I am a Cast Member
Nyabinghi
I am here to create magic. I am not here to be yelled at.
I am here to help you with your inconveniences. I am not here to be a scapegoat
or a punching bag.
I am here to help put that sparkle in your child's eyes. I am not here to get
your child to the front of the line, nor do I wish to hear your complaints
because I can't do so.
I am here to provide 100% excellent service to my guests, and when something
goes wrong, to do my best to right it. I am not here to be screamed at when you
spill your drink on the floor - relax, I'll replace it.
I am here to get you through the line as soon as possible. Don't yell at me
because you've been waiting 5 minutes for your pizza and chicken strips - We're
doing the best we can to serve you.
I'm here to make you smile. Don't complain to city hall because I'm not smiling
every second of the day - I take my job very seriously, and if something goes
wrong in your day, my only concern is to make it up to you.
I am here to help you. I am not a bondman, chattel, helot, serf, mancipium,
thrall, vassal, ament, feeb, half-wit, blockhead, cretin, dunce, or moron. I am
not here to be treated like one.
I am a cast member - I do what I do because I get to do what I do for guests
like yourself. Please be a good guest, and I'll quadruple your efforts in my
output. I love what I do, and I want you to notice.
--
TDC Trench, knocker-over of Thurl Ravenscroft busts and president of Disney
Kungalooshineering
Mickeyfan73
>From: nfty...@aol.compensate (Nyabinghi)
Beautifully written! Amen.
Mickeyfan
Dave in Dallas
<wildly applauding>
Excellent!! This should be required reading for any person who is planning on
visiting WDW or DLand.
Dave, Dallas, TX
"When all think alike, no one thinks very much."
Albert Einstein
EF in FL
>
> I am here to create magic. I am not here to be yelled at.
>
Indeed. It's depressing how many people take pleasure in making someone
else miserable these days. :(
EF
Dania
ever puts down a Cm should read.
Dania
12? days to go til I see the Mouse(lucky to be staying at Pop Century)
TDC CP Keeper, Keeper of all things related to the disney college program
experience
Heather
"Nyabinghi" <nfty...@aol.compensate> wrote in message
news:20030812153454...@mb-m18.aol.com...
Wow, well put!
~heather (CM in 8 days!!!!!)
Rich A.
A copy should be handed out to all guests as they enter through the
turnstiles. The only problem is, the very guests who need to read it the
most, are the ones who won't do so and probably toss it somewhere
inappropriate.
On the positive side, at least for myself, one great guest encounter
"erases" 4 bad guest encounters. So keep in mind everyone, when you are
friendly, cheerful, and pleasant to a CM, you are not only being friendly,
cheerful and pleasant - you may very well be performing "first aid". ;-)
Rich A.
"Nyabinghi" <nfty...@aol.compensate> wrote in message
news:20030812153454...@mb-m18.aol.com...
duchy
duchy
"EF in FL" <yeah...@notspammingme.com> wrote in message
news:0Bb_a.30547$qg3.2...@twister.tampabay.rr.com...
arielmad
"Nyabinghi" <nfty...@aol.compensate> wrote in message
news:20030812153454...@mb-m18.aol.com...
>
> I am here to create magic. I am not here to be yelled at.
>
I have only the best memories of the CM's in WDW
the ones who were flustereed and 'erlexed' were quickly forgotten..
I have a few WDW CM's as friends now here on the Inet - maybe I'll make
it next time 2005 - look for me
then
bye
Charlie Foxtrot
wrote:
>I am a cast member.
>
>I am here to create magic. I am not here to be yelled at.
>
Yep, and if someone does and I'm in the vacinity, they'll get the
Foxtrot treatment. The real life version is much worse than the wimpy
on-line version.
>I am here to help you with your inconveniences. I am not here to be a scapegoat
>or a punching bag.
>
>I am here to help put that sparkle in your child's eyes. I am not here to get
>your child to the front of the line, nor do I wish to hear your complaints
>because I can't do so.
>
>I am here to provide 100% excellent service to my guests, and when something
>goes wrong, to do my best to right it. I am not here to be screamed at when you
>spill your drink on the floor - relax, I'll replace it.
>
>I am here to get you through the line as soon as possible. Don't yell at me
>because you've been waiting 5 minutes for your pizza and chicken strips - We're
>doing the best we can to serve you.
