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[Su Strawderman]

I'm trying to stream Netflix on an Acer Revo 3700 running Windows 7 Home Premium, but it hangs on the loading screen at 98% (after it has formatted the player to the right aspect ratio and added the controls, but before the video starts) with no error messages or failures.

I'm using Netflix from the UK through a US based VPN. I've tried multiple VPNs and the problem is exactly the same, also the other machines on the same network through the same VPN work fine so I don't think this is the issue, but it might be a factor. The region check happens at around 7% and I get past that.

I tried everything and the only thing that worked for me after countless attempts following the suggestions of others I've found in my search for an answer is as follows:I opened Microsoft Silverlight from the Start Menu>All Programs>Microsoft Silverlight>Microsoft Silverlight and selected the application data tab. I then deselected to allow application storage and deleted Netflix from the list and tried to use Netflix. After receiving an error on Firefox pointing at Silverlight as the cause, I reselected to allow application storage and clicked OK. It works now. Good luck.

I had a similar problem here in the US when they were barring HD video cards. The frustration was the process was nearly complete when it failed. I contacted them and they explained (no error message). My guess is you are also failing a final validation check. The behavior was the same and very frustrating. FYI I can now use my HD video card. Time may heal your problem too...

Netflix also verifies that your computer's clock time is consistent with the IP address it presents to the Netflix server. I get the same hang at 98% until I change my computer's clock from a European time zone to the New York time zone (where my VPN tunnel terminates).

By accident I learned something else interesting about Nexflix and VPN's. For some reason my (Windows L2TP) VPN once disconnected during the (Chrome) playing of a Netflix movie, but the movie continued to play anyway! So then I began disconnecting my VPN intentionally shortly after the preliminaries reached 100% and the movie began to play, and again, the movie continued to play.

This indicates that the test for North American IP's happens only during the preliminaries, and that the stream, once running, follows any changes in your IP address and port number. That's rather unconventional, but it makes sense if your device were a smartphone that might roam from one provider to another during the playing of a movie.

This is good news indeed. Disconnecting the VPN reduces the latency and increases the bandwidth between you and the Netflix server (reducing jerkiness and skips), reduces the monthly data budget you need from your VPN server, and reduces the crypto processing load both in your own device and in your VPN server.

In case of accessing Netflix through a VPN, I think the issue could be the unreachability of microsoft.com during the authorization of the Silverlight player. In my case this was due to the MTU set on the PPTP connection I was using (1400), when lowered to 1370 it all started working. To change the MTU of a VPN connection under Windows, simply connect the VPN, then open a command prompt, type:

We have two Roku sticks. One older one (2016) connected to the main TV is having problems loading Netflix. All other streaming channels work fine. The new Roku stick on another older TV works fine. This is a recent thing. When bringing up netflix, it'll load for a second or two, then lock up. If I pause for a while a couple times, then hit play again, sometimes I can then watch what I want.

I've tried multiple suggestions and was on a chat with someone from Netflix. After a while, they simply gave up and left the chat. I did most everything suggested on here. So far, nothing has worked. I like our Roku sticks, but it's to the point where I want to try something else.

I followed all the steps. Uninstall, restart, reinstall. Netflix still doesn't work on ONE of my Roku streaming sticks. It works fine on the other. Extremely frustrating. Maybe I'll have to switch to another streaming product.

This pausing problem is only happening with Netflix on the Roku Streaming Stick+. It also happens when trying to Airplay Netflix to the Streaming Stick. All other functions/apps of the Streaming Stick are fine. I have a TCL Roku tv also, and Netflix is fine on that device. It's been happening for about 2 weeks at this point. I have tried removing the Netflix app, rebooting the stick and then reinstalling Netflix. The problem persists.

Silimar issue. Netflix menu and previews are fine, then it loads shows at 0% forever. We are using a G211X Roku TV serial number X01900FV0V59. We already tried factory reset. Netflix works on other devices.

