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Chloe Sarnoff
I have made sure all the display settings on the Apple TV unit are the same whether connected directly to the TV or through the Arcana. The only things different is through the Arcana the audio is set to Dolby Atmos.
I notice a short black screen / re-sync when starting a content that i didn't have or noticed when connected direct to TV?
All that is normal, you will have the same if you insert any device in between, like an AVR, splitter, matrix, switcher, video processor, and the more device you have in the same chain, the longer this will take, the only way to have that nearly not noticeable is SOURCE > DISPLAY direct since signal goes straight to panel driver. If menu is 60Hz and content 24Hz then there will be a re-sync like for any video format change, if you have SOURCE > TV, then sure you never noticed it but insert any device in between and you will have the exact same, just normal, HDMI re-sync.
If the previews are set to autoplay while scrolling through shows on Netflix, the screen will go blank with each selection because the Arcana is having to re-sync every time a new preview starts. To get around this, you need to disable the autoplay previews option under Playback Settings under your Netflix profile. This can be changed in your account settings on the Netflix website.
I've seen several questions about this, but never an answer. On several streaming services like Netflix, Hulu, Paramount, etc, I was getting a black screen with no video and could only hear the audio. I use Chrome, but checked Safari and was also getting the issue. I followed all of the troubleshooting steps on Netflix's website; still nothing. However, I found a fix so I wanted to share:
Unfortunately, this doesn't help my issue at all. I have been struggling with this ever since I bought a MacBook Pro. This issues happens with Hulu, Paramount+, Peacock, etc. I can't rely on my Mac to stream video. I have to get my iPad Pro for that ?. I tried Safari, Chrome, and Edge and issue is the same every time. I think this is a Mac related issue rather than a browser issue. I am going to contact apple support on this and will update here.
I have been struggling with this forever and couldn't figure out why it was so intermittent. I finally figured out why on my system it was happening. I use multiple screens and will stream while I work. While working I sometimes need to create a video of my screen so I'll pause the streaming, and open up Camtasia to record my screen. If any screen recording software is open all the streaming services will only show black screen with audio. Make sure you have any software that records your screen is closed out. For me that is Snagit, Camtasia, Vidyard, ect.
I had similar problem. I have macbook2023 connected to monitors through dell d6000 universal docking station. Since dell uses DisplayLink technology.. as soon as I connect MacBook to docking station .. currently running Netflix video turns blank with audio streaming on...
I have also been struggling with this forever too. It started again this morning and thankfully found this post. I had my iPad plugged in as a monitor and it turns out this was the cause! Can't believe I'd never noticed this correlation either. Thanks for solving this mystery!
So it was a crashed background process which led to the black screen issue. The Mac even said "Your screen is being observed" at the user login. That may could happen with similar recording software / screen recordings as well.
Just talked to thew Apple Tech support and got a resolution. This is happening due to an interference from one of the "Login items" load during the startup and running in the background. In my case, it was the DisplayLink drive I have installed to support multiple monitors. When I disable the DisplayLink, the issue was resolved immediately. If you don't use DisplayLink, you can troubleshoot the issue by starting Mac in the Safe Mode. Please follow steps below.
Please stream videos in the SafeMode and see if the issue exists. If you can watch videos in the Safe Mode, then issues is with one of the login items and/or extension you have installed. Please restart the Mac. After that, start disabling login items one-by-one to find the defective item.
oh man, but this doesn't help much if you don't use chrome at all and you are still getting the black screen. this is such a puzzle and I am really really surprised no one has found causes and fixes for this yet. like its happening at least twice a month for me now on any streaming that isn't Netflix and I ONLY use safari.(but I still checked the others and they all have same prob too) I have done so much troubleshooting, restarting, turning off any ad blockers and pop up blockers, clearing cache (pain the the rear too that one), and logging in and out of everything all the way to restarting the internet and computer for a full restart cycle. I just wanted to watch some wheel of time on my day off. surely, someone out there knows why this is happening? (MacBook Pro with M1 and Ventura)
Same issue. Was able to make the changes in Chrome and am able to have both sound and video when screen mirroring to TV. Still black screen when trying to screen mirror movie purchased from Apple TV from Mac to TV. Works perfectly when using iPad. Odd.