>
You know, that one kills me. Maybe everyone needs to see it through a
child's eyes... It was at Pizzafari in AK, my son, Austin, commented
that one of the best things about eating at Disney is seeing "how well
they know how to do things." Those were his words. He said that he
thought it was so cool that so many people could be wanting to eat at
the same time and they know how to get food to them as fast as
possible.
It was remarkable. He didn't see our wait for lunch as "a wait" but,
rather, as an example of efficiency, under the crowded circumstances,
at its finest.
>I'm here to make you smile. Don't complain to city hall because I'm not smiling
>every second of the day - I take my job very seriously, and if something goes
>wrong in your day, my only concern is to make it up to you.
>
Oooh. Don't you hate it when your face is neutral as you are working
to get something done for a guest and they look at you as if they were
going to cry and say, "Smile!"
>I am here to help you. I am not a bondman, chattel, helot, serf, mancipium,
>thrall, vassal, ament, feeb, half-wit, blockhead, cretin, dunce, or moron. I am
>not here to be treated like one.
>
>I am a cast member - I do what I do because I get to do what I do for guests
>like yourself. Please be a good guest, and I'll quadruple your efforts in my
>output. I love what I do, and I want you to notice.
That's what I've been advocating for years on this group.
Are you working Friday, Darren? If so, I'll make it a point to have a
bite to eat at the Plaza Pavillion.
Foxtrot
Benjamin Geiger
> He said that he
> thought it was so cool that so many people could be wanting to eat at
> the same time and they know how to get food to them as fast as
> possible.
>
> It was remarkable. He didn't see our wait for lunch as "a wait" but,
> rather, as an example of efficiency, under the crowded circumstances,
> at its finest.
It *is* amazing how fast, and accurate, they are. Compare this to your
average fast-food place, where even though it takes 10 minutes if you're
the only one in line, and there's a better-than-even chance that your
order will be wrong.
> Oooh. Don't you hate it when your face is neutral as you are working
> to get something done for a guest and they look at you as if they were
> going to cry and say, "Smile!"
There's a difference between not having a shit-eating grin on your face
and being gruff. Gruff is bad, but as far as I'm concerned you don't have
to plaster on a fake grin, particularly when trying to concentrate on
something.
> Are you working Friday, Darren? If so, I'll make it a point to have a
> bite to eat at the Plaza Pavillion.
Is this a public meeting? Maybe we can make up for the Scotch meet.
--
Benjamin Geiger My real email address isn't a _spamtrap.
tanuki / Phoon WDW 4/6/03-4/6/04: Anytime I want! Hooray being local!
Benjamin Geiger
> Compare this to your
> average fast-food place, where even though it takes 10 minutes if you're
> the only one in line, and there's a better-than-even chance that your
> order will be wrong.
That's what I get for trying to talk on AIM while writing a post. Here's
how that should have come out:
Compare this to your average fast-food place, where even though it takes
10 minutes if you're the only person in line, there's still a
better-than-even chance that your order will be wrong.
Much better.
Charlie Foxtrot
<bgeiger3...@earthlink.net> wrote:
>Is this a public meeting? Maybe we can make up for the Scotch meet.
Not really a "meeting." I'm going to be at WDW, doing some shopping
and seeing if I think Austin will be able to deal with Mission:Space
when I take him on Sunday. If you're looking for something to do on
Friday, give me a call and we can figure out someplace to meet up.
Foxtrot
Brian Young
"Nyabinghi" <nfty...@aol.compensate> wrote in message
news:20030812153454...@mb-m18.aol.com...
That was soooo true, back in 89 when I was a CM I wish someone would have
said that to some of the people I worked with.
yugreggit
<bgeiger3...@earthlink.net> wrote:
>It *is* amazing how fast, and accurate, they are. Compare this to your
>average fast-food place, where even though it takes 10 minutes if you're
>the only one in line, and there's a better-than-even chance that your
>order will be wrong.
>
But then again at Disney Counter service most stuff is served with
nothing on them, so they an be more accurate. When I worked at "your
average" quick serve place we strived to be perfect or close to it.
Mistakes happen we aren't a Deity.
