Reason forms timing out, but PayPal transactions still going through

[Tabita Green]

All,

We're having an issue with our PayPal integration where the Reason form times out, but PayPal transactions still go through. Has anybody experienced this? If so, what was the solution? If not, who are your Reason form/PayPal gurus (past and present)?

Thanks,

Tabita

[Matt Ryan]

When you say the form times out -- do you mean that there is an issue where the page response hangs on submission, and the browser eventually times out, or that the form is behind authentication and the authentication session expires between form load and form submission, preventing the roundtrip back from paypal from "landing" and presenting the user with a login prompt or "authorization required" message? Or something else?

Matt

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[Tabita Green]

Travis, are you able to answer this question?

On Tue, May 2, 2017 at 1:09 PM Matt Ryan <mr...@carleton.edu> wrote:

When you say the form times out -- do you mean that there is an issue where the page response hangs on submission, and the browser eventually times out, or that the form is behind authentication and the authentication session expires between form load and form submission, preventing the roundtrip back from paypal from "landing" and presenting the user with a login prompt or "authorization required" message? Or something else?

Matt

On Tue, May 2, 2017 at 10:35 AM, Tabita Green <gree...@luther.edu> wrote:

All,

We're having an issue with our PayPal integration where the Reason form times out, but PayPal transactions still go through. Has anybody experienced this? If so, what was the solution? If not, who are your Reason form/PayPal gurus (past and present)?

Thanks,

Tabita

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Tabita Green

Director of Web Content 

Luther College

Email: gree...@luther.edu

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Cell: 563-387-7663

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[Travis Huinker]

Hi Matt,

Here is the error message:

Inspecting the error message shows its ID is "discoErrorNotice". I produced the error by going to one of our forms and leaving the page sit for about an hour. I returned to the page after that hour and filled out the form details. I proceed with our "Enter Credit Card Info" button to process the PayPal side of things (PayPal doesn't see that the form has timed out) and after PayPal processes the charge it proceeds back to Reason to complete the form. But the form has timed out, refreshes the page with the provided error message at the top.

Resulting in a couple of issues for us:

• No record of the transaction/person completing the form in Reason
• Record in PayPal with only the credit card number and no other details
• Sometimes people going back and charging their cards again because they thought PayPal didn't work the first time.

On Tuesday, May 2, 2017 at 12:09:34 PM UTC-5, Matt Ryan wrote:

When you say the form times out -- do you mean that there is an issue where the page response hangs on submission, and the browser eventually times out, or that the form is behind authentication and the authentication session expires between form load and form submission, preventing the roundtrip back from paypal from "landing" and presenting the user with a login prompt or "authorization required" message? Or something else?

Matt

On Tue, May 2, 2017 at 10:35 AM, Tabita Green <gree...@luther.edu> wrote:

All,

We're having an issue with our PayPal integration where the Reason form times out, but PayPal transactions still go through. Has anybody experienced this? If so, what was the solution? If not, who are your Reason form/PayPal gurus (past and present)?

Thanks,

Tabita

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[Matt Ryan]

Travis,

I strongly suspect that this is because the giving form stores its data in the session -- and that IIRC Luther has very short sessions (24 minutes due to some Ubuntu oddness?). The session is gone once the request from PayPal comes back, so no data is available to be saved on the Reason end.

It might be worth putting effort in to lengthening your sessions -- here at Carleton our sessions are 2-3 weeks and this sort of problem rarely occurs for us.

Matt

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[Tabita Green]

Thanks Matt!