Was trying to Chromecast Screen or Apple Mirroring The Matrix on Max.com and filter it via ClearPlay but the video was not showing up only the audio... Tried updating/upgrading chrome, ClearPlay extension and nothing... Came across this amazing apple community post and BAM... was able to Chromecast Screen or Apple Mirroring with video and audio... Thanks for taking the time to post.
THANK YOU for this comment!!!! This is what solved my problem! I checked all my apps that records screens and they were not running. I have been trying to figure this one out for so long. Why on earth does iPad sidecar cause this? That is so crazy!
Hey folks,
like many others I also experienced the issue of broken video streams and black screen phenomena when trying to cast (especially Chromecast) Amazon Prime, Netflix etc. on all the different Edge branches.
Well, after a lot of experimenting with different Edge flags, graphic driver setups, installing video codecs and so on, I finally found the solution. Researching how these streaming vendors manage DRM did the trick and the fix is so simple that I almost couldn't believe, lol
Background: The big streaming vendors all use DRM (Digital Rights Management) to control how their content is shown, especially in context with user rights (e.g. the limitation to only watch the same video on Amazon Prime simultaneously on not more than 2 different devices).
Now most of the streaming platforms are optimized to use Google's Widevine DRM technology, whereas Edge also supports Microsoft's PlayReady DRM by default (on Windows 10/11). But since it's not well implemented on many streaming platforms they struggle and give you all the above issues.
Had the same issue for the first time the other day, and found that by unplugging the puck for a couple of minutes and then restarting, all was fine. Hasn't happened since, and hoping it won't happen again!
Ditto here - mid-November '23. Rec'd my Sky Glass and all is good barring Netflix with the dreaded black screen and deadly silence. I've not got a Sky puck as it's all in the box, now. Netflix has worked but now I have to go in via a Kindle Firestick.
Sadly this doesn't seem to have any effect. I tried it last night and apps appeared to have been refreshed as the screen returned to 'refresh' from 'being refreshed'. Trying it again in the cold light of day....nada!
What would be useful is if there was an easy option to see what apps were open on the Glass/Stream and be able to actively force them to close. Which would actually be an easier fix than having to pull the plug out or kick off an app refresh.
The other option for Sky is to upgrade the hardware. Slightly more beefier specs on the puck and Glass, whilst they won't properly solve the issue may at least mean people won't have to reboot as often as they are.
I recently ran into a problem where Netflix on Chrome would not work. Audio played correctly but the video did not play. The screen is black (in Chrome stable) or white (chrome beta). The thumbnail images, usually visible through the hover over menu bar, were positioned on the vertically left side of the screen.
I have HU8550, SEK 3500 set-up. Firmware 1453. Netflix app has been reinstalled. I still get the "cannot play title at this time" message on every title. Netflix works fine on all other devices in my house. Any ideas?
1. Hit the smart hub button, so that all the apps pop on the screen (there are different ways of doing it - choose the way you normally do it, and make sure all the apps are on the screen)
2. move the cursor up so that you are highlighting the netflix app. DO NOT PRESS ENTER. JUST MAKE SURE NETFLIX IS HIGHLIGHTED. REPEAT. DO NOT TRY TO OPEN NETFLIX. JUST MAKE SURE THAT NETFLIX IS HIGHLIGHTED. THAT IS CRUCIAL.
3. hit TOOLS
4. scroll down to reinstall and select reinstall. it will say "installing" on top right hand side once done, NETFLIX SHOULD WORK!!!!
I have a Samsung UN60F7100 tv and the Netflix app goes straight to black screen when launched. I have to go to the source menu or turn the tv off and back on to clear it. I've talked with Samsung Support and Netflix Support for over four hours this week and no one can seem to fix the issue. I've been told to uninstall and reinstall the app but since it was installed at the factory it won't let me uninstall it. Any suggestions ANYONE!
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