the Wal-Mart brand "EverStart" or Sears "DieHard"
and they make it very clear in the warranty book that these batteries
are only covered by the store. You can also get a copy of the
warranty; it's in the battery catalog, available in the store. If they
followed this practice with the tires, there wouldn't be a problem.
Think, before you flame.