I did a support chat with Netflix. Surprisingly, they fixed the problem. They recommended unplugging the roku stick for 3 minutes and doing the same to the modem/router (I unplugged the stick for 3 minutes, but I only restarted my router). Afterwards, Netflix worked fine. The tech said it had something to do with existing information on the router sending to the Roku, that was causing it to stop playing. I'm still a little confused about that, but it works, so I'm happy!

I have been experiencing the Netflix not playing correct on Roku for a month or so and before calling Netflix support I had tried uninstalling the Netflix app, rebooting the Roku (express in my case) and reinstalled the Netflix app. This simply did not work. I can open the app, select a title, and play for a minute or so then the stream just drops out until I stop and start the steam again. Netflix had me uninstall the app, power off the Roku for 3 mins, then reinstall and that briefly seemed to work. However, the issue was back shortly after.

Netflix seems to have worked fine for me for years now on the Roku, but it seems that some update either by Roku or Netflix or both has stopped my ability to stream Netflix directly on the Roku express.

The solution is to power down the router for 3 minutes and then power back on the router. I do not know exactly why but it worked for me and this may help others. It seems that the issue is with the Netflix streaming server and not the Roku. The uninstall, power off for 3 mins, power on, and re-install sequence was the solution I was instructed to do by Netflix that worked for less than a day. After that I tried the router power cycle with 3 min off time and that worked for me for several days now. Your experience may vary.

When logged int Netflix:
[1] After selection loading never completes.
[2] During playing of a selection playing stops and attempts to load and never starts again.
[3] When trying to select, changing selection takes > 30s.
[4] Unable to change selections.

Before proceeding, may we know if this is the only channel affected by this? If so, are there any error messages prompted on your screen? Since you've performed all the possible troubleshooting steps provided on this thread, we highly suggest reaching out to the channel provider themselves (Netflix Support) for further assistance and clarification, as they are the ones who provided and maintained their channel on the Roku streaming platform. Their channel may need an update from them.

Could you please specify if this issue is only with a particular channel or specific content? We suggest trying a system restart by going to Settings > System > Power > System restart to see if that resolves the issue. If it doesn't, we recommend following the troubleshooting steps provided in this support article on how to resolve a channel playback issue.

May we know what troubleshooting steps you have taken so far? Also, when did you start seeing this issue? Alternatively, upon exhausting the provided fixes, were you able to communicate with the channel provider to inquire further and ask for additional troubleshooting steps? If so, what were your findings?

Following up on this as well... let's see if I can be relatively organized and systematic in how I describe the issue and steps already taken (although assume anything basic like remove/reload app was tried ages ago).

My Netflix "jams up" for lack of a better term, like others in this thread. Mine manifests as such: starting most any program on Netflix will begin for a short period of time, within 30 seconds, the show will start lagging, the audio will drop out (captions will keep running for a bit), then it'll buffer and eventually overload and the app will reset, or it'll just overload and I'll manually have to press the home button a few times for it to "crash" the Netflix app. Immediately going back into Netflix and trying again, yields the same result. Waiting until later, usually yields the same result.

2) I have four active Roku devices two stream bars, one stick, and this TCL/Roku TV. The only device where this is an issue is the TCL/Roku TV. I have not contacted Netflix as this issue does not appear to be any other devices. Just one specific piece of hardware, this TCL/Roku TV.

A simple search of this thread, and then this forum, shows there's no lack of "Netflix and Roku" issues. Is Roku currently acknowledging the volume of recurring/similar issues? Is Roku currently working on fixing this issue?

Hi guys. The Microsoft Edge is my favorite browser of all times, really, but not when I try to watch netflix or other video streaming services, it always breaks, I have no ideia what to do anymore. Always when I try to play something there's an error and then I need to reload over and over again, sometimes even when I just play the video it stop working when I try to play again. Help me to keep using this best browser that I've ever seen.

I've ever tried to disable hardware acceleration, enable DRM content, install Microsoft Silverlight and a lot of other things, but I didn't get to watch so far without an error I keep receiving these error codes: D7356-7701 and others related. Is there's still something that can be done to really fix theses erros or I just have to be patient and wait for news versions of the browser?

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