Outage?

[Troy Nolan]

Anybody else without Internet right now? Second time today it went out....

T

[Tina Gross]

I wasn't online at the time your email went out, but service is fine for me right now in THVE. 

Sent from my iPad

On Jan 19, 2014, at 6:54 PM, Troy Nolan <troy....@gmail.com> wrote:

Anybody else without Internet right now? Second time today it went out....

T

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[Troy Nolan]

Ok .. problem fixed.  Provisioning my new cable card somehow deleted my model from their provisioning records ... all is (mostly) well again.

BTW, what is the base (non-upgraded) package speed that we are supposed to be getting in Highland Village?

--
============
Troy Nolan
troy....@gmail.com

[Steven Kronthal]

I am experiencing terrible internet service tonight in Highland Village. I have their largest internet package at $100/month, but am having issues tonight and many other days as well. 

Sent from my iPhone on the Sprint Network

[Steven Kronthal]

Is anyone else having internet problems now?  My connection keeps timing out. 

Sent from my iPhone on the Sprint Network

[Leah Weaver]

Hey Steven,

RCN responded to me to tell me what happened with the internet.  I guess that a number of modems were not accessing the network on the correct channels and instead bunching up and causing the problem. This was corrected by the operations and IT departments.

 

Hope that helps, have a good one!

 

LW

 

 

Warm Regards,

 

Leah Weaver, CMCA®, AMS®, PCAM®

Portfolio Community Manager

 

Community Management Corporation – An Associa® Company

4840 Westfields Boulevard, Suite 300, Chantilly, VA  20151

Office:  703-631-7200

Direct:   703-230-8592

 

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