Now if you didn't order something so complicated <G> you would most
always get what you ordered how you ordered it :)
I think 50% of the "mistakes" that happen are the consumers fault and
how they ordered the item. What got me mad was when I repeated the
order back to the customer to try and make sure I had it correct they
said yes. And after they got it they said it wasn't right!!! I just
wanted to reach across the counter and shove it in thier face (bad,
bad, me) <G>
Benjamin Geiger
I'm not sure that's the case. I mean, it's not that hard to understand
"One Whopper, hold the tomato and hold the onions, with onion rings, to
go", is it? Actually, BK is usually very good about that. McDamnalds is
the place to avoid. About half the time, when I say "hold the onions", it
gets punched in as "extra onions".
Maybe it's just me.
Benjamin Geiger
> I'm not sure that's the case. I mean, it's not that hard to understand
> "One Whopper, hold the tomato and hold the onions, with onion rings, to
> go", is it?
(Maybe I should make this clear... I can't eat raw onions, but onion rings
are fine. Something to do with their texture, I don't know why, but
raw onions (and improperly cooked onions) make me gag.)
AmyBippy
>"One Whopper, hold the tomato and hold the onions, with onion rings, to
>go", is it? Actually, BK is usually very good about that. McDamnalds is
>the place to avoid. About half the time, when I say "hold the onions", it
Well, thank you so much. DH is a manager at BK and takes that whole "customer
service" thing very seriously. I will pass along the nice words...
Amy
MichelleinAtlanta
"Benjamin Geiger" <bgeiger3...@earthlink.net> wrote in message
news:pan.2003.08.12....@earthlink.net...
> Compare this to your average fast-food place, where even though it takes
> 10 minutes if you're the only person in line, there's still a
> better-than-even chance that your order will be wrong.
>
> Much better.
>
> --
> Benjamin Geiger My real email address isn't a
_spamtrap.
> tanuki / Phoon WDW 4/6/03-4/6/04: Anytime I want! Hooray being
local!
>
time. Even when you say "I only want bread and meat", it'll still come with
cheese.
Michelle in Atlanta
Nyabinghi
>bite to eat at the Plaza Pavillion.
>
Yes sir, I am, and I'd love to meet you :)
I'm the gitty cashier/counter clerk with jet black hair, hehe
ImKiwi10
>smiling
>every second of the day
What I hate (and it happened every time a new crop of CPs came in) is when a
group of brand new CMs goes around picking on other CMs who aren't smiling. For
God's sake, don't do that. Last summer, a group of about 6 CPs harassed me
because I wasn't smiling as they walked up. Let them try and do their job
efficiently and see if they smile every second. So rude.
-Julie
"A WHAT???" "A TIME MACHINE!!!!"
TDC Rapunzel, Food Rocks Head Chef and Keeper of the Monstro Table
The fyabulous web home of ImKiwi10 ---> http://www.fyabulous.com
Stephen Feldstein
So it is true! Nice guests get helped by nice CMs..
Thanks to the many CMs who have helped me in my many many many trips...
--
WDW is a Way of Life
"ImKiwi10" <imki...@aol.com> wrote in message
news:20030813002550...@mb-m17.aol.com...
yugreggit
>Well, thank you so much. DH is a manager at BK and takes that whole "customer
>service" thing very seriously. I will pass along the nice words...
>
>Amy
I was an assistant manager at BK in the Connecticut area for 17 years.
I tried my best to serve the customers quickly and with friendliness,
but here like in other areas the labor market is so tight it is hard
to get decent help. We have 2 Indian casinos in the area.
I finally had to leave because the stress level finally got to me and
could not bring the level of service to the customer that my superiors
expected from such an "experienced" person
NY-T...@yahee.com
...yes, that is ideal..
but we are all human,
and bad-days happen
On 12 Aug 2003 19:34:54 GMT, nfty...@aol.compensate (Nyabinghi)
wrote:
>I am a cast member.
Card Painter
> >I am here to create magic. I am not here to be yelled at.
> >
> Yep, and if someone does and I'm in the vacinity, they'll get the
> Foxtrot treatment. The real life version is much worse than the wimpy
> on-line version.
What is the "Foxtrot treatment"? Do you step in to the situation, and
"reprimand" the guest in a way that the CMs are not allowed to do?
Like vigilante justice, sort of?
CJ
Seasonal Lurker
~Lisa
>
> Not really a "meeting." I'm going to be at WDW, doing some shopping
> and seeing if I think Austin will be able to deal with Mission:Space
> when I take him on Sunday. If you're looking for something to do on
> Friday, give me a call and we can figure out someplace to meet up.
