Earthlink -- it gets better and better

[Gary Tayman]

In my continuing saga, I've been down for a full two weeks. But I've
got the Truevoice telephone hardware, so I decided to hook it up.
Surprise! It doesn't work either.

I spent many hours on the phone with them today. Regarding the
Truevoice, they're sending me more hardware. As for the newsgroups, I
was forwarded to a "senior tech", who wrote yet another trouble ticket.
La dee dah.

A few minutes ago I got in my e-mail -- whaddya know, a SURVEY! How
did we do? I checked every question with the worst possible
satisfaction level. Then -- a place for comments! Yay, maybe
someplace where SOMEBODY will read it! So I filled it out with my
comments, and just before sending it, IT ERASED IT!!!! It sent a blank
form! I tried to fill it out again, and got an error message telling
me the form has already been sent!

No wonder their support is so award-winning -- the negatives get
erased!

Gary Tayman
78's & 45's