A shopping trip! What are you looking for?
BSimon2748
and we come back because of you! I haven't been able to do half the rides in
years..the magic is the staff, always.
Charlie Foxtrot
Nothing specific. I just want to find something that I can give to
Austin somewhere in the middle of the ten straight days that I won't
be able to take him out, due to my extended work load to cover for my
counterpart's vacation time.
Oh, and a new red, white and blue Mickey antanae topper. Mine is kind
of sun-faded.
Foxtrot
Charlie Foxtrot
wrote:
Yep! And not just at WDW. I'll do it in any store, restaurant,
whatever. If I see someone giving grief to a service employee I'll
jump in and tell them what the employee would love to tell them.
The smiles and whispered "thank yous" are so worth it.
Actually, the first time I ever did such a thing was to this guy who
was berating a desk person at the Contemporary while my friend Brad
and I were checking in on our first "adults on our own" vacation.
Foxtrot
~Lisa
> On Wed, 13 Aug 2003 12:35:15 GMT, "~Lisa" <m...@myhome.com> wrote:
>
> Nothing specific. I just want to find something that I can give to
> Austin somewhere in the middle of the ten straight days that I won't
> be able to take him out, due to my extended work load to cover for my
> counterpart's vacation time.
I love that little handheld trivia game. It gets a lot of use when friends
are in town and we're standing in long lines. Has thousands of questions on
it and could be fun if he's really interested in Disney. Some of them are
difficult and he won't be able to answer them unless he does some homework
in the parks, but that could just enhance future visits.
> Oh, and a new red, white and blue Mickey antanae topper. Mine is kind
> of sun-faded.
There is a new one out for Halloween. It's a Mickey ghost and very cute! A
must-have for all savvy antenna topper connoisseurs.
MickeyM©
--
MickeyM©
GOH 1996 DVC 1999 BWV
The Walt Disney World 360 Project
http://WDW360.Digi-Hut.com
The Disney World Photographers Group
http://groups.msn.com/DisneyWorldPhotographers
Card Painter <cjul...@hotmail.com> wrote in message
news:cf3f5a73.03081...@posting.google.com...
MitchB
news:20030812153454...@mb-m18.aol.com...
> --
> TDC Trench, knocker-over of Thurl Ravenscroft busts and president of
Disney
> Kungalooshineering
Wonderful post! I'd look forward to crossing your path in November!
Michelle
Joseph "Burnt Toast" Chang
print it out to show all the other CMs that I work with.
Sometimes it's hard for Guests to remember that I'm human too,
especially when things go wrong. Nine times out of ten, it's not my fault
or it's just a simple miscommunication (like how when Guests "request" a
particular view or tower at my hotel to CRO, it doesn't mean it's guaranteed
when you check-in)... but I'll do whatever it takes to make it better.
Sometimes, I won't be able to accomplish what we would like to do for you
(Disney red-tape or plain and simple logistics), but I'm sure to going to
try.
I don't know how many times I've gotten yelled at, had Guests berate my
upbringing because I couldn't help them, or the infamous slap(s) in the face
that I've gotten. I WON'T put up with that kind of treatment (not anymore),
but I WILL help you to the best of my ability... just please don't make it
hard for me! The more you are mean to me, my output for you goes down to
100.01% instead of the 110% I like to give. 8:)
"Nyabinghi" <nfty...@aol.compensate> wrote in message
news:20030812153454...@mb-m18.aol.com...
> I am a cast member.
>
> I am here to create magic. I am not here to be yelled at.
>
> I am here to help you with your inconveniences. I am not here to be a
scapegoat
> or a punching bag.
>
> I am here to help put that sparkle in your child's eyes. I am not here to
get
> your child to the front of the line, nor do I wish to hear your complaints
> because I can't do so.
>
> I am here to provide 100% excellent service to my guests, and when
something
> goes wrong, to do my best to right it. I am not here to be screamed at
when you
> spill your drink on the floor - relax, I'll replace it.
>
> I am here to get you through the line as soon as possible. Don't yell at
me
> because you've been waiting 5 minutes for your pizza and chicken strips -
We're
> doing the best we can to serve you.
>
> I'm here to make you smile. Don't complain to city hall because I'm not
smiling
> every second of the day - I take my job very seriously, and if something
goes
> wrong in your day, my only concern is to make it up to you.
>
> I am here to help you. I am not a bondman, chattel, helot, serf,
mancipium,
> thrall, vassal, ament, feeb, half-wit, blockhead, cretin, dunce, or moron.
I am
Alex Fischer
>Date: 8/13/2003 2:23 PM Eastern Daylight Time
>Message-id: <1nv_a.34074$8N.14...@twister.socal.rr.com>
>
> Thank you for posting this... this is good reading and I'm going to
>print it out to show all the other CMs that I work with.
>
> Sometimes it's hard for Guests to remember that I'm human too,
>especially when things go wrong. Nine times out of ten, it's not my fault
>or it's just a simple miscommunication (like how when Guests "request" a
>particular view or tower at my hotel to CRO, it doesn't mean it's guaranteed
>when you check-in)... but I'll do whatever it takes to make it better.
>Sometimes, I won't be able to accomplish what we would like to do for you
>(Disney red-tape or plain and simple logistics), but I'm sure to going to
>try.
>
> I don't know how many times I've gotten yelled at, had Guests berate my
>upbringing because I couldn't help them, or the infamous slap(s) in the face
>that I've gotten. I WON'T put up with that kind of treatment
>> I am here to help you. I am not a bondman, chattel, helot, serf,
>mancipium,
>> thrall, vassal, ament, feeb, half-wit, blockhead, cretin, dunce, or moron.
>I am
>> not here to be treated like one.
>>
>> I am a cast member - I do what I do because I get to do what I do for
>guests
>> like yourself. Please be a good guest, and I'll quadruple your efforts in
>my
>> output. I love what I do, and I want you to notice.
>
What a great post and yes this should be required reading for all guests!!!!
Alex
Steve Preskitt
> I am a cast member.
Would it be okay with you if I posted this in the Transportation office?
I'm sure a lot of folks would get a kick out of reading it.
Steve
Barry L. Wallis
news:20030813084134...@mb-m28.aol.com...
> >I am a cast member.
>
> and we come back because of you! I haven't been able to do half the rides in
> years..the magic is the staff, always.
This puts me n mind of what Lily Tomlin's character Trudy might say about this, "The
attractions are soup, the CMs now that's art." (it's an Andy Warhol reference).
--
- Barry as TDC Sorcerer, Magical Manager of the Mysteriously Missing Main
Street Magic Shop
- "Got a fever, got the flu, come on in and we'll cure you."
- Dr. Benjamin Silverstein, Main Street, Disneyland
- DCA Pictures: http://members.cox.net/barry.wallis
Stephen Feldstein
make the magic as well.
--
WDW is a Way of Life
"Steve Preskitt" <nospam.ste...@megapathdsl.net> wrote in message
news:vjlrhoq...@corp.supernews.com...
kickman77
Barry L. Wallis
--
- Barry as TDC Sorcerer, Magical Manager of the Mysteriously Missing Main
Street Magic Shop
- "Got a fever, got the flu, come on in and we'll cure you."
- Dr. Benjamin Silverstein, Main Street, Disneyland
- DCA Pictures: http://members.cox.net/barry.wallis
"kickman77" <kick...@cfl.rr.com> wrote in message
news:9gcmjvgbv5g6191vq...@4ax.com...
Nyabinghi
> I'm sure a lot of folks would get a kick out of reading it.
>
>Steve
By all means... My buddy Dan works in transportation. He's one of the boat
hounds. :P
Nyabinghi
I used to be a cast member. I am no longer. That is all I will say impersonally
:/
Bruce, looks like I'll have to say hi on-stage next time :P
Working for the mouse has been an adventure and a learning experience, by all
means... I'll miss MOST of it.
-Darren, the guest.
Mary Brennan
Nyabinghi wrote:
> Ermm... Update...
>
> I used to be a cast member. I am no longer. That is all I will say impersonally
> :/
I am so sorry to hear this, Darren. And I truly hope your participation
in RADP was not a reason for your no longer being employed as a WDW CM.
As a former (TDS) CM I heartily agree with your following statement...
>
> > Working for the mouse has been an adventure and a learning experience, by all
> means... I'll miss MOST of it.
>
I too wouldn't trade my experience of being a CM for anything. :)
Keep your chin up, Darren. And thanks for sharing some of your CM Pixie
Dust with us.